We have really loved having high trek the team is great and it is not crazy expensive like others as well as you don't need to sign and forever long contract.

Hight Trek was easy to implement. They walked you through the process as well as the customer service is top notch. It is easy to try employees on how to use. We love that it has a crm in it and you can assign people tasks.

The event management side is a work in progress so we use google doc to make our event sheets with all the details for the day of event.

We are very happy with the value we get from the software and all of the ways the software helps us merchandise our products, upsell to our customers, and track our conversions and online marketing spend so we can grow our business. The company is also always helping with free consulting as to how we can make our business better and grow faster.

I appreciate the integrated waivers that generate tickets for our guests and a process for us to make sure that every guest that participates is waivered. There are many ways to configure products to handle our complex capacity constraints for our ropes course. The software also handles admission tickets for our mini-golf and lane rentals for our Axe throwing. Having one system to handle all of our point of sale transactions as well as online bookings, camp reservations, and financial transactions is a plus. The ability to sell pre-paid vouchers works great for us during the holidays. The company is very responsive and always developing new features for us. The integration with QuickBooks saves us time and effort. The addition of CRM capabilities are making it easier for us to manage our sales funnel and work with larger corporate events with more control over pricing and communication.

The system doesn't integrate with a card system like embed yet.

We've relied on HT to support our business operations, and it's been an invaluable asset every step of the way. Despite our customer service team being small in numbers, they're dedicated to being there when we need help/assistance. They're always ready to jump into action, promptly scheduling calls to address our inquiries and discuss our evolving business requirements. One of the standout qualities of our customer service team is their proactive approach to enhancing our experience with HT. They've been hard at work implementing new features that have proven instrumental in streamlining our processes, both behind the scenes and for our valued customers. Their commitment to innovation and excellence has truly elevated what we do, resulting in a more seamless and satisfying experience for all involved. As we continue to grow and evolve, we're grateful to have such a dedicated and responsive team supporting us every step of the way. We look forward to continuing our partnership with HT for years to come.

see overall experience below in box three

In the tumultuous business world of 2020, we needed to quickly adopt a reservation model for our business to succeed. High Trek was the perfect choice to help us make this big leap. They have been extremely supportive getting us started and very responsive in helping us increase our product offerings. They listen to feedback, have made helpful modifications, and respond promptly to our queries. It has been a positive collaboration.

The High Trek system has allowed us to very efficiently and reliably check in large numbers of guests. Our staff and our customers give it very favorable feedback. As a robust reservation software program, it provides a wide range of reports and features, including a variety of reservation reports, customer email lists by date of their reservations, and customized order email confirmations. When our guests are onsite, the ease of adding on to their order has increased our sales. Our business offers guests a variety of experiences and products; it has been great to have a software system that can handle all of the variables.

It has a many capabilities, so there is a learning curve to understand all its features. We have made suggestions for modifications; some were addressed immediately and others are on the list for future updates.

Alpha Goat has been available 24/7 to help. In addition to working through minor bumps that come along with any implementation, they have listened to all of our feedback and have made many system enhancements based on that feedback. In the past, with larger companies, I was told that they would put a request in to fix a bug or make an enhancement. However, given all of the competing priorities, I never felt that our needs were addressed. With High Trek POS, I feel like we are all on the same team, with the end goal to be the best all in one system satisfying the needs for aerial parks, water parks, and laser tag facilities.

After having worked with several reservation software programs in the past, the best part of this software is the fact that I don't need to integrate with any other programs. This all-in-one solution has allowed for a much easier customer experience for group waiver management, reduced labor hours for our office staff, and a quicker check-in process. I cannot stress enough that the waiver system integration with the reservation system is the best available in the industry. Many returning customers have commented on the improvement from the last system that we used. As a business owner, the easy access to data has been an added benefit. The administrative setup was extremely easy, and the day-to-day adjustments to the calendar are simple as well. Marketing to customers has also been improved with the use of High Trek.

The website checkout process still needs work from a presentation standpoint. The ability to sell add-ons has been great, increasing our average ticket. My issue is simply that the text needs to be lined up better, but my understanding is that it will be shortly. A phone app will also be helpful, but again, in the works.