Overall my experience has been very good. We use OpsGenie all the time, and it's a critical part of our monitoring stack.

OpsGenie is very flexible, and relatively simple to setup. You can get up and running in just a few minutes, or you can spend days customizing the setup to match your teams/policies/services. Their customer support is really helpful and will help you get set up quickly. They are constantly releasing useful features (e.g. post-mortem analysis, video conference, etc).

The onboarding process and best practices are not obvious and require some tinkering to figure out (e.g. best way to structure teams, alerts/incident templates, etc.). A guided onboarding and a best practices document would be really helpful for first timers.

Satisfied given the amount of money we pay with them

What I like the most about OpsGenie is its notification system. It has built-in SMS notification system, no need to integrate with other platforms & no need to pay extra. It comes with unlimited SMS notification (depending on your plan of course). Also, OpsGenie can notify you via phone call for critical alerts.

One thing OpsGenie is missing is alerts correlation. Basically OpsGenie just receives alerts and notify relative teams according to your notification rule. It would be better if OpsGenie has alerts correlation platform to deduplicate noise alarms

OpsGenie is doing the job globally, especially on the core functionalities. Even though the website would need to be improved - and enriched via critical new features.

The core functionalities are working well, the notifications are going out. The integration with other tool is quite easy (Slack, other via API).The mobile app is also great and very intuitive.

The website is slow, and few UI glitches are very annoying if you are a Support manager and use OpsGenie on a daily basis. In my opinion the lack of real-time dashboard of the alerts is a big miss.

stay up to date with the infra issues

--easy to configure or customise notification as per your requirement --The GUI is very simple and self explanatory

when we change the mobile frequently then all the previously used mobile pile up in the configurations which causes issue later (I was not able to get the alerts since it was sending the alerts to the old mobile )...I had to delete the old mobiles from the web console to fix the issue

Our issue was reliably alerting our staff of equipment warnings and outages. OpsGenie gives us the ability to not only send notifications, but see who received them, who responded, and escalate based on a number of factors to make sure that someone, somewhere is getting the alerts.

The ability to customize how events are handled is amazing. For example, our Nagios instance sends alerts to OpsGenie, but depending on host name or group that it is in, we can have staff get a phone call in addition to app notification for critical things.

Honestly we haven't really hit anything that we didn't like. We ran into a hiccup with a bug in the Nagios integration but the OpsGenie support staff were very helpful and quick at fixing the bug.

1. I conveniently use OpsGenie while setting up various Notifications for an alarm on AWS CloudWatch. 2. I modify and test their threshold metrics in order to determine the proper functionality. 3. I like the notifications that OpsGenie provides when the alarm conditions are met and when AWS CloudWatch gives the alarm details directly to OpsGenie.

1. It provides me an excellent single metric evaluation over the period of my specification. 2. Its very helpful in performing automated actions based on the watched metric values present. 3. It also gives me excellent support by notifying the concerned person through email or text message or phone call or with push notification facilities.

1. Automatic integration with OpsGenie takes time when an alert is generated. 2. The payload parsing by OpsGenie needs more enhancements.

The only problem we are solving with OpsGenie is reliable delivery of all alerts to our support team. This problem may sound 'easy to do' but in reality is quite complex and OpsGenie delivers perfectly well on this.

1. It works. 2. It works well. 3. Very friendly interface at both desktop and mobile versions. 4. Outstanding flexibility in configuration. 5. API is well documented and easy to use.

Not really a problem but I could not find how to list all 'tags' ever used by me/my colleagues.

Easily be alerted from our apis errors

I love the mobile app, it's really easy to use and you can change the sound of the alert. It help us really good for alerts

It would be great if you can customize more the alert notifications, For instance, change the sound if the alert is repeated

* Very configurable * Many integrations * Logical structure * Highly available

Difficult to get started, however, the the complexity pays off when trying to customize it.

I really like the common way the service works. You never miss an alert, because you get notified by any possible way. The option to work with GitHub is really useful to me and my team.

There's actually no such thing. One thing that i didn't like is that i have to login each time that i use the app on IOS (using iPhone 5s)

We need an application that works hand-in-hand with our SIEM, Splunk, and OpsGenie does just that. As events filter into Splunk's incident management platform, our analysts are alerted through OpsGenie (via a webhook integration). Analysts can then acknowledge and manage alerts. We also use OpsGenie as a tool for documentation, although this may be a somewhat unconventional use case. Analysts can search back through past incidents, using them as a reference. This is a highly valuable tool to us and we look forward to future improvements.

We love the scheduling feature, which keeps all of our security analysts on track with their shifts. The mobile application is also very useful, as it allows analysts to manage their schedules and keep track of alerts while on the go. There are a plethora of applications that OpsGenie integrates with, such as Slack and AWS. The ability to integrate other applications with OpsGenie is important to us, as our services to our clients depend on it.

Sometimes new features are slow to be implemented, even if they are minor. For example, we have requested some minor features such as a dark mode and the ability to expand the text entry box, but these features have yet to be seen. Sometimes the search function can be difficult to use, as it requires a specific syntax that doesn't always function as expected.

Customer services and our account manager have been excellent. I put in a recommendation for a feature and it had been implemented within a month. I also received personal communication to let me know that my feature was being implemented! For me, that's amazing customer engagement!

I like the user-friendly interface and how easy it is to integrate with other applications. The search functionality in the Alerts section is super flexible and easy to use. I have found it very easy to manage and schedule my 8-person team to work 24/7 on complex shift patterns and have call forwarding setup to call desk, work mobile and then personal mobile phones. Ive been very impressed with the capabilities of the Incident Command Center for major incident orchestration. The mobile app is also easy to use and well thought out.

I haven't anything so far that I dislike.

Overall experience is amazing & I am loving this application. This is the best tool for alert monitoring & tracking.

I am using this application since last 2 years & I found that real time alert triggering & Search feature is superb. We can easily find any required data using this app if it is available in its database & if it is configured.

I haven't yet come across anything that I can point to as a negative aspect of this app. Nothing that I can think of that would make this app less desirable.

Initial setup was a bit scary as I brought this in to replace xMatters at our company. I was being looked at heavily and I wanted to hit the mark, so the little issues seemed bigger to me. Within a few weeks not only did we conquer some of those setup issues but tweaked this tool to not just replace but give me and my company a lot more power, control, ease of use, etc than we ever had before while handling escalations, notifications to stakeholders, etc.

Ease of use is the number one item. Some items during the initial setup can be rough or make it look like a total bust, however the engineers/developers here at OpsGenie will get through those and then it's been nothing but smooth sailing since. Started with wanting just a few feature improvements but ended up getting the full build we wanted in a perfect world.

Initial setup was not very smooth, due to issues on both parties systems. I also do not really like the limits of how much you can do from your phone as an admin/manager, however they have a new phone application coming out very soon I've heard that remedies most of the limitations (until I see this myself, it's a con but soon to be another pro).

Previously we were using an alarming system that had SMS functionality built in via email to vtext. This provided the basic notification level. Leveraging OpsGenie to assign teams and groups and on call schedules and escalation paths took this to another level.

The ability to scale out teams and provide correct alarming after hours to the on call tech.

If anything I wish to have a one on one support personal following up with troubles. I am the one pushing for a fix to a current trouble if someone was assigned to my problem and they provided feedback that would help.

Oncall setup & management become easier

Good, easy to use, easy to learn. Excellent menu options. Time zone can be selected for roster. As users & teams are different, an user can be setup in multiple teams

Unable to roster when multiple teams work in multiple time zone teams and similarly unable to setup manager and escalations

If this is for OpsGenie then 10. I don't know what Capterra is.

The oncall schedule is perfect and easily allows you to add overrides for certain days/hours if you need someone to cover.

The message size limit can be a little annoying. Several of our alerts are a little long and get cutoff.

It has proven to be useful many times. We also utilize the incoming call option, so people can call for live support and it will rotate through the agents to find someone who is available.

It is a great tool because it allows you to escalate notifications so that if someone does not respond it will go to someone else. This allows for better support in an on call type of situation.

I have not encountered any issues with the software. There is a slight learning curve to understand how everything works and how to configure it, but it was fairly straightforward. Their support is also very helpful if you run into any issues.

Vast list of different integrations available to connect with current tools being used in your environment. Allows for extra logic to be placed after the alerts are created which provides flexibility in many areas.

The ease of getting your users configured and ready to receive alerts is a little tricky to wrap your head around at first. After that, its smooth sailing.

Real time Monitoring, increased reliability

OG has a very large list of applications it can integrate with. It also has a really simple Python integration which makes it really simple to creat customized allerts.

It helps us to manage our Oncall rotations and managing alerts in much easier way.

i like the Opsgenie smartphone app. I personally use it on my iPhone. I like the options it has for all the alerts.

May be the notifications settings.Nowadays i can't use the 'ack all' and 'close all' option. Any reason why its disabled for me. Earlier it used to work for me.

Sync-Up feature with other tools like Slack/Hipchat. I am a daily user and the navigation and search options are pretty attractive.

The notes section can be made better, there is a notes button and then we see the notes. I think this can be improvised. Earlier, having used service-now, I am used to seeing notes in a better format.

Great price compared to similar software, feature set is pretty decent, interfaces are nice and detailed activity log is super nice.

There are some missing integrations. When it comes to other software, OpsGenie seems to be not as popular as some competitors and thus they don't have integration towards OpsGenie.

It's so easy to use, totally reliable and customer service is just great and proactive

actually there is nothing I don't like at all