All Nitro for Incoming Tour Operators Reviews
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Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Nitro for Incoming Tour Operators
One central communication platform for all reservations. A lot less need for personal Excel files, and less risk of error that cost the company money.
PROSDuring my time using Nitro for Incoming Tour Operators, I found it to be an indispensable tool that significantly streamlined our operations and enhanced our efficiency. The feature that stood out the most to me was its user-friendly interface. The automation of routine tasks was a game-changer, allowing us to focus more on providing personalized experiences for our clients rather than getting bogged down with administrative work.
CONSCurrently, there are a lot of developments from suppliers. It will be important to be able to keep up with integrations to create easy and competitive quotes.
Reason for choosing Nitro for Incoming Tour Operators
the ability to discuss future development and assist in high-priority developments required as a tour operator
Andrej
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Life changer - work twice less, produce and earn twice more
It's as simple as that - before NITRO, our quotes were made in excel. Contract rates and price conditions were extracted manually from our analog data base. Offers were written in word. To complete a standard 7 day all inclusive package tour, it took a good producer between 2-3 hours. In case the offer was accepted, it took additional 4-5 hours to make all bookings, save the and update the quotation. Give and take 8 hours for one ad-hoc group. Now, using NITRO, this process takes max. 2-3 hours.
PROSEasy to use. Even for producers age 50+
CONSDifficult to implement some financial / bookkeeping functions
Reason for choosing Nitro for Incoming Tour Operators
Because it does exactly what we wanted!
Reasons for switching to Nitro for Incoming Tour Operators
Too many shortcomings. Developers simply didn't understand our industry well enough.
Vendor Response
Thank you, Andrej for the nice review and for putting the real ROI to it. We keep improving financial functionalities all the time, but we are always in doubt as to how much effort to put into them. We want to be No. 1 in fast and easy quotations and operations.
Replied September 2023
Eva
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Nitro for DMC services
Our overall experience with Nitro has been a very positive one. The system has made our work more efficient and our operations more smooth.
PROSNitro has been an extremely helpful tool to create, change and organise group and FIT packages for our clients replacing our manual and outdated quotation tools of Excel, word and pdfs. Through preloaded services and prices, creating quotes has become a much quicker and easier task and we have had much less errors in our pricing. We can be precise and concise with our offering to our clients. All offers are being locked for editing once sent, making it easy to follow the process of potential changes througout sometimes a succesion quotations while the package is built to the client's wishes.Nitro is user-friendly in regards to customising your database and prices, as well as in booking, confirming, amending or cancelling services.Being able to access Nitro from anywhere due to it being a web based system is a huge bonus when the office is closed and access to paperwork and emails is limited.We have found Nitro especially useful for tour series with multiple arrival dates where pre-booking services is essential. Also creating vouchers is easy with the bonus of being able to add extra information to it when needed.Nitro has been very helpful in developing the system to suit the clients' needs.
CONSNitro can be a bit sluggish when it comes to formatting email offers and creating itineraries and also when doing invoices. You can only download anything in pdf format meaning that when you have made changes, you will need to remember to download a new document onto your server.We have not found Nitro too useful for our FIT bookings so far as it is lacking features such as extracting transfer manifests and flight and ferry info and adding additional info for our clients. I am sure with more time to work on some test bookings within Nitro, a lot of these things could be overcome by us.The client invoice feature does need some getting used to and probably requires some further development in regards to late cancellations, and credit notes. We have however used it more and more during the season and it is extremely helpful despite some of its limitations. We have not yet used the supplier invoice side yet to register invoices and mark them as paid through Nitro.It would be helpful to be able to link services when booking the same supplier in a project, e.g. coach services required throughout a week. Currently, you either have to make multiple bookings or send a manual booking request and include the whole itinerary.
Reason for choosing Nitro for Incoming Tour Operators
We chose Nitro as it offered a much more user friendly approach, allowed more customisation and less initial admin than the alternative programmes.
Vendor Response
Dear Eva, We appreciate your review and are pleased to hear you had a positive experience with us. Your feedback is invaluable for future improvements!
Replied September 2023
Enda
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Nitro moved our company from analog to cloud based. Staff satisfaction and efficiency up!!
I can genuinely say in one word "Easy". As we get more familiar with Nitro we find areas that can be improved but we see the Nitro team rolling out improvements all the time.
PROSReal people from our industry, who understand our questions, design the program and answer the phone/email.
CONSWe used the downtime of covid to transition our business from office-based, paper-based and manual records of bookings to Nitro. We had no experience with cloud-based operating systems. Trying to pick the right one was the hardest thing for us. Once we picked it the next challenge was to bring staff along while (also facilitating remote working). With no income stream during covid this was a difficult decision to invest time and money - but one we are now VERY glad we made.
Reason for choosing Nitro for Incoming Tour Operators
Because they ticked every box for our company and they appeared to us to be the most straightforward for our staff to use. Getting staff to buy into new systems is the hardest thing in my experience, it really wasn't a problem with Nitro.
Vendor Response
Thank you Enda for the nice and detailed review. We will certainly keep improving the existing and adding new features.
Replied August 2023
Ozgur
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great choice for incoming operator
Easy booking, easy voucher, easy listing
CONSDocumentation very easy such as hotel list, vouchers
Reason for choosing Nitro for Incoming Tour Operators
Because of funcinalty and helpfull staff.
Reasons for switching to Nitro for Incoming Tour Operators
Expensive
Esther
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Nitro review from Ei Travel Group
We have been saving a lot of time by using Nitro.They've always been very helpful and fast to reply. They take your questions/issues into account
PROSEasy to work with, saves a lot of time calculating prices for clients.Great to be able to book visits directly from the system.Customer support is very helpful and quick in replying.You can add the contract rates for all suppliers, so easy to access
CONSIt would be great if we could enter and send roominglists to hotels.
Reason for choosing Nitro for Incoming Tour Operators
I know our previous sales manager looked at a few alternatives, but Nitro was the most user friendly and suitable for our company
Vendor Response
Dear Esther, Thank you for your valuable feedback! We really appreciate the great review!
Replied September 2023
Arif
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed September 2023
Great program for tour operator package program management
It has been good and happy to use Nitro
PROSEasy to use and make changes. You can do almost everything, create a package, quote for groups, FIT or incentive groups. Also it is easy to make the booking and follow up. Overall it is a great program to handle huge amount of both sales and bookings.
CONSIt can still be improved with child quote, itinerary design. It could have been better with project follow up.
Vendor Response
Dear Arif, Thank you for taking the time to share your thoughts. We value your feedback and will certainly consider your suggestions for improvement.
Replied September 2023
Andreea
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
The tool that makes a complex job easy to manage
Quicker responses to clients and precision in costing. Easy and quick to make alterations of tours without risking of making costing mistakes
PROSThe overview it offers in terms of offers and bookings, keeping track of suppliers and cancelation deadlines
CONSThere is missing some features that cater more to the tailor made adhoc FIT tours in terms of presentation of offers and final itinerary
Reasons for switching to Nitro for Incoming Tour Operators
We had past knowledge of Nitro and compared with the other software, Nitro is more aligned with our business model
Vendor Response
Thank you very much for your review.
Replied September 2023
Tom
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Nitro has helped us get to the Next Level
Excellent experience overall. Good customer service along with a system that has helped streamline how we operate the main part of our business.
PROSCreating Itineraries is now faster and the actual Itineraries look a lot more professional now. Being able to send them as a link and a pdf is also a feature which is very useful.
CONSNot being able to link with Sage and lack of some specific Report, which Nitro are working on to be fair!
Reason for choosing Nitro for Incoming Tour Operators
It ticked most of the boxes in terms of what we needed to create professional looking Itineraries in an efficient manner.
Vendor Response
Dear Tom, Thank you so much for taking the time to leave this excellent review. We really appreciate your business and are pleased to hear that you had a great experience with our customer service and system capabilities. As per our latest conversation, we can actually connect to many accounting systems including Sage through third-party systems.
Replied September 2023
Giovanna
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
User-friendly and flexible tour
It has all the features needed to create the itinerary and make a quote both per person or per group. We asked to get some amendments and they made them
PROSIt's very flexible and can meet various needs. You are in control of costs at every step of the itinerary creation
CONSin case of commission to be paid to 3rd parties, the value should be included in the total of costs+mark-up, so to get immediately the real revenue
Reasons for switching to Nitro for Incoming Tour Operators
Did not meet our needs in terms of quotation per person and per type (CHD, solo traveller)
Vendor Response
Thank you Giovanna for the review! We appreciate your feedback. We remember your need regarding the commission and will add it in a due time.
Replied August 2023
Hans Henrik
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2023
A succesfull software solution
The overall experience has been positive, the software covers our need and has been fast been embraced by the people who are daily users
PROSThat it is very user-friendly and developed and managed by people who have a solid knowledge of both IT and of our industry
CONSIt took in some cases too much time with the customization of the software
Reason for choosing Nitro for Incoming Tour Operators
NITRO was more affordable, was covering our needs and more user-friendly
Reasons for switching to Nitro for Incoming Tour Operators
Because our previous systems was out-dated, because NITRO has more functionality and was more user-friendly
Martin
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
progress with nitro
Not a problem, just the translations to the Czech language is a little time consuming. With Nitro, our offers look very professional and working with the projects is very easy and helpful.
PROSWe finally have an overview of the projects and are not afraid that important information will be forgotten. All colleagues can create, view and check projects even from home.
CONSWe aren't yet in a position, where we really need to change anything in Nitro. We are getting familiar with the program yet.
Reasons for switching to Nitro for Incoming Tour Operators
Our software was too old fashioned.
Vendor Response
Dear Martin, Thank you for your review! We are pleased to hear that Nitro is very easy to use and helpful!
Replied August 2023