RAY vs SmartDraw

RATING:

4.6

(24)

RAY has 24 reviews and a rating of 4.63 / 5 stars vs SmartDraw which has 112 reviews and a rating of 4.08 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (24)
4.1 (112)
Ease-of-Use
5 / 5
4 / 5
Value for Money
5 / 5
4 / 5
Customer Support
5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
January 31, 2024
October 16, 2023
Pros/Cons
  • Pros

  • The ability to provide our hotel guests and other community members optionality and flexibility in how they use our product as a hotel brand. The Ray platform is a big part of our customer journey.
  • Ease of use, professional team development and flexibility to change.
  • Cons

  • From the end user side, in the facility booking section the unit number is missing.
  • Lack of availability to have multiple-sites under one brand name. From my understanding, they are currently working on this feature.
Read all user reviews
  • Pros

  • Easy to navigate and ease of use. It took me a few clicks and I was able to find all kinds of things I needed to work on my projects.
  • I' using SmartDraw for many years and my opinion is the same :An inexpensive but fantastic software for both network diagrams and any other business and other needs.
  • Cons

  • I use Firefox 88.0 (64-bit) on a MacBook Pro under OS Big Sur 11.0.1, I have reported the problem to both Firefox and SmartDraw.
  • Difficult to understand and use. After an hour I was defeated in my design and just gave up.
Read all user reviews
Pricing Range
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$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos