All Acefone Reviews
1-25 of 129 Reviews
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Anonymous
1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Great service
Great service! any time I sent them an email with questions or contacted them via chat, they would call me back right away and answered my questions, and helped me when I needed to. I actually admire their customer service. Also, the integration with HubSpot was quick and easy, so overall I'm happy :)
PROSGood Integration with HubSpot. It was pretty convenient.
CONSThe extension for free Hubspot users was buggy sometimes. But it was for a short time while I tried the free version of Hubspot. When I got the normal paid version of HubSpot, Acefone worked very well.
Reason for choosing Acefone
Cheaper, flexible payments (monthly subscription option), more authentic, and I like the team, nice people
Reasons for switching to Acefone
It was complicated to integrate with HubSpot
Vendor Response
Thank you for choosing Acefone. We are delighted to receive your positive feedback. At Acefone, we always work for the customers. Providing you with the best experience is always a priority. Thus, our support team works round the clock to assist all customer queries. We are glad you had a positive experience with our support team. We take all our issues seriously. Your problems with the Hubstaff integration are noted and the concerned department has been notified. We will aim to quickly resolve the issue. If there is anything else you would like to know about or have any questions about, our team is always available at 0800-084-3663. You can also drop us an email at contact@acefone.com ~Team Acefone
Replied July 2021
Gordon
Airlines/Aviation, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Acefone Review
My overall experience has beed extremely positive. I will also add that most of my contact has been with [SENSITIVE CONTENT HIDDEN] who was most helpful.
PROSThe software was easy to use and intergrate with our existing systems. It really as easy as plugging it into the existing hub. The phone required configuration but that was done in minutes by a Technician from a remote location. The whole set up from start to finish was hassell free. everything worked as it should an I have never had reason to ask for any assistance over the last 12 months. You have complete control and can make any changes from the Dashboard.
CONSNothing really. There is nothing I can say that I would call Cons: It all lived up to my expectations. Perhaps my expectations are too low.
Reasons for switching to Acefone
Moved location.
Vendor Response
Hi Gordon, thank you for choosing Acefone and sharing your valuable feedback with us. We are glad to know that you liked our services. At Acefone, we believe in going the extra mile to meet our customer expectations. We look forward to hearing from you in the future. Feel free to connect with us anytime at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone
Replied May 2021
Scott
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2021
Verry buggy
Very poor system. It seems to have been rolled out with very little testing. We have constant problems with the service - we repeatedly cannot recieve incoming calls. The system constantly crashes. Biggest mistake we ever made as a business was going with this company. SUPPORT IS TERRIBLE TOO. They constantly fob you off and tell you it's fixed when it isnt. Avoid.
PROSIf it work as it should all the time then it would be a good system.
CONSIt rarely works as its supposed to. We have constant problems with and spend more time n the phone to support than we do speaking with our customers.
Reason for choosing Acefone
The price point was good and it looked a relativley easy system to setup and run.
Vendor Response
Hi Scott, we are extremely sorry for the inconvenience caused. We always strive to deliver seamless support and high quality service, and regret to hear that we could not meet that standard here. We have noted your concerns and will be sharing them with our product and testing team. We're currently working on fixing the bugs in the iOS application and our future updates will eliminate these issues. Your satisfaction is of utmost importance to us; we assure you that will resolve these issues at the earliest. Thank you so much for sharing your review; it helps us get better. For further queries or concerns, you can get in touch with our team at contact@acefone.com or call us at 0800-084-3663 any time. ~Team Acefone
Replied February 2022
israr
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
cheap calling and quality services
i have been using them more than two years had no complain
PROSperfect voip services both countris uk and usa
CONSso far no cons found in their system recommend their services
Reason for choosing Acefone
bonline
Vendor Response
Thank you for your valuable feedback Mr Kaushik. We're glad that you found our services efficient and easy to use. Acefone's solutions are designed for them to be easy to use and understand for our customers. We hope that you have a great experience with them. Please do connect with us in case you have any questions or concerns. You can write to us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone
Replied November 2022
Stefan
Airlines/Aviation, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Setting up support
Excellent. As a novice VOIP user, I was struggling to understand the tech jargon used. I wanted to use this VOIP service for my domestic setup when I transferred my copper land-line to Full fibre. I was also concerned that I would lose my land-line number during this transfer. I bought a Gigaset N300ip unit to interface between the DECT phones in my house and the AceFone VOIP service. I needed more information from AceFone to enter into this base unit. The AceFone operative spent 90 minutes setting this up. He didn't give up and I never felt under pressure that this problem couldn't be solved. He remotely controlled my computer via ZOHO and through that controlled the settings in the base unit interface. Even after successfully setting up the connection and equipment it wouldn't have been easy. I'm very grateful for a determined support agent. Thanks
PROSSimple interface .......................
CONSSupporting documentation jargon ........
Reason for choosing Acefone
Competitive price and supporting reviews
Vendor Response
Hello Mr Stefan Thank you for choosing Acefone and sharing your valuable feedback with us. Our support team works day-in & day-out to make your process easier and meet your needs. They will be delighted to read your kind words and be motivated to help more folks like you. If you wish to share anything more, you can always reach us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone
Replied November 2022
Rana
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Best Costumer Service
[SENSITIVE CONTENT] is a great person because he is the one who convince me to give him chance to explain and result to that I changed my mind from different company to Acefone.
PROSThey gave me special offer which i accepted and as I just start using now and hoping it will be good for my business. They have lot of options to use. Costumer service is top notch with quick response and very helpful all the time.
CONSIf you need to add more users I think that's bit expensive option compare to other providers but I recommend reach out to their sales team because they are very helpful and give you offer to take you on board.
Reason for choosing Acefone
Better package and mainly better costumer service.
Vendor Response
Hello Rana, Thank you for your valuable feedback. We're glad that you find our services efficient and comfortably priced. At Acefone, we always strive to provide our customers with the best experience possible. We are happy to put our customers first; thus, we always try to offer reasonable pricing and an easy set-up process. We hope that you have a great experience using Acefone's solutions. Please do connect with us in case you have any questions or concerns. You can write to us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone
Replied February 2022
Hanna
Construction, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
review
10/10. great accessibility, easy to use, and they are very thorough in the set-up process. they set up one-on-one calls to help you understand the platform, and will answer every question you have. they know their stuff!
PROSability to lessen amount of calls ingoing from one number. ace phone helps us redirect calls to multiple users in the company to prevent an influx of calls on one employee.
CONSthe variety of voices for voicemails and introduction messages.
Reason for choosing Acefone
much easier to use, their sales attendants and customer service employees are very accessible to ask questions. therefore i understood the information much better than opposing companies.
Marilu
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2023
Fantastic Onboarding Support
I like all the services I need for my business
CONSI like everything about the service , I havent use the service that much but so far I know is going to be great for my business
Anthony
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Fantastic service
Customer service fantastic always solves issues promptly.
CONSSetup can be difficult at times UI could do with being more friendly
Cody
Verified reviewer
Financial Services, 2-10 employees
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed August 2023
Terrible company to do business with
One of the worst commercial software experience's I've ever had.
PROSThe calls, when connected, connected perfectly with high quality sound
CONSThe company is based in India, and the support is provided by people in India. They make promises they cannot deliver on, and it's always someone else's fault within the company. They are an absolute nightmare to cancel during the 'free trial', and it looks like I may need to file a chargeback with my credit card company
Khawar
Accounting, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2022
Acefone Review
Support was nice and application works smooth
CONSI have just started using it so cannot comment
Vendor Response
Hi Khawar, Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible. We welcome your positive feedback on our customer support and solution. We are constantly refining our services to provide seamless communication to our customers. If you have any questions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone
Replied June 2022
Minu
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Wonderful service provided by Acefone and their team specially [SENSITIVE CONTENT HIDDEN] and his colleagues
It was wonderful.
PROSI liked the overall functionality of the software and this is what I needed for my business. The team support for Acefone just added start to the service.
CONSThe functionality of the software is much more than I needed and that is why I could not find the negative point.
Reason for choosing Acefone
The overall functionality and the set up team.
Reasons for switching to Acefone
Better price and better product
Vendor Response
Thank you for choosing Acefone and sharing your valuable feedback with us. Your business goals are Acefone's business goals. Hence, we constantly encourage our product team to come up with new features and improve the service's functionality. We are glad that our features are able to help you enrich your communication processes. If there's anything else you'd like to share, reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone
Replied April 2021
Kenneth
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Follow up call with [SENSITIVE CONTENT]
So far, so good.
PROSThe ease of setup and working with Acefone customer reps
CONSHaven't found any yet problems or anything negative. I just signed up for the service yesterday and today am forwarding the setup details to the person who will use the service daily.
Reason for choosing Acefone
Good customer reviews, good price and they provided the exact service I required with flexibility
Vendor Response
Hello, Thank you for choosing Acefone and sharing your valuable feedback with us. We're pleased to know that you found our support team helpful. We spend a great deal of time improving their skills to cater your needs better and faster. We look forward to hearing from you in the future. Also, feel free to connect with us anytime at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone
Replied November 2022
Maris
Information Technology and Services, 501-1,000 employees
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2022
Acefone Trial so far
The cost was very reasonable and the support was very forthcoming
CONSPipedrive integration was unclear needs more work
Vendor Response
Hi Maris, Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible. We understand the essential nature of communication and aim to offer our services at affordable rates with dedicated support. We welcome your feedback on the integration process and would like to assure you that our team is constantly working to enhance our platform and ease the operations for our clients. If you have any difficulties related to integration, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone
Replied June 2022
Ranjit
Financial Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Wonderful service provided by Acefone and their team specially [SENSITIVE CONTENT HIDDEN]
The features of the software which attracted me the most. I liked the overall functionality of the software.
CONSI liked everything about the software, it has quite a lot functionality which can help any organisation.
Reason for choosing Acefone
I liked the functionality of the software which made me choose this software for my company.
Vendor Response
Thank you for choosing Acefone and sharing your valuable feedback with us. With over 80 features on offer, our products have something for everyone. We are glad you found that advantageous to your business. If there's anything else you'd like to share, reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone
Replied April 2021
Isokonda
Pharmaceuticals, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2022
On boarding support
The fact that the call can go to my mobile phone when I'm out of the office
CONSI'm a new user need time to explore the system
Vendor Response
Hi Isokonda, Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible. Acefone's services are aimed at transforming businesses into the modern workspace. Our multi-device accessibility enables and promotes true remote working. We are glad this service was of assistance to you. If you face any difficulties or have any queries about our solutions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone
Replied June 2022
Tushar
Consumer Goods, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Must use app for remote users
All the features are great and the ease of using and understanding each feature.
CONSIntegration to Oracle is not there, as I'm using the Oracle. But still they have inhouse CRM which is good too.
Vendor Response
Hello Mr Mark, Thank you for your review. At Acefone, we're all about you. We spend a lot of time enhancing our customer services so that you can enjoy them effortlessly. We are happy to serve your needs through our solutions and also glad that you liked our feature-rich application. If you feel the need to get in touch with us for anything, reach us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone
Replied November 2022
Sania
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Feedback
very good as the staff are friendly and very helpful
PROShow sophisticated it is and easy to use/understand
CONSthere is nothing that i did not like about he software.
Reason for choosing Acefone
Acefone provided the service i really needed for my business.
Reasons for switching to Acefone
Shell energy does not provide a VOIP service
Vendor Response
Hello Sania, Thank you for your valuable feedback. Our team focuses on providing the best customer service in the business to help customers like you. If you have any further questions, you can always reach out to us at contact@acefone.com or give us a call on 0800-084-3663. ~Team Acefone
Replied November 2022
John
Oil & Energy, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
JBruton-Acefone Review
Ver
PROSThe additional features that are not standard with a landline.
CONSwindows download constantly asks for upgrades to be downloaded.
Vendor Response
Hi John, Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible. We welcome your feedback. We would like to assure you that we have taken it into consideration and are working to improve our services. If you have any questions or problems, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone
Replied June 2022
Glenn
Marketing and Advertising, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2022
Really professional Service
Early days but the software looks great but the service I have received from the team has been tremendous. Thank you [SENSITIVE CONTENT] for your help!
CONSStill early days, so we'll see, hopefully it remains silmple.
Vendor Response
Thank you Mr Matthew for your positive feedback. It is our top class customer service that allows us to help serve you better. We are glad that you found our services user-friendly and easy to set up. If you have any queries, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone
Replied November 2022
Azfer
Information Technology and Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Acefone Value for Money
Seriously fast process, made very easy by the Sales Team and followed up immediately by technical support. A very proactive team all round.
CONSCurrently we have not used the software extensively yet for us to make a rating.
Vendor Response
Hello, Thank you for taking time to share your positive feedback. Acefone's services are aimed at transforming businesses into modern workspaces. We are glad that we can be of assistance to you in achieving that. Feel free to reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone
Replied November 2022
Alkis
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Great product, great price
Perhaps one of the best VOIP products in the market.
PROSVery easy to use, very good price and great customer service.
CONSThe only con is the need of an application in order to make a voip call.
Vendor Response
Thank you for choosing Acefone and sharing your valuable feedback with us. We do provide a Softphone to make VoIP calls. Our application is available on iOS, Android and desktop. It is also available as a Chrome extension that you can get from the Chrome Web Store. If there's anything else you'd like to share, reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone
Replied April 2021
Roberto
Education Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Good Onboarding
Help with features needed to set up business
CONSNothing for now, it's all working fine. I will upload my own messages, and we will see how this goes.
Vendor Response
Hi Roberto, Thank you for sharing your valuable feedback. At Acefone, we take great pride in delivering the best onboarding experience for our customers. We assure you that our products and services are as smooth as our onboarding process. Should you face any issues in the future, do drop us an email at contact@acefone.com or call us at 0800-084-3663 - Team Acefone
Replied September 2022
Daniel
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2022
First Day
The system seems very easy to use and the solution covers my needs.
CONSIt's difficult to say at this time as I haven't used this extensively yet.
Vendor Response
Hi Daniel, Welcome to the Acefone family! Thank you for choosing us and for your kind words. We look forward to serving you in case of any queries and hope that you have a pleasant journey with us. If you ever need any assistance, our support team is always available at 0800-084-3663. Otherwise, you can always drop us an email at contact@acefone.com. ~Team Acefone
Replied February 2022
Bruno
International Trade and Development, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2022
Acefone setup and review
Ease of use and immediate technical support
CONSFirst day of use, will need a week or so in order to assess properly
Vendor Response
Thank you for choosing Acefone and sharing your valuable feedback with us, Mr Bruno. We really appreciate it! Our team has been constantly working towards better customer services and technical support. We are happy to hear that your pleasant experience and we intend to keep it this way. Feel free to connect with us anytime for any further assistance at contact@acefone.com or 0800-084-3663. ~Team Acefone
Replied November 2022