All Gaviti Reviews
1-25 of 29 Reviews
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Anonymous
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Really great, the best app I've tried for my business
Makes money management for my business much, MUCH easier! Thank you!
PROSIt is very easy to use (user friendly), looks great, there are no lags and it is very responsive. I reached out to ask the developers a question on how to do something on Gaviti and they were very helpful. The response time was great, I didn't have to wait for too long to get my answers. I'm glad it works well on Google Chrome on iPhones.
CONSThere is no Gaviti app for android and I wish there was, it would make my money management for my business much easier.
Bart
Building Materials, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Great performing, value based automated collection tool
Very positive and would recommend to any company looking for an automated collection tool that does not cost an arm and a leg but delivers what was promised.
PROSEasy to use, quick setup, user customizable and delivers on promises.
CONSNot much - overall product works well. I do wish for user customizable dashboard where we can setup our own metrics.
Reason for choosing Gaviti
Price was very competitive, the interface was clean and easy to navigate and the overall ease of use.
Vendor Response
Thank you for the very nice review Bart. We are so happy that you are finding Gaviti valuable and easy to use. I am also happy to tell you that Gaviti users actually CAN create their own dashboards AND their own custom field metrics. - Please reach out to your customer success manager for more information.
Replied December 2023
Daniel
Mining & Metals, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
PHX Holdgings Review
We really appreciated the willingness for customer success to take our suggestions and implement them as new features.
PROSEase of use. The ability to free up space for the team.
CONSTrying to find the balance between reaching out to often with our customers vs not enough.
Reason for choosing Gaviti
Ease of implementation.
Monica
Computer Software, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Derbysoft's comments on Gaviti
Not bad, user friendly. I don't need to spend too much time to study the system because each of its fuctions is easy to understand.
PROSVery flexible and easy to use. And I like the color used, very striking.
CONSCredit Report doesn't allow as many column fields as Invoice Report.
Vendor Response
Thank you for the nice words Monica! Glad you find the system easy to use and understand. Thank you for the feedback about the credit report as well. We can look into this for you. We hope you continue to enjoy Gaviti.
Replied March 2024
Anthony
Marketing and Advertising, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Gaviti Review
Gaviti has had a very clear impact on our collections - our DSO has improved significantly and Gaviti has quickly become a must-have software for our growing finance department.
PROSThe most impactful part of Gaviti are the customer success managers that go above and beyond to ensure our company is set up for success. They were quickly able to understand our business needs and tailored our Gaviti workflows to make the most of this software.
CONSThere were some challenges with the QBO workflow tags that could be supported out of the box. We were unable to use the Company Name rather than the Company Display Name, but the CSM team was quick to assist and solve the issue.
Reason for choosing Gaviti
Very similar products, but ultimately chose Gaviti due to what they could support out of the box and the CSM team who helped with implementation.
Steven
Information Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Issuer Direct Corporation
We have been using Gaviti for about 3 months now and have seen improvement in collections and communications with customers. Our implementation manager, [SENSITIVE CONTENT] was excellent and has been very helpful in getting us up and running.
PROSThe software was easy to use and implement
CONSSome of the features of marking promises to pay, responding to emails within Gavit can be a little cumbersome.
Reason for choosing Gaviti
Demo was good and looked easy to use and checked all the boxes we were looking for within our budget.
Qiana
Chemicals, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed August 2022
Gaviti Observation
I like that I am able to access everything that I need for the customer under 1 platform.
PROSIts user friendly and easy to navigate. It gives the customer more options where they can self serve.
CONSSome aspects were a little confusing for me, like the work flows.
Reasons for switching to Gaviti
Chargebee did not work well for what the company needed
Christian
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Excellent Product, helped transform our AR
The team at Gaviti has been excellent from the start, im so thankful we made the decision to partner together in 2020. At the time we had no systematic way to track AR invoices. This has transformed my AR team. The customer service is top notch and they've always been there to support my team. Multi-Entity, Multi-Currency as well, which is our business grows internationally this will continue to be a valuable tool.
PROSThe user interface is easy to navigate, it was easy to set up, it provides all the management reports we need to run a successful collections team.
CONSIt doesnt recognize the project in the Sage integration, just the customer, but this is a manageable item.
Reason for choosing Gaviti
Price, U/I, ease of use, customer service.
Mark
Packaging and Containers, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Gaviti Delivers!
Gaviti is easy to use, easy to implement, effective in reduction DSO and they have outstanding customer service. All in all, we couldn't be more happy! Gaviti simply helps us be more effective at collecting our Accounts Receivable and we are so pleased we are getting ready to add the Credit Management module
PROSIt is like collections automated! I was skeptical that the automated workflows would be effective, but they certainly are. Without any intervention from my team, our DSO has improved 15%.
CONSWhere have you been my entire career, and how come I had to wait so long for you!
Vendor Response
Hello Mark! Thank you for the very nice review. We are so glad that Gaviti has been able to help you. We look forward to continuing to serve you.
Replied December 2023
Drew
Transportation/Trucking/Railroad, 501-1,000 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Gaviti - Endless Possibilities
Our experience with Gaviti has been great. The onboarding process has been smooth and the training has opened our eyes to even more areas in which we can use this product.
PROSGaviti is very dynamic. It gives its users the potential to be proactive and design the software to fit the current needs of the business.
CONSSetting up the workflows can be a little tricky, but once your get more experience, they can be extremely helpful for your collections team.
Reason for choosing Gaviti
We chose Gaviti because of its fair pricing, the flexibility offered in the form of a free trial, and its dynamic use-cases.
Thomas
Verified reviewer
Oil & Energy, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2022
Game changer for easy accounts receivable.
Hard to imagine being without it at this point.
PROSI like that it includes all parties so customers are being bombarded by phone calls by the different departments with the same goals.
CONSOccasionally some of the buttons with an accounts don’t work equally
Johnathon
Marketing and Advertising, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Great value for your collections related needs!
In addition to the product itself being very easy to use, what I appreciate most about Gaviti is that it does the heavy lifting for those involved in collections. Rather than manually following up on each individual customer, Gaviti can handle the entire follow up process for all customers which frees up the user for more strategic thinking. The administrator also has complete control over workflow email template designs which allows for quick pivoting in targeting and messaging strategy when necessary. On top of that, the system provides useful metrics and is able to manage communication not only internally with the team, but also externally with clients as well.
CONSAlthough the invoice attachment function helps, what would be game-changing is if all open invoices per customer could be attached for download in one email to the customer. Furthermore, when the invoice table is embedded in the email, all of the invoices listed should be available through the link. Hopefully this is already part of the current road map. Other than this specific item, there isn't much to not like about Gaviti.
Kari
Food Production, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2022
Helped our customer service team get involved with collections
We implemented Gaviti quickly - within 2 weeks. Easy to get going especially since the Customer Success team was so prompt, involved, and knew our goals and timeline. They have provided excellent service with fast turnaround rates. Like the chat feature - would ask for a more robust help center. Thank you Gaviti!
PROScustomer emails are very easy to draft - love the data fields you can add to the text. having the visibility into invoicing status, what emails have been sent, and being able to easily automate reminders has really helped our customer support team be more involved with collections. before Gaviti, we had no visibility and it was slow/hard to help customers when they would call in about payment questions.
CONSthe customer response / activity could be more like an inbox and drive automation of workflow pauses. today it's just an activity feed - but seems like it could be much smarter. Also some of the reporting filters could be simpler.
Reason for choosing Gaviti
seemed like it had the most robust customer communication tools
Firdaus
Information Technology and Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
impressive AR Management Tool
I am pretty content with Gaviti.It was easy to set up and has been easy to use. Support is highly responsive
PROSInterface is easy to use, customized workflow, internal and external messaging freqture
CONSDashboard does not let u drill down the details behind the number very well
Jim
Semiconductors, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed August 2022
Our experience with Gaviti
We have had an excellent experience with Gaviti so far. [SENSITIVE CONTENT] has been outstanding and has a deep invested interest in our success.
PROSI like the automation and control of reaching out to customers when invoices are due.
CONSSetting up the workflows could be a little easier.
Stephanie
Semiconductors, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Satisfaction with Gaviti
can upload and extract the data fast and it's working great! great system so far
PROSthe dashboard which we can easily view the information especially the DSO
CONSit would be nice if to add on statement of account delivery
Reason for choosing Gaviti
by the [SENSITIVE CONTENT]
Azhar
Defense & Space, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Very user friendly, super easy to easy and unmatched customer support
UI and Dashboard is excellent, user friendly, practically no time required for setting up and the most important part is Workflows !Amazing.
CONSI wise Gaviti could do a little account reconciliation :)
Katie
Transportation/Trucking/Railroad, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Versatile solution for managing AR
My experience with them so far has been great. Their staff is friendly and supportive.
PROSSo far this product has some features that I am very excite about. Their workflows ollow us to streamline front end collections efforts without physically touching the account.
CONSI have not been able to play with it enough to identify what I don't like. I do think that whatever suggestions I have, they will listen and if they seem room for improvment, they will escalate.
Reason for choosing Gaviti
It was affordable and user friendly and integrated with our accounting platform, Great Plains.
Melanie
Transportation/Trucking/Railroad, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Exceptional Platform
With Gaviti we are able to get our real time DSO. We are able to send Invoices and Statements to our customers and make our collections process run more effectively.
PROSWith Gaviti, you can make the adjustments to the workflows to fit your needs. You can make changes to any of the work flows you create to adapt to the needs of the customers you have.
CONSAt this time I do not have anything negative to say about this platform.
Michelle
Construction, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Must have for your AR/Collection needs
I would recommend Gaviti in a heart beat.
PROSThey were very helpful in the training process and patient!! I love that you can set your own workflows and automatic email reminders. This is perfect for a big company. Set it and forget it.
CONSI honestly have no cons. We've been using Gaviti for almost a year and everything has run smoothly.
Jason
Electrical/Electronic Manufacturing, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Gaviti review
Easy to work with people very friendly, helpful and knowledgeable.
PROSEasy to get up and running. Very smooth integration.
CONSShould add OCR functionality in order to send entire file to be parsed on gaviti side instead of sending hundreds of invoices from the customer.
Reason for choosing Gaviti
Cost of ownership.
Michael
Civil Engineering, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
The Best Tool for Collections Automation
Very impressed
PROSThe product is very user friendly, cost competitive, and effective
CONSWould be great to integrate customer emailed responses into the activity ledger (although I believe this is on the roadmap)
Aaron
Research, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Great service
Collections and all the features for client facing size
CONSCant think of anything. 2 months just using it
Alan
Transportation/Trucking/Railroad, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Great Product with top tier customer support!
We are consolidating all of our A/R (5 companies currently) into this one system to help with collections internally and to provide a better experience to our customers.
PROSThe customer service. Reuven has been top notch in helping us get Gaviti setup.
CONSThe one feature we would like is to be able to upload our import files for all of our internal companies at the same time. Currently Gaviti requires that each companies import be a separate file.
Emilia
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Such a great software that really allows my business to thrive!
I like how responsive the customer support is! Anytime I have a question the team is extremely helpful in any way they can be and I really appreciate it! The software is flawless.
CONSI wish there was an app for android :( I'm sure there will be one in the future but in this day and age everything is done through technology, so having the software available on the go would be amazing