All CUBIC Reviews
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Ramona
Government Administration, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
CUBIC
Very positive transition to CUBIC. Our old billing programmer worked with the IT personnel to write a program to transfer our customer data base so that we did NOT have to spend time entering information for 1200 customers. It was an easy transition and that speaks volumes to the IT Support personnel. All modules we have are very user friendly.
PROSAutomation and user friendly data base, and the interface to our General Ledger.
CONSLearning curve to complete billing data base and different type of billing process.
Reason for choosing CUBIC
The main reason at the time is we had purchased BUCS, and the CUBIC again, the interface ability to streamline data entry duties. A time saving solution.
Pam
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Good product but hard to maneuver.
Overall our experience is good. But there are a lot of steps to do on somethings to accomplish a task. Thank goodness for the Customer Service Support.
PROSThis product is not very easy to use. Things that would work best for our company are not available to do with CUBIC. System in the past BUCS, was even worse from what I have heard from employees here that used it. The training you receive is amazing and this helps a lot knowing that you can always call and talk with someone and they can typically assist you.
CONSThings that would work best for our company are not options available that CUBIC can provide. You have to do a lot of improvising and adjustments.
LEANN
Government Administration, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2021
Cubic Review
I like being able to back date payments.
CONSSoftware is more suited to larger companies/cities vs a smaller village.
Belinda
Government Administration, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Cubic
I like that I can use it with out much worries, If I have any questions most of the time I can call customer service and get help. I like the easiness or the billing system.
PROSI use Cubic billing software everyday and it is very easy to use. It is an easy program to follow. I find Cubic to be very easy to have any errors fixed with help of customer support. When I make an error I write down the way to resolve the issues and if it so happens I make the mistake again, I have my notes to refer back to and I can correct it myself, which is great.
CONSI really don't have any negative about Cubic, it is very easy to work with.
GWEN
Utilities, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2021
Cubic is a very good program
What I love about cubic is the remote service if I mess up I have a team that can come in and help me. Thank you for that.
PROSThe features are very easy to use. When you are looking for something you can find it, that's what I like about the program. The only thing I don't, like is the restore and the backup is right beside each other and I have hit the wrong button and restored instead of back up. I love everything else .
CONSI just feel the restore and the backup should not be side by side because it is to opposite things. One saves the work and the other take it away.
Angie
Utilities, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Great software
So glad we went with Frey. I have used 2 different billing systems previously & CUBIC is hands down the best. We are all very happy with the decision we made!
PROSSoftware is easy to use. A few of the features have allowed our billing process to be shortened by days. Customer service is fantastic!
CONSIt was time-consuming to gather all the information needed to be able to switch to this software but well worth it!
Reason for choosing CUBIC
Liked the functionality better & thought long-term CUBIC would be the best option for our office needs.
Stephanie
Utilities, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Cubic is a yes for me
My experience with the Cubic is Wonderful.
PROSOur Water association uses Cubic as our billing system. Cubic is an easy system to navigate and makes bill and statement printing easy. if customers have any questions about their bill I'm able to find the answers easily and quickly. Customer service is always excellent.
CONSThe updates have to be loaded twice sometimes.
Sherry
Government Administration, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
It's a very good program that contains even more than we need, beings we are a small Village.
I have had a great experience with Cubic.
PROSThis program is fairly easy to use, but the Program Support from Frey and Company is outstanding.
CONSSometimes there is more than I need, since we are a small Village.
Reason for choosing CUBIC
Frey and Company Support!
Shelley
Utilities, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
CUBIC Review
My overall experience has been excellent.
PROSI like how easy CUBIC is to use the most. Navigating through the different screens and options makes answering customer questions so simple. Everything is very clear.
CONSI have yet to find anything I dislike with CUBIC.
Aaron J.
Verified reviewer
Government Administration, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Broad Software of Utility Billing Users
CUBIC is very powerful and can do a lot of things for utilities. Overall, my experience has been good with it. Frey has great customer support to help navigate the difficult things.
PROSThe software is very adaptive. You can add multiple fees or taxes, you can also create billings for multiple types of utilities.
CONSConsolidation of user accounts is difficult. The local school has multiple meters, so each meter has it's own account. This can make our large user report difficult, because it treats each one of those accounts as a large user, however the real large user is just the school.
Renee
Government Administration, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
RRDA
Wonderful experience thus far, training was great and [SENSITIVE CONTENT HIDDEN] continues with excellence support on the daily
PROSThe ease of use and customizable reports
CONSSome restrictions as compared to our old system, learning curve settled some of these issues
Reason for choosing CUBIC
Chose CUBIC upon recommendation of our consultant, [SENSITIVE CONTENT HIDDEN]
Reasons for switching to CUBIC
Growing business, concerned with longevity of Excel based system
Kathryn
Government Administration, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Wonderful Program
Working with utility payments are very easy and super easy to see what all is happening within an account. Customer service is so much easier with this software.
CONSThe fact that online payments are not shown in real time within the account. We use an outside company for credit/debit/online check payments.
Dona
Utilities, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2021
New User/Daily User
This is another FREY program that has the has the four sections where I can find what I need. I also like that all these FREY programs have the message center that lets other users know why they can log on if you are doing back up or checks or what ever.
CONSI have only been using this program for 4 month and not too much thought has gone into finding anything I dislike about this or any of the FREY programs. Maybe by the next round of reviews, I will have a dislike or two.