Nextiva Surveys Software


 

Nextiva Surveys is an online survey solution designed to help businesses create and share surveys with their audience. Key features include ready-to-use survey templates, response analytics, link sharing and modification, email notifications and more.

Nextiva Surveys allows users to create customizable surveys using a variety of question types and skip logic. Surveys can be used in different ways, such as gathering customer or employee satisfaction levels, conducting market research and collecting feedback from selected audiences.

The solution collects survey results in real time and provides tools to analyze responses and make decisions. Users can generate shareable links for surveys that can be shared with audiences through email or social posts. Surveyors can also apply rule-based conditions to make sure surveys are filled only if the respondent meets certain criteria.

The solution is priced on a monthly basis and the plans vary according to the number of questions in a survey.

 

Nextiva Surveys - Survey creation
 
  • Nextiva Surveys - Survey creation
    Survey creation
Supported Operating System(s):
Web browser (OS agnostic)

159 Reviews of Nextiva Surveys

 

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Software Advice Reviews (64)
More Reviews (95)

Showing 1-20 of 64

Victor from Wealth Hop Simple
Specialty: Financial Services
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

The essential tool for a remote workforce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Give it a look and talk to your team about your current set up, you might not even realize how much time document management is taking up.

Pros

The team can access all the necessary sales documentation very easily even when they’re on the road. We have both the security and the accessibility that we need.

Cons

We need both security and flexibility in our systems. Nextiva provides that for our team. We’re able to move more quickly on contracts, provide documents to our customers more quickly and generally move faster.

Review Source
 
 

Sergio from Syntax Electronics
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Cutting edge technology is here!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We’re seeing double digit growth on last year’s numbers. Without sounding too over the top, this system is pretty amazing. It’s definitely helping us manage our team and understand the importance of key metrics and driving positive behaviors. The dashboards are great training tools and managing a large team we have to be on top of everything or it can get out of control fast. 2019 will be a record breaking year if we keep going the way we are. It’s exciting times and it’s great to know we have a system that’s actually helping us achieve our goals.

Pros

We were so happy when we found Nextiva. They offer a service and products that really solve our key problems. We struggle with keeping our team on task and motivated, it’s a communication thing. We need to be able to put the goals and tasks up and track everyone towards the company targets. It’s hard with a large team and lots of different personalities and levels of experience. With our new Analytics platform, we can share how things are tracking and it’s keeping the team really focused and on task. We love it and the results are pretty amazing too.

Cons

We had to do a lot of work to determine which were the correct metrics to drive the right behaviors. We were warned it’s easy to just say one thing is “the goal” but then people don’t always behave well. You have to achieve the goal the right way too, or you could hurt the brand and the business long term. With our business being second hand car sales, we already have a challenging reputation. We got there in the end but it took some time to work out how to frame the numbers to get the team working together.

Review Source
 
 

Billy from Continuity Law And Mediation
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Best CRM we’ve ever worked on!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We were in desperate need of a new CRM. NextOS was the winner in the end with the best functionality on offer at the best price. The set up was and involved process to make sure it was working as we intended it to. The Nextiva team was very good at getting us the information we needed and they made it go pretty smoothly.

Pros

We are getting amazing insights and data on our customers. All actionable and all in a timely manner. We’re smarter than we’ve even been. It’s amazing technology and it’s what we’ve needed in a CRM for a while now that no one else was offering.

Cons

It’s a big job to understand the tool and get it working. It’s a good idea to assign a person to own the process and give them the time to learn and understand it.

Review Source
 
 

Jennifer from Josh Farmer & Assoc
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Useful tool for people on the go

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The faxing is reliable but tedious if you’re in an office where 18 out of 20 faxes are not for you.

Pros

It allows me to keep up with incoming calls remotely, and it masks my personal number when I have to call clients from my cell.

Cons

The fax function doesn’t allow me to search for the terms that are useful to me, so I have to manually go through numerous faxes before I find the fax I’m looking for.

Review Source
 
 

Elaine from Country Club Pizza
Specialty: Food / Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Great for remote working teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The launch process was easy. Our team was impressed with how fast we went live and then getting everyone on boarded was actually pretty straightforward too. No nasty surprises which we like!

Pros

We have found the new Voip from Nextiva works very well for our team members who are remote or telecommute. It’s pretty amazing technology and really streamlines our communications with the clients and internally too.

Cons

It took a long time for us to make a decision and we could have got a better price had we decided earlier.

Review Source
 
 

Daniel from Thre Sixty Pharma
Specialty: Pharmaceuticals
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2018

November 2018

Amazing VoIP call quality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Consider investment in more self-training materials for NextOS to aid in the onboarding process.

Pros

We were concerned about the call quality and ramping up of new team members. Neither of these things have been a problem. We’ve had no reported incidences of dropping calls, or static lines.

Cons

Onboarding is a challenge as some team members are adopting more easily than others. We needed some to get more training and others are running miles ahead of the rest. This could be solved by some more training materials so we could get ahead of the issues of different degrees of technology comfort.

Review Source
 
 

Mario from Resilient Cleaning
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

A Data Analyst’s Dream

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love the new system. It’s making my job a lot easier which means I can support the team better. I can deliver more reporting and this in turn makes decisions happen faster. It’s worthwhile looking at if you use a lot of data and have resources allocated to this effort.

Pros

Nextiva’s Analytics Platform is amazing. It’s intuitively designed and gives you real time analysis and insights. It does a lot of the leg work an analyst would usually need to do and allows them time to focus on the bigger picture.

Cons

It’s not complex at all to even set up for a large complicated organizations. You should give it a try and see how good it
really is.

Review Source
 
 

Leonard from Magnum Tile
Specialty: Distribution
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Check out the demo

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend checking out the demo. It will show you everything you need to know to understand how the system could benefit your organization. I think it will be clear from there. It’s been a huge change but overwhelmingly positive for our business.

Pros

So many! It’s fast, it’s intuitive, easy to learn, our people love it, it reduces grunt work. It’s amazing.

Cons

It’s not a cheap system. But, the benefits are well worth it. They are ahead of the competition. There is not much cons about Nextiva.

Review Source
 
 

Elizabeth from Skylark Water Filtration
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Technology for 2030

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization. We’re already seeing some of these positive impacts after just a few months.

Pros

The Nextiva platform is like stepping ahead in the future. It’s really cutting edge and not something we thought would be possible for a long time. I think it will go a long way to giving us an edge on the competition.

Cons

NextOS is not a cheap system. It’s great but it will cost in both money and the teams time to get set up.

Review Source
 
 

Robert from Creeks Real Estate
Specialty: Real Estate
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

The future has arrived!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

NextOS is certainly going to give us a competitive edge. We’re using AI and machine learning to optimize many of our processes. I know for a fact that our competition isn’t using tools this sophisticated.

Pros

We are really impressed with the sophistication of the NextOS product. It’s really futuristic and offers features we didn’t thing would be possible for us to access for many years.

Cons

It’s worth the money. We really see the value for our business. I’m impressed and really excited for the future.

Review Source
 
 

Patrick from 9voltonline
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

After speaking with Software Advice, within 30 minutes representatives from three separate Voip companies contacted me. One company I had spoken with prior and didn't fit our needs, another didn't return a call I placed to them, but the 3rd company Nextiv

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was pleasantly surprised by what Nextiva offers both small and larger businesses alike. I was equally if not more pleased however with Software Advice, and the knowledgeable agent that spoke with me.

Pros

The demands of what we were looking for were pretty detailed and specific. Though not a part of anext advertised package, the integrationsame are what makes our plan work.

Cons

Though Ivery spoken highly of the ability to make things work through integration, I would choose a system that is all done in house. That said, there weren't any other options at that price point which offered any other solution either.

Review Source
 
 

Allen from Sky Blue Blinds
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Small Business using VoIP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are really very happy with the Nextiva VoIP system. It’s making life easier for our staff and saves us money on more administration. It’s a smarter way to manage our communications and it’s going to help us grow too.

Pros

We use VoIP from Nextiva as it helps us manage call volume with a small staff. The features are really smart and make it simple to divert calls, manage messages and keep things flowing smoothly.

Cons

It’s a great system and serves us well. Our entire office is happy. And I couldn't be any happier we see lots of value.

Review Source
 
 

Jackie from Avalon Duct Cleaning
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Streamlining our contracts process!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are getting so much faster at turning around a contract and getting it countersigned. It’s so important to move fast in the sales process and vFax really helps us to get the deals closed.

Pros

NextOS is awesome for digitizing the contract management process and making it easier for agents and clients to sign and send documents.

Cons

None, it’s great. We are empowered to build the business towards the future and it’s really exciting.

Review Source
 
 

Debra from Stingray Roofing
Specialty: Construction / Contracting
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Make the move and never look back

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The process with Nextiva is so smooth. We were really impressed with the way they managed the process with us. There are so many pieces to the system and they are the experts who can really guide the implementation. The service they provide is a huge benefit.

Pros

We’ve been with a couple of VoIP service providers and it’s been a headache of a process. We found Nextiva VoIP to be the best option for us as it has everything we need at a good price.

Cons

Nothing comes to mind right now as I am writing this. All is going smoothly with Nextiva there call performance is what I wanted.

Review Source
 
 

Lisa from Amicus Interior Design
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Best CRM in the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For our organization a solid CRM is critical to success and NextOS is the best we could find in the market. We’re very happy with the results we’re seeing so far.

Pros

NextOS is an amazing CRM tool. We have so much more flexibility than on our previous system. We can see this will help us for a long time into the future.

Cons

It’s not a cheap system and it takes some time to go live. Make sure you’re ready to make the investment.

Review Source
 
 

Brian from My Solution Advocate
Specialty: Education
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Nextiva Has My Attention.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am really hoping and pretty sure they have the ring to the next user setting when I cant answer my phone. I am excited to be closer to the step of calling them up potentially as our chosen company this time around.

Pros

I am greatly considering Nextiva as our phone platform we choose shortly. It is safe to give it the thumbs up from my research.

Cons

Indo not have any cons. It has a great sales process and website to build confidence in them as a company.

Review Source
 
 

James from Pristine Insurance Inc
Specialty: Insurance
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Key investment for 2018

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would highly recommend considering Nextiva—both for VoIP and NextOS. They have solid systems, good support and they make it easy. They know the challenges of a business and they work to address those. They make it easy to say yes and we’re very happy we did.

Pros

this was the best decision we made all year. NextOS is a huge advantage creator for us. We’re going to smash the competition over the next 18 months as we have so much more data and insights to inform our work.

Cons

Nothing I can think say right now. The technology is amazing, the staff are helpful and knowledgeable. We’re live and the team are trained and starting to utilize the tools. It’s a dream roll out!

Review Source
 
 

John from Velocity Basement Ltd
Specialty: Engineering
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

We’re all analysts now!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The process to get the system up and running for us was surprisingly smooth considering the level of complexity. We expected it to be more difficult but with the helpful staff at Nextiva we were able to go live without any hiccups.

Pros

We are really enjoying and benefiting from all the features in NextOS. It’s amazing technology and created with real business problems and goals in mind.

Cons

None come to mind at this point and time. We are really enjoying this new innovation. I wish this was developed way back.

Review Source
 
 

Daniel from The Equipment Place, LLC
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Do Not Do Business With This Terrible Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is with much disappointment and regret that I write today regarding my recent experience with Nextiva and its employees. It was, without a doubt, one of the most personally frustrating and financially damaging experiences I have had to experience in my years of communications with a service provider of any kind.
I am a business owner who depends greatly upon the ability and ease for my customers to contact me for products or services. Without the communication of both our established and also potential clients, I wouldn’t be in business to this day. I find it most imperative that in order to keep my clients, I must carry my business in a way that is integrous and honest, and it was to my ultimate disappointment that Nextiva’s employees did not share the same values.
As my business grew, I found myself in need of a phone service that offered more than my mobile service provider did, so I began looking for internet phone providers that could accommodate my needs. It was in March of 2018 that I committed to finding a resolution to the need, and also when I initially contacted Nextiva for service. My business and its employees rely solely on communication by mobile devices, and it was our understanding upon several conversations with Nextiva’s sales department that Nextiva would allow me to continue to use my mobile device while utilizing their features for my business (IE Call Forwarding, Call Transfer, Conference Calling, etc). Through multiple conversations with Nextiva Sales and even Nextiva Management, I made it very clear that I used a Straight Talk mobile device powered by Straight Talk wireless service, and I was assured that Nextiva’s service and features would work perfectly well on my device, and that there would be absolutely no issues porting, but rather a reliable and smooth transition and zero loss of connection at any time. After many issues, failed port-in attempts, and multiple service disconnections, we discovered that Nextiva does not work with a Straight Talk mobile device. This distressing sequence of events resulted in a devastating loss of profit for my business while we experienced multiple shut downs of our only business line of communication. In fact, we believe to be the first customer of theirs to attempt use of their service with a Straight Talk device, as it became clear that they were not even aware that the type of device would not work with their service, further proving that they had not ever tested using this type of device. It is unfortunate that Nextiva advertises that their service will “work with any provider on any device” as it is blatantly untrue and false advertisement.
It took two separate instances of “mobile phone disconnections” and troubleshooting with Nextiva’s technical support team to conclude the prior stated. Not only did Nextiva’s service require that we go through three port-in attempts, but our mobile services (and therefore business calls) were disconnected twice over several hours before Nextiva’s team could conclude the reason why. After several days and hours on the phone spent with Nextiva’s team and realizing that their service would not work for our needs, the porting team then ported-out our main business line without our authorization or knowledge. In fact, we didn’t have any idea that Nextiva’s porting department ported out our number for nearly an entire week and were not able to retrieve the number for 8 days after it was brought to our attention that it was ported out unauthorized – we only found out because we received an email from a customer asking for a “working phone number” that they could reach us at. You can imagine the kind of frustration this caused on our end to realize that the reason we weren’t receiving business was because of something Nextiva’s employees took upon themselves to do without our authorization, let alone our knowledge. Upon requesting that our service be cancelled prior to the unauthorized port out, it was made clear to more than one person that we could not port out our number until we had a new service provider to port out to. Support team members of Nextiva supposedly understood this by promising not to shut our service off until we found a new service provider, yet ported the number out anyway, leaving us to chase it down on our personal time outside of Nextiva in an effort to regain control of it.
This year our profit margin had been slowly rising higher until we had no phone or open line of communication with our customers. During the month that we spent attempting use of Nextiva’s service unsuccessfully with our multiple port in attempts and disconnects, our profit margin dropped 96%. I can’t begin to place a value on the amount of business that I have lost by not having an open business line for my customers to reach me at. I have hundreds of loyal clients of over 6 years that were unable to reach me (and at this point may believe I’m no longer in business), several sales that I was in the middle of that I was never able to complete, and several websites and advertising avenues with business line listed, that appeared fraudulent to (who knows how many) potential clients searching for services from my business as well. It is unknown if I’ll be able to recoup all of them back, and unfortunately, there is no way that I’ll ever know.
I can state for certain that I did not receive business phone calls for anywhere between 1-2 weeks combined due to the incompetency and many mistakes of Nextiva’s employees that we experienced during our attempts to use their service. We were billed for two months of service that we did not use and spent hours of both our personal and our business time in attempts to resolve any and all issues with their team, ultimately, to no avail. It was discussed with both Nextiva’s porting department as well as their retention team the multiple issues that contributed to our needing to cancel, and we were assured that because we were unable to use their service as expected, that we would be refunded the full amount of our costs. We signed up for a 30-day trial (or money back guarantee) but because of the multiple failed ports, we missed our window to cancel (to no fault of our own). Not only were we assured that our payments would be refunded due to our extensive issues, but we were then lied to on the phone during our final disconnect of service by an employee whop stated that Nextiva would never have promised us a refund, and that we should not expect one.
I am a business owner that is undoubtedly frustrated and beyond upset over the financial damages and los that we experienced during our time attempting use of Nextiva’s services. I wouldn’t recommend that anyone spend a moment of their time speaking to their team. It was most devastating to learn that I couldn’t trust the words coming out of their mouths at any given time, as they have mastered the art of saying exactly what it is that their consumer wants to hear. Perhaps this may be a service that works better for landline users (though that is stated with only the utmost assumption), but if that is the only case, then Nextiva needs to stop selling their service as a solution for mobile phone users as well.

Pros

Nothing. This product was absolutely horrible - but the customer service was even worse. Customer Service and Tech Support know very little about what they are selling. See full review below.

Cons

customer service, technical support, customer relations. All of their team does not work together and none of them know what they're talking about. Their service states that it will work with ANY DEVICE, and it is NOT TRUE.

Review Source
 
 

Mylene from I.T Experts Philippines
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Cheapest cloud VOIP

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Nextiva VoIP is very cheap in consideration with other popular brands in cloud telephony. With Nextiva VoIP, you can collaborate to any people in anyplaces and anytime.

Cons

Cloud telephony is internet dependent. Make sure to properly consider your internet connection to fully maximize the solution.

Review Source
 
 
 
Write a Review
Showing 1-20 of 95


December 2018

December 2018

Great app for multi cell phone customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ability to put a call system in place has made a large impact so calls get to the correct person from one central phone number.

Cons

I have not found anything I particularly dislike about Nextiva.

Review Source: Capterra
 


December 2018

December 2018

Smart Technology & Smart People

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The experience with Nextiva is very polished. They have clearly got a lot of experience in their field and they have fine-tuned things to ensure a great process for their clients. We couldn’t fault them on anything. The team they have working on our project is a bunch of really nice people, who are also amazingly talented and very “up on the tech” which we really benefitted from. They are clearly very engaged and want to make the launch a success. We felt like we got a service that was well above expectations. For the service alone I would recommend checking out Nextiva. We don’t have a huge IT team so it’s really a big win if the heavy lifting in terms of the work load is handled by the vendor. In this case Nextiva handled everything for us and not only that the response has been great too. We’re very happy.

Pros

Nextiva has some very sophisticated tools for businesses. They make smart solutions that are simple to use but high complex in the background. Its what technology should be. I’m not a tech guy so I don’t need it to be more difficult than it already is. These tools work very well for us.

Cons

I can’t think of anything negative. They did what was promised!

Review Source: Capterra
 

Jean from Memorial Hospital of Tampa, LP
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Nextiva delivered for our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

1. What a difference a new system can make on your business. Now, phone calls are going to the right individual in their department. Before using a VoIP service, our whole system was a mess. We had no department structure regarding calls, and they were being answered by the closest person to the main phone in their department. The quality of the service is great, too. Every call has been crystal clear, and no dropped calls.
2.) Easy to use for our company. We have several employees that range from their mid-20s to 50s. After a week of using the NextOs; they all understand how to use the phone, and the app. The app has added a new communication layer for our business. It's gave all our employees the ability to chat with each other on the app and eliminated the need to text on a personal cell phone.
3.) So far if we have any questions, we have a support representative that we can email or call with any questions. The whole concept of a VoIP phone system can be intimating, but the on-boarding process made it a lot smoother and easy for our IT department.
4.) A neat feature that we just started to use is Nextiva Analytics. It provides you with all the data that you need to analyze your calls. You can see the various data regarding your calls and do business adjustments. It’s like a top overview of your call data.
5.) From our first sale’s call to when we call now, everyone has been professional and polite at Nextiva. We are comfortable with their service, and their team. We

Cons

What we liked least about using Nextiva is the onboarding process took a bit longer than we expected. We had a delay porting our numbers to Nextiva. Beside this small headache, we have had smooth sailing.

Review Source: Capterra
 


December 2018

December 2018

Wish their Call Manager was more integrated

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Initially what I liked about this software was that it allowed for me to work remotely and be able to see the status of my co-workers in the main headquarters. The call manager feature which used to work somewhat decently was a great integration with my Polycomm VVX500. it made managing multiple calls a lot easier from straight from your computer.

Cons

Recently they stopped supporting it and now have made it part of an upgraded feature which means you have to pay more money. they have not provided an alternative which is really frustrating and now that makes call conferencing and waiting and managing multiple calls a lot more difficult. Their support was not very helpful either.

Review Source: Capterra
 


November 2018

November 2018

Nextiva - a great software partnership

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We’ve been Nextiva customers for at least 5 years. It’s been a long road with them and we were one of the early adopters. A lot of what could be classed as “negative” I think in hindsight was due to the rate of growth and common young business realities. However, we stayed with Nextiva due to the service. The staff are trained well and encouraged to support clients to the best of their ability. They give the resources required to do a good job, which is really costly but so important. As they grew this part didn’t change, they’ve been able to maintain their amazing service model for many years. As they have released new products into the market they’ve given us demos and previews and asked for feedback, which we are happy to provide. It’s very obvious that they’re trying to build the right technology and want to make sure it’s addressing the core of a problem. They’re obsessed and it makes their products the best on the market. This is why we are always open to trying each new product. There is always something to learn and we don’t know how it could positively impact us. Once you partner with Nextiva you get the impression you’re being brought into something much bigger and it’s really exciting, and fun too.

Pros

The benefits of working with a company like Nextiva are really endless. First of all, they have great solutions for business communications and management tools. They are well crafted to address problems and they’ve been honed over many years and with many clients. The experience this organization has is baked into everything and that means the service is amazing too. They can see a problem and solve it before you’re even aware. It’s really amazing to see how they work. The team we work with has an intimate understand of our businesses specific needs and can proactively offer ideas and options for tools we may need in future. We’re not guessing and shooting in the dark anymore. Our technology roadmap has a solid foundation and a clear future.

There are some newer tools, like the NextOS platform, that will be even more amazing than some of their originals like VoIP. With the NextOS platform, they have looked at their clients and what their needs are and developed something that’s truly cutting-edge. Making AI and Machine Learning available to small-medium sized businesses is something they can really be proud of and it’s going to have so many positive outcomes. It’s so much more than a CRM and it touches the entire business from frontline workers, to analysts and project managers, all the way up to the CEO.

Cons

This technology is quite demanding on a business. It calls for visionaries and trailblazers to envision how it could benefit, and then they must spearhead the work. Once live, the tools push for efficiencies and the transparent reporting makes it clear if there are people who are not pulling their weight. This can result in lots of organizational change. It’s important to understand how to handle this sort of information and enable your organization to adapt in the best way. Otherwise, I can imagine, there could be some negative outcomes too or at least unexpected one. Essentially, those that don’t like efficient and productive systems will not enjoy the way these tools change the business. It’s as simple as that. They also make the whole go-live process very streamlined and simple. You’re not left to work out how to launch like with some technology services. With Nextiva, they’re there with you every single step of the way. They do everything in their power to make it a successful experience. We did a project with another company a year or so ago and we realized we were used to the amazing Nextiva service which it turns out is actually quite rare. Really we just need Nextiva to be providing all our software! At least that’s my solution to the problem!

Review Source: Capterra
 


November 2018

November 2018

Give your team the gift of efficiency

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

They recommended a package for our needs and got us the information we needed to move ahead. They supported our internal processes to get it approved and then launch was a breeze. They ran a training and they are still very available to answer questions and resolve issues when they come up, which is rare.

Pros

Our team works better together now we have the Nextiva Call Center in place. They are more efficient, they are faster and the communications seem to be more streamlined. Really happy with the Nextiva system we now have.

Cons

None I can think of. We contacted Nextiva, they were every responsive and professional.

Review Source: Capterra
 

Nivaldo from NI Accounting Service
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Excellent Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm using Nextiva and Nextiva Fax for more than 5 years, is excellent service, easy and reliable, price per year is affordable and not one complain in those years

Pros

Easy, reliable, cheaper, good customer service

Cons

They have different sign in pages, which is a little bit confusing

Review Source: Capterra
 


November 2018

November 2018

Nextiva Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This software is extremely easy to use. When I am on call, it makes taking calls much easier. I am able to move freely around the office and answer calls from my laptop. It also allows me flexibility when I work from home. I have never had a single connection issue with this app.

Cons

N/A - I have not had any problems with the software.

Review Source: Capterra
 

Lance from DASCOM Americas
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Nextiva Phone User

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

We've been using the Nextiva phones in our business for over 8 years. Very easy and simple to use.

Some key options I enjoy and use often:
- I'm able to pick up someones phone from my desk
- Caller ID
- Take my phone anywhere and plug into ethernet port and just like I'm in the office
- transfer, add calls and conference calling is very easy to do.

Cons

If internet goes down - so does the phone. It will get transferred to voice mail which then in turn can be sent via email.

Review Source: Capterra
 

Joyce from Forrest Security
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

A great communications tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have all the functionality we need and it was well within budget. The set up was easy and quick. Super easy!

Pros

Nextiva Live Chat has been a game changer for our team’s communication and speed. Issues are resolved more quickly and the team is empowered. It’s a great tool for our work type.

Cons

I would say none for us but it’s definitely a tool that needs some monitoring and also might not be right for all work places. Ours it does work well. Where interruptions are never a problem.

Review Source: Capterra
 


November 2018

November 2018

Worst experience ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Horrible!!!! All I can say is run the other way as fast as you can. There are way too many great options, great options with better plans and pricing. These guys are a joke!!

Pros

I've had vFax for several years and when used it was great. However, I'm finding that a fax service is not relevent any longer.

Cons

Customer service - I decided to go with their VoIP. After 2 weeks, they couldn't get it right. I wasted money re-ordering business cards and had to re-order after I went with another service that got it done in 10 minutes. I believe they are an offshore company at least I always spoke with someone offshore.

Review Source: Capterra
 


November 2018

November 2018

Affordable Phone System with adequate features for most businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Nextiva lets us communicate effectively at an affordable price. I like how voice mails are captured on your PC and you can archive or play those back. In general I would recommend the system.

Pros

Generally the system is very affordable, straightforward, and easy to use. It is pretty much what you would expect and provides the basic features you need. Very few issues with the product.

Cons

I would like to see more supporting documentation or easily accessible training for basic functions. Maybe this was available but just not made available to me by the folks in my office.

Review Source: Capterra
 

Tony from Scion Furniture
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

More features than we’ve ever had

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were expecting the launch process to be complex and had braced ourselves for complications. In the end it all went really well. The team and I were happy with the implementation and we’re really seeing results.

Pros

Nextiva’s VoIP service has so many features we didn’t have before. We’re now able to get voicemails emailed to us, virtual faxes and easy conferencing options.

Cons

The cost is not insignificant. It’s helping us stay more connected to our clients and prospects. It’s a major game changer.

Review Source: Capterra
 


October 2018

October 2018

Excellent support and priced effectively

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Straight up, I partnered with Nextiva as I was looking for a good offering to bring to my clients who were unhappy with other local providers, most commonly Comcast's "Business Voice Edge" hosted VoIP service. I was introduced to Nextiva and have always been leary of hosted VoIP that doesn't come from the carrier you're getting Internet via. When you're on VoIP with your Internet carrier, there is usually a Quality of Service (QoS) type of system put on your connection that ensures general Internet traffic will not drown out your voice calls. This way you can blast Netflix all you want, the voice calls still go in and out first. Suffice it to say, I have yet to encounter major problems with voice quality and bandwidth issues.

Support is amazing. The person that answers your call is the person that's going to resolve your issue. Right then. No callbacks. They are knowledgeable and friendly, and if they happen to not know an answer right off the bat then you get muted very briefly while they check in with someone more familiar about your specific scenario.

Their onboarding process is simple, yet thorough. If your phone call flow scenario is complicated, they're going to fine tune that with you to ensure your calls are directed in the manner they need to be.

They also began offering phone rentals this year, which I'll be honest more clients have asked for versus purchasing units. Rental offerings are cost effective and offer you much better warranty terms.

Thanks, Nextiva!

Pros

Support is amazing! Everyone is friendly, helpful, there's no transferring around or long hold times. I have yet to have a bad support experience with Nextiva.

Cons

While it's a common practice in many telecom service offerings, once you make a purchase you are locked in for term. There's no option for turning down services if your company downsizes to save on expenses

Review Source: Capterra
 

Elizabeth from Heritage Christian Services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Nextiva Phone and app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, it is nice to be able to use the app on my computer to make calls and not need a phone when I am working remote.

Pros

I like that I can see who is on line and chat with them without calling.

Cons

It seems the Nextiva App likes to show that I am on a call or out instead of being available and I have to keep changing it.

Review Source: Capterra
 

Ian from SmartFiber
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Voip Provider with Best Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The system works great. If I have an issue, I am connected with the support team within seconds (not hours like others) and they typically resolve issues on first go.

Cons

Nothing. The software is great. After trying many VOIP providers, we've found a home with Nextiva.

Review Source: Capterra
 


September 2018

September 2018

The future of business administration!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The experience working with Nextiva was flawless from start to finish. We were pleasantly surprised by the team and how quickly everything went. Even now, whenever problems or questions come up the support people are always very helpful and quickly resolve any issues.

Pros

This system is a step into the future. It has really improved the internal systems of our business. This streamlining saves us money and time every single day. We would highly recommend this system to businesses across many industries.

Cons

Putting this system in place forced a lot of other changes across our system. This was a challenging part of the process.

Review Source: Capterra
 

Kevin from LKM Mowing & Landscaping
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Easy to use VOIP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Their app is easy to use and simple to navigate. Making calls is a breeze and the copy a phone number to call is a nice feature. Customer support is very helpful in showing how to use the app.

Cons

Have not used it enough to find a problem with it yet.

Review Source: Capterra
 


August 2018

August 2018

NextOS = the brain of your business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sign-up and onboarding was a breeze. We were using the system quickly and are already enjoying the benefits.

Pros

NextOS is an amazing system. Combining your CRM, work flows, insights and resource management in one place. We use it every single day and believe it is giving us an advantage over our competitors.

Cons

We have been challenged in a number of areas of the business to act on the insights we have gained. In the long term this will result in a beneficial outcome however in the short term it can be quite divisive and this can create some internal tension.

Review Source: Capterra
 


August 2018

August 2018

Nextiva works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's straight forward and easy to use, and it works well for what we need (coworking space).

Cons

Their website seems a little hard to navigate and find answers in.

Review Source: Capterra
 
 
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