US Dollar

CallFinder is a cloud-based call monitoring solution designed to help businesses in education, healthcare, insurance, manufacturing, retail, hospitality and other industry verticals manage scoring, transcribing, and analysis of customer interactions. The platform enables organizations to handle speech-to-text transcriptions using speech analytics capabilities. 


CallFinder lets enterprises monitor customer interactions to view the performance of agents, identify improvement areas and provide targeted training using call scoring technology and real-time data. The built-in speech to text transcription engine automatically scans client interactions to identify customer sentiments and emotions, enabling organizations to improve customer experience and agents’ skills. Additionally, supervisors can store, view and share call recordings with members across departments.


CallFinder enables managers to gain insights into agent strength, improvement opportunities, trends and other metrics via analytics and statistical reports. Pricing details are available on request and support is provided via phone, email and other online measures.



LongDescription

Call Transfer

Text Analysis

Performance Management

Customer Service Analytics

Publishing/Sharing

Ad hoc Reporting

Sentiment Analysis

IVR/Voice Recognition

Natural Language Search

Automatic Call Distribution

Call Recording

Sales Trend Analysis

Call Center Management

Assessment Management

Customer Experience Management

Audio Capture

Performance Metrics

Data Security

Scorecards

Call Scripting

Annotations

Data Connectors

Data Discovery

Call Reporting

Trend/Problem Indicators

Language Detection

Key Performance Indicators

Visual Analytics

Voice Recognition

Reporting & Statistics

Predictive Analytics

Data Visualization

Dashboard

Multi-Language

Goal Setting/Tracking

Reporting/Analytics

Automatic Transcription

Monitoring

Speech-to-Text Analysis

Negative Feedback Management

Tagging

Call Monitoring

Third Party Integrations

Self-Service Search

Campaign Management

Self-service Analytics

Quality Assurance

Search/Filter

Web browser (OS agnostic)

Pricing starts at $999 based on monthly hours of recording.

Email/Help Desk

Phone Support

2-10

11-50

51-200

201-500

501-1000

1000+

CallFinder

Live Online

Webinars

Documentation

Videos

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Top 3 Alternatives

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