More time to focus on everything else and less time having to do admin work.

You can almost do everything you need with in the software. They keep adding more and more integrations so eventually it will all be in one place and I love it.

I do not like the home page layout as it is a little intimidating to my new staff when training them and they find it confusing. Its okay once you get used to it though.

My overall experience has been great. I recommend it for its customer service alone. I think it checks most checkboxes for various fitness/recreationally based business needs.

The pricing structure was a big point of emphasis for us. We are a start up swim lesson program and needed to do some research for different programs that met our need and was affordable. Jackrabbit was great in this regard because it allowed us to be on a lower tier until our memberships rose. I also love the customer service. The amount of training and help I received when we first purchased the software all the way through our implementation of the Jackrabbit Plus App has been phenomenal. They are patient and make sure you understand the features fully.

There is a learning curve with the program. This could be a turn off, but I believe once you learn its quirks it becomes easy to use. This could include setting up the overall business to creating classes and dealing with the parent portal. There are some steps that are necessary, but seem like they could implement better because initially if you forget to set something up you will have to restart and fix the issue to catch back up.

Overall, JR has been good and we are happy. That being said, there are certain features that we are very frustrated to not have available to us. These features listed above are nearly dealbreakers for us and we truly hope that JR can add them in the near future.

Customer support for initial setup was great. Every call we’ve had with customer support has been amazing.

There HAS to be a way to let a customer input a promo code to get a $ or % off their purchase. The balance owed during checkout should immediately be reflected based on the promo code input. The same goes for entering a gift card #. If a customer inputs a gift card #, the balance at checkout should immediately deduct that amount prior to payment being submitted.We are also desperate for a feature that will automatically inactivate/close out classes when other classes in the same time slot become booked. We have a max of 4 lanes in our pool but we offer 6 or 7 possible classes in each time slot. When a 4th class receives a booking, we need the other classes in that time slot to automatically be inactivated/closed out.

I've been pretty happy with JR and will keep using it. It has helped us expand our business by offering more booking and payment options for families.

I love having all of our registration on our website for families to register whenever it works for them.

It's missing some staff management pieces and I wish changing and updating classes was easier.

I’ve been using the software for over 2 years and I don’t it easy to navigate and figure tasks out. If I encounter a challenge, there is online support available and they are quick to respond and assist.

Class management is smooth and easy with Jack rabbit. Parents are able to create their account and find classes for the children, or the managers can quickly navigate the account creation and class assignment. Classes are then easy to manage with reporting of absences and make ups through the parent portal.

The platform is frequently evaluated and updated by the team at JR, so any challenges I’ve encountered are quickly addressed and positive changes implemented.

Customer support is wonderful!

I like how many features it ha. The ease of emailing certain families is awesome.

Email composer is not as robust. It needs to have a pre-requisite ladder to prevent parents from registering for the wrong level. It tends to be an expensive program compared to competitors for those of us with high student loads. Needs to integrate with crm and provide an app instead of a third party app.

Great experience, always helpful when needing support

The functionality for our program fits well

There are a lot of reports that seem to not give accurate info simply because there are so many options that go into a report that could change the outcome, got to find the right combination.

Very happy. Great customer service!

The customer service is incredible! They pair you up with someone to help you start out and let you use all the features on a trial to see if you like it. The scheduling features and skills tracking sold it for me! Great software.

We have an extensive waitlist right now. Jackrabbit charges per student and it gets pricey. I don’t like this feature as much because it causes me to not use the online registration and have to frequently update my leads if a family doesn’t sign up. It also doesn’t save all their information once you put them into the lead file. I also wish we could set a time for registration to open. Not just a date. Our parents are crazy so we have to allow their access one at time.

It has been a better system then what we had before, and we have figured out our work arounds for the type of swimmers that we are teaching.

JR is easy to setup and use. Allows us as a company to provide schedules to our coaches and track attendance of our swimmers. We are able to build out schedules relatively easy and pull reports.

The invoicing system is not flexible and does not allow us to provide third party vendors with the information that is needed, relying on a secondary billing system which can create errors. When pulling billing reports it does not allow us to pull future reports for swimmers that are enrolled at beginning of a new month.

Jackrabbit is feature-rich and central to our whole swim school. It makes most things very simple to do once we've configured it properly.

Jackrabbit makes posting fees slightly complicated and it isn't smart enough to always identify families who shouldn't have additional tuition fees posted to their account.

Originally used Jackrabbit and thought I would try another scheduling software...I was seduced by some Australian accents...about 3 days before going live, everything fell apart and I realized I could not use a company who took so long to respond to urgent questions. I was able to get everything up and running with Jackrabbit in those 3 days (and I was setting up approximately 500 classes/groups) and it all went off without a hitch!

I love that registrations are electronic...that you can access remotely...reports are easily generated...seamless transactions with credit card processor...super fast response time to questions or concerns about the software. Loving the prorating for tuition. We use the software for swim lessons and swim team.

The daily calendar of events does not allow for sorting by instructor or show students on a print out. We end up having to copy and paste into our own daily print out. Entering swim meet fees is time consuming as it must be done by loading each individual family.

Great

I love that the Jackrabbit team is always improving their software for the better

Overall my experience with jackrabbit was great. Keep on listening to your customers, I do want to make a suggestion to see if a person can code the name of clients name onto an email

I’ve been very happy with JR in general, the customer service team is very responsive and overall a good value.

We love the ease of use for customer information tracking and scheduling of classes. The ability to see important stats on our dashboard and be able to pull varieties of reports is extremely helpful as a small business owner.

While we can individually or mass email customers- this is the area I wish would have an overhaul. We are unable to make “fancy” emails and feel very stuck in the early ages of email marketing. Also, my team can send emails from the staff portal, but they cannot access our template emails from there. Another small thing, but would help the efficiency of my instructors.

I didn't realize how much better are old program was that was developed 20+ years ago.

Great job at being a web base solution Very reliable Timely help

Cannot do a waitlist!! Cannot print roll sheets a usefull manner that will help the instructors!! Cannot match up students very easily!! Tech support does not seem to have any solutions that could work for us.

We are able to use it for our swim lessons as well as a swim team. It is nice to use one piece of software for both although it's not perfect for our business model. Support responds quickly even if they are not able to fix the issue immediately.

There are times when the software doesn't seem to have been tested well in an actual user environment. Some things just don't make sense. I think many recurring tasks could be accomplished with less mouse clicks. I wish the end-user had a more ability to customize reports and statements (i.e. I would like to be able to create a report completely from scratch with input and output of my choice).

Overall good product and easy to use. Would recommend to others, but would also love to work with Jackrabbit to be able to customize a bit further.

It is user friendly and I appreciate the video tutorials in the help section. Much better than having to email someone and wait for a response, so they are thorough and cover almost every single topic you could be looking for. Parents have found the Parent/Portal easy to use as well.

There is some information I need to order to run each session that is not collected so I have to email participants to collect that necessary data (such as parent/guardian DOB is needed to enter them as members of the facility). Also I wish when pulling transactions to process payments, it would pull those that have paid already as well (and label them as paid) so I don't think I have missing payments. When transfer participants between sessions, the data does not always track automatically either (I have to shuffle participants a decent amount because they registered for the wrong class or need to combine classes) and when I go to process payments, typically the missing transactions belong to those that were transferred from one class to another. Leaving me to track them down individually to process payment.

Great Service. Having the ability to talk person-to-person at almost any time of the day, despite time zone changes is so helpful. Office staff in the USA often email me well after office hours USA time. The staff go above and beyond what I expect.

Its functionality, ease of use and application to the learn-to-swim industry

It is not completely user friendly in all ways the international time zones affects some parts of the program. Changes to children's schedules are not "live" in our time zone

Web based and easy to email from. Wish the text button was an automatic as it gets skipped over frequently. Also, if we need to send a quick text for an emergency (last minute weather closure) we can’t text all of our students for that day as it’s over 200.

There are some features that are not easy to sync with our programs. Classes can be overbooked-human error yes but still able to happen. Reporting side is lacking and accounting reports never match so are difficult to use and be accurate.

Support is awesome! I like that we can contact support in many ways.

I am still having trouble getting reports to google sheets and documents. Support has tried to help a few times, but it still does not work for me. I really need a week at a glance report that is sorted by day, instructor, time and shows student names. I use this constantly and need to create it manually. I know Jackrabbit will do a similar report but it takes a dozen pages. Need this report on one page.

Posting and collecting fees. Keeping track of enrollment and class openings.

Family Search. Tution posting and electronic payments

I preferred the old list all families feature. The smart grids are overwhelming and slow me down. Los the ability to just start tying a name and have it pop up. I sometimes feel things are changed just for the sake of changing them and not really and upgrade just more required learning.

Overjoyed

Customer support is just unbelievable.. Reporting is incomparable.

slightly complex to navigate and find areas within the platform, but support is never far away.

We enjoyed the ease of the monthly, automatic payments.

Too tedious to enter every class (we have so many for several locations)

I like that it can be accessed anywhere and that the staff can have different log in levels for their specific roles. It is also nice to have the time clock and attendance features accessible through a specific staff portal.

My least favorite piece of this software is that it does not provide opportunities to build your own reports. It has several useful reports, but everyone's needs are different.

Jackrabbit has so many features that our swim school needs. It's mostly easy to use after you get used to it and they have great customer service. They are always updating to fit client's needs.

It does take some learning to use but it's not difficult. There are a few features that I wish it had but they are minimal.