Alida
About Alida
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Most Helpful Reviews for Alida
1 - 7 of 7 Reviews
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Easy to use for this non-research expert
The survey tools are easy to use. I like the drag and drop features, plus being able to save questions I use often as templates. We moved from Spark 1 to Spark 3 and I very much appreciate the ease of programming survey logic as well as adding images to questions within the newer system.
CONSThere are a few survey types I still need to go back to use the old Spark 1 system for, but I know these functions are on the road map in the future for Spark 3.
Jessica
Retail, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
A good tool for more than basic needs
It's extremely powerful to have a community of members who can be reached with just a few clicks of a button. This allows the voice of the customer to be an easy inclusion in our business strategy.
CONSI struggle to find a more generic way the software could be updated, or something I strongly dislike.
Reason for choosing Alida
When comparing a top tier tool to other top tier tools, it's admittedly difficult to find differentiators enough to select one over the other. A main deciding factor in continuing with Alida is the one stop shop offering - everything research, distribution related that we wanted to use was offered by one company (rather than a combination of partnerships).
Jennifer
Insurance, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Alida is an innovative company with top notch customer service.
We are gaining valuable insights from healthcare consumers, employees, brokers, and provider partners though use of Alida SPARQ and Power Surveys.
PROSThe experience with Alida's customer success team has been excellent. They are very responsive and knowledgeable. We’ve worked with a couple over the 6 years of our partnership and have been pleased with all.
CONSNavigating between two survey platforms is challenging for our programmers.
Vanessa
Gambling & Casinos, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Alida's software has been a great help internally to understand our players better
The product is very easy to use. It provides us with an efficient and easy way to answer critical business problems and bring everyone in the business closer to players
CONSThere isn't really anything we dislike with Alida
Michelle
Retail, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2021
User friendly, effective way to gather insights!
Alida's Sparq software is very easy to use and a great way to engage with a community of consumers. Programming and sending surveys is a quick and straightforward process and consistently provides rich insights.
CONSThe options for programming survey logic could be a bit more sophisticated. The basics are all there and very straightforward to program, but it would be nice to see some additional capabilities going forward.
Christina
Online Media, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Highly recommend
User-friendliness - the functionality of Alida makes it simple to design surveys, use the data, onboard new team members, etc.
CONSThere could be a few more programming features, like enabling respondents to upload images/videos
Jake
Retail, 10,000+ employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2021
Macy's User Review
Ease of use with survey creation; very intuitive for someone who has not used it before. I started with Alida about six months ago and I feel proficient
CONSThe logic feature can feel weak at times in terms of its capabilities