Don't like incoming calls at the same time I am dialing out.

It lets you do all sorts of customizations to the way you want the calls to happen. It's not easy to understand initially, but Ricochet offers superb support.

Was difficult at first to train staff, but once you get the rhythm it is smooth.

The software is user friendly. We loved that we were able to access the software from any device.

We no longer use this service. We were using it in a mortgage call center to manage leads and auto dial them as they came into our system.

My customer service rep has been extremely helpful, patient and always available.

Efficient, simple, effective. Great at helping agents bang out calls.

Ricochet is an excellent easy to use software. The changes being made are heading in the right direction.

The automation has been great. We go online and it auto dials, texts and emails.

I don’t like that you can not mass assign leads to people. You can’t mass delete leads.

I love the ability to customize this application.

It has been a very easy transition and the experience has been great.

This savings helps offset the cost of Ricochet.

Great for keeping track of calls and leads sets. Keeps track of which callers are getting the most callas and which are at the bottom.

I like that I can call directly from my laptop using Ricochet. Doing so has enabled me to get rid of my business phone system.

Increased call time by 200% and outbounds dials by 250. Incredibly efficient, easy to learn, and a valuable asset to the company.

Excellent software, makes organization easy. Keeps all my followup sales clear and organized and effectively scheduled, as well as saving all the key details and accessing them very easily.

Excellent customer service. SENSITIVE CONTENT] was very friendly, patient and helpful in answering questions.

Ricochet is a wonderful piece of software for telemarketing. It allows the user to have a CRM, dialer, marketing automation and a VOIP system all within one ecosystem.

Sometimes the calls disposition wrong after setting an appointment. Also would like to be able to disposition calls faster.

Sometimes it is difficult to use while multitasking with other systems in our office.

Solving issue of determining cost per acquisition.

Expensive, algorithim can get thrown off quickly, spam guru is iffy.

Allows for unlimited customization, robust platform. Rep has been great assisting me in getting it working to my liking.

My overall experience with ricochet has been great.

By using this it will help determine this and closing more sales. SENSITIVE CONTENT] was also great on helping out on the live support call.

I have been treated well, my only complaints are the above mentioned.

No transparency into spam-tagged phone numbers & replacements. More than 50% of replaced numbers come back already as spam, waste of our money.

Convoso has a really cool workflow automation that has elevated my productivity quite a bit and I'm definitely profitable.

I felt that from planning to live strategy it went swift, accurate with attention to detail and training to ease the transition.

The thing I like the most is that it is user friendly, easy to use, no complications, just straight to the point get the calls and dispose them correctly.

They have a team dedicated to driving your success, and have helped us improve in all dialing KPIs from our previous dialer.

The business has been able to set up quality appointments in less time. Reporting is a good tool.

Also, Convoso tech support is 2nd to none. Tech Support is easily accessible, all issues are resolved efficiently and even done with a smile.

It has lead management, a fully integrated PBX,  tons and tons of features that help optimize your operation and minimize the need for a admin to run it. It pretty much runs on auto pilot.

This allows me to make smarter decisions with Real Time Analytics that Track Agent and list profitability.

A lot of times bad updates causes glitches that affect our performance.

What I like the most about the convoso is its very easy to used , we were not having any problems in contacting our clients since it is reliable and options were given and can easily to be found.

SENSITIVE CONTENT] and [SENSITIVE CONTENT] are head and shoulders above the rest and should be models to learn from in the onboarding process. Love you all and thank you very much.

The software increased our contact rates 3x which increased overall sales 3x. In addition, the reporting dashboards allowed us to vastly improve a number of efficiency and agent behavior issues.

Our campaign has very specific needs and the software struggles to customize to our needs. In example, Reporting is restricted to dials when we need records as well.

There would also be times that there's a delay. You might hear a phone call ending , you just need to click reconnect.

The price is a bit expensive but its worth it.

I love that is very user friendly. I can make contact with a lot off people in a shorter time frame and navigate the system with ease.

Cost and performance tracking, improved speed to contact, decreased lead spend, increased revenue.

The cost is above average for the sector and the deployment was one of the worst. Seems to be worth it however.

Awesome support, technology unparalleled and a strong emphasis on compliance and future AI and automation.

The best part of the software is the ease to move and manipulate the data to help drive performance.

Dialer is great and flexible system very easy to used contacting clients. And customer service is good on technical help.

This product was easy to use and implement for my new business. The customer support team has always been helpful, and the sheer levels of thought put into designing this software is amazing.

Worse system i've ever used, spent thousands of dollars setting this system up and nothing but constant issues and bugs that never get fixed.

Have always had solid customer service and technical help at will.

More complex configurations in Convoso are either limited or not possible.

Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.

I love how flexible the system is and that a lot of changes don't require an engineering background to apply.

Cost and a single integrated solution rather than a patchwork of tools.

Calls come in smooth most of the time and wait time is just right. It is easy to use and since its a web based tool, just log in at any browser, hit availability and you are good to go.

Kudos to amazing internal staff who helped me assimilate to my new surrounding and control panel mighty fast.

I've had some small difficulties with accessing the dashboard.

The only inconvenience we experience at times are network related & they are so rare we barely notice.

The dialer is great, We had better connect rate with our lead however, some of the API integration and functionality on the list are still not fixed.

The price for the extra features cost more than replacing the DID. The scam likely feature is not where it needs to be and it does not justify the cost.

US Dollar

Ricochet360 is a cloud-based, integrated call center, customer relationship management and marketing automation solution. Designed for small to large businesses, it comes with a progressive dialer for users to automate processes such as engaging with prospects via emails or texts, recording calls, optimizing contact rates and more.


Features of Ricochet360 include lead management, call analytics, skills-based calling queues, email messaging drip automation, gamification, scripting and more. The customer relationship management module allows marketers to automatically capture, track and distribute leads among sales representatives based on skills, availability and pooling.


Additionally, it provides a cloud phone system for users to facilitate click-to-call conversions, call transfers, performance tracking, among other processes.Ricochet360 lets businesses run custom and targeted call campaigns per specific lead types, improving sales funnels. Pricing is available on monthly subscriptions and support is extended via phone, email and other online measures.



LongDescription

Cataloging/Categorization

Call Transfer

Multi-Channel Marketing

Social Marketing

Caller Profiles

Internal Chat Integration

Lead Capture

Performance Management

Document Storage

Drip Campaigns

Sales Pipeline Management

Referral Tracking

IVR/Voice Recognition

Automatic Call Distribution

Calendar/Reminder System

Voice Mail

Auto-Dialer

Blended Call Center

Lead Distribution

Pipeline Management

Customer Database

Call Recording

Call Logging

Call Management

Campaign Scheduling

Call Center Management

Call Disposition

Progressive Dialer

Template Management

ROI Tracking

Call List Management

Call Routing

Customer Support

Lead Generation

Self Service Portal

Text to Speech

Contact Management

VoIP Connection

Opportunity Management

Outbound Call Center

Answering Machine Detection

Lead Management

Conversion Rate Optimization

Email Marketing

Mobile Access

List Management

Sales Reports

FCC Compliance

Call Scheduling

Performance Metrics

Inbound Call Center

Routing

Call Scripting

Territory Management

Channel Management

Call Reporting

Marketing Automation

Queue Management

Request Escalation

Social Media Integration

Lead Segmentation

Workflow Management

Predictive Dialer

Email Management

Source Tracking

Caller ID

Campaign Specific Caller ID

Dynamic Content

Field Sales Management

Activity Dashboard

Computer Telephony Integration

Reporting & Statistics

Segmentation

Conversion Tracking

Lead Nurturing

Keyword Tracking

Interaction Tracking

Dashboard

Manual Dialer

FTC Compliance

Alerts/Escalation

Reporting/Analytics

Lead Qualification

Call Monitoring

Call Tracking Metrics

Task Management

Live Chat

Campaign Management

Web-based Deployment

Callback Scheduling

Prospecting Tools

Data Management

Email Response Control

Search/Filter

Compliance Management

For Insurance Industry

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Ricochet360

In Person

Live Online

Webinars

Documentation

Videos

Convoso’s all-in-one contact center platform generates and converts leads faster using multiple communication channels. The cloud-based solution offers multiple dialing modes (predictive/power/preview) along with two-way texting,  outbound emailing, smart voicemail drops and Dynamic IVR to pre-qualify leads automatically.


As a cloud-based solution, Convoso’s Contact Center solution is accessible over the internet through servers maintained by Convoso. 


The solution supports customer-centric industries, including insurance, travel, debt settlement, education and more. It helps users manage call volume, sell products or services, conduct market research and qualify sales leads. 


The predictive dialer helps users predict agent availability and maintain the pace necessary to ensure maximum call volume. Dynamic IVR automates customer flows so that maximum customer queries are solved through automated and human-like responses and the rest of the queries are routed to the appropriate agent.



Ricochet360 vs Convoso

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