About Hippo Manager

Hippo Manager is a cloud-based veterinary practice management solution for small and midsize clinics, hospitals, specialists and independent contractors. Its main features include appointment scheduling, reporting, point of sale (POS), reminders, inventory and more.

Hippo Manager can manage all the clinic appointments with adding resources, use color coding for different type of appointments, modify appointment schedules and more. Its inventory management allows users to check on stock levels, add or remove quantities and track margins.  Users can send appointment reminders, SMS notifications, e-statements and other communications directly to customers.

Hippo Manager comes with an integrated POS system, which enables users to enter transactions, ...


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Supported Operating System(s):

Web browser (OS agnostic)

121 Reviews of Hippo Manager

Average User Ratings

Overall

4.08 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

3.5

Ratings Snapshot

5 stars

(44)

44

4 stars

(51)

51

3 stars

(18)

18

2 stars

(8)

8

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 121 results

May 2019

Stephanie from Mooresville Animal Hospital

Verified Reviewer

Company Size: 2-10 employees

Industry: Veterinary

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Hippo Manager is worth every cent!

I am very satisfied and recommend it to anyone that is looking for software!

Pros

I just love this software. I went from Impromed Infinity to Hippo after a full system crash. This system is like night and day to Impromed. It is so easy to set up and use. The customer service is also great! They cater to their clients and want our fred back since we are the ones using it in day-to-day operations.

Cons

I think the thing I like the least is that there are no alerts that pop up automatically and you can not all alerts to the client unless you add to each pet under their account.

Response from Hippo Manager Software

Replied May 2019

Stephanie, Thank you for your review of Hippo Manager Cloud PiMS! We are so pleased that you find our software reliable and our service meets/exceeds your expectations. We DO value your feedback. We strive to build a future-proof product that is ready to empower veterinary professionals to thrive. We're ready to incorporate most-requested feedback from our partner practices and build into more features and more functionality. We have an average 99.997% up-time and our clients love that stability and dependability. I'll have our team reach out regarding that alerts so we can be sure we've got what you're looking for, or, log it as a feature request for near-future development. Thank you for being a member of the Hippo Herd!

September 2019

Mary from Bull Creek Veterinary Services, PLLC

Company Size: 2-10 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

September 2019

Hippo Manager Rocks!

Overall, I am very pleased with it's reliability and the timely improvements that have been made to increase efficiency of the system.

Pros

I like that the company has a sense of humor, but they also listen and take suggestions seriously. The customer support team is friendly and sincere.

Cons

Some parts are confusing and some areas require too many "clicks" to get task performed. Customer support, online manual and help page all aid in getting questions answered.

Reasons for Choosing Hippo Manager

Sense of humor implied by their website and a kinship with all things related to Lexington, Ky.

Response from Hippo Manager Software

Replied September 2019

Hi Dr. Barling, Thanks for providing a review of Hippo Manager. We appreciate you being a member of the Hippo Herd! We do take practice partner requests seriously and our support and training teams are always there to help with any question. We make sure we log feature requests and as part of our constant improvements to our app, we work in practice requests as soon as possible! Are you saying you like our Hippo jokes? Glad you enjoy our sense of humor! We love what we do, so we infuse a lot of light-hearted elements into our approach and our practice management software. :) Looking forward to delivering more growth and improvements your way as we met the demands of veterinary professionals such as yourself and the ever-changing veterinary industry.

September 2020

Lesley from Animal Clinic of Estill County

Company Size: 2-10 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

3.0

September 2020

It’s getting better

It has gotten much better than when we first started using it.

Pros

The ease of function with the system. When first starting using hippo manager we struggled as a team to figure it out. Once we had it figured out it was a breeze.

Cons

I don’t like that when making prescriptions with refills. The medications on the same refill will not attach to separate charts. We make separate charts for each time the medication is refilled but can only attach medication to one or the other.

Response from Hippo Manager Software

Replied September 2020

Hi Lesley! Thank you for the review, and I'm glad you are finding it to be a breeze! Our training department will reach out to you to see if there is a customized workflow we can set up to help your prescription refill processing question.

May 2019

Danielle from Beacon Falls Animal Hospital

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

4.0

Functionality

2.0

May 2019

Hippo Review

Pros

It is generally intuitive to use and has an easy learning curve, the reporting is straight forward, customer support is friendly and responsive. I like that there are constant improvements being made, and think I will be happy in the long run with this program. Integration with Idexx has been helpful for us too.

Cons

There are several functions that don't work as intended, and many glitches that sometimes slow down using the software: The search bar does not allow you to look for patients with special characters or spaces in their names. Some examples would be "representative" which won't pop up with the space in it, or we treat some animals from local shelters which are often identified by impound numbers "File #18-597" would be an example. The print all button on the records does not actually print all of the records- it leaves out the CC and the doctor's signature- both are important to include when sending records elsewhere (the tab to print an individual record works fine). There should be user options like "receptionist, assistant, or technician" for the records-, or everyone should have an individual ID for recording chart notes- it is cumbersome that I have to go back and sign charts related to phone calls that receptionists take or medication refills dispensed by technicians- it just makes more paperwork for the doctor. There are also some glitchy problems sometimes with double clicking appointments to bring up the patient record- the "resource" spot doesn' t always autofill so it freezes up the computer. Sometimes we have had appointments disappear from the schedule, and occasionally we have been filling medications for one patient, but the charges were going into a different patient's chart that remains open in the background (we have screen shot of this if you wish to see)

Response from Hippo Manager Software

Replied May 2019

Hi Dr. Larsen, Your detailed feedback is appreciated and we will have our support team log these issues as well as reach out to you directly for a resolution as fast as possible. Hippo Manager is built to be future-proof, we will only have more integrations, more features and more improvements as we grow alongside our veterinary partners and anticipate industry needs. We will get these issues handled for you promptly and look forward to your updated review. Thank you for being a valued member of our Hippo Herd

June 2020

MArlene from Loxahatchee Groves Veterinary Clinic

Company Size: 2-10 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

June 2020

Review for HIPPO

Good one.

Pros

Easy to navigate once you are familiar with it.

Cons

Need integration with appointment reminder like texting features. Email does not work, since may of us do not look at the email for a couple of days. These days with curbside assisting, the staff does not have the time to call the night before to confirm appointments. Would like to have added when entering new patient information a place to add weight and temperature. This will make it easier, since we do not use it a lot on doctors notes.

Reasons for Choosing Hippo Manager

none

Response from Hippo Manager Software

Replied June 2020

Marlene, We appreciate your review and for the feedback about appointment reminders. We have a new, expanded in-app email feature rolling out this week, and we just launched a robust, two way integration with ALLYDVM that addresses many of the client communication needs you mentioned. Our team will send you a link for more information on both this week. I will also share your note about weight and temperature with out team- you may find our upcoming whiteboard expansion release offers you an alternative way to do this very quickly. Glad to hear you are finding it easy to navigate! We are happy you are a part of the hippo herd.