It is very intuitive, able to customize certain setting that work best for me, customer service is great- they care and want you to understand how to fix something so will walk you through fixing it instead of just doing it themselves, updates every month, great online help as well. I have used a few ATSs and this seems to be the best.

Honestly, can't think of anything. It tends to run slow sometimes, but that is probably more on our end.

We have had hours and hours of payroll processing time cut by the items that we are able to do with the software. We have been able to upload W2s directly to our company website - employee portal for the employees to download and print themselves. We have saved thousands of dollars in costs related to payroll checks, mailing costs, printing costs, W2 printing, mailing, stuffing envelopes . . . Not having to print every single thing under the sun has been wonderful. Tech support is AMAZING! Our implementation team was wonderful, and continues to be a great partnership. Peace of mind that we are doing things correctly is great. Being able to upload documents directly into the employee file and not contact different branches to be able to see documents. Data entry at the branch level has improved dramatically as the employees are responsible for entering their own information. Makes for so many fewer mistakes. There really are so many things that I have come to appreciate with this software.

Very user friendly. Once you learn the names of items, it is quite simple to go back and forth between different areas of the software, and yet never lose your place.

There isn't much I don't like. Every problem that I have believed that I had, was able to be either adjusted by Avionte, or I've been able to find a work around that did exactly what was needed.

I do not recommend Avionte for anyone. My 4 years of Avionte has always been unpleasant, they still use 15 years old technology. Bad reputation all around from vendors. If you really want something like Avionte, try TempWorks instead.

Avionte can do Front office and back office. But that's all that I can say that's cool about Avionte.

If you sign up with Avionte it's probably due to Front office and back office being together. If you are leaving it's because the product is clunky, slow, constant error messages, slow to innovate, take an average of 30 days for the support team to address any issues. Can't upload screenshot otherwise, I would show all my summary of support tickets. So I decided to leave Avionte and go to Bullhorn. Per the agreement, all data that we entered in such as employee files are the property of my company. So they dumped all my data in FTP. Avionte is notoriously known by many other vendors and other ATS comapny that they play unprofessional and uncooperative with data migration when you decide to leave them. They withheld 5700 employee files such as i-9, handbook acknowledgment, safety docs, onboarding docs, etc. It turned out, the bug in the Avionte core app didn't generate some of the edocs into PDF. I called them every other day for 30 days and nobody would address it. I told them it's enough, I told our account manager I will have my legal team reach out, then account manager, her boss and Avionte CTO called me said it will be difficult for them to generate to PDF so gave me a SQL query where to go find these non pdf generated edocs. Bullhorn told me this was not acceptable. I asked him to generate PDF, he said "Hello Chi, We are examining the missing eDoc PDF data as well as the audit history for configuration changes on your account. I should have more information later today." This was four days ago. At end of the day I didn't get a response so I reached out and he said "We’re still working on this – I was updated by one of our DBAs a short time ago. More to come." It's been four days and there has been no update, my email and phone calls are now being ignored.

We have integrations available for many of the processes we run on a daily or weekly basis. In addition, many of our internal processes and tasks have been streamlined and are much more efficient than what we had with our legacy system.

I like the functionality of the software. There are many things we can do with Avionte that we were unable to do with our legacy system.

I don't like how long it can take to get responses to tickets. I've had tickets open for several weeks to have someone respond back with a simple answer/solution. Didn't appear it should have taken so long to get an answer.

The customer support is awesome. They are super helpful. Its not fully web based yet. Once it is, it will be the best product out here.

The integrations is awesome. They add it all to our website and temps can create an account do the whole application process from our website.

It doesn't work with Mac. Which is more or less our company's problem. We have to use a remote desktop app and that is full of bugs and issues. Once avionte is fully web based. It will be so much better.

Was a pretty good software but customer service/ sales failed me

I used this software for 4 years and even helped them by suggesting improvements that they did in fact use. I spent the time because I needed the product to be better. It did end up being a better product and was fairly good to work within based on our company workflow.

When I wanted to start a new account with a new agency they were very unresponsive, likely because I was small and had the need for just one seat to start with. It was bad customer service to not respond to my needs. Now I have grown and need multiple seats so I am going with a service that wants my business.

Great, great customer service but not a very robust product.

Has a back office integrated. Very easy to learn and use right away. Literally a few minutes and someone can start using. Customer service is awesome.

Reporting is not very robust. A lot of manual manipulation with Excel required after running most. Naming conventions can be very confusing. If you ask for a feature, they will add it but charge you for the development time.

Now that the conversion is complete from our old system, we are very pleased with Avionte.

Reporting capabilities and the existing report templates.

The conversion process was longer than we anticipated. When there are system-wide glitches, it would be good to send out an email indicating there is a problem and that the problem is being worked on rather than having to submit an unnecessary ticket only to find out that everyone is experiencing the same problem.

I like using Avionte because the layout is easy to navigate. It's also powerful when I need a 360 degree view of an employee record.

Avionte's basic reporting has been tricky for some of my employees to use.

Once everything is understood and explained everything seems to run smoother

Some things are not easily accessed and also not explained to the blind eye. Also very slow when downloading reports to computer.

Overall I feel that Avionte is more effective than the in house database we used previously - it also is nicer to have another team to reach out to with issues. The integration and customization on this tool is great!

I purely use Avionte from an on-boarding standpoint and not for managing employees on assignment. The ability to see incomplete applications is HUGE and my previous software did not have this. It allows us to follow-up with applicants that have started and stopped the application for some reason. I like that you can customize and add in 'Action Types,' 'certifications', statuses, branches, etc. The counter feature is great so you can narrow in where your bottle necks are. You can export data in to excel and if you learn basic pivot table or how to run macros you can really quickly sort data effectively. There is a lot of ability to customize where columns are and your short cuts as well as different color schemes. I think they work with a variety of vendors that integrate well into the tool and hope they add a few more in the future.

The customer service team is slow to respond and we honestly spent several weeks going back and forth to fix a system issue on more than one occasion. It is also important to know that when they build reports for you that report is 'fixed in time.' For Example, if you build a report to look at statuses but then add a new status later you need to reach back out to Avionte to update the report to allow you to pull that status again. Not major but something that caught us off guard. There is no reporting feature to find 'time to hire'

Great customer service from the whole Avionte team. I like that we have a manager to oversee our company. We like that we have a point in contact to reach when we have questions or concerns. They allow us to set up a weekly call to discuss any items or just to see how he can help us. It is a great product for temporary staffing services. Our business customers are temporary staffing companies which is why we are using Avionte. The back office part of Avionte is what we use mostly. We've had to customize many things within Avionte which helps us in the long run.

The turn around time for issues encountered or even questions with their Support Team is not something I like. I am not a fan of having to submit a ticket for everything, even if it just a question. I understand the set up but the turn around time is not the greatest.

Avionte has allowed us to streamline many processes and reduce manual tracking and processes across multiple platforms. While there are areas we feel need to be improved upon, it has improved our business operations.

Avionte provides the full Life Cycle; tying the applicant tracking through to the hiring process, payroll and billing the customer. *Electronic onboarding *WOTC integration *Employee Portal *Customer Portal *Web Time import

*Lack of open API *Account Receivable Module does not allow users to create an invoice with multiple line items or adding free text comments through the A/R module (outside of the invoicing creating by time entry/payroll process). *A/R does not allow for processing a refund to a customer *Payroll does not allow use of a negative deduction to refund something withheld *ACA Tracking functionality needs to be updated

Our company switched over to Avionte after a period of time utilizing a different, labor-intensive ATS. After a few months utilizing the system, this is what our team has decided regarding the product. Pros: Better than paper Fairly easy email integration into the ATS Payroll within the program could not be easier Generating reports is a very straight-forward process Cons: In order to attach messages to work orders, employees, or clients, 90% of the time, one must do so separately. For example: If you have an employee out on assignment with a particular company under a particular work order and you wish to log a message, you must do so by individually selecting to attach it to the employee, then the assignment number, then the client company. Ending assignments must be done in both the employee screen and the assignment number screen. Ending an assignment in one screen will not automatically change the files throughout the program. Assigning employees to a work order is extremely labor intensive. One must go through several steps that, in other programs, would automatically populate (ie: changing a prospective candidate's status from "Active" to "W2" does not happen when the employee is assigned. One must change their status manually). Utilizing Avionte's online portal to get employees to update information including I9 and W4 documentation only works 50% of the time. Issues brought forth to the Customer Service team at Avionte are addressed with, "Alright. We're going to look into this and will get back to you within the next few hours." The only time we have ever received follow-up was a call the next day to inform us that they happened to notice our ticket was still open and that they would let us know when the problem was fixed. The search feature leaves MUCH to be desired. It is not intuitive and is very difficult to use. This is a slow, clunky system that requires a lot of patience and a lot of re-tracing of one's steps. Updates and changes to the system are very slow to take effect. I could not recommend this software to anyone.

I have enjoyed my experience, and haven’t run into any serious qualms. I think the program does what it sets out to do!

I really like that this software can run my background checks, track a team’s applicant load and status, and reliably keep data all while being a platform which our payroll department and sales department can also use with our clients. Once you get the hang of the idiosyncrasies of this program, you can work really efficiently.

The ease of access with this software could be improved. While I believe our company is running a previous iteration of the software, the integration that this program has with office software such as Outlook or our I-9 system is lacking. Even in the functions that try to make up for this, the experience isn’t the smoothest. Happily, once you get used to working with the program, these issues diminish in severity, as the program’s consistency helps you understand solid workarounds for the concerns aforementioned.

I like many of the features of Avionte. The company has worked diligently to make the software more responsive to the needs of users.

I like that Avionte allows you to tie job postings to other applications and has its own payroll piece. The ease of pulling specific reports and the ability to contact candidates and employees through mass email is very helpful.

When I have submitted tickets to Support, it has sometimes taken them several weeks to contact me. That forces me to spend time researching a solution to my problem and in the process losing valuable time doing the job I am being paid to do

Overall great experience! Makes my day of reviews easy and quick when working with a specific client.

With the amount of clients I oversee and work with, I find it easy to find and pin point the exact candidate that I am working with. It is easy to use and easy to view all of the clients information with just a click or two!

It's hard to view errors and as to why there is an error on a clients name. The ease to navigate out of daily buttons I use is a little difficult to view or know how to use. Pulling reports is a little difficult to recall, there arent many help areas to show you how to do things.

Accessibility

System very accessible on different platforms. I can pull the system up via the web or my desktop very easily. I don't have to worry about going into the office on the weekends to update employee files, I can just get it done at home and it's safely stored.

Password changes can be annoying due to the criteria required for a new password but on another side, I feel my information is safe so I understand the criteria required for the new password.

It's very fast to find any applicant in the system. It's also easy to edit any table for an admin, no need any support by the vendor. Another thing that I like is the customer support, all the requests are being taken care of fast enough.

If you delete any option that has been added before but not being used anymore, it'll delete all historical data. The system should be flexible. It's not even possible to hide the options that aren't being used anymore.

- Thorough candidate and client profiles. - Integration of payroll. - Customizable reporting features.

- Too many trees/branches of navigation. - Inaccurate and clumsy resume parsing. - Complicated and strict search feature to find candidates in the database. Impossible to search more generally. - No way to view candidate pipeline/flow except for within individual requisitions. - Takes forever to start up and load each page. Closes program after too short of a time of inactivity. - Preset job titles, WC codes, etc. are way too varied and unspecific to an individual organization's industry.

This software has allowed us to work efficiently all around, whether its front office or back office support. Processing times have been cut drastically, allowing us to focus on customer retention and acquisition.

Time entry for payroll, Employee Tracking, Application Processing, Report Generating

Ability to Customize reports and sometimes processing times can be delayed due to remote processing.

Overall, the software helps with keeping track of orders and candidates and makes it easier to view previous assignments and ending reasons to help us place employees in the future.

I like how everything flows together, you can attach a message to many different areas and can view the messages no matter what area of the application you are on.

I wish I could assign alerts to remind me of specific tasks

The software is very logically setup and flows very naturally from task to task. There are many customization options with their core application. The back office functionality is excellent.

It takes several days for a customer support ticket to be addressed. The software is very expensive.

Front and Back Office solutions are vital to our business model. This eliminates the need to have two softwares to complete daily and monthly functions.

Slow adaption to changing trends in our industry. A more open API is needed to allow end users some customization, and to allow easier integrations.

COMPAS has been instrumental in transforming our old-fashioned recruiting and staffing practices into a modern system that's able to compete with institutions much larger than we are. Being a Community Bank, we hadn't experienced the problem of competing with larger regional or national institutions concerning staffing and recruiting. As we became larger, and the world around us became smaller (via social media) it became necessary to pull, analyze, and hire talent from a much larger area than we were used to. COMPAS has allowed us to reach or dip into labor pools not previously available to us. Previously, we relied on traditional print ads, word of mouth, community visibility etc. to attract and recruit talent. With the expanded reach and ability to build a database and pipeline of quality applicants, we are much more equipped to compete with larger organizations for the top talent. Are there other staffing programs comparable to COMPAS? Maybe, but the ease of use, ability to speak to a human being on the other side, and ability to have input into the development and functionality of the software is what we most appreciate. From incorporation into our bank until now, about year or so, I have maintained contact with the original account executive that introduced the software to us. If ever I have a question or concern, it is answered, quickly. We value ourselves here at PointBank on the notion that "every customer is the only customer", and quite frankly, we feel COMPAS has treated us like their only customer.