--- title: "PetDesk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of PetDesk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PetDesk is a good fit for you!" source_url: "https://www.softwareadvice.com/ca/veterinary/petdesk-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Veterinary Software](https://www.softwareadvice.com/veterinary/) / [PetDesk](https://www.softwareadvice.com/veterinary/petdesk-profile/) / PetDesk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/veterinary/petdesk-profile/) Reviews [Alternatives](https://www.softwareadvice.com/veterinary/petdesk-profile/alternatives/) # PetDesk User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 183 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 130 reviews (71%) - 4 stars: 45 reviews (25%) - 3 stars: 5 reviews (3%) - 2 stars: 1 reviews (1%) - 1 star: 2 reviews (1%) ### Most mentioned pros - The interface is intuitive, training new team members is quick, and support is responsive when we need help. - I like that we are able to view compliance reports directly in PetDesk, which actually makes it easier to view and use than our PMS does. - I contacted them through their support email and got an immediate reply and it was fixed. ### Most mentioned cons - Our biggest issue was when we were having clients get reminders in CST instead of EST- where our clinic is located. When I brought this to the attention of PetDesk, we were notified that we need to tell clients to delete and re-install the app, which is not feasable for our large clinic to trust that all of these clients will do that. - This is typical as I always have to make multiple email, phone, and text messages to get a response from my implementation representative. - Another negative is that some settings can only be changed by PetDesk staff such as pushing a reminder at a certain time (appointment is on the schedule at 10am but you want the client there at 8am) or what types of appoinments get reminders. ## PetDesk customer reviews Showing reviews 1-25 of 183 (page 1). ### Avoid PetDesk Phones - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Veterinary - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with the website team has been decent - but you really have to stay on top of them. My experience with the phone team has been abysmal. I have no choice but to actively pursuit another option for phone service. We made the tactical mistake of selecting PetDesk because of talking to their team at their booth at a veterinary conference. I did not properly vet them like I did our general PIMS provider. Please don't make the same mistake. Vet them diligently before investing time and resources. We are no better off with their phone service than we were before. We can't justify spending money with them. They are not helping us grow our practice and better serve our clients and patients. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The website team was fairly solid during implementation. Our implementation specialist was pretty good - attentive and communicated well. After implementation, the customer support team is slower to respond; and they closed my first ticket without making the changes that I had requested - changes that had been previously implemented before the website went live. #### Cons The phone team leaves a lot to be desired. That department seems to be a complete mess. After an initial set-up meeting, we lost all communication with our rep. Repeated contact attempts through multiple channels produced no resolution. That rep was later fired. A manager stepped in to "take personal accountability," and she went missing as well. Currently, we have unresolved issues with PetDesk Phones. The software never performed as promised. It would take too long to explain here. Currently, I have a request to our representative to give us a price for using the phone app for outbound calls only - and otherwise not using their phone service at all. Several days have passed with no response. This is typical as I always have to make multiple email, phone, and text messages to get a response from my implementation representative. --- ### Good Product, but needs to fix some bugs - Overall rating: 4/5 - Reviewer: Dana P. - Industry: Veterinary - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, PetDesk has been lovely. Our biggest issue was when we were having clients get reminders in CST instead of EST- where our clinic is located. When I brought this to the attention of PetDesk, we were notified that we need to tell clients to delete and re-install the app, which is not feasable for our large clinic to trust that all of these clients will do that. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros PetDesk is extremely easy to use and has a ton of features. The best ones being automatic reminders for appointments the ability to request medications and appointments online. Clients can also see lab results via the patient portal. #### Cons Our only major issue that we've experienced with PetDesk is the automatic confirmations sending to clients in the incorrect time zone. PetDesk hasn't been able to give us a long term solution to this problem. --- ### Poor training and onboarding - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Veterinary - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered very poor every promise made was broken. Still waiting for a return label to send the phones back. Everyone aI talked to from sales to management said they were sorry but very little problem solving when they did solve a problem it just came with more lies. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros only had it for 24 hours so there are no pros. Unable to log in toi desktop app told many lies and no follow through #### Cons No onboarding. Was told to run around and plug in phones and then goodbye was provided no login information no training on the app or phones, told that callers would pop up they do not. always just told sorry but no real resolutions. --- ### Great Third Party App - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Veterinary - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love using PetDesk because it makes managing our veterinary clinic’s daily workflow simple and efficient. Appointment reminders, two-way texting, and online scheduling reduce phone time and help clients stay connected to their pets’ care. The interface is intuitive, training new team members is quick, and support is responsive when we need help. It has improved communication, decreased no-shows, and saved our staff valuable time so we can focus more on patient care. Overall, PetDesk has become an essential tool that keeps our clinic organized, professional, and client-friendly every single day. I highly recommend it to any busy practice today. #### Cons While PetDesk is a helpful tool for our clinic, there are areas that could be improved. Loading times can occasionally be slow, especially during busy hours, and some features require too many clicks to complete simple tasks. Greater customization for reminders, messaging templates, and reporting would make the platform more flexible for different workflows. Integration with additional practice management systems and clearer notification settings would also be beneficial. Expanding mobile app functionality for staff use could further streamline communication. With a few usability and performance enhancements, PetDesk could move from being a very good system to an exceptional, all-in-one solution. --- ### Not worth it - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Veterinary - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it did the job of patient reminders and some basic messaging but wasn't worth it. I think for the amount we spent, we should have had a more robust system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Convenient reminder system for pet parents. It was easy to learn and use. It also connected with our patient management system. #### Cons SO EXPENSIVE. For the cost, there are many alternatives that do the same work for far less. Also, they make it difficult to cancel. --- ### PetDesk Review - Overall rating: 3/5 - Reviewer: Brittany R. - Industry: Veterinary - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros PetDesk was extremely easy to navigate, and provided clients with a portal for the pet's records. #### Cons We had repeated issues with the reminder system, and eventually cancelled PetDesk all together. --- ### Great Client Communication App - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Veterinary - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Great experience and wonderful customer service experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a great way to interact with our clients via text messaging and integrated with our current software. #### Cons I can't think of any reason we are not happy. --- ### 10/10 Recommend PetDesk - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Veterinary - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. PetDesk has helped our hospital differentiate ourselves from the others in a crowded market. We focus on a positive client experience, and PetDesk has helped us deliver on that focus. We have used PetDesk since we started Family Pet Health, and I believe we would not be as successful without them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use by both clients and team members makes PetDesk an integral part of our business. Clients' use of PetDesk decreases the amount on incoming calls that we experience, and that helps to lower the stress levels of our entire team. #### Cons I wish that there was a better alert system when someone sends us a text or request for appointment. If we are using our PIMS, we can't tell that something new is happening on PetDesk. I also wish there was a mobile app for the hospital side of things rather than having to login on a web browser. --- ### Attractive appointment system - Overall rating: 4/5 - Reviewer: Katherine H. - Industry: Veterinary - Company size: 5001-10000 employees - Product usage: less than 1 year · daily - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered New user as a result of vetstoria merger #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly app, sort by ratings, phone and desktop capabilities, able to customize to practice preferences #### Cons Doesnt sync automatically with practice PIMS --- ### Convenient communication with our clients - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Veterinary - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far we love PetDesk. There are some kinks to work out but customer service has been fantastic and prompt at fixing our issues. We now try to screen shot the issue and send it directly to the agent in the chat box message on the webpage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's very easy to use, navigation is not difficult even for those who aren't as computer savvy. The two way text is very convenient as most people prefer text these days anyway. I also love that there is a Pet Portal for the clients so they can keep track of their pet's vaccinations, appointments, medications, etc. #### Cons The two way text feature has some issues. You have to refresh often to see new communications and there have been times the conversations seem to overlap if you are speaking with more than one. It's hard to explain so refreshing has to be done all the time so you aren't responding to the wrong person. The phone number integration needs some work also. As PetDesk can be utilized by several hospitals and clients, we see many that already have an account but don't realize it and then create a secondary account. This makes for a challenge when we are searching by client name and they aren't appearing. We then search by phone number and have to reach out that way. The phone number is usually the same, linked to our client in our database but doesn't show up in the PetDesk system. I know you've implemented "valid number" next to client phone numbers but it's still confusing and takes more time to send clients messages. It would also be nice to change the "range" time for appointments to perhaps 3 time slots they prefer. Adding an additional pop up or alert that this is a REQUEST and not an actual appointment would be helpful as well. I know you have that in place but clients don't read everything so maybe something in their face, bright, BOLD, BIG, will clarify that they are requesting an appointment and that it is NOT confirmed. We've had many clients get confused with that and I'm sure it has everything to do with them not reading through everything. --- ### PetDesk has been a great addition to our hospital - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Veterinary - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered Overall we are happy with PetDesk we are still learning the potential this service can do and plan on growing with the company over the years to come. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our clients love that they are able to text us and request services via the app. We were using VetStreet portal and didn't have many active clients. We are able to use this every day and noticed that more clients are responding via text than picking up the phone. It has definitely helped our hospital greatly. I'm also not sending post cards out monthly and it has saved me a lot of time not stamping over 300 cards a month. We have noticed since reminders go out every 2 weeks now the call volume has leveled where as it would peak as soon as the post cards all went out at one time. Most of our clients are confirming through the app or text notification so it has decreased our outbound calls. #### Cons There are a few things we hope improve over time with PetDesk. We don't like how long it takes for confirmations take to update in Avimark it can take more than an hour. You definitely need double monitors to use PetDesk easily otherwise you would minimize a lot of the time to go back and forth between the two screens which is time consuming. We also don't like how it doesn't tell our surgery appointments to fast via text when we set it up to do that. I would like the app to block clients from requesting sick appointments, we have it listed in the note section not to use the app for sick appointments but clients still do it. When it comes to appointments we have the option to send alternate times I would like to see that be one option and not two, we don't always have that availability. I wish they had an app for Admin/Manager to use it would make things a lot easier for me to check-in while at home or over the weekend. --- ### PetDesk in Small Animal Practice - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Veterinary - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. PetDesk has been a great asset to our veterinary practice. The staff time saved and postage/postcard expense saved in processing manual reminders alone is worth the cost of PetDesk. We have new and increased avenues to communicate with clients and they with us in our "phone/social media connected world. Customer service is also good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PetDesk has made a large impact on our daily functions with integration into Avimark, sending reminders and confirmation of appointments. Clients like the mobile app and it offers another level of client communication. Staff time on the telephone is reduced. The software is easy to use and train. Integration was very easy and successful. #### Cons Handling new client requests via the PetDesk link on our Website can be challenging as a call or other forms of communication are needed to set up new clients. --- ### PetDesk ROCKS! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Veterinary - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered I think I already covered this above #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PetDesk has been a GAME CHANGER for our clinic!! We started a little slow as we learned how to use it. Now we text back and forth with our clients all day - it is so convenient. And it helps keep our phone lines free. I created patient information forms in JotForm. We text the link to the forms to our clients. The form is easy to fill out on their phone, they submit and it comes to our email. We are able to get the info we need and get the charts ready BEFORE appointments. We also text information about curbside service and what to expect at their appointment. The webpage is gorgeous! it is so much better than the one we used to have! And if we need something changed - it just takes one email and it is done. Customer service is fantastic!! [SENSITIVE CONTENT HIDDEN] are always there for us. They are knowledgeable, friendly and quick to respond. I can not say enough good things about them!! Best customer service EVER!! Thank you PETDESK! Mary #### Cons There are a couple of little things that could use a teeny bit of tweaking. We try to send suggestions in when we have them. But overall - we love it! --- ### Great App for Clients - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Veterinary - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Petdesk has a great support team, whenever I had a issue they were very quick in getting it fixed for us. We would still be with Petdesk if we didn't come along the other software that we switched to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The feature that we liked the most was that clients were able to have their pets medical records and had the capability to email their pet's vaccine record to their groomer or boarder. #### Cons We just cancelled our services with PetDesk because we switched over to Vetstoria who can allow our clients to live schedule. With PetDesk there was a lot of phone/text tag trying to figure out which appt time worked best for them. --- ### Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Veterinary - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered CUSTOMER SERVICE. I had never done a website set up before, they had always been cookie cutter sites. I really enjoyed working with the staff and loved watching them make our ideas come out- Customer service follow-ups-I wish I had more time to spend with them to be able to take advantage of what there is to offer. (texting) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Reminders, texting clients, mass messaging-during bad weather situations or power outages, I am able to access from home or my phone to contact clients. CUSTOMER SERVICE-Start to finish and continues to be the best thing about this company. (So don't go changing that)! #### Cons I would say when scheduling an appointment from an owners request, lag time during their response, will cause them to lose that time. Without having to block times off, there is not really a good way to manage that. Having said that, I feel like there is not a great way to fix that either. --- ### Thank you! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Veterinary - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Perfect! I appreciate the prompt reply and attention to the problem. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Thank you for syncing my app with my provider. [sensitive content hidden] , a Product Support Specialist, got everything synced for me after the provider tried but was unable to. I contacted them through their support email and got an immediate reply and it was fixed. Very appreciated! #### Cons Nothing, we love it. Everything is great. --- ### PetDesk Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Veterinary - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it is a good experience. We use Petdesk all day, every day at our practice. The loyalty program we are able to offer is very popular. The customer service staff, as well as our direct rep are all very friendly/helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The 2-way texting capability is a godsend. With more and more clients becoming driven by technology, this makes sending out all sorts of communications easier. #### Cons Being unable to edit client information as an admin. It would be helpful when a client's contact information changes, vs contacting Petdesk customer service. --- ### Excellent veterinary support software. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Veterinary - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive experience overall. The appointment reminder texts/emails have been outstanding. The reduction in no calls/no shows is super helpful, as well as the appointment confirmation reminders generating cancellations that are not last minute. This allows the clinic to make much better use of it's already stretched resources. I do like the provision of a company website, and I would like to do more customization with it in the near future. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros The biggest selling point of PetDesk for my clinic was the automated due date and appointment reminders. We didn't have a large amount of no calls/no shows prior to PetDesk implementation, but now that we use PetDesk that number is the smallest is has ever been. Our no calls/no shows are in the single digits each week. No longer having to print out and stamp/mail hundreds of reminder postcards every month is another thing I will definitely not miss. #### Cons I wish there was a way to filter out or prevent certain kinds of appointment requests. For example, I manage a single doctor practice and this DVM has a MASSIVE clientele. He is booked out 1-2 weeks constantly. We ceased to take new clients a couple years ago in hopes that he could get his work load under control (still a work in progress). I get a large number of requests from new clients, and I have to turn them all away. I am not sure how such a feature would even be possible, but it would be nice if there was a way to only allow those with an existing record match to request appointments. The other gripe is similar to the first. I wish there was a way to prevent clients from requesting surgical appointments without first having a related exam/UTD vacs. It's a hassle to have to contact someone who has not had their pet in for an exam in 3 years and explain to them why we cannot simply schedule a dental, and then have to listen to the counterargument that if an exam is necessary, they should not have been able to request the surgery appointment as they did. Last complaint, and it is small. I wish the character limit outside of "direct messaging" was not so small. Having to find ways to summarize why I am suggesting alternative appointments to what the client requested in such a small number of characters is a hassle. --- ### PetDesk is an easy and essential software in Vet med - Overall rating: 5/5 - Reviewer: Jennifer Ashcraft M. - Industry: Veterinary - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We love PetDesk at my clinic. It saves us time by having clients do simple requests. We found it to be crucial for our work flow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reminders for appointments and the ability for our clients to request refills and appointments with the app. It coordinates well with our core software and is very easy to use. #### Cons Reminders go out for appointments canceled one to two days before. I am also not a fan of if a client wants an appointment that’s not available, that there is not a please call our office feature only an alternative time and date feature. This would save us many calls and put it back on the client. Sometimes we can’t schedule things with the app and need to talk to the client. --- ### Can't imagine doing what we do without the help of Pet Desk! - Overall rating: 5/5 - Reviewer: Tracy N. - Industry: Veterinary - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Increased compliance from our clients due to the fact there are more ways they can contact us now. We also get the benefit of cutting back on some of our incoming calls now and can answer client requests (via the Pet Desk Dashboard) at a time that doesn't take away from our face-to-face interactions with customers in the clinic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our clients love that they can make appointments, refill meds and be reminded of appointments through their Pet Desk app. People lead busy lives and don't often have time to call our clinic during the day so using the Pet Desk app has been great for our customers. Our compliance with health service reminders has improved since now it is even easier to schedule visits with us. We also love that the clinic saves money on postage and reminder postcards because Pet Desk is able to send emails to the clients who prefer them, and send postcards to the rest. Most of our clients prefer email so there has been a great cost savings there. We now have an easy way to send messages to our clients as well as send mass emails to them when necessary. In addition to all of the great features Pet Desk has to offer we are also very happy with the customer service we receive from the Pet Desk team whenever we have questions. #### Cons So far we haven't found anything we don't like about the software. If we could change anything we would like to personalize the photos that our clients see when they land on a Pet Desk page from our website. For instance, when our clients (who are not app users) click to schedule an appointment from our website, we don't love the page they land on. We are a feline only practice and, although we love dogs too, would like to be able to choose a cat-only photo for this page. --- ### Best Program! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Veterinary - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Communication is key and with PetDesk we are able to communicate with our clients quickly and there is no "phone tag". This has saved our client relations team hours of phone time and they are able to give our clients that are in clinic more attention. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We had tried many different marketing programs to help ease the work load of our client service team as well as help drive appointments. PetDesk has been the best program to help us with it all. They helped us build a beautiful updated website and are able to make updates/changes quickly when we need them. The program helps with appointment confirmations, upcoming/past due reminders, mass emails, and text communications. My favorite part would be the personalized app. With today's technology, the new generations need an app for everything and the PetDesk app does it all. Clients can even request new appointments, cancel appointments and request medication refills directly through the app. They even enjoy the loyalty program. Our client relations team raves about how much time they have saved with the new form of communicating with our clients and how easy the dashboard is to use. #### Cons There are times when responding to clients through the dashboard we are limited on the amount of characters we can use. We always want to give the best customer service and with limited characters we have to cut it short. --- ### Love Interacting with Clients through PetDesk - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Veterinary - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Great software, not looking back. Increased interaction with clients :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Texting clients is lovely Clients appreciate Rewards Points Decreased no-shows with PetDesk reminders Customizable Reminders and Rewards #### Cons Sometimes glitchy on the client texting screen, needs refresh often Rewards points expiration date does not update upon change- Shows incorrect information to client. --- ### PetDesk makes my life so much better! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Veterinary - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered PetDesk Support and Technical Team have implemented several of our requests to improve the program. Their customer service is second to none!! We have noticed a big decrease in the number of phone calls to the clinic and this allows us to process customer requests at our convenience. No longer do we feel the phone is the force that dictates our time. BIG WIN! Customers love it because they no longer forget to schedule appointments or request refills because they can do it while watching tv in the evenings. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From the very beginning, the PetDesk sales, implementation, and training team were amazing in getting us up and running. It was quick, efficient, and so easy to use right out of the gate. We noticed an amazing difference right away in a significant decrease in the number of "no-shows." Estimating that initially, PetDesk more than paid for itself through this decrease in lost revenue. The software is easy to access, easy to learn, and very user-friendly for staff and clients. #### Cons We purchased the texting option and the only negative we have found so far is the refresh rate (not instant). --- ### Absolutely - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Veterinary - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Overall I love the software. It makes my job easier, as well as my life as a pet parent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It truly is an all in one platform. It does not replace the receptionist, but it absolutely helps them out. It is also a very straightforward tool for the customer. #### Cons Prescription requests needs little work. When a client requests a medication the only option is to alert them that it is ready. There needs to be a function to alert them that it has been declined, or is in progress. --- ### We love PetDesk at our practice! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Veterinary - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our CSR team gets a "break" from answering the phones while our clients schedule online! We love having such an easy option for our ever growing millennial pet owners! #### Cons We would love to see more functionality for appt. scheduling. It would be great to be able to set up different appts. with different guidelines. For example, our wellness exams book out between 4-6 wks. and we would like to be able to restrict clients from requesting them prior to with a nice note that explains why. We would also love to be able to have appts. on our schedule that are tagged in a way that doesn't allow a follow up survey. This would apply to boarders who are in clinic. It's unfortunate that these clients get a follow up survey when their pets are still in our care. As you can imagine, they get quite alarmed by this. Another great option would be extending the client reply box. Our team often finds themselves replying to clients in a separate email to discuss upcoming services that are due etc. vs just simply replying through PetDesk. ---