All ClearTouch Operator Reviews
1-25 of 36 Reviews
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Christhuraj
Verified reviewer
Hospital & Health Care, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Clear Touch Cloud - Customized product for a Health care industry
Overall Experience with TCN is great , Timely support since we run a Contact center for a health Care industry , Ease of integration with CRM / New Systems. Customized reports , so efficient Cloud partner
PROSClear touch Support system is very strong , timely action and New changes are implemented as fast they can , Integration with other applications are smoother.Most friendly - Reports , Ease of changes , configuration
CONSLeast used is the Chat systems , Video conferencing
Reason for choosing ClearTouch Operator
1. Adopted to Change 2. Technology 3. Customized Transfer - call transfer 4. Effective Support Engineers
Manikandan
Financial Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2023
Cleartouch Cloud application/TCN usage in the dialing shop
TCN is the best portal for running the end to end calling functionality. It makes our process easier in terms of executing the dialer uploads and getting the customized feedback through API in our required format. Apart from the execution part, we can also expect excellent support from their support team.
PROSThe best appreciatOne of the best things on the TCN portal is the LMS feature. It reduces our extreme manual efforts & errors. For instance - Instead of uploading 100 bases and assigning it to 100 templates, this predefined LMS feature led us to upload only one file. Based on the refixed criterias, will assign the bases to the calling agent automatically. And the most appreciable thing in TCN application is the quick support from my CSM for all kinds of troubleshooting. able thing in TCN application is
CONSThere are few features that can be enhanced in the portal. But it is not happening. For example - there is no bulk template creating option. If the option is there means we could have complet our hundreds of template creating processes in minutes.
Vignesh
Verified reviewer
Financial Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Cleartouch-Best Could Call center
TCN is the most suitable gateway for performing end-to-end calling capability. It simplifies our process of completing dialer uploads and receiving customised responses through API in the manner we desire. Aside from execution, we can anticipate good help from their support crew.
PROSBoth Auto dailer and predective dailer are the best features that the platform has.The accessibility aspect is equally impressive. Geographical barriers are no longer a concern, as agents can seamlessly connect with customers from anywhere in the world. This not only enables businesses to tap into a global talent pool but also guarantees uninterrupted service, even during unforeseen disruptions.
CONSMass template making is the only con that we see right now, if that is fixed this will be a walk in water
Reason for choosing ClearTouch Operator
For the flexibility & Price
Reasons for switching to ClearTouch Operator
For easier integration
Rakshith
Financial Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
ClearTouch one of the best call center management!
TCN is the most suitable gateway for performing end-to-end calling capability. It simplifies our process of completing dialer uploads and receiving customised responses through API in the manner we desire. Aside from execution, we can anticipate good help from their support crew.
PROSThe LMS function on the TCN portal is one of the greatest. It reduces our lengthy manual efforts and mistakes. For example, instead of uploading 100 bases and assigning them to 100 templates, we were able to submit only one file thanks to this preconfigured LMS capability. The bases will be assigned to the calling agent automatically based on the predefined criteria. The most notable aspect of the TCN programme is the prompt assistance from my CSM with all types of issues.
CONSThe site has a few features that might be improved. But this is not the case. For example, there is no possibility for making mass templates. If the option is available, we could complete hundreds of template creation operations in minutes.
Santosh
Logistics and Supply Chain, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Excellent and great experience
Compare to previous calling app, I feel CLear Touch is better than those with budget friendly. It helped both agent and administrate in crease the work performance and easy agent analysis report
PROSCall back feature on IVR request when customer is queued
CONSSMS or email quick alerts on missed call numbers, this can help agents to reach the customer
Reason for choosing ClearTouch Operator
it has all features that we were looking with budget friendly
Reasons for switching to ClearTouch Operator
Due to expensive and not worthy
Rajesh
Insurance, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Promising Factor
Easy configuration, there is no server maintance cost effective and low maintanence cost
PROSi would like to inform you that, we are using this platform since 2019, from that year onwards installation and support was very much active,also would like to say the downtime was 15 mins to 30 mins.
CONSwe are new to this platform,what ever they are upgrading from call center platform its very much helpful to work in new platform
Reasons for switching to ClearTouch Operator
Due To Cost Effective As Well As User Friendly
Samyuktha
Financial Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
The best dialer for our day to day calling solutions
Overall its a great dialling software. The best support team available to offer help for help anytime.
PROSThe dialling solution are great. Customised and automated reports available. Call recording backup available.
CONSRight now we are restricted to using only with the dialling options, could have served the purpose better if we had chat,whatsapp and message options integrated to it as the same is more the need of the day to stay connected with customers sooner and better
Hari
Financial Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
A Major Pillar for my business- Cleartouch
This product is very easy to use and understandable in every aspect. Its simple to learn and implement as it go with our business need from first day onwards.. All daily calling process happens through this in various parts of the country..
PROSFriendly and understanding User interface, Affordable
CONSCould'nt find anything like while using this product.
Mohammed
Banking, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Awesome Experience with Cleartouch
Its been 2+yrs we have been using cleartouch, a simplified way of dialer solutions. Bulk campaign and IVr's are easy to trigger.
PROSEasy to use and IVR calls features are good. Priority calling feature and with excellent support from TCN makes it easy and desirable
CONSAgent level call back option, i.e if the caller tags a call back with a time, need the calls to land to him directly on the prescribed time.
Vendor Response
Thank you for supporting us! We will have someone from our team reach out soon regarding your concern.
Replied April 2023
Manavalan
Verified reviewer
Health, Wellness and Fitness, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Excellent Service Provider
99.99% uptime and people support @24/7
CONSNothing as of now to mention, if its there we have requested and same has been given on time.
Jagadeeswaran
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2023
Platform suits for Cloud Telephony
They are good in customer support. When ever we need a new technology, they are ready to do as per our requirement.
PROSPlatform is highly developed for multi level sales organisation. They are having pre module sales structure using for newly startups.
CONSWe expect API Service with all futures integrated to any kind of CRM. Now it is available in testing environment. Once implemented it going to rock in BPO industries.
Vendor Response
Our APIs are easy to integrate and secure through Oauth 2.0. We would request you take advantage of our APIs. We will have our team reach out and help you through Integration.
Replied April 2023
saurabh
Health, Wellness and Fitness, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Feedback
Overall experience is good customer service is also very active and problem-solving staff.
PROSManagement Login and their features are very useful for me its user friendly and easy to use. Agent Dashboard is also very attractive and easy to use.
CONSThe Call Recording feature need to extend their days from 30 days recording to 90 days. And the Analytics dashboard data is also to extend their days from last 15 days to 30 days.
Vendor Response
Thank you for your valuable feedback and for voicing your concerns. We will have our team connect with you to recommend the best solution.
Replied April 2023
Biju
Financial Services, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
HLF Review
Good
PROSUser Friendly and better for agents and admin
CONSCost per user/usage is high, still can develop more featuers
Reason for choosing ClearTouch Operator
Long association
Vendor Response
As a tier 1 Cloud contact service provider, our platform comes with inbuilt redundancy, security, and compliance. We ensure that our customers get the best at the most affordable price. Our team will connect with you to understand your expectations.
Replied April 2023
Ramya
Financial Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
User Experience
Good
PROSPlatform offers immense features that can be used as per the requirement
CONSToo many options and a bit tedious to catch up with
Vendor Response
Thank you for bringing this concern to our notice. We will have our team organize a training session to streamline your day-to-day activities with best practices.
Replied April 2023
Kumail
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Excellent Platform
Very ease to use the product and very helpful staff across the functions
PROSEase to executive, administrator, data analysis is very useful
CONSTeam is very use to this product, we can still have some of updates happening regularly than being on the same platform
Prince
Banking, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Good to use, Easy to Handel
Fabulous
PROSEverything is fantastic , call barging facility is also good
CONSSometimes lag on customer voice, Also sometimes we didn't getting the customer voice
guru
Real Estate, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Good Product
Good
PROSSimplicity and Effectiveness. Pages with simple disposition.
CONSNot yet discovered .My experience is good with Cleartouch till now.
Srinivas
Financial Services, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Feedback
Very Good, delivers the requirement within timelines
PROSCleartouch has product which helped us in improving our performance especially the IVR solution & al so Speed of implementation is appreciable
CONSNone as of now, We would want company to be always upgraded with new features available in market
Nilavazhagan
Financial Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
NIlavazhagan -Aptus
Predictive Dialer is very useful for us.
CONSAll the feature are good. We are using predictive dialer as of now.
Gaurav
Verified reviewer
Banking, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Great Dialer tool
Manual Dialing, IVR setups, Cloud and API services
CONSInterface can be a bit user friendly for admins.
Reason for choosing ClearTouch Operator
works om Phone and PC both, easy to use for agents
Vendor Response
We are in the process of updating the UI/UX. You should soon experience our new user-friendly interface.
Replied April 2023
shashi
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2022
Very good software
Good
PROSAll features are good except few which I have mentioned
CONSWhenever you dial from the software, if someone tries to reach out to the number, it says invalid number which needs to be corrected
Reasons for switching to ClearTouch Operator
Company
Vendor Response
We Appreciate your valuable feedback. We will have our team reach out to you to address this concern.
Replied April 2023
Prabhu
Financial Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2023
User Friendly
Good
PROSSupport which they provide is excellent, easy of use
CONSsoftware looks old fashioned. can change the UI, UX to look attractive.
Reason for choosing ClearTouch Operator
Price
Vendor Response
We are updating our UI/UX for the 4th time in the last 23 years. Comments like yours have been our source of inspiration. Our team will communicate about the changes in UI/UX shortly.
Replied April 2023
Hema
Marketing and Advertising, 201-500 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
What did you like least about Cleartouch Cloud Contact Center Platform?
Omnichannel communication: The platform allows businesses to communicate with their customers through multiple channels such as voice, email, chat, and social media.Advanced call routing: The platform uses intelligent call routing algorithms to ensure that each customer is connected to the right agent based on their needs and preferences.Real-time analytics: The platform provides real-time analytics and reporting tools to help businesses track their performance metrics and optimize their operations.Customizable dashboards: The platform allows businesses to create customized dashboards that display real-time data and KPIs relevant to their business goals.
Akansha
Financial Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Every thing is very good about the system
messages is helping me for giving information to customer
PROSmessages and chats quality i like most about cleartouch cloud cantact center platform
CONSwe can not heart proper voice from customer
Keerti
Hospital & Health Care, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
A feasible and compact platform for day to day operation
Its a HIPPA based solution based platform with cost effective features and supportive team.Recommendation is on 100% .
PROSQuick and cost effective solution for the barriers in the operation.
CONSFeatures can be improved a little more like simple and handy , apart having many options.
Vendor Response
We are in the process of updating the UI/UX. You will soon experience our new user-friendly interface.
Replied April 2023