Speech Analytics Software

Finding software can be overwhelming.

Showing 1-20 of 17 products

CallFinder

CallFinder is a cloud-based call monitoring solution designed to help businesses in education, healthcare, insurance, manufacturing, retail, hospitality and other industry verticals manage scoring, transcribing, and analysis of customer... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Talkdesk

Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing customer support costs. It uses interactive voice response (IVR), automatic call distribution (ACD) and... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Five9

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide.  Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat,... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Genesys Cloud

Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Designed to provide exceptional experiences for your customers and employees, it deploys quickly, is intuitive to use, and... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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CallTrackingMetrics

CallTrackingMetrics is a cloud-based call tracking and contact center solution for businesses and agencies that helps with tracking campaigns, reaching new audiences through integrated text marketing and online forms and using intelligent... Read more

Platforms: MacWinLinux
Deployments: Cloud
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CallMiner Eureka

CallMiner Eureka is a cloud-based speech analytics solution designed to help contact centers evaluate customer experience or sentiments across various communication channels such as emails, calls, social media or chat. Features include... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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Observe.AI

Observe.AI is a cloud-based call analysis solution, which helps businesses transcribe calls, automate speech recognition and gauge customer sentiments in order to improve agent’s performance in real-time. Features include data redaction,... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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DeepTone Insights Anywhere

DeepTone Insights Anywhere is a web-based speech analytics SDK designed to help businesses detect speech, gender and language to gain insights into various metrics in human speech. Key features include audio capture, voice recognition,... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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Aspect Engagement Analytics

Aspect Engagement Analytics is a web-based speech and text analytics software designed to help businesses gain insights into customer satisfaction, operational efficiency and quality across various customer communication channels.... Read more

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Platforms: MacWinLinux
Deployments: CloudOn premise
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Clarabridge CX Analytics

Clarabridge CX Analytics is a cloud-based business intelligence platform that allows users to analyze and pull insights from various sources including social media channels, review sites, surveys and more. Clarabridge CX Analytics’... Read more

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Platforms: MacWinLinux
Deployments: CloudOn premise
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Contact Cubed

Contact Cubed is a cloud-based speech analytics solution designed to help businesses across a variety of industry verticals like banking, insurance, sales and collections improve conversions, Natural Language Processing (NLP) and other... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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Marsview Notes

Marsview Notes automatically transcribes what’s spoken, shown and written in a live or a pre-recorded meeting. Using patent-pending AI technologies, the application writes out comprehensive notes, actions, questions and decisions.... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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Prodigal

Prodigal is a cloud-based solution that helps businesses manage debt collection, account receivables (ARs) and portfolio liquidation operations. It enables managers to track agent’s productivity, monitor calls with borrowers and... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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Signal AI

Signal AI is a speech analytics solution designed to help businesses monitor customers' interactions and implement actions in real-time to improve revenue, buying experiences and conversion rates. Managers can analyze previous calls... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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Stratifyd

Stratifyd is an augmented intelligence (AI) and data analytics solution that helps businesses analyze unstructured and structured datasets in real-time. It offers a speech analytics system, which allows contact centers to automatically... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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Tethr

Tethr is artificial intelligence (AI)-enabled speech analytics solution, which allows call centers and various business teams to track, analyze and gain insights into customer conversations to uncover actionable insights on a unified... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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Verint Speech Analytics

Verint Speech Analytics is a cloud-based solution that helps customer experience (CX) teams transcribe and analyze recorded or live calls. It enables professionals to identify market trends by analyzing customer feedback received via... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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