The interface makes it easy to set up. Live transfer is extremely useful.

As a nonprofit that does client service, we use this to follow up with clients on a weekly basis. It has saved us so any man hours and the clients like have the gently reminders.

It results in unwanted marketing emails to people who aren't potential customers.

Lots of great data points, post campaigns, and great reports. Online login and setup is great when working remotely.

Our lead managers who use this tool complained that it was difficult to track conversations. They felt that the inbox wasn't as user-friendly.

One major complaint is when trying to export the data.

The voices for type-to-speech are pleasant, easy to understand.

The only disadvantage is the unwanted mails and texts which seems to be unwanted users. Other is the slow customer service that annoys alot.

Of course this does a great job at making robo call campaigns; easy, quick and very effective.

We used it for about a year then found a product that better suited our company. It was helpful during the transition from Manual calling to automatic calling.

Easy to use and feature rich, we've grown to absolutely love it.

Our out-bound callers were on-boarded and using the program in minutes. The reporting and call recording was very helpful in getting input form our prospects and for caller training.

Overall it is amazing if dont consider its customer service.

Customer Service, however, has been great in trying to help us on the occasions when we needed info but could not get it from the system.

Therefore we can enter notes directly in the system. It is easy to use and the customer service is great.

Apparently CallFire has deprioritized this tool, so they no longer officially support it. We've had accounts for years so we are grandfathered in, but this is problematic to me for our future use.

It allowed for calls to be sorted and weeded through giving you good leads also it record's your phone call. Which is good for training and helps me with customer satisfaction.

The feature that makes it different from others is the usability as it is quite easy to use and install. The call tracking and recording is much better.

This software was very easy to use. Did not have many features.

I set up CallFire and got fantastic results from the first time I used it. I love the option of transferring to a live person, too.

CallFire has allowed us to get employees with little experience with call center programs up and running in a short period of time. Customer service was also very responsive.

Best tool for mass communication that is cost-effective and easy to use. You can reach your customer base at the touch of a button and get whatever info needed to scale or improve your business.

It has been a great help for my business to generate more revenue with better quality and low maintenance problems.

The more options available sometimes it could confuse the user on which to select or follow.

It's easy to setup holidays and employees schedules to make it easy to set a schedule for your customers. It has a clean graphic interface and it's not confusing for basic users.

It is great to be able to record calls and store voicemails in our ticketing system in out of office hours.

There isn't a customer support phone number. No chat system for support either.

Setup is easy and works with little effort. Support is absolutely fantastic.

With usage, we found out that the software in par with all the solutions provided with the market and performs excellent.

At present we find the platform easy to use and intuitive but would hope for a stronger integration with Freshdesk going forward.

From the time I've started using this tool, all channels like chat, voice and email are easily to track and manage since all the data and numbers are already available.

It works pretty fine, the setup is easy and seamless.

A few of our callers on the last call had some trouble joining the call, but it seems like it was more of a user error than a system error.

It's really easy to get going for very low cost. We started off by installing the app on a cheap smartphone and were quickly able to receive calls on it (without cell service, just over WiFi!).

I am a HUGE fan of the Freshworks suite including this little nugget, Freshcaller.

It has a very nice look to it, modern and does a good job of making it easy to integrate across other platforms.

I've developed a great relationship with the entire Freshworks team, however I feel extra close with Freshcaller. We started using them back in March 2019, and they have come such a long way.

I consider myself a novice at this point even though I have been using the platform for months now. I am still learning everyday how to better my experience.

I am very undecided whether to buy it also because I would need many licenses and the costs go up.

The best part about Freshcaller is ease of use. It took less than 5 minutes to purchase a phone number and make my first call.

Get entire call history with cost and recordings. Cost effective compared to larger companies.

We moved over from another product that was stuck in the middle ages and we are so happy we did. It's so easy to setup and get functioning.

Sometimes the interface starts to act weird but it is not something that happens alot so not too much of an issue.

Basically, I am working as a customer support for calling center, and I found that this app is useful and convenient for me to use and have the inbound and outbound calls with customers.

It's great to have Freshcaller so integrated with the rest of Freshworks, particularly Freshdesk. Using the whole suite is a cohesive experience.

Freshcaller has been a fantastic tool to respond, monitor, and track our customers issues and requests.

Easy to use and the dashboard gives overall status of all the calls and queries. Using local phone numbers for the calling is one of the superb features.

When you do have a technical issue or complete service outage it takes DAYS to get a response or any real action toward fixing your problem.

We like the freshdesk integration to capture all of our customers issues and it records the conversations so we can monitoring ours service technicians to ensure they are giving the proper responses.

I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.

We haven't been able to call out to our customer base for nearly 24 hours now and still no response.

Every ticket and request is redirected to your account manager. If this guy can not handle probably the 1.000 tickets a day this poor guy gets - you are simple stuck.

My freshcaller to freshsales connection has been broken for FOUR MONTHS with no ETA of when it will be fixed.

US Dollar

CallFire is a cloud-based platform that provides call centers with automated outbound campaign options and helps to track their business progress and functions. The main functions of the app include text messaging, voice broadcasting, cloud call center, IVR, call tracking and a developer API. It provides calling agents with customer history and keeps notes in one interface by integrating Excel and CRM spreadsheets in the cloud. It supports unlimited call transferring and provides real-time reporting options.


CallFire also let users record calls, add customized scripts and play pre-recorded voicemail messages for customers. Through its voice broadcast and text messaging feature this application gives agents the flexibility to update information, send important alerts, notify customers, promote services and track the progress of employees.


CallFire also provides IVR system service which helps to set up surveys and appointment reminders, make payments and create polls for outbound and inbound purposes. Other IVR features include phone surveys, call routing, call recording, auto-attendant, results tracking and analytics.



LongDescription

Call Transfer

IVR/Voice Recognition

Voice Mail

Auto-Dialer

Lead Distribution

Multi-Campaign

Call Recording

Call Logging

Call Center Management

Call Disposition

Progressive Dialer

VoIP

Call List Management

Call Routing

Text to Speech

Contact Management

VoIP Connection

Help Desk Management

Outbound Call Center

Survey/Poll Management

Call Scheduling

Inbound Call Center

Call Scripting

Phone Key Input

Hotkeys

Multiple Scripts

Predictive Dialer

Caller ID

Computer Telephony Integration

Knowledge Base Management

Telemarketing Management

Conversion Tracking

Keyword Tracking

Dashboard

Manual Dialer

Multiple Parties

Power Dialer

Open Database Design

Reporting/Analytics

Voice Customization

Preview Dialer

Customer History

Call Monitoring

Call Tracking Metrics

Campaign Management

Data Management

LITE
$99 /month
2500 minutes/texts

STARTUP
$199 /month
5500 minutes/texts

PRO
$599 /month
20000 minutes/texts

Pay as You Go: 
5 cent per minute/ text

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

CallFire

Webinars

Documentation

Videos


Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations. Powerful features such as multi-level IVRs, business hours, and holiday settings help your agents manage call volumes without compromising your customer experience. You can reduce your resolution times with advanced and automated routing capabilities and swiftly direct your customers to the right experts. 

With Freshdesk Contact Center you have a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether you want to look into your day-to-day operations or need insights to make scaling-up decisions, we have extensive reporting and analytics to ensure you are always in the know. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable your sales and support teams to work productively.


Softphone

Caller Profiles

Two-Way Audio & Video

Access Controls/Permissions

Activity Tracking

Automatic Call Distribution

Blended Call Center

Collaboration Tools

On-Demand Recording

Call Queues

Audio/Video Conferencing

Mobile Access

Real Time Data

Voicemail Transcription

Virtual Call Center

Call Reporting

Queue Management

Unified Communications

Call Conferencing

Call Screening

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Time Zone Tracking

Alerts/Escalation

Conferencing

Scheduled Recording

Remote Access/Control

Employee Activity Monitoring

Video Conferencing

Call Tracking

Remote Support

Third-Party Integrations

SIP Trunking

FREE
- Buy Local Numbers
- Buy Toll-free Numbers
- Inbound Caller ID
- Desktop Notifications
- Call Notes
- Custom Greetings
- Call Metrics



Growth - $15 per user/month, billed annually

-Up to 2000 incoming minutes/month FREE
-Number Porting
-Basic Call Queues
-Wait Queues
-Voicemail
-Warm Transfer
-Call Recording
-Pre-built Reports

Growth - $39 per user/month, billed annually

- Up to 3000 incoming minutes/month FREE
- Holiday Routing
- Advanced Call Metrics
- Call Barging
- Call Center Agent Statuses
- Call Recording Opt-out
- Agent Availability Report
- Queue Callback (Virtual Hold)

Enterprise -  $69 per user/month, billed annually

- Up to 5000 incoming minutes/month FREE
- Omnichannel Routing
- Speech Enabled IVR 
- Voicebot
- Abandoned Call Metrics
- Service Level Monitoring



CallFire vs Freshcaller

User Ratings & Reviews

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Product Demo & Screenshots

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