We switched software right after a billing cycle from a software computer that just wasn't cutting it with our needs. [SENSITIVE CONTENT HIDDEN] were great in getting us transferred and up and going with only minimal issues. They were always there when I had any questions and still are a year and half later. There are some report forms that are already available and can be customized to your needs. Our billing time process alone has been cut in half. We have over 3000 invoices to generate and mail. It takes us just about 3 to 3 1/2 hours to print, stamp and have ready to mail as opposed to the former 6 to 7 hours. With all that WAM has to offer, it can be overwhelming, but it definitely has been improvement to our company.

There are many pros to this software. The ones that come immediately to mind are exceptional customer service, ease of use of software and availability of many standard reports as well as customized reports. I also love having the new option of texting my customers. I got a lot of response to a text message over leaving a message.

Honestly, I can't think of something that I like least about this software.

Good, easy, with a few missing tasks, but very good, easy.

This software is easy to use and easy to implement. It does everything we need

Lack of routing errors are sometimes made, data is not saved, and it's not often, it's been done once before.

Customizable reports, as long as tech support makes them for you

WAY too easy to make a mistake in this program, unfriendly tech support, takes 3 hours to run the routes. Handheld devices are almost useless.

I'm probably one of WAM's oldest customer"s and they have always been wonderful, very helpful. Being a family business I was not trained in the beginning of using Wam so if I have something I don't think works for my needs they show or train me the correct way so it does. For years I just used Wam for billing. But now i'm learning routing and eventually even dispatching. We just started to this year to do e-billing which save alot of time and money.

I've used Wam many different ways being from being a larger a waste hauler, to now just doing portable toilets and rolloff dumpster. They are perfect for both uses. They always find was to help you be more organized and productive. Their one key billing is so easy. I don't think most other companies offer anything like it. Everytime I think they don't offer something its usually me just not remembering how to do it correctly.

The time change they are in Reno and I'm in CT.

Product is great! Covers everything we do. Customer support is absolutely fantastic. Vey professional and courteous!

Ease of use Reliability Customer support [sensitive content hidden] going above and beyond to take care of us always. Thank you

Initial setup. We were very inexperienced but the WAM team came down and got us setup. Really not a con...more of us being new to industry specific software. We didn't know much back then. 20+ yrs ago

Solved my routing issues as I was routing through and excel spreadsheet. The ease of keeping track of customer's routing, invoices, notes, etc. are great!

Very easy to learn/use and work with. The routing system is so simple to use.

Really don't have any complaints and haven't found anything that I don't like about this software.

The software is exceptional and the support is amazing and really fixes things quickly

This software is easy to use and easy to implement. It does everything we need in our business.

Routing software is lacking and not easy to use.

PROS: Tech support is very good. This program is very data intensive, asks for a lot of customer information resulting in vast analytical capabilities. Web based options for email, auto-pay and phone calling programs work well. Report availability is very broad, 100's of standard reports, and countless custom reports available. One Key billing is very fast. Nightly Automatic report queue run reports automatically. Program is very flexible and can be customized to your specific need. Tech support is available to write specific reports and customize program to fit your needs. Interfaces with Google Maps. CONS: Initial price may be higher than competitive programs, but you get A LOT for your money. Call Center and Email center programs need a working knowledge of Excel. Some minor quirks in operating the program, but nothing that training can't address. This is a program for serious operators, for smaller operators, perhaps WAM's other program, Easy Bill & Route, might be better, then, graduate to Hauler when needed.

It is always a pleasure working with the staff at WAM. They are always very friendly and helpful! I find your program user friendly. I will have to say Ashley and Ben are my two favorite! Please continue your high level of service.

The WAM customer service people are great to work with, and return any calls in a timely manner. The program itself works great for me, and there are many ways to custom it's features to match what I need from it.

Each garbage / trash collection / c&d / recycling business is ran differently. WAM can be customized to meets your needs. Tech support is outstanding! One of our best decisions we made to switch (17 years ago)

This program is very user friendly. The tech team is fantastic and very nice to deal with. They answer quickly and always have the answer we need!!

Overall good program. Staff is friendly and good at making us comfortable asking any question. It does almost everything we need.

I enjoy knowing wam and its in and outs . my fav thing is that you can make reports like you want them to run !!!!

very knowledgeable & always so helpful