All Comtravo Reviews
1-21 of 21 Reviews
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Ido
Verified reviewer
Financial Services, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2018
Makes business travels easy
Very convenient
PROSGreat customer service, takes care of my free text requests in no time at any time.
CONSwould be better to have a direct interface and not doing that via mail and confirmations
Vendor Response
Dear Ido, Thank you for your review. We appreciate the time you took to review our product! Thanks and have a good day!
Replied May 2021
Friederike
Internet, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Easy travel booking
We use Comtravo for all travel bookings. In case of rebooking or any issues with the planned itinerary, it saves a lot of time that Comtravo takes care about the communication with the airline / train company / hotel. Also, it is very comfortable to get one collected invoice at the end of the month that includes all types of travel bookings (flights, train rides, hotels, rental cars). It ist also possible to sort bookings by cost centers.
PROSComtravo offers an easy way of booking business travels. The travel agents also react quickly in case of unforseen events during the travel, e.g. flight cancellation.
CONSIf you get an offer with more than two options the overview gets a bit too long, so that you always have to scroll if you want to compare offer #1 with #3 or #4.
Vendor Response
Dear Friederike, Thank you for your review! We're happy to hear that you enjoy our services. We'll look into the issue you mentioned. If you have any other comments for us, please share your feedback with us at feedback@comtravo.com. Thanks again for taking the time to review us!
Replied May 2021
Anonymous
51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed September 2018
Not very helpful
Really useless and extra work for myself but apparently it makes things easier in administration...
PROSApparently it makes it easier for our Finance administrators and office manager
CONSWhere to start - if you have a booking service you expect it to do the work FOR you but in most cases I still have to find a hotel that I like on booking.com and have to tell Comtravo which one to book. Sometimes Comtravo does not even get the booking.com rate. Sometimes Comtravo forgets to apply the corporate rate. Comtravo is not able to guarantee a rate - very often teh rate quoted has to be booked there and then but if you wait a few hours or even a day because you have to confirm other elements of your trip or have to coordinate with other people the rate is gone. Comtravo is not able to save your special requests - even if they are always the same and completely standard (like having a "quiet room").
Vendor Response
Thank you for your review. We're sorry to hear that you had a bad experience with our product, but we appreciate you bringing this issue to our attention. If you have any further comments, please email us at: feedback@comtravo.com.
Replied May 2021
Anonymous
1,001-5,000 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Definitely made life easier, but a lot of competitions out there
Comtravo definitely makes my life easier when it comes to booking hotels and flights for my business trips, and the ease of organizing all invoices in a single place made it more credible and quicker for my company to approve the expenses.
PROSI really like how easy it was for me to just email Comtravo all my criteria and they do the job for me saving me a lot of time searching for the best hotel / flight options.
CONSSometimes I will find a cheaper option myself just by googling and makes me feel like I've been ripped off.
Vendor Response
Hello, Thank you for your review! We're happy to hear that we make your life easier! We do understand the frustration of not finding the best prices, and our team is working on ensuring the best offers at all times.
Replied May 2021
Anonymous
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Frictionless convenience for all things related to travel.
It frees up significant time both from our back office as well as managers.
PROSOutstanding support, very strong / fast development of the product, new platform for travel managers in-house
CONSOnly for business customers, I would like to use it privately. This means I need to jump through hoops to make this possible,.
Vendor Response
Thank you for your kind review! We enjoy making our customers happy!
Replied May 2021
Marcel
Information Technology and Services, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Flexibel, Easy, Fast
Quick Feedback and ease of use. Answer also when i ask them again things are very quick and precise and it is just as easy as it could be.
CONSThat i need always to click multiple times on "book option" from mail. Better would it be per journey an overview page where i can select what i want and click one time book this. Otherwise for a multiple journey it is a multiple back and forth between mails and options.
Vendor Response
Thank you for your review, Marcel! We'll take your suggestion into consideration to further improve our services.
Replied May 2021
Tatu
Verified reviewer
Aviation & Aerospace, 201-500 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Comtravo for BSAA Finland
We are spending A LOT less time on planning flights and making sure everyone has a reservation - both for travel and accommodations. That has freed time for us to concentrate on out own core business.
PROSThe ease of use from sending the request to booking and going forward with confirming the reservation
CONSSometimes the flights / bookings we need to do are not easy to find and to make sure that the correct flight will be suggested, it might require work to spell out the correct flight and departure times Very minor inconvenience
Vendor Response
Dear Tatu, Thank you for your comments! We're happy to hear that you save a lot of time using our service. As for the user experience, we'll take your comment into account for further developments.
Replied May 2021
Anonymous
1,001-5,000 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Use Comtravo for business trip planning
I can request travel options by just sending an email with rough details of my trip, get those options by email and select what I prefer in a couple of clicks, since my payment data, passport details etc. are saved already.
CONSDon't have any particular grudges with it.
Vendor Response
Thank you for your comment! We love seeing happy customers.
Replied May 2021
Gloria
Logistics and Supply Chain, 501-1,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
3
Reviewed December 2022
Comtravo
Overall all good. The platform is pretty easy to operate and makes it simple to book company trips
PROS- Easiness of use- Straightforward and simple to navigate it - Customer support when requesting to change flights
CONS- Not many results come up when looking for hotels- The fees are quite high considered that booking hotels could be easily expensed through other platforms
Rohit
Management Consulting, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Agile software with human touch
Ease of management, Simple user interface, Flexibility to be in control of things and manage changes on the go, ~24hrs availability
CONSMore customized and localized options can be offered
Vendor Response
Dear Rohit, Thank you for your comment! We're currently working on more customization and localized options. We hope you'll like it. Thanks again for your review!
Replied May 2021
Takashi
Consumer Goods, 1,001-5,000 employees
Used less than 12 months
OVERALL RATING:
2
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
good concept, easy to use, but price not optimal
easy access, friendly staffs, intuitive to use
CONSyou find much better prices and deals on booking.com, kayak, etc - so prices are not reliable through your agents
Vendor Response
Dear Takashi, Thank you for your comment! We always try to offer the best prices to our customers. If this wasn't the case for your booking, we apologize for that. We do, however, hope that you enjoyed your travel experience with us and our service nonetheless. If you have any further feedback, please feel free to contact us at feedback@comtravo.com.
Replied May 2021
Sahar
Accounting, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
One of the best customer service i've encountered
- Quickly helping you with finding the right flight, even on a short notice - Not doing mistakes when it comes to the flight being booked: luggage, seats, etc. - 24/7 support
CONSA chatbot might be a good idea, instead of the current emailing communication, but that's not a must, just an optimization idea
Vendor Response
Sahar, thank you for your feedback. We'll forward your suggestion to the person in charge to explore the idea further. Have a good day!
Replied May 2021
Alex
Internet, 1,001-5,000 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Travel-Booking
I booked several flights/hotels on that platform and was very happy so far.
PROSVery simple and easy to use. Good choice for booking possibilities
CONSAll good. I used that company quite often in past and the only thing i dont like is that you have sometimes to contact them via email to approve the booking
Vendor Response
Thank you for your feedback. We've added several new features and booking channels to our services in the past couple of years. We hope you enjoy them. You can always send us your feedback at feedback@comtravo.com
Replied May 2021
Anonymous
51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed September 2018
Comtravo is about ease in booking
Leaving complicated travel booking websites behind. Rather using a simple email / chat based interface.
CONSThe chat based interface can sometimes be limitting. More additional web interfaces would helpful.
Vendor Response
Hello, Thank you for your comments! We're happy to hear that you enjoy how easy it is to book with our services. As for your suggestions, we'll forward them to the respective department. Thanks again for taking the time to review us.
Replied May 2021
Dennis
Verified reviewer
Human Resources, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Best travel agency for business travels
It saves so much time. I hate comparing all the different offers manually, and then the usual cak and forth between accounting and me to do the paperwork afterwards.
CONSNothing I can really think of. Never had any issues while using the service.
Vendor Response
Dear Dennis, Thank you so much for your feedback! We're happy that you enjoy our services!
Replied May 2021
Magdalena
Verified reviewer
Internet, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2018
It made my life so much easier. With only 1 email all is done. No more comparing offers etc.
The human touch of it. The fact that it is not intangible. Customer support is amazing and always on point.
CONSIt would be great if my personal travel preferences could be learned by the software in a different way. An integration with other travel or even social media platforms could maybe be helpful for that.
Marcello
Real Estate, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Awesome Product, great Service
User Experience, Service, Fast Booking Process, Design
CONSsome minor bugs, especially in the early days,
Vendor Response
Dear Marcello, Thank you for your comments. We're happy to hear that you enjoy our services. We may have had some minor bugs in the past, but if you notice something now, feel free to share it with us at feedback@comtravo.com. Thank you!
Replied May 2021
Anonymous
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
The easiest way to organize the business traveling
The booking process is super easy and if there are any problems, the support is very fast and friendly.
CONSCurrently, almost all features are great, so I have nothing to complain about. Once there were short server problems but that was fixed quickly by the tech team.
Vendor Response
Thank you for your great comment! We're happy to hear you enjoy our services!
Replied May 2021
Florian
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Amazing tool - it helps to save money and time!
Its ease of use. Booking business travel used to be a hussle! now its just a chat away. I can highly recommend.
CONSThat I haven´t found it earlier!!! The time wasted manually booking travels has been horrible an just a waste.
Vendor Response
Florian, we really appreciate your kind review! Thank you!
Replied May 2021
Louis
Computer Software, 2-10 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
The best travel platform on the market
- the solution to book travel is very user friendly - excellent customer service - you can call experienced agents, send them email or book through their online solution
CONS- Airbnb is not integrated yet in the booking tool
Vendor Response
Dear Louis, thank you very much for your kind review!
Replied May 2021
Gunnar
Think Tanks, 51-200 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Pro
Nice, handy tool! Good Support by Comtravo.
CONSMinor features regarding usability yet to be optimised.
Vendor Response
Dear Gunnar, Thank you for your comments! We're always working on optimizing our product. Please feel free to share your feedback on our features with us at feedback@comtravo.com.
Replied May 2021