All Acefone Reviews

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Anonymous

1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Great service

Great service! any time I sent them an email with questions or contacted them via chat, they would call me back right away and answered my questions, and helped me when I needed to. I actually admire their customer service. Also, the integration with HubSpot was quick and easy, so overall I'm happy :)

PROS

Good Integration with HubSpot. It was pretty convenient.

CONS

The extension for free Hubspot users was buggy sometimes. But it was for a short time while I tried the free version of Hubspot. When I got the normal paid version of HubSpot, Acefone worked very well.

Reason for choosing Acefone

Cheaper, flexible payments (monthly subscription option), more authentic, and I like the team, nice people

Reasons for switching to Acefone

It was complicated to integrate with HubSpot

Vendor Response

Thank you for choosing Acefone. We are delighted to receive your positive feedback. At Acefone, we always work for the customers. Providing you with the best experience is always a priority. Thus, our support team works round the clock to assist all customer queries. We are glad you had a positive experience with our support team. We take all our issues seriously. Your problems with the Hubstaff integration are noted and the concerned department has been notified. We will aim to quickly resolve the issue. If there is anything else you would like to know about or have any questions about, our team is always available at 0800-084-3663. You can also drop us an email at contact@acefone.com ~Team Acefone

Replied July 2021

Gordon

Airlines/Aviation, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2021

Acefone Review

My overall experience has beed extremely positive. I will also add that most of my contact has been with [SENSITIVE CONTENT HIDDEN] who was most helpful.

PROS

The software was easy to use and intergrate with our existing systems. It really as easy as plugging it into the existing hub. The phone required configuration but that was done in minutes by a Technician from a remote location. The whole set up from start to finish was hassell free. everything worked as it should an I have never had reason to ask for any assistance over the last 12 months. You have complete control and can make any changes from the Dashboard.

CONS

Nothing really. There is nothing I can say that I would call Cons: It all lived up to my expectations. Perhaps my expectations are too low.

Reasons for switching to Acefone

Moved location.

Vendor Response

Hi Gordon, thank you for choosing Acefone and sharing your valuable feedback with us. We are glad to know that you liked our services. At Acefone, we believe in going the extra mile to meet our customer expectations. We look forward to hearing from you in the future. Feel free to connect with us anytime at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

Replied May 2021

Scott

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed December 2021

Verry buggy

Very poor system. It seems to have been rolled out with very little testing. We have constant problems with the service - we repeatedly cannot recieve incoming calls. The system constantly crashes. Biggest mistake we ever made as a business was going with this company. SUPPORT IS TERRIBLE TOO. They constantly fob you off and tell you it's fixed when it isnt. Avoid.

PROS

If it work as it should all the time then it would be a good system.

CONS

It rarely works as its supposed to. We have constant problems with and spend more time n the phone to support than we do speaking with our customers.

Reason for choosing Acefone

The price point was good and it looked a relativley easy system to setup and run.

Vendor Response

Hi Scott, we are extremely sorry for the inconvenience caused. We always strive to deliver seamless support and high quality service, and regret to hear that we could not meet that standard here. We have noted your concerns and will be sharing them with our product and testing team. We're currently working on fixing the bugs in the iOS application and our future updates will eliminate these issues. Your satisfaction is of utmost importance to us; we assure you that will resolve these issues at the earliest. Thank you so much for sharing your review; it helps us get better. For further queries or concerns, you can get in touch with our team at contact@acefone.com or call us at 0800-084-3663 any time. ~Team Acefone

Replied February 2022

israr

Transportation/Trucking/Railroad, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

cheap calling and quality services

i have been using them more than two years had no complain

PROS

perfect voip services both countris uk and usa

CONS

so far no cons found in their system recommend their services

Reason for choosing Acefone

bonline

Vendor Response

Thank you for your valuable feedback Mr Kaushik. We're glad that you found our services efficient and easy to use. Acefone's solutions are designed for them to be easy to use and understand for our customers. We hope that you have a great experience with them. Please do connect with us in case you have any questions or concerns. You can write to us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

Replied November 2022

Stefan

Airlines/Aviation, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Setting up support

Excellent. As a novice VOIP user, I was struggling to understand the tech jargon used. I wanted to use this VOIP service for my domestic setup when I transferred my copper land-line to Full fibre. I was also concerned that I would lose my land-line number during this transfer. I bought a Gigaset N300ip unit to interface between the DECT phones in my house and the AceFone VOIP service. I needed more information from AceFone to enter into this base unit. The AceFone operative spent 90 minutes setting this up. He didn't give up and I never felt under pressure that this problem couldn't be solved. He remotely controlled my computer via ZOHO and through that controlled the settings in the base unit interface. Even after successfully setting up the connection and equipment it wouldn't have been easy. I'm very grateful for a determined support agent. Thanks

PROS

Simple interface .......................

CONS

Supporting documentation jargon ........

Reason for choosing Acefone

Competitive price and supporting reviews

Vendor Response

Hello Mr Stefan Thank you for choosing Acefone and sharing your valuable feedback with us. Our support team works day-in & day-out to make your process easier and meet your needs. They will be delighted to read your kind words and be motivated to help more folks like you. If you wish to share anything more, you can always reach us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

Replied November 2022

Rana

Hospitality, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Best Costumer Service

[SENSITIVE CONTENT] is a great person because he is the one who convince me to give him chance to explain and result to that I changed my mind from different company to Acefone.

PROS

They gave me special offer which i accepted and as I just start using now and hoping it will be good for my business. They have lot of options to use. Costumer service is top notch with quick response and very helpful all the time.

CONS

If you need to add more users I think that's bit expensive option compare to other providers but I recommend reach out to their sales team because they are very helpful and give you offer to take you on board.

Reason for choosing Acefone

Better package and mainly better costumer service.

Vendor Response

Hello Rana, Thank you for your valuable feedback. We're glad that you find our services efficient and comfortably priced. At Acefone, we always strive to provide our customers with the best experience possible. We are happy to put our customers first; thus, we always try to offer reasonable pricing and an easy set-up process. We hope that you have a great experience using Acefone's solutions. Please do connect with us in case you have any questions or concerns. You can write to us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

Replied February 2022

Hanna

Construction, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

review

10/10. great accessibility, easy to use, and they are very thorough in the set-up process. they set up one-on-one calls to help you understand the platform, and will answer every question you have. they know their stuff!

PROS

ability to lessen amount of calls ingoing from one number. ace phone helps us redirect calls to multiple users in the company to prevent an influx of calls on one employee.

CONS

the variety of voices for voicemails and introduction messages.

Reason for choosing Acefone

much easier to use, their sales attendants and customer service employees are very accessible to ask questions. therefore i understood the information much better than opposing companies.

Marilu

Leisure, Travel & Tourism, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed August 2023

Fantastic Onboarding Support

PROS

I like all the services I need for my business

CONS

I like everything about the service , I havent use the service that much but so far I know is going to be great for my business

Anthony

Computer Software, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Fantastic service

PROS

Customer service fantastic always solves issues promptly.

CONS

Setup can be difficult at times UI could do with being more friendly

User Profile

Cody

Verified reviewer

Financial Services, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed August 2023

Terrible company to do business with

One of the worst commercial software experience's I've ever had.

PROS

The calls, when connected, connected perfectly with high quality sound

CONS

The company is based in India, and the support is provided by people in India. They make promises they cannot deliver on, and it's always someone else's fault within the company. They are an absolute nightmare to cancel during the 'free trial', and it looks like I may need to file a chargeback with my credit card company

Khawar

Accounting, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2022

Acefone Review

PROS

Support was nice and application works smooth

CONS

I have just started using it so cannot comment

Vendor Response

Hi Khawar, Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible. We welcome your positive feedback on our customer support and solution. We are constantly refining our services to provide seamless communication to our customers. If you have any questions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

Replied June 2022

Minu

Information Technology and Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Wonderful service provided by Acefone and their team specially [SENSITIVE CONTENT HIDDEN] and his colleagues

It was wonderful.

PROS

I liked the overall functionality of the software and this is what I needed for my business. The team support for Acefone just added start to the service.

CONS

The functionality of the software is much more than I needed and that is why I could not find the negative point.

Reason for choosing Acefone

The overall functionality and the set up team.

Reasons for switching to Acefone

Better price and better product

Vendor Response

Thank you for choosing Acefone and sharing your valuable feedback with us. Your business goals are Acefone's business goals. Hence, we constantly encourage our product team to come up with new features and improve the service's functionality. We are glad that our features are able to help you enrich your communication processes. If there's anything else you'd like to share, reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone

Replied April 2021

Kenneth

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Follow up call with [SENSITIVE CONTENT]

So far, so good.

PROS

The ease of setup and working with Acefone customer reps

CONS

Haven't found any yet problems or anything negative. I just signed up for the service yesterday and today am forwarding the setup details to the person who will use the service daily.

Reason for choosing Acefone

Good customer reviews, good price and they provided the exact service I required with flexibility

Vendor Response

Hello, Thank you for choosing Acefone and sharing your valuable feedback with us. We're pleased to know that you found our support team helpful. We spend a great deal of time improving their skills to cater your needs better and faster. We look forward to hearing from you in the future. Also, feel free to connect with us anytime at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

Replied November 2022

Maris

Information Technology and Services, 501-1,000 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2022

Acefone Trial so far

PROS

The cost was very reasonable and the support was very forthcoming

CONS

Pipedrive integration was unclear needs more work

Vendor Response

Hi Maris, Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible. We understand the essential nature of communication and aim to offer our services at affordable rates with dedicated support. We welcome your feedback on the integration process and would like to assure you that our team is constantly working to enhance our platform and ease the operations for our clients. If you have any difficulties related to integration, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

Replied June 2022

Ranjit

Financial Services, 1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Wonderful service provided by Acefone and their team specially [SENSITIVE CONTENT HIDDEN]

PROS

The features of the software which attracted me the most. I liked the overall functionality of the software.

CONS

I liked everything about the software, it has quite a lot functionality which can help any organisation.

Reason for choosing Acefone

I liked the functionality of the software which made me choose this software for my company.

Vendor Response

Thank you for choosing Acefone and sharing your valuable feedback with us. With over 80 features on offer, our products have something for everyone. We are glad you found that advantageous to your business. If there's anything else you'd like to share, reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone

Replied April 2021

Isokonda

Pharmaceuticals, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed March 2022

On boarding support

PROS

The fact that the call can go to my mobile phone when I'm out of the office

CONS

I'm a new user need time to explore the system

Vendor Response

Hi Isokonda, Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible. Acefone's services are aimed at transforming businesses into the modern workspace. Our multi-device accessibility enables and promotes true remote working. We are glad this service was of assistance to you. If you face any difficulties or have any queries about our solutions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

Replied June 2022

Tushar

Consumer Goods, 10,000+ employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Must use app for remote users

PROS

All the features are great and the ease of using and understanding each feature.

CONS

Integration to Oracle is not there, as I'm using the Oracle. But still they have inhouse CRM which is good too.

Vendor Response

Hello Mr Mark, Thank you for your review. At Acefone, we're all about you. We spend a lot of time enhancing our customer services so that you can enjoy them effortlessly. We are happy to serve your needs through our solutions and also glad that you liked our feature-rich application. If you feel the need to get in touch with us for anything, reach us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

Replied November 2022

Sania

Hospital & Health Care, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Feedback

very good as the staff are friendly and very helpful

PROS

how sophisticated it is and easy to use/understand

CONS

there is nothing that i did not like about he software.

Reason for choosing Acefone

Acefone provided the service i really needed for my business.

Reasons for switching to Acefone

Shell energy does not provide a VOIP service

Vendor Response

Hello Sania, Thank you for your valuable feedback. Our team focuses on providing the best customer service in the business to help customers like you. If you have any further questions, you can always reach out to us at contact@acefone.com or give us a call on 0800-084-3663. ~Team Acefone

Replied November 2022

John

Oil & Energy, 10,000+ employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2022

JBruton-Acefone Review

Ver

PROS

The additional features that are not standard with a landline.

CONS

windows download constantly asks for upgrades to be downloaded.

Vendor Response

Hi John, Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible. We welcome your feedback. We would like to assure you that we have taken it into consideration and are working to improve our services. If you have any questions or problems, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

Replied June 2022

Glenn

Marketing and Advertising, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed July 2022

Really professional Service

PROS

Early days but the software looks great but the service I have received from the team has been tremendous. Thank you [SENSITIVE CONTENT] for your help!

CONS

Still early days, so we'll see, hopefully it remains silmple.

Vendor Response

Thank you Mr Matthew for your positive feedback. It is our top class customer service that allows us to help serve you better. We are glad that you found our services user-friendly and easy to set up. If you have any queries, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

Replied November 2022

Azfer

Information Technology and Services, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Acefone Value for Money

PROS

Seriously fast process, made very easy by the Sales Team and followed up immediately by technical support. A very proactive team all round.

CONS

Currently we have not used the software extensively yet for us to make a rating.

Vendor Response

Hello, Thank you for taking time to share your positive feedback. Acefone's services are aimed at transforming businesses into modern workspaces. We are glad that we can be of assistance to you in achieving that. Feel free to reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

Replied November 2022

Alkis

Construction, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

Great product, great price

Perhaps one of the best VOIP products in the market.

PROS

Very easy to use, very good price and great customer service.

CONS

The only con is the need of an application in order to make a voip call.

Vendor Response

Thank you for choosing Acefone and sharing your valuable feedback with us. We do provide a Softphone to make VoIP calls. Our application is available on iOS, Android and desktop. It is also available as a Chrome extension that you can get from the Chrome Web Store. If there's anything else you'd like to share, reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone

Replied April 2021

Roberto

Education Management, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2022

Good Onboarding

PROS

Help with features needed to set up business

CONS

Nothing for now, it's all working fine. I will upload my own messages, and we will see how this goes.

Vendor Response

Hi Roberto, Thank you for sharing your valuable feedback. At Acefone, we take great pride in delivering the best onboarding experience for our customers. We assure you that our products and services are as smooth as our onboarding process. Should you face any issues in the future, do drop us an email at contact@acefone.com or call us at 0800-084-3663 - Team Acefone

Replied September 2022

Daniel

Leisure, Travel & Tourism, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed January 2022

First Day

PROS

The system seems very easy to use and the solution covers my needs.

CONS

It's difficult to say at this time as I haven't used this extensively yet.

Vendor Response

Hi Daniel, Welcome to the Acefone family! Thank you for choosing us and for your kind words. We look forward to serving you in case of any queries and hope that you have a pleasant journey with us. If you ever need any assistance, our support team is always available at 0800-084-3663. Otherwise, you can always drop us an email at contact@acefone.com. ~Team Acefone

Replied February 2022

Bruno

International Trade and Development, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2022

Acefone setup and review

PROS

Ease of use and immediate technical support

CONS

First day of use, will need a week or so in order to assess properly

Vendor Response

Thank you for choosing Acefone and sharing your valuable feedback with us, Mr Bruno. We really appreciate it! Our team has been constantly working towards better customer services and technical support. We are happy to hear that your pleasant experience and we intend to keep it this way. Feel free to connect with us anytime for any further assistance at contact@acefone.com or 0800-084-3663. ~Team Acefone

Replied November 2022

Showing 1 - 25 of 129 Reviews