I am not sure anyone can beat Heartland Payment Systems. We moved between processing companies 4 times over 5 years and as a consultant for other hospitality businesses I still recommend them ahead of all else. From the reps, to the service, ease of use, low processing rates and an incredible company that stands behind it all. This is a brand you can trust and service you can count on.

There are no cons with Heartland unless you can't find a rep in your local area. Then I say, work with them anyway, they are worth it and you will be treated like family no matter what.

It's easy. I don't have that nagging feeling that I am being ripped off because of hidden fees because there aren't any.

The customer service is amazing! The people are so friendly and helpful when you need help. The software is very easy to use. You see everything! There aren't hidden fees or fees that are impossible to figure out and the fees are lower than others.

It doesn't seem to be set up for automatic payments or maybe it is, but I haven't figured it out yet. It's the one area where customer service wasn't able to help me.

I have to rate my experience with Heartland as very, very poor at this point. I moved away from them to Beyond and was able to cut my credit card processing costs in just about half.

When I used to have a rep that I could easily contact and he would find help I needed.

Heartland started lopping fees on us over the years. Their support has failed to provide me with a customer file as I was promised I would be able to get. They were zero help in that regard for my switching processors. And I do not like how they handle charge-backs from customers who have defrauded us.

Heartland does exactly what they've said they were going to do. They allow us to take credit cards and they pay us the very next day.

They do what I need them to do and I have had no issues in the last 2.5 years we've been with them. They also have stellar customer service. Every time I call, I get someone who is very pleasant and helpful, which is difficult to get with most companies.

Their website looks beautiful but it can be difficult to use and VERY slow to load. Also, their pricing is beyond convoluted so I have no idea what I'm paying for, but I do sense my rates rising.

Overall experience was favorable

ease of ACH and recurring billing set up -

did not have capability to handle employment taxes in Canada - problem for us as we had a couple of Canadian employees

Heartland is enormous. Everything you need to fix is taken care of by a different team. But a member of that team is assigned to you, so there is a chance of developing a relationship, helping you to build a good experience for you customers. But the online experience of working with heartland can be over whelming. Different website to visit for each product of theirs you use. The software for the POS is outdated, as they are well aware. They're developing another mobile payments option, which was more problematic than helpful by the time I left in April of 2023. The didn't tell me the new product was still in Beta, I only found out after I was committed, and having issues with the product.

They kept some of the records well. They were easy to roll out. Kinda, but that's mostly due to how dated the product is.

The updated product (I left them April, 2023), and which I used for 2 weeks, was still in Beta when I left. I don't think it was ready to be rolled out, but the older product lacked certain analytics that I needed. When I reached out to tech support for help with the new product, I received vastly different support than other teams had previously offered. They were rude and then ghosted me. I was disappointed that I was sold an upgrade for product without having been told it was in Beta.

I like that our tenants have to option of paying for the laundry services online.

I wish that our on site machines could simply accept a credit card instead of having to go online to purchase a code.

It will break a mom and pop restaurant with the fees of processing and a unusable system.

When working the terminal was easy to use.

Third party contractor Retail systems inc. could not keep system running to save their lives.

Overall, Heartland is a great tool. I've used others in the past, but this one is one of the best.

It's a great tool to be able to take payments and allow people to make payments online. We have had great success with integrating the platform onto our website. It's very easy to maneuver.

We've had some issues with the connection between the online software to a credit card machine. If we are inputting customer information directly into the website or platform then it works perfectly, but the link to a credit card machine can be spotty. Additionally, the reporting on Heartland isn't as great as I would like. It can be difficult to go back and find transactions in the system.

I find the payment processing at heartland very efficient, it provides easy refunds and corrections at relative speed

It seems a little more archaic in appearance than square and is a little slower, but it does what is required

Absolutely terrible from start to finish, hopefully Capterra will help me rectify the damage they have caused us. They don't care at all about the customer experience, maybe they care about their online reputation. I even tried to apply for merchant services with them to trigger an update on our account, and they won't even respond.

Negative and costly experience all around. Permanently damaged our business. They refuse to explain anything at all about blocking my business on the TMF list, thus damaging our ability to apply for any merchant services.

Zero follow through during the aggressive sales attempt, poor documentation processing, no support. They "blackballed" our company and no one has any information whatsoever, and no training on how to direct us. Hours and hours invested on phone and email with zero progress toward understanding how this happened. This is FRAUD and they should be required legally to explain and justify their mistakes.

Heartland Payment is accurate in processing credit cards, and it is instant in solving many security challenges.

Heartland Payment is vibrant and dynamic, where it brings no payment challenge.

As long as we were using the point of sale system, we were very happy. Cancelling our service was a nightmare.

We were charged for 3 months after attempting to stop our service. After speaking to Customer Support [SENSITIVE CONTENT] I was told that I would receive a call or email within 3 - 5 days from the client-management team about a refund. After 7 days of no contact, I called back and had to insist on speaking to a client manager. I finally spoke to [SENSITIVE CONTENT], a Client Manager, who said that there was nothing he could do to reclaim the fees charged to us. Very poor client service.

Integration into Point of Sale system and Web Portal.

Sometimes we don’t understand bills and charges.

Heartland is easy to use, works qyuckly and accessing previously run payments and reciepts are very easy.

I wish Heartland connected to the other software we use, to make it easier for our accounting department and agents. If the system connected to yardi and the information was inputted automatically it would save us a lot of time.

Dreadful. Don't walk, RUN! Customer service is terrible and the system is equally disastrous.

nothing. Was promised the moon but system barely functions, customer service hangs up and won't call you back, start up team didn't even set up portal.

Customer service, glitches, does not function as sold.

On my end is was easy however again the verbiage is a little confusing when reading our paychecks compared to ADP

The product is an easier process than ADP

The information is not put in terms to be easily understood by the average employee