All Squaretalk Reviews
1-25 of 78 Reviews
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Constantinos
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Our Experience so far.
As an IT i have been using this solution and providing support for it , for the past year.I can only say that this VoIP solution is not only fast in their services but also give the best support in all kinds of requests as i mentioned earlier.From our side we are really happy to use this solution and can only say that we look forward to many years of working with Squaretalk.
PROSFast serviceEasy IntegrationsExceptional and Fast Support onlineCovers all Destinations
CONSTo be frank there isn't something i can add in this field i am really happy so far with this solution.
Vendor Response
We couldn't be more delighted to read your kind words about Squaretalk, Constantinos! Your comments underline precisely what we aim to achieve - providing a fast, efficient VoIP service with seamless integrations and top-notch online support. We're thrilled that we've been able to meet, and hopefully exceed, your expectations. Thank you once again for your review! We too look forward to many more years of successful collaboration with you. Please don't hesitate to reach out if you have any further comments, questions, or suggestions. We're here for you!
Replied May 2023
John
Financial Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Easy to assimilate and work - reports need more time to be more effective
As administrator it was easy to interact and implant our company Assimilation went well just the reports (billing one as well) need the extra work
PROSEasy software for agents and managervery comfortable interface for managers to control the agents
CONSreports still need lots of work - monitoring reports Outside listeners appear on managers monitorsno drop-down prefixes on WEBRTC
Vendor Response
Thank you for taking the time to give us a comprehensive review, John. As a VoIP Trusted Adviser, your insights carry a lot of weight, and we're genuinely grateful for them. It's music to our ears that you find our software easy for both agents and managers. Our aim has always been to make life a little simpler for everyone in the call center ecosystem, so cheers for letting us know we're doing something right. We understand that the reporting and monitoring aspects require some fine-tuning. We're on it, and we appreciate your patience as we iron out those wrinkles. Also, the issue with outside listeners appearing on manager monitors and the lack of drop-down prefixes on WebRTC hasn't gone unnoticed. Consider these on our to-do list. Your candid feedback is exactly what we need to improve, and it's also what makes us strive to be better each day. If you've got any more thoughts (or concerns), don't hesitate to reach out. We're all ears and open inboxes.
Replied September 2023
Bartłomiej
Information Technology and Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2022
Squaretalk summary
- Support from Costumer service, - Happy to share their experience,- Helping to set up settings on campaigns
CONSNo client tracking. If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no. of Agents
Vendor Response
Thanks for sharing your feedback. We are always eager to improve our service and will consider these points. Please don't hesitate to reach out to us if you need any assistance or want to share any suggestions or feedback.
Replied December 2022
David
Gambling & Casinos, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Squaretalk review
I am very happy so far with the level of service and the product serve our needs
PROS24 hour support, reasonable rate, easy deployment
CONSchanging did's is quite expensive for my liking, checking spam numbers cost a fee as well
Reasons for switching to Squaretalk
service wasn't great, the pricing and product were good, but the level of service is not as good as it is in squaretalk
Vendor Response
Thank you for sharing your Squaretalk experience, David! It's great to hear we've met your expectations in such a dynamic industry. We understand your concerns about the costs for changing DIDs and checking spam numbers. Rest assured, we're committed to ensuring our services remain cost-effective and continually review our pricing to reflect the value we aim to provide. Your feedback is invaluable in this process. We're thrilled Squaretalk has provided a level of service that stands out from your previous provider. Thank you for choosing us, and we look forward to continuing to support your business.
Replied January 2024
Leia
Verified reviewer
Construction, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed August 2022
Outstanding level of customer support
Powerful platform for call management with an admin-friendly (and agent-friendly!) interface and amazing export possibilities for Excel lovers like me.
PROS- Easy to deploy and manage - Customizable admin dashboard - Easily integrated with Zoho - Real-time reporting and analytics - Excellent support team
CONSSome advanced features and functionalities seem complex and take longer to learn
Vendor Response
Thank you for your feedback, Leia! We are happy to hear that you enjoy the platform and all its features. We are constantly adding new functionalities and working to improve the user experience and make it more intuitive, so it's worth reaching out to us if you want to know more about a specific feature or have any feedback for us. As for the features, our website has a growing library of informative articles and tutorials, with topics ranging from call transfers to call queuing. We hope this helps!
Replied September 2022
Artemis
Investment Banking, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Excellent Customer Support Service -
Highly satisfied with the system, its features and customer support.
PROSThe team of Customer Support are very friendly and helpful. They are always available to fix any issue or answer any of our questions. The communication with them is very easy and we really appreciate their help throughout all the process. Especially, [sensitive content hidden] handled everything from the start, guided us and made sure that the set up and integration will be made quickly and without any problem on the way.The system was set up very quickly and it is very simple and practical to use for both users and administrators. Highly recommended for all business in order for their teams to be more efficient.
CONSHaven't experienced any problem so far. Any issue that might have arisen has been immediately fixed by customer support team.
Vendor Response
Thanks so much for sharing your experience, Artemis! We're beyond thrilled to hear that you're so satisfied with our customer support team and the ease of using our system. A smooth setup and integration process is what we aim for, so it's fantastic to know we delivered. Special kudos to our team for guiding you so effectively through the process. We'll make sure they get the high-fives they deserve! If you ever run into any issues or have suggestions on how we could improve your experience, please don't hesitate to reach out.
Replied September 2023
Ivanna
Financial Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Satisfied with using Squaretalk on a daily basis!
Thank you for providing a trustworthy, all time functioning service, as a company we are satisfied and especially thankful to [sensitive content hidden]
CONSthe absence of option calling back to us via mobile app or seeing the missed call
Vendor Response
First off, a huge thank you for your 10/10 rating and for letting us know you're satisfied using Squaretalk on a daily basis, Ivanna! We're honored to be part of your toolkit. We're delighted to hear that our service has been trustworthy and functional for your team. Your compliments warm our virtual circuits! Now, onto your feedback about the absence of an option for callback via mobile app or viewing missed calls. Our development team is already working on enhancing the app's features, and your comments will absolutely be part of that conversation. Feel free to reach out if you have more suggestions or queries. We're here to make your Squaretalk experience even better.
Replied September 2023
Kaif Ahmed
Verified reviewer
Computer Software, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
customer services our experience
overall experience with this software was good and help us a lot to increase our business revenue
PROSthe best thing which i was in search for me and my team its communication management with client and within the team its so easy and great tool
CONSnothing as much i dislike yet and also there is not hand raised by my team for this platform so its all good
Vendor Response
Thanks for the feedback, Kaif! We are delighted to hear that you found Squaretalk useful, and that it increased your revenue. We are constantly working hard to make Squaretalk an all-in-one solution that helps our users with business growth. We appreciate your time and hope you continue to enjoy our platform, and please let us know if you need any help.
Replied June 2022
Russell
Verified reviewer
Marketing and Advertising, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
These guys are seriously AWESOME!!!
After going through over 20 demos. I really liked how they got straight to the point and demo'ed their system very quickly. Most other companies took weeks just to respond. I don't know about you, but if I'm buying a software that help my clients get ahold of me super easily, then I'd expect that company to also do the same. Its very weird to reach out to predictive dialing companies and then they take so long to get back. SquareTalk got right on the phone with us and did several demos to show us every feature.
PROSI spent weeks doing demos on over 25 predictive dialers and SquareTalk was by far the best. They treat you very well and have a great support team. I really couldn't say anything better about these guys.
CONSThey really don't have any cons. I liked everything.
Reason for choosing Squaretalk
The people that work for the company.
Reasons for switching to Squaretalk
Squaretalk gets out sales reps on way more talk time then 3cx did.
Vendor Response
Thanks for the kind words! We are glad you had a pleasant experience and we will do our best to continue in the same spirit. Reach out anytime if you have any questions or need assistance.
Replied March 2022
Roee
Computer & Network Security, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Highly recommended software
The best software for companies that need voip solutions and call center solutions
CONSAll good as they provide very good solution for our demand and needs
Vendor Response
Dear Roee, Wow, a 10/10 rating! We're thrilled you find Squaretalk the best for VOIP and call center solutions. Thanks for the high praise! Your satisfaction fuels our drive for constant improvement. If you have any more thoughts, we're all ears.
Replied September 2023
Sandra
Computer Software, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
A good system integrated into your crm
The system is easy to use, it is simple and practical. From the pms with a single click I can call my clients without having to use dialing. It has many other functions, which I don't really use, but it will certainly work for other businesses. The support is really excellent, the communication is fast and effective.
CONSSo far I have no criticism of the system; except for two brief moments when the system failed to convert the call. Specific cases, without a doubt.
Vendor Response
Thanks for the feedback, Sandra! We are so glad to hear that you are enjoying our product. And we'll make sure to pass this review on to our support team. We are constantly updating the product with more features and offerings, so please feel free to reach out with any suggestions on how we can make your work easier!
Replied August 2022
Dimitris
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Squaretalk is what you need
I like the most that it's easy to use or set it up and support is always there for any request and any problem you have.
CONSi can't find something that i like least or dislike.
Vendor Response
Thank you so much for your positive review, Dimitris! We're thrilled that you find our solution easy to use and our support team helpful. Our team is committed to making the experience as seamless as possible for our users, and your feedback reassures us that we're on the right track. Please don't hesitate to reach out with any further queries or suggestions - we're here for you!
Replied May 2023
Roee
Marketing and Advertising, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2016
Very good product
This company have a great product with great customer support The software is friendly and good people are behind it Software never breakdown
PROSAlways work and very friendly
CONSGood software
Yaniv
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2016
The most essential tool in my business today
This software has streamlined my sales process in an insurmountable way. I now get to serious potential clients efficiently and quickly giving me a real edge in a very competitive market. I could not imagine my operation without it.
Vendor Response
Awesome!..
Replied August 2016
Bartosz
Marketing and Advertising, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2022
Good support
I really like the possibility of integration using workflow with other external applications
CONSit is not possible to export selected columns in call history
Vendor Response
Thank you for your positive feedback, Bartosz! We are happy to hear that Squaretalk has helped you in your business ventures. We are constantly working on adding new features and improving the existing ones, so we'll be sure to pass this feedback on to our development team to add this feature to the roadmap. We hope that we can provide a solution for your request in the near future, so stay tuned for updates or reach out to us in case you need any assistance.
Replied October 2022
Ekaterina
Gambling & Casinos, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Squaretalk review
no problems so far
PROSVery user friendly, understandable. Softphone and the admin platform are both very easy-to-use.
CONSNo cons. I haven't noticed anything so far.
Vendor Response
Thank you for taking the time to share your positive experience, Ekaterina! We are thrilled to hear that you are enjoying the user-friendly interface and seamless experience of Squaretalk. Please don't hesitate to reach out to us if you have any further questions or if there's anything else we can help you with. Thank you for choosing Squaretalk!
Replied March 2023
Nicholas
Insurance, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Customer Support
Great!
PROSSimple user face Great service Easy to maintain
CONSHourly stat reports Log in and off stamps
Vendor Response
Thanks for your feedback and support, Nicholas! We are so glad that you find Squaretalk to be easy to use and maintain! We are constantly working on improving the user interface and adding new features, so stay tuned for more updates in the future!
Replied June 2022
Jona
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2016
Google Drive & Innitel
We signed on as we are able to upload our lists straight from our google drive account. We used to store our lists on our PC which was unsafe. Quick and painless transition.
PROSGreat Service! 3 minutes to get a support agent on the phone. Great feature set
Vendor Response
We also have Dropbox as well!
Replied July 2016
Anonymous
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
everything was great! nothing to complain
The very quick response time, the quality of the service, and the Efficiency resulted in a productive collaboration.
Liron
Used free trial
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2016
A good tool to improve outbound productivity
The team is very friendly and professional, we had a few issues at the set up which were quickly escalated and resolved, all and all the service is stable and easy to set up, the cost is reasonable and the results are impressive.
PROSEasy to set up
CONSOccasional technical issues , not more than what you would usually expect.
Max
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
Easy to use systems.
Simple easy to use platform. Enables me to live my life without having to deal so many complicated choices. I never have issues and it's always a slam dunk system.
Alice
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
Best customer experience
I am very much satisfied with the high quality of the way it works and would gladly recommend it to similar customer
Mariya
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
Perfect support team!
We have been working with this company for 6 month. Support team always helps as when we need it. They are really great professionals!!
Anna
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
Perfect service
I am working with innitel since 2015. We haven't got any quality issue. They have great tech support which available 24/7. This is amazing
Natalia
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed November 2016
professional company
I don't wanna change voip provider, I really like to work with innitel because of their professional skills