Trustmary
About Trustmary
Trustmary Pricing
Starting price:
$19.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Trustmary
1 - 5 of 22 Reviews
Juuso
Verified reviewer
Consumer Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Happy to recommend!
I'm collecting important data from my customer satisfaction and i can make my services more trustworthy with publicly given recommendations.
PROSCollecting recommendations from customers is very easy and makes biggest impact to sales. I like how easily i can integrate those recommendations that i like to pop up in my website.
CONSI really don't have any cons to say about this. I like it.
Vendor Response
Thanks Juuso for the review! It is good to see that you are using full potential of our tool from feedback to reviews and improved website conversions. Please let us know if there is anything we could do better for you or if you have ideas for the future features :)
Replied January 2021
Aarno
Security and Investigations, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Easy SaaS SW to track NPS and to build customer satisfaction surveys
We wanted easy and flexible tool to measure NPS and to perform yearly customer surveys.
PROSIt's easy to start with. Sending the surveys from SW is intelligent.
CONSThe reporting is little bit light when analysing longer surveys (excel import).
Reason for choosing Trustmary
-
Reasons for switching to Trustmary
We used one time GF and wanted to have professional and more common tool for our business.
Vendor Response
Thanks for leaving a review Aarno! We are happy to notice that you have been satisfied with Trustmary and feel that it is easy to use. We are also putting more effort into reporting features for long surveys in the near future. We will contact you and make sure that your insights are included.
Replied January 2021
Päivi
Plastics, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2021
Better start of useing it
It's a little bit too expencive to us.
PROSEasy to use and works very fast. I do not need to stress for it
CONSThe start was far too slow. And it stop working and we mist a lot of time without Trustmary but paying it.
Reason for choosing Trustmary
This is the first test, but not the last ;)
Vendor Response
Hi Paivi, thank you for your review and feedback! I'm glad that you've found it easy, fast, and stress-free to use. I'm sorry to hear that the start didn't quite meet your expectations. We're working hard on our efforts to make sure the implementation is as efficient as possible. Please let us know if there's anything we can do to support your Trustmary use in the future.
Replied March 2021
Ville
Consumer Electronics, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Constant improvement
We automate as much as possible and that's easy with Trustmary. We send automated and manual NPS questionnaires and then get weekly reports of how our NPS is doing. If we would have any problems I feel like I can trust the customer service to have my back and help me out. Trustmary does valuable work for us but it does it quietly in the background. Once you've set it all up it works great and you just oversee how the results trend.
PROSI love how much the guys at Trustmary listen to feedback and improve the product. The software was good from the start but it has taken such leaps forward since we started using it a year ago and is now way better and more versatile. I like the fact that it is simple to use and to automate.
CONSAt first it felt a bit too simple but that was over a year ago and it has improved a lot since then.
Vendor Response
Thanks Ville for your feedback. Solving real problems for our customers was the trigger to build this software and we want to keep listening to all of you and stay on the same track in the future too. Thanks! As you mentioned, we have taken big steps forward during the recent year but expect even more improvements going forward since we have more than doubled our dev resources just recently :)
Replied May 2021
Oskari
Information Technology and Services, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed March 2021
Good software for surveys
UI of trustmary is clean and good looking. Integrations to Hubspot are also great!
CONSSome functions are bit too hard to get to. Also some of surveys are quite unclear to me how they work, that might also be user based problem..
Vendor Response
Hey Oskari, thanks for your review and feedback! We do our best to keep our software simple and easy to navigate. Also, I'm happy to hear you've found the integrations helpful. Regarding the functions and surveys you mentioned, please contact your support person to get the help you need with this. Whether it's a user-based issue or something else, we're here for you :)
Replied March 2021
