We are very happy with Trekksoft. Their customer support is great, they accompanied with a lot of patience during the integration process, which is something rare to find.

Easy to customize and integrate to a very complex itinerary system which opens or closes routes on real time by demand. The platform flexibility and great customer service by Trekksoft team were key for us to decide to integrate the platform for one of our clients. Furthermore, the integrated payment gateway was also a great feature.

Channel Manager feature. OTA's have never worked for our business model and because of our flexibility business model, is hard to update our inventory in real-time

Overall a very positive experience and I would suggest anyone use it.

Once I set up my products the system takes over and does most of he hard work for me.

The software works well for me and any issues are resolved quite quickly.

Be warned about this company - they are good at marketing and promising everything about their product but they fall far from delivering on their promises and can seriously damage your business.

The pre sales people will do everything they can and promise you everything to get you on board - but after that you will not received the same level of response again. - The actual technical setup of the site causes lots of SEO issues and google to penalize you giving you no chance of doing well in rankings. You are very limited on what you can do to make changes to help this. Our sales dropped 60% when we switched. - The tech support is just a system to fob you off with next to no support at all. They have a "helpdesk system" chat type interface right in the admin , you ask a question and it will take min hours but more likely a day or so for someone to reply but that reply will usually not be an answer but just "we will pass this onto the support team" . So basically can take days to just have you request passed to support. From there your lucky if you get a response in less than a week , often taking many weeks for a reply. -The checkout cart is extremely bad and has extremely high abandonment rates. Also the fact that you can only book one product at a time loses lots of sales or puts people off from booking at all - The payment processing fees are very high, and that is on top of an already expensive fee you pay for the system, charges for refunds, placing bookings (even for offline bookings there are fees!). - The checkout cart currency conversion system is a ripoff that just annoys your customers and results in lots of complaints about you over charging them. Basically , by default it is set to have Trekksoft handle the conversion and they rates in their favor to make more money - it is possible for the customer to choose to have their bank do the conversion but this is not obvious and no one does, so they only find out when there are excessive charges in their bank account. So make it worse a problem we experience on several occasions (and i reproduced this , reported it and was told it wasnt a problem / brushed aside)) is a double conversion - example using a credit card in USD to pay for the products priced in USD on our site the customer have teh payment converted to a non usd currency (incurring charges by trekksfoft) then it was presented to the USD credit in the non USD currency , therefore incurring conversion charges again. Basically for USD priced items with a USD credit card was doublely charged for currency conversions! - some tours that showed as being authorized had problems in the trekksoft gateway back end resulting in us not being paid. When we queried these we were given random excuses trying to fob us off and avoid paying (never resolved). The issues go from top to bottom - CEOs and senior management have been included in email complaints about them not responding (several emails over a month period) to my request for answers regarding the many thousands of USD they owe us but we get no response. Last email informed them of impending legal action and it receive a swift apology and a promise it would be investigate by a support manage , with a follow up response the following day. That what several days ago and nothing so I have no choice but to take legal action against the company now.

exellent. In fact, my overall experience is above my expectations

My intuition is that it's the right tool for where I want to take my business, which is a resaller of a lot of tours and tickets, tours that will be run by my company and tours & services run by others. I would like to become a plateform that international tourists may use to buy everything they need in France (except hotels). But it will also be my reservation and payment gateway for my newly launched garanteed departures. These are capabilities I did not have before.

Like any software, there is nothing I don't like. It takes a good amount of time to get around, but there is so many possibilities and features that I find it "normal" to struggle at first. One thing that could be improved is that, every time a user does something, it opens up a new tab on the browser. At the end, I always end up with too many open tabs. Not a big deal, since closing them takes only a sec (evetything is automatically saved).

At the beginning I was delighted with the sales process and sales support. After paying the whole year in advance (They only have that option) you lose important to them as a customer as they are more focused into get more clients. They promised to help us on the setup of the system. They assigned one person that was very nice but didn't solve anything and did very bad follow up. At the end we had to set it up alone, asking to chat support, that did better job than the others but their reply was very slow. The support advice me to buy extra solutions that didn't worked (which I agree to buy only after the assure me that it was going to solve the issue, so they had to refund me that buy) Finally after more than 8 days claiming to the VP of sales I din't receive any answer. If you see they have a great rate is because they send you the rating email right after buying the software, and as you have great sales experience you will rate it really good.

The software is very complete. Ideally it is what you are looking for for a booking software. I was very satisfied with what you can do and achieve with it.

Sales department promise you everything you ask. Then when delivering them they do not show up to support. Support is extremely low and sometimes you think they don't know what are doing. If choose to look for the information to solve issues by yourself the help documents and videos seems old and not updated to the actual software interface. The widget code to attach to your own website is not working on IOS, so people with those mobile devices may not book and you loose that sale.

I liked most about Trekksoft: - Technical support - facilities - Many features

I liked least about Trekksoft: the hight fees, Trekksoft should review these fees and offer cheaper for its new clients.

all good but that most I like is the easy way to create products and sending the invoice to clientes.

all good, I would like to change by my self the minimum amount to transfer the money to our account.

We were looking for an easy way to handle our OTA bookings, be it for the control of OTA tickets onboard, for quick updates (close sales) due to operational reasons, centralized capacity control. With Trekksoft all these options could be handled. Can recommend Trekksoft to any Service provider who wants to simplify the API connection.

Customer service is very professional, helpful and friendly API connection is very simple and once the products are connected only few updates are needed during the year.

After 4 years of cooperation cannot find any negative feature in the cooperation with Trekksoft.

Increased sales

-easy to learn and set up right -easy for customers to book -great way to keep up to date with tourism trends and social media marketing - lots of interesting and useful resourses all up-to-date -love the way you all of a sudden is a part of a huge partner network - where you can cooperate with other tourism bussinesses and sell eachothers products - great that big OAT`s like Viator is 100% integrated - you have controll of the bookings from one single place. -Love the app - our guides can sell products while outdoors!

Main issue: the reports that I hand over to my accountant - but luckely that is about to get sortet very soon.

since i started with trekksoft my bookings doubled

its easy to work with. a good user experience

there is many functions and it takes time to explore them

Great price, great platform, great visual content. Love the payments coming in once per month like clockwork. Thanks so much!

Easy and fast experience for clients on the front end with great visual appeal and seamless integration with my own website. The booking process for clients is really easy for the most part and I also like that TS provides a free website on their own so that I keep both my own website up on our client computer in our sales office, but also another tab open with the TS site showing our tours and rentals as well. The TS site focuses on showing the tours in a boxed setting so it is super easy to find the one you are interested in on just one page. The two sites working together make is really easy for clients to find what they are looking for. I also looked at at least a dozen other platforms before choosing TS, and one of the biggest problems I found with other sites was that they didn't allow for Add-Ons at all, or if they did, they didn't allow for them to be showcased with photographs and full description. TS beats everyone out when it comes to best possible showcasing of any item you have for sale. TS also allows you to include those Add-Ons easily and simply during the booking process, which makes our up sale of all our Add-Ons a sure thing for almost every booking.

I would like to see a few more back end features for the tour operator personally. Such as having the print out of the booking contain all the items purchased by the clients for easy record keeping, such as the Add-Ons. Our company uses Add-Ons heavily so our clients have a more immersive touring experience. We offer 3 different kinds of picnics, hotels on some tours and even entrance fees for some of the tours, though these items never show up on the email that is sent to us to show the booking has been completed. It doesn't list the Add-Ons so we must therefore go back into the system as an extra step, click on the details button and then scroll through the list to see what other items may have been included. Though not a deal breaker by any means, it is inconvenient and time consuming. I would like to see in the future live people available to answer questions on the fly, rather than having to wait one or two days for them to get back to you after you've left a message on the chat line. If I have a question, it is usually involving a sale in that very minute so having to wait several days to even have someone acknowledge the question is frustrating as that means I must put my own clients on hold until TS gets back to me. A live chat person, at least during normal business hours in my country, would be a wonderful improvement.

This system is really in-depth and does A LOT on both the front and back ends. So, obviously that also means you have to put some time into learning about how it can work best for you, how to set it up with all the little details working, etc...to get the most out of it. Once you have all the information set up in it though, it simplifies everything for you and makes your company run smoothly, which makes your life much easier in the end and that is what is all about no? Having said that it is also SUPER easy to set up the basic bits of it so that it starts running and making your customers booking process and your backend control so much easier, and then you can learn more and do more as you go along. So my recommendation is to get the Pro system. Take the time you need to read everything and learn everything about how to make it work best for you as it is really an amazingly detailed system with an answer to practically everything right out of the box!

I have done demos on practically every software out there but nothing compares to the Trekksoft platform's versatility. The front end allows for so much more detailed information and descriptions that other platforms don't. One of the biggest pluses is the Add-Ons capability as our company offers unique, optional Add-Ons that really enhance the tours so they are incredibly important to showcase during the booking process. I especially like the gorgeous pop up lightboxes/booking windows that you can program into a BOOK NOW button for your own website or an agents/resellers site. The client clicks the button, then a pop up lightbox opens with either all of your tours with full details, which is ideal if you have this button on an agents website OR you can also program it for your own website so it opens with that particular tour only for that particular page of your site. The lightbox also allows for multiple languages and all the supporting backend documentation, which is really detailed and hefty, will be changed to the correct language and all sent out automatically to your clients. We have our automated documentation for example set up to send out a pre/post trip reminder/thank you via both email and SMS, as well as PDF's of the tours booked, tickets for each tour, our T&C, and a basket receipt. Electronic wallet is also activated allowing our clients to save their E-ticket to their phone. On the backend our guides then scan the E-ticket or paper printed version to check in clients for their tours and rentals. The Resources funcion is really handy too as it allows us to assign our resources, be it guide, vehicle, bike, scooter, etc...at time of booking so the system automatically keeps track of it all and never allows overbooking. Equally handy we can block out a resource for vacation, mechanical adjustment, etc...whenever we want. If you are on the Professional version (we are) then the customer service is excellent as we have a dedicated agent that answers all our questions within an hour usually, and we only ever have to deal with that person so it is not confusing and he knows already who we are and what we have asked before. This makes it really nice and we always feel comfortable that our needs are being met. The pricing for the Professional level I feel is well worth it as well considering all the hundreds of questions I've asked and gotten help with and the number of bookings that we receive monthly. They pay out on time and everything is clear on the invoice and you also have everything clearly shown on the backend electronically. The reports section is great as you can keep track of everything there and see clearly how you are doing from day to day, or year to year, etc...the Agents feature is awesome too. You can give a travel agent, other tour operator, reseller, concierge at a hotel selling your tours, etc...access to your backend Point Of Sale desk, which is set up to be really simple to use, via a login code and you can control how much access they have, what they see, etc...the system then keeps track of the commissions you own each agent so major time saver there and the reports also show it all clearly electronically. In addition to all of this, you can also have a separate Shop, where you can sell anything you like such as merchandise online. Business Intelligence tracks everything for you too. You can set the parameters for what it tracks such as Nationality or Age of the customer, etc...so you can see where your biggest buying market is, isn't and what works and doesn't anywhere in the world. It is really just a wonderful overall system that gives our company a ton of versatility and most importantly it allows us to sell and feel confident that everything going on behind the scenes is running perfectly.

Sorry, can't think of anything to complain about. This platform is just amazing and dynamic! I do see a lot of complaints here, but so many of them are due to operator error as far as I can tell. What I mean by that is that the person complaining doesn't seem to be learning enough about the system to understand it but rather just complaining that things don't work. For example; I see all sorts of complaints here about things that Trekksoft does provide training documentation for (they have an extensive documentation set for how the system works), or things that I myself have had questions about in the past, but found the answers to by reading the documentation, or asking my dedicated customer support agent about. I've seriously asked thousands of questions and my customer service rep. always responds promptly, efficiently and with the right answer. If he doesn't know that particular answer, then I immediately get an email from someone else in that particular department such as a technician, design expert, etc...who responds to the question directly. So paying for the Professional level per month is the answer here so you can get the best customer service and also access to all the extra things that the system does so you can take advantage of it and get the most out of it.

We are an activity company in Hungary and Slovenia. We use Trekksoft since June 2015 and in overall I am very satesfied with it. First we have used it only for accepting creditcard payments at our reception desk. It is very simple either you use your computer or your smartphone with card reader. In 2016 I had to change our old website to a new one and I wanted to add more features to the site. As Trekksoft gives everything what I need (even more) it was logical to build a website with using their system. You don't need to be an expert in programing or super smart. It is very very easy. Even if you stuck or you would need some help the support team is allways there for you. (For example hungarian language was not available, but I needed it. We managed it pretty quick, so for now hungarian is an option too.) We had our own developed booking and administration system which is pretty good, but I must say Trekksoft knows much more, so we decided to use the booking system from the upcomming season in 2017. It it very simple and many things are automatized, like vouchers, pre and after trip infos and many more. The system can connect you to Online Travel Agents what can be a hugh help in sale. About Money. There are different subcription plans... It is not cheap, but when you think about how much would you pay for your own developed booking system and a website and marketing and so on... Believe me it's worth the money. Trekksoft is not only about their system. They support you with many advises, like webdesign or online marketing ideas, how to use social medias, checklists how to prepare yourself for the next season and so on. I think with Trekksoft and their super team everything you picture is possible. and These days I am sure with using Trekksoft you get an advantage in a hard competition of tourist market.

Generally speaking I am very happy with Trekksoft, and I hope to have more possibility and function in future.

What I like most is that the software is very easy to use and a lot of function are very useful to manage the experiences. Also it is very easy to create a web site. The connection with the marketplace is of course one of the most important part.

Sometimes I would prefer to have more choices. For example I would like for the voucher to have a period of availability, so that I can set to sell the voucher only for the next two months. Or sometimes the are words (in the creation of the website or in the booking part) that I cannot change or choose if I want them to be shown or not and I can not change them. I would also like to have the possibility to suggest another activities at the end of the booking, or during.

Overall it looks like a nice product, but the support is really horrible takes a lot of time and the answers are really from somebody from India... not ye not no but Maybe. Very bad and hardly have any knowledge about the product Sorry but it is not good for the price they charge Ruud

The payment gateway is good if it is working. the overall look is good. I do not know more to fill the Pros SORRY

A lot of issues, the support department has not the knowledge to fix your problems, and the response time is long

TrekkSoft has been a good option for keeping our client's information and payment records in order. There is something missing that I think would be 100% perfect for us if it is fixed soon.

I like the most that it is friendly to use.

The sure thing is we require to see all the information possible in every report. We hope to see all details of refunds, taxes, and discounts soon, all in a statement.

The main hostel holds 205 people at one location and another 150 at our 2nd property so we are pretty busy dealing with issues within the hostel along with making sure all of the guests are happy while staying with us. Using TrekkSoft as our booking software for tour and activities gives us the ability to book move, rebook, refund, update and check passenger lists which give us on reception more time to help the customers with other issues. If guests staying at the hostel want to know how many spots are left and what times the trips are running it takes me 3 clicks on the dashboard and I can give my guest the information. It saves me constantly being on the phone to tour providers checking passenger lists, checking time schedules which in turn promotes productivity and efficiency.

- The customer support is priceless, from setting TrekkSoft up to troubleshooting certain functions. - Real time updates on passenger lists which prevents over booking. - We can monitor our growth, sales from our website and our front desk with the reports and analytics features. - The connect-ability between us and our partners in the tourism industry is a big one, it has turned our hostel into a central hub for locals and tourists!

- With every software there are bugs which occasionally pop up here and there but they get sorted and resolved once you let them know. - We some times feel over whelmed with the new product releases because we feel like we are not utilizing all of the functions available to us.

After several contacts with several offers on the market, I chose this system which was not the cheapest and simplest, to give it a try for a couple of years and see if it woud pay off. After 8 months it looks like it is starting to move . Website is more visible and connections through API are slowly producing results. So far, I do not regret my choice although it is qute an additional overhead on my business. I will monitor the situation in the next few months. I wish that the payment system was different ( less charges from bank transfers)

System is very complete and complex but Customer support is very good. Website structure simple, attractive and can be modified with css to a large extent. Admin desk very extensive. Good link to Market place ( worldwide tour booking platforms)

It is not cheap at all compared to other systems. Very complex admin desk It takes a lot of time and stamina to master it.I still have small problems sometimes. Luckily Customer support is fast, precise and patient. Payments are made from Switzerland . Transfer fees and charges are important at both ends( transfer to France in my case).

(1) Easy integration with some of the biggest booking systems like Viator, Get Your Guide and Expedia. (2) Simple to learn and use, whether just using the booking software or also using the website builder (3) Quick response time from the customer service team

(1) It seems that TrekkSoft has prioritized developing new features over improving the current product and fixing bugs. I think that is now changing as they seem to be working on tightening up the entire quality of the software, but it still needs work to be more stable and bug-free.

Buona sera io ho acquistato il software ma lo sconsiglio vivamente sarà anche un buon software ma l'assistenza in Italia non funziona. Dopo aver avuto pressioni per acquistarlo sono scomparsi nel nulla . DOPO UN mese che ho acquistato il software ad oggi non riesco a farlo funzionare. Sarà anche un buon software ma l'assistenza in Italia è scarsa anzi inesistente . Avevo acquistato il software con tanta carica ora provo solo delusione , dopo un mese siamo ancora al punto 0 . Unica nota positiva mi hanno presentato Destination Italia dopo averlo ricordato piu volte . Loro sono veramente il top subito si sono messi a disposizione e subito hanno agganciato la piattaforma . Un plauso a Destination Italia , magari quelli di trekksoft italia prendevano esempio da loro come si trattano e si lavora con i clienti .

un software che se fa il lavoro suo dovrebbe avvantaggiare chi è iscritto a multi portali ota . Poca perdita di tempo controllo in tempo reale .

Un assistenza scarsa in italia . Il software permette perchè comunque è fatto molto bene . Il problema che se non si trova qualcuno che te lo spiega bene e quindi gli fa uscire tutte le sue potenzialità anche il software diventa scarso . Io sconsiglio questo software perchè in itlaia l'assistenza è veramente carente anzi nulla zero .

In time of pandemic the experience have been really nice.

I like that the software allow me to integrate all my tour into my website ana also gave me internal bookings tools

The invoice and voucher that my customers receive are still difficult to me customize it

The software is really easy to use. It has an great app for smartphone which is really handy if you are on the go while using it.

Sometimes there is some bugs that happens when customers pay, where they show up as "ghosts" with no personal info.

I started using Trekksoft shortly after we just opened our tour operation business and we where in a big need for a tool to make us visible and also manage our guests. Since this day- no regrets. As we are a small company and back in the days had no money for hiring someone to build our web, handle our systems etc. Trekksoft offered it all for a reasonable cost. Also it is really easy to use even for someone who has no idea in building websites and handling back office. Also communication with them has always been really fun and everybody is always really helpful. They also organise different interesting Webinas and have an interesting blog I would recommend to follow. Would always recommend for anybody working in tour business.

For quite some years we were taking bookings with PayPal in a very time consuming and not really professional way, but we dealed with it. But once we tried to upgrade to 'Business' incredible problems rose. Customers service at PayPal have no idea what they were talking about. Everytime you try to contact them again for the same issue, you alway deal with another person. As many persons I spoke to, as many advises I got. Eventually they simply blocked my account and just left me and my company without any means to take online bookings. So for PayPal, less than zero stars. During research on the Internet for an alternative booking system, I quickly found out that it's very difficult to get a Payment Gateway setup if your living and running a business in a country such as Cambodia. I also found out that so called 'Free' online booking systems are very limited in terms of possibilities and terms & conditions I did not felt comfortable with. Than I came across Trekksoft. I was completely surprised of the 'customer care'. They are very knowledgeable, very friendly and usually replies on various questions are almost instantly. My biggest concern of getting a Payment Gate setup was solved in less than a second. Actually you do not need one and can simply use Trekksoft Payment Gateway. No questions asked and no need to send tons of business documents. The Trekksoft account was setup very easely and after a couple of days, we were online again.

Even for the 'Standard' account, lots of possibilities. Very professional appearance. Incredible support team. Not free, but also 'No' worries. Very easy to obtain a Payment Gateway. On the fly tracking of bookings and block dates. Literally taking your business in your pocket.

It has a fairly steep learning curve but very well balanced out with the amazing support. Not yet flawless intergratable with Joomla. No Android App available yet. Payout only once a month.

We have the Office in our smartphones at any tone!!!

Is a very useful system to conecting and displaying booking options. The info actualización is very easy and the notification way by Google calendar is efective.

Some time we have problems with the booking notifications by email. But maybe, is an conecting problems.