We switched software right after a billing cycle from a software computer that just wasn't cutting it with our needs. [SENSITIVE CONTENT HIDDEN] were great in getting us transferred and up and going with only minimal issues. They were always there when I had any questions and still are a year and half later. There are some report forms that are already available and can be customized to your needs. Our billing time process alone has been cut in half. We have over 3000 invoices to generate and mail. It takes us just about 3 to 3 1/2 hours to print, stamp and have ready to mail as opposed to the former 6 to 7 hours. With all that WAM has to offer, it can be overwhelming, but it definitely has been improvement to our company.

There are many pros to this software. The ones that come immediately to mind are exceptional customer service, ease of use of software and availability of many standard reports as well as customized reports. I also love having the new option of texting my customers. I got a lot of response to a text message over leaving a message.

Honestly, I can't think of something that I like least about this software.

Good, easy, with a few missing tasks, but very good, easy.

This software is easy to use and easy to implement. It does everything we need

Lack of routing errors are sometimes made, data is not saved, and it's not often, it's been done once before.

Customizable reports, as long as tech support makes them for you

WAY too easy to make a mistake in this program, unfriendly tech support, takes 3 hours to run the routes. Handheld devices are almost useless.

I'm probably one of WAM's oldest customer"s and they have always been wonderful, very helpful. Being a family business I was not trained in the beginning of using Wam so if I have something I don't think works for my needs they show or train me the correct way so it does. For years I just used Wam for billing. But now i'm learning routing and eventually even dispatching. We just started to this year to do e-billing which save alot of time and money.

I've used Wam many different ways being from being a larger a waste hauler, to now just doing portable toilets and rolloff dumpster. They are perfect for both uses. They always find was to help you be more organized and productive. Their one key billing is so easy. I don't think most other companies offer anything like it. Everytime I think they don't offer something its usually me just not remembering how to do it correctly.

The time change they are in Reno and I'm in CT.

Product is great! Covers everything we do. Customer support is absolutely fantastic. Vey professional and courteous!

Ease of use Reliability Customer support [sensitive content hidden] going above and beyond to take care of us always. Thank you

Initial setup. We were very inexperienced but the WAM team came down and got us setup. Really not a con...more of us being new to industry specific software. We didn't know much back then. 20+ yrs ago