I can't say enough about the customer support from pre-transition, transition, and after implementation. Top notch!! We've been running the software for 2 months now and it's been helpful both to the team and our clients as it makes life much easier to book, analyze daily/weekly/monthly metrics, run payroll, and is a joy to use.

Seamless transition. Amazing and responsive customer support - seriously. Intuitive for the team to use. Allows for clients to easily book and the salon to manage the appointment cycle. Polished interface.

Does not integrate with QuickBooks - the lack of API limits integrations with other software. This reason is the primary reason I almost did not go with MangoMint. Everything else is amazing as new features get released regularly. There might be a few additional reports or dashboards that I'd like as a data professional (or API access) but should suffice for most users.

My overall experience with Mangomint has been very positive. They have everything we need in one place. It is easy to use and learn. Anything we think they should add they take into consideration and develop a solution.

I really like the ease of use of the software. It gives you the capability to do everything in one spot… scheduling, selling product, payroll, running sales reports and much more! The customer service is great and gives is always quick to respond with visual and detailed instructions to troubleshoot anything or how to do something.

I haven’t found a thing that I like the least about Mangomint.

Great

Easy to use , mobile app makes life easier to work from anywhere.

Freezes, scanning problems, checking out clients takes longer than expected.

The staff at Mangomint are exceptionally professional. Every time I have dealt with there staff, they were knowledgeable and eager to help resolve any issues I was having.

Mangomint is an excellent all in one product. Though a bit more expensive than some of the options out there. The money you save with client reminders and ease of use make it very much worth while. The client support is off the charts and always exceptionally friendly and helpful.

There are a couple reports I wish they had. But that is about it.

Overall, the setup and integration from my previous software was simple. Their customer service department is excellent and prompt with their responses. This is the first software system I've thoroughly enjoyed using!

My favorite features of Mangomint are the actual interface (very easy to navigate), the payment processing system, and the add on features. It has made running my business a breeze!

I can't really pinpoint anything I dislike about the software.

Great onboarding experience and super quick/effective system and so easy to use. Very happy I made the switch from Vagaro.

When I saw the express booking feature I knew this feature along was worth the sticker price. No more chasing down deposits! No more no-shows or last minute cancellations. My booking rate of clients their own appointments online has more than doubled. Updated client charts is easier too. I can now spend my time away from work actually taking care or personal errands or relaxing rather than working 24/7.

Honestly- only two small things that would use some improvement. A description clients can see for a service would be really helpful and jusr a general overall improvement in the online booking from an aesthetic perspective. But it is definitely not unsightly. Just a bit simple. Two way calendar sync would be amazing.

It's been great!!! We have really loved switching over to it. Customer service is amazing. It's nice to not have to go through so many hoops to get help like with our previous software system.

I have loved the simplicity of the online booking site. It makes it easy for guests. I also like being able to use it in a hybrid salon with both renters and commission artists.

I don't like the layout of the booking calendar when looking at it on your phone or computer. It only shows 3 days at a time and not the whole week.

Overall…Fantastic!! I haven’t found anything else that runs my business seamlessly. Amazing customer service!!

Completely operates my salon. Any questions or help I need, I chat within the software, amazing response time and service!!

I can’t think of anything I don’t like.

We’ve had a great experience everyone has been so helpful. There are so many videos to help you along the way, but if videos aren’t your thing, you can literally just text them and someone will help you almost immediately. It’s simple and easy to use it has contracts we can make sure our clients sign, we can also ask for photos so we can see what the clients hair currently looks like and what their hair goals are it makes it a breeze

The fact that I can ask for help from a human being basically any time of day, and someone gets back to you very quickly

Currently, there is no option to have a contract an invoice together so I can streamline my bridal clients for their wedding day

I will recommend Mangomint to other business owners.

How great the staff was at setting up our account. How amazing and organized onboarding was.

There was nothing we disliked about Mangomint. We are all blown away at how great every thing has been.

A quick, convenient and enjoyable booking experience for clients is our highest priority as a hair salon. Mangomint does all the heavy lifting with seamless website integration, custom branding, appointment notifications, payment processing, and unbelievable new features that continue to roll out and make our lives even easier.

The interface is clean and beautiful which oddly doesn't exist in any other salon software. We chose Mangomint initially for it's ability to handle payments for our hair salon that has both booth renters and commission stylists in which Mangomint allows all our stylists to use the same payment processor and routes payments to booth renters' individual bank accounts without ever hitting ours. They continue to impress us with features that make our life and the client's experience so simple and easy.

Initially I was concerned about the third party payment processor, but back in February of 2021 they upgraded this entirely to Mangomint Pay and it has been a game changer. No more concerns, we couldn't be happier with this update.

Online bookings and no call/no show cancellations are eliminated with having the ability to have credit cards on file which has been a huge financial benefit to us compared to our old software. Absolutely love that if you need help you can get ahold of someone almost immediately. Big thanks to everyone at Mangomint!

Love how easy Mangomint is to use. We had another booking system, Milano, that just made every step twice as hard as it needed to be but this system has made our lives incredibly easier.. The online booking system is flawless and the on-boarding/integration to Mangomint was simple.

The only con was that you didn't have couples massage booking available but we were able to do a work around on that and Mangomint is in the works of solving this for the software as we speak along with numerous new features that we are excited about.

Even though I'm paying more for Mangomint, the amount of time + money I'm saving in other areas plus all the amazing features and ease of use for staff and clients is worth every penny!

I was with another company for 10+ years prior to Mangomint so even though I was shopping around, I never considered leaving until I found a company that checked all the boxes. Mangomint has every feature + more of what I need to run a full service spa with many different types of staff + services. Even though I love EVERYTHING- what has made the most impact is the ability for clients to cancel + reschedule on their own and the ability to book multiple services. The taking credit card online is also incredible + has made no-shows so much easier to deal with. Oh and I love that I can actually reach out to a real person and get help right away!

I didn't like that I wasn't able to manage resources but now that I can, there isn't anything I don't like about Mangomint.

I’ll never use another software.

Mangomint has been a seamless front and back end experience for our team and clients. It has been essential to not only navigating through opening during covid but grow our business as well. Our clients love the online booking, self check-in and checkout, and text reminders. It’s simple and clean to use and look at. Their customer service team is SO responsive, friendly, and helpful. They also save me a ton of time and headache with Shopify inventory integration.

My only complaint is a missing group booking option. The MangoMint team is always updating, improving, and adding features. I’m confident they’ll add group booking (hopefully soon!). A cancellation list feature would also help but I think that’s in the near future too!

Mangomint has the best customer service of any service we utilize. They always respond within hours, but often within minutes. The tech support people are always well-informed and capable of handling the issue then and there, rather than forwarding everything on as support tickets (like other companies do).

I love the ease of use from the client end and the intuitive interface from our side.

I am eager for resources to be manageable, so that we can see, book, and block treatment rooms by daily schedule. I would also love a waitlist feature.

When looking for a new system to use, Mangomint hit all the marks and checked all the boxes EXCEPT for one: HIPAA compliance. Once they added that, I was sold. The features are easy to use, easy to learn, functional in a way that makes sense. The system has all the things we needed and more. Integration and switching to a new system can often be a headache but it was surprisingly not stressful with Mangomint. When I had a question, there was always someone available to help me sort it all out. Can't recommend enough!

The only thing I'd really love to see is email integration with Flodesk for easier email marketing and patient email communication.

I love how they constantly remind clients of appointments. How they send out the cancellation policy to the clients after booking. I love that we can store everything about our clients on this app from what they have bought to formulas etc. I love how when a client gets inside it sends me a text letting me know that they are here for their appointment!

Sometimes the notifications can be delayed.

The system functions well and easily and is quick and simple. Even the least tech savvy employees can learn it and use it in no time. It is filled with features that I haven’t mastered but it functions fine as n the level we are using it. We have multiple locations and a large staff and the program makes it easy to process payroll, run reports, and examine how we are doing.

The product is easy to use and functions well. The learning curve is quick and it is intuitive in its design. It has more features than we currently utilize but I will be exploring the other features and implementing them soon

I don’t like how the system update in real-time when you made administrative level changes and doesn’t ask you to conform the change. It’s too sleazy to make a mistake like that. I also don’t like that the program can’t set different commission rates on different products. I would prefer to be able to have the commission rate be adjustable from 0-100% or even just have a set dollar amount.

Mangomint is the best salon software on the market with best Payment system already incorporated in software we using Mangomint over two years with no issues. Highly recommended!!

Honestly I don’t have nothing then I don’t like on Mangomint software. Very happy customer

Great. The best CRM for salons that I’ve come across

Easy of use and how simple/clean it is coded

Pricing and the service/product checkout screen

Online booking has made a huge difference for us. We very rarely have any open appointments anymore. The billing system works like a charm, keeping track of payments and payroll. Their customer service is better than almost any other I've had to deal with. They're always pleasant and helpful, and always get back to us promptly.

It is not a perfect fit, and there are a few bugs. For example, we use MM's system for our gift cards, and the recipient of the GC is not automatically added to the info on the card. Scheduling can be a little clunky as although the appointment time blocks for therapists is clearly laid out, the actual appointment times are not, so you have to be careful when booking a new appointment that you schedule it at the correct subdivision of the time block (Not an issue for clients booking online). However, MM has been very good about. trying to adapt to our needs, and has implemented several changes over the years to make it easier. Their new wait list feature was a game changer for us.

Phenomenal! And keeps getting better! Communication with support is always super quick as well!

With more features being added consistently, Mangomint truly is the one stop shop for all of our needs from appointment scheduling, online booking, reporting, customer communication, etc.

Nothing to note here as it truly does everything we need it to do.

Mangomint system is very polished and gives my business a professional touch .

Mangomint is very easy to use and I love that they company is always adding new features

The service is pricey. It is expensive especially for newer businesses

It’s been super easy to have. One app that books and checkout clients. Super easy to use

It super easy to use and the costumer love how easy it is. I love I don’t really have to book a client unless I’m fitting someone in to double book

I wish there was a way to only allow request bookings rather than accepting new random clients. Or even away to turn my books off so I can prevent rando booking. I know you have the request button.