All PhoneBurner Reviews
1-25 of 170 Reviews
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Haley
Real Estate, 11 - 50 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed June 2021
Phone Burner for Prospecting
Mike
Verified reviewer
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
PhoneBurner An Amazing Product For Business
The voicemail drop feature is unparalleled for time saving. One click and you're done and on to the next call. We are able to go through our calling list quickly and easily. Time saved on calling is essential with a small business like ours where we are handling more than one task with clients. Each call stays registered, follow up calling is done with ease. Customer Service was friendly and easy to work with. Highly recommended.
PROSPhoneBurner makes calling and record keeping easy. We were able to see increase in productivity immediately. You can go from one call to the next immediately or there is the option to pause between calls to make notes.
CONSWe haven't found anything we didn't like with PhoneBurner, there are constant improvements to the platform.
Neal
Internet, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2019
Getting a lot more done with this tool
Despite the integration issues this tool is great. I spend much more time speaking with people rather than leaving voicemails.
PROSOur call rates have increased dramatically because of this tool. We had a mountain of old leads that we just couldn't get through manually and PhoneBurner has now breathed new life in to them. The voicemail drop feature allows us to just move on rather than spending that time leaving a message. Big time saver.
CONSHubspot integration. One of the reasons we purchased PhoneBurner was due to it's integration with Hubspot. It was listed as a product with premium integration in Hubspot's app marketplace. However during implementation we discovered that it only syncs with free-text fields in Hubspot, which is a little strange. As a result it's a little hard to track lead status since they are in dropdown format.
Reason for choosing PhoneBurner
Power dialer, lead management capabilties, and integration.
Reasons for switching to PhoneBurner
Price and commitment.
Karly
Transportation/Trucking/Railroad, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
How PhoneBurner Makes My Life Easier
I overall enjoy using it.
PROSThe autodialing/voicemail/email feature - it saves me hours of work a day.
CONSIt can be glitchy and crash sometimes - such as system crashes.
Erin
Verified reviewer
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Excellent Dialer Service
The benefits of the software are endless especially with the ability to integrate with other sales software.
PROSThe best part about PhoneBurner is the speed at which you can go through new lead lists. It takes no time to sort through a cold list and find prospects. The system allows for notes to be entered on each as you go and send automated emails or leave voicemails.
CONSThe only feature I wish they had is the ability to insert a call order across multiple pages of leads. So, that I could put them in order of my appointments for the day.
Benjamin
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
I used PhoneBurner to run a paid phone bank program for a State Assembly race in Los Angeles.
The two things that I liked most about PhoneBurner was the Customer Service and Value of what we were getting for what we paid. Anytime I had any issue with PhoneBurner or needed assistance, I would get an almost immediate response from PhoneBurner personnel. Even if they could not address my issue at that moment, they at least let me know that they received my request and were working on it. Most other power dialers charge you by the minute and half price for voicemails. With PhoneBurner, you pay a competitive price on the frontend and then get unlimited dials, minutes, and voicemails. You can even send emails to voters using PhoneBurner. Additionally, it was great to pre-record voicemails in English, Spanish, Chinese, or whatever language you wanted voters to hear.
CONSPhoneBurner is a bit tricky on the backed with importing and exporting data into PDI. Once you do it enough times it is not that bad, but it can be a handful if you do not have the patience or care for detail to make sure that no mistakes are made.
Timothy
Verified reviewer
Financial Services, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Best Software Rollout!
We needed a software to quickly be able to dial through our existing database of clients. We were able to get this up and running in less than a week. Customer service has been fantastic. This company will actually reach out once you are set up just to spend some time screen sharing with you to make sure you are taking advantage of all the software has to offer. We didn't ask them to do this, the came to us.
PROSThe software was easy to set up, and the end users found it very easy to use. We had the least amount of trouble with training on this software that we have had with any software.
CONSThe only thing that could improve this are a few more ways to lock down what the end user can do. This would make it easier to make sure everyone's account looks and feels the same. Our telemarketing department wishes it would dial more than one line at a time.
Reason for choosing PhoneBurner
The UI seemed much more user friendly.
George
Verified reviewer
Management Consulting, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
Dramatically improves my outbound calling.
Force multiplier! Calling and record keeping is very much faster.
PROSPhoneBurner is like giving a machine gun to somebody who used to use a bolt-action rifle. I can call 5x the number of people in the same amount of time but, MORE!, setting up the proper disposition buttons at the bottom of the screen is like running macros to cover all your post-call work -- e.g. advancing or deleting the lead from the pipeline, automatically sending a selected email, leaving a pre-recorded voicemail, changing the customer's status, and even automatically entering notes in their contact record.
CONSIt's obviously evolved from a power-dialer tool, and isn't quite a crm replacement. Its moving in that direction but isn't quite there, yet. My workflow is to use Phoneburner from prefunnel to bottom-of-funnel, and then I transfer the records into another CRM via Zapier, to support back-and-forth negotiations and file transfers, etc.
Larry
Verified reviewer
Construction
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
I use the system to make sales calls and REPURPOSE the system to keep track of my sales reps too.
Ease of use / more efficient use of my time / helps me toward my goal of #1 sales rep.
PROSEasy to add my own folder to keep my sales reps so I can contact them quickly when congratulations are due the team and/or encouragement is appropriate. Different emails, a boosting voicemail when starting a new sales campaign.
CONS1) When importing leads, the system should not allow phone numbers more than 10 digits or less than 10 digits since they will NOT be called. 2) Similar issue with email addresses that do not contain a good domain (i.e. gmailcom as opposed to gmail.com)
Chris
Verified reviewer
Information Technology and Services, 201-500 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
Reviewed January 2016
Best productivity tool on the market
Before using PhoneBurner, cold calling was an immense pain in the neck. Smiling and dialing was more like frowning and dialing. Not only was it tedious, it was exhausting leaving voicemail after voicemail. Not to mention, I grew so sick of hearing my own voice. PhoneBurner not only made cold calling and follow up easier, it actually made it fun. I tripled the amount of calls, voicemails and emails that I was sending. The only time I had to speak was when someone actually answered the phone. There are other solutions out there, but none give you the ease, functionality and affordability that PhoneBurner will give you. You can even integrate with SalesForce.com!! Keep up the good work, PhoneBurner!
PROSEase of use, functionality, integration, customer support
Vendor Response
Chris - we're happy to hear we helped put the "smiling" back into your "dialing!" Thanks for the review!
Replied January 2016
Atticus
Verified reviewer
Marketing and Advertising
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
Reviewed January 2016
Phone Burner is Flawless and Absolutely Essential
We have been using Phone Burner for our national marketing agency (Insurance) for over a year now and it has been the most important tool for us in our marketing arsenal. We have had as many as 5 seats at one time active. I have made suggestions for improvement and the team is so responsive that often my suggestions are implemented within the week. The level of customer support is top notch. Can't say enough good things about Phone Burner
PROSCompletely intuitive and user-friendly. Full of great features
CONSAny cons I've had usually get addressed and fixed by the tech team. And I'm very picky so I've sent in a lot of minor bug fixes and suggestions. So the cons usually don't remain an issue for long.
Vendor Response
Atticus, thanks for the great review and all the valuable input you've provided.
Replied January 2016
Tony
Construction, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Great product!!! Especially for cold calling.
This is a great product for functionality, service, price, ease of use, transparency, and consistency Phone Burner is in a league of its own. There are no hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee. Phone Burner does what it says it does, and quite honestly, does it even better than it claims. Get the free trial if you don't believe me, you'll be sold!!!
PROSBefore our sales team moved to PhoneBurner we spent a lot of time comparing a ton of dialer solutions, and PhoneBurner was the obvious choice. I am always talking about the level of client support that's available, the flexibility of the platform has, and how easy it has been to get integrate and have the team using it. Best of all, our team's efficiency has significantly improved and numbers are up yet still continue to grow. I can't imagine our team connecting with our fans and clients without PhoneBurner it's indispensable. This is a great product that delivers where it counts!
CONSThe only con that I have with this product is how it integrates with some CRM's. We are utilizing ZOHO CRM and it doesn't connect, but from what I have been hearing is that they're going to be integrating with the Zoho CRM soon. This will be a huge plus and we are definitely looking forward to that. But for now, we have no problem importing/updating files then exporting back because of all the customization available.
Daniel
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Phoner Burner Has Helped Our Sales Team Even With Their Most Recent Changes
Our customer support representative at Phoneburner actually cares about his clients and does what's necessary to assist his client.
PROSIt sends e-mails for you, although sometimes this does not work. This saves you a lot of time if you work in the sales industry.
CONSThey stopped the use of an automatic dialer. You now have to manually click to dial the next contact. Doesn't really make a big difference and they still help our company.
Vendor Response
Daniel, we're very sorry to hear of your recent experience. PhoneBurner still dials for you and sends 1-click emails. I'll make sure someone on our team reaches out to help troubleshoot, and to better understand and work out your price issue as well. Look forward to once again having you as a happy client.
Replied July 2018
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Expensive, but a 1 lead can pay for itself!
PhoneBurner has been EXCELLENT! 8/10 for sure. It pays for itself if you convert some leads. It lets you contact a LOT of people. My company still uses it, and is able to product new business for us daily.
PROSThis software just rolls through your entire database spreadsheet 1 call after another. It has a GREAT user interface that is maps calls to hang up, pause dialing, next call, etc. It calls the home, celll, and then lets you disposition calls
CONSThe worst part is it cant identify fax numbers. On cold calls, you get a lot of those. Everyone loves a good screech of the fax machine.
Kevin
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed April 2015
Great Product with Great Support
They have an excellent trial program which has no time limitations only limitation a total minutes used. So if you sign up for a trial and don't get to it, it doesn't expire on you for the first 30 days it continues until you've used your minutes. Their business practice is true SUBSCRIPTION -- Sign-up monthly, continue month-to-month. No expensive upfront implementation cost, no long-term contract. I love their ROLLOVER Minutes policy where they allow you to roll over unused minutes from this month to the next month so that your investment is protected. It's super easy to create a list from either leads or contacts. Just select your leads upload them and you're dialing away. I also like the Salesforce.com integration. An extremely demanding request I had was integration with my existing system. PhoneBurner worked with me tirelessly and efficiently and very quickly to fully integrate into my own community environment, smoothly navigating a tricky technological hurdle that salesforce.com had in place. They just took care of it. Audio quality was not compromised during our trial as it was with other dialing solutions. The interface is extremely easy to use. The integration with salesforce.com makes it a cinch. The ease of recording voicemail and send email is also a huge plus. But easily the biggest clincher for their superior performance is the PhoneBurner organization itself. Jeff Osness was an extremely responsive and accountable stakeholder in our success. When I find an application that does what it says I'm a huge fan. But the real test for me is always whether the organization will support me when I need them. Phone burner more than satisfied on both counts.
Vendor Response
Wow what a GREAT review. Thank you for taking the time to post it. We appreciate you working with us and look forward to helping you grow your business.
Replied April 2015
Timothy
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Invaluable
A+++ I couldnt be happier
PROSI have used Phone Burner for almost 10 years, and I have to say that if it wasnt for this system I probably wouldnt have been as successful as I am today. I owe a great deal of gratitude to the creators and staff at Phone Burner!!! Thank you!!!
CONSThere are no cons, Phone burner is constantly working to improve their platform with the changes in business.
Vendor Response
It has been great helping you build your business over the past 10 years. We look forward to the next 10+ years!
Replied February 2019
Billy
Banking, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Feel The Burn
Fantastic! Phoneburner makes my day move faster and makes outbound calling a breeze.
PROSPhone burner integrates seamlessly with our Salesforce and Jungo software allowing us to access all of our leads in a highly efficient manner. I am able to go through my personal contacts every day and touch base with leads in a very short period of time.
CONSThere are small hiccups in the system overall layout that do not integrate with our CRM software to update specific dispositions. Overall not a game changer.
Alex
Law Practice, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed November 2023
Very limited functionality, decent for a mom and pop shop
Good for a small mom and pop intake situation
PROSThe ease of integration is the best part of the product. Simply upload an XLS sheet and go.
CONSThere are no ways to ensure the intaker is actually making the calls
Matt
Capital Markets, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Phone burner is awesome
Love it
PROSIt’s so easy to use and it allows my work productivity to triple compared to hand dialing
CONSNot a lot of cons only thing I wish is I could input my book of business in it as well.
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
PhoneBurner is extremely easy to use and produces results quicker than any other.
PhoneBurner works so well that we saw increases in productivity in just one day. We experience fewer hang-ups, quicker connections, and an extremely reliable dialer that we love using.
CONSThere are very few cons to using PhoneBurner because it works so well for our agents and dialing purposes. Some reports may take some time to export but this is such a minor inconvenience that we rarely even notice.
Conrad
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2018
PhoneBurner has been a solid program that allows us to make more calls. More calls=more business.
Making more calls. more calls = more business and I would reccomend this service to anyone in sales.
PROSThey do not lie when they claim they can increase dial time by 4X. As soon as one call is finished, it's on to the next one. And if you need time to take notes you can obviously pause it.
CONSImplementing this software was somewhat of a hassle but maybe that's because I myself am not the most computer savvy.
Chris
Outsourcing/Offshoring, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Managing Partner
Great tool to track sales call process
PROSEasy to use Simple Reporting is easy to understand
CONSLive Listing or whispering function would be great if had Sometimes it takes forever for the recordings to populate
Carter
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
A good software for bulk dialing
Positive experience with the PhoneBurner team and their software.
PROSIt was very easy to set up dial plans to do mass outbound dialing and set up voicemails for each call. The customer support team was always available and
CONSThe software did not exactly fit our needs as an inbound/outbound call center solution. However this was our only deciding factor to leave. I see this software performing great in the right environment.
Tanya
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Phone Burner is a must have
Saves my team so much time, always get a response from their customer care team within minutes. Hands down best Customer Service of any platform I have used
PROSUser friendly, and support is second to none.
CONSDon't really have any cons. They have great software and are always looking to improve.
Chris
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed April 2016
CUSTOMER SERVICE IS SECOND TO NONE!
I don't go out of my way to give a review unless someone over delivers. First, Austin in the customer care dept made sure I was on the right program. He asked me questions (Thank God) that were relevant to my existing needs, and didn't product puke. Also, Austin LISTENS! Whoever raised him, should be very proud. The Director of Business Development at PhoneBurner John Greene reached out to thank me for considering Phone Burner WOWZERS! Why WOWZERS? When does a Director of Business Development reach out to anyone, for anything besides problems? I'll wait... Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions? LEADERSHIP! PhoneBurner exemplify the 1% of companies who strive to over promise and over deliver! Don't use SPEEDDIALER PRO or anything else. Why? Because their customer service SUCKS and they all have a superiority complex. Don't look any further, PhoneBurner Team is "Second To None" and our company will only work with the best. As for the rest? I rest my case... Chris Thomas Founder glumobilemedia
Vendor Response
Wow. Thank you so much Chris. Our entire team appreciates your kind words, and looks forward to continuing to work with you!
Replied April 2016