SimpleTix
About SimpleTix
SimpleTix Pricing
No charge for free tickets. Express: $0.99 fee per ticket. Premium: $49/month plus $0.79 fee per ticket.
Starting price:
$5.00
Free trial:
Available
Free version:
Available
Most Helpful Reviews for SimpleTix
1 - 5 of 73 Reviews
Andrew
Verified reviewer
Performing Arts, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Very easy to use, powerful tool with excellent support
We decided to switch to SimpleTix after a bad experience with another provider. We just had our opening weekend of a show using SimpleTix and everything worked very well indeed!
PROSVery easy to set up by non-technical staff. Platform does everything we need as a performing arts organization. Square integration awesome. It's also great seeing our revenue flow directly into our bank account on a daily basis instead of being held in escrow somewhere! Very good technical support.
CONSUser interface for ticket purchasers sometimes confusing - especially widget with limited real estate. Would like more comprehensive library of support topics. Would like better tech support over weekends (this is being improved as of Feb 2023, according to SimpleTix team)
Reason for choosing SimpleTix
Better features, preferred financial model, ease of use
Reasons for switching to SimpleTix
We had a bad experience with previous provider's financial management.
Abygail
Marketing and Advertising, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Highly Recommend
After a thorough review of multiple timed ticketing platforms, it was an easy decision for us to move forward with SimpleTix. The software met all of the requirements we were looking for and our customer experience rep, [SENSITIVE CONTENT HIDDEN], went above and beyond in making sure it was the right fit and that we were completely comfortable with the software.
PROSThe SimpleTix management interface is user-friendly and offers customization options flexible enough to meet the specific needs, but simple enough that content changes can be easily made in-house. Additionally, the interface offers great front-end customization options so that the customer experience on the website is seamless with the ticketing system experience. SimpleTix doesn’t require a fee for individual reservations compared to some of the enterprise solutions explored.
CONSSimpleTix doesn't offer a built-in CRM with their platform, however, that's how they're able to keep the cost low. This actually worked out well for us since we were able to integrate a separate CRM via Zapier and save money.
Reason for choosing SimpleTix
The alternative products that we explored were either too limiting in regards to flexibility and customization options or were much more complex and better suited as an enterprise-type solution. SimpleTix was the most cost-effective solution that met all of our requirements.
Vendor Response
Thanks for your review Abygail!
Replied May 2021
William
Broadcast Media, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Best Ticketing App on the Planet!!!
The design of SimpleTix is first class. This is an all in one solution! In addition, minor glitches are worked out quickly. I had an issue with the app and the support staff called me in 10 minutes and solved the problem immediately.
CONSThere are no cons to SimpleTix whatsoever!
Karla
Museums and Institutions, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
2
EASE OF USE
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed January 2019
Does not work for events that have multiple event times and locations
I was skeptical about it working for our festival, but the support team assured me it would and even set it up for us after I gave them all the necessary information. But when registrations started coming in and I couldn't get reports that I needed and event tickets listed one location and time for all events. Then team told me I had to set it up differently, so I spent 3 hrs doing it. During test runs after finishing I realized people could not purchase admission and a banquet ticket and a bus trip ticket without checking out 3 times...once for each ticket. This seems so basic, yet is not possible. I wouldn't have been upset if they had told me at the start it wouldn't meet my needs, but I was told it would by 2 people. Then when it was apparent it wouldn't work it took over 2 business days for them to let me know. Currently, I have some registrations in Simpletix that I will have to manually put into a new registration system once I figure out what that will be, and we have customers upset they can't register. Do not use this system for festivals or other events that have separate events within them with different dated or times.
PROSMany options You can add your own graphics Option to scan pre-purchased tickets at the door
CONS-It couldn't work for our festival, as we have multiple events at different times, like 3 bus trips and a banquet. -2 different support staff told me it would work, and in the end, it did not
Vendor Response
We worked with this client, gathered the ticket price details, and put together the event page very early on. Then after going live we learned that each of the ticket prices were for totally different events at different locations and different times. If we knew this up front we should have suggested going another route. While it's still quite simple, we just needed to know that in the beginning. SimpleTix is a great solution for festivals and conferences.
Replied January 2019
Taylor
Entertainment, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
It truly is simple!
The integration of the online ticketing system with my Square account. Also, I struggled to properly set up and manage online tickets.
PROSThe ease of use of their system. Coming from another ticketing system, this has been easy to learn, understand and set-up!
CONSSo far, nothing! All features have been there that I need and the customer support has been phenomenal!
Reason for choosing SimpleTix
The customer service!
Reasons for switching to SimpleTix
Easier system to understand, Square integration and the overall cost!
Vendor Response
Taylor, thanks for your business. We really appreciate it.
Replied March 2023