The customer service aspect is great. They are always friendly and helpful. Our account manager checks in from time to time to see if we need any materials or a refresher training. They've just been great throughout the whole time we've used PetDesk.

The ease of use and seamless integration with our ImproMed software. Our clients love it!

If a client has two appointments for two pets in one day(say,Fluffy at 10am & Charlie at 4pm), PetDesk will only confirm the first appointment TIME, but will include both pets names. This has caused confusion and double bookings.

Excellent!

Easy for our clients to request appointments and maintain their pet's health records. Easy for us to communicate. We added text messaging which has helped.

There are some issues when suggesting alternate times to clients. In some cases clients don't realize this is not their original appt request for the original date/time. It would also be nice to get better history and tracking of the conversations we had with clients to be able to go back and know who said what and when and what happened. Some of this is there, but it could use more reference data - time and date stamps.

I love this application for communicating with my veterinarian and keeping track of my dogs medications, appointments, and vaccination statuses.

The application isn't very user friendly and needs a bit of cleaning up. It doesn't track the fact that I have scheduled time for my dog to be boarded at the vet. It also isn't the best tool for communicating directly with my vet with questions or trying to figure out the best appointment time on a particular day.

It was great. The customer service team was amazing and always helpful. The ease of getting clients to use and teaching team members was very easy. It made communication go up with clients over 100%.

PetDesk was easy to implement and easy both for clients and team members. The texting features was Fabulous and made client communication so much easier.

The appointments did not integrate into our system, so they still had to be manually put in. Sometimes if a a team member forget, since the appointment was made on PetDesk, clients would show up for an appointment that they got a reminder for but it was not on our schedule.

Overall, PetDesk gives me control of my pet's health and well-being. I can access any past records and get help easily by communicating with our vet online rather than calling the busy office or waiting until open business hours. I like that scheduling doesn't feel pressured when its on my terms and at my request. I also like the reward program that gives me points to use on practical services. I am not having to go out of my way to collect reward points because they are given based on any paying service that I would already normally need. Communication and reminders are what also makes PetDesk an essential addition to my already online managed integrated life style.

I mostly enjoy PetDesk for its easy appointment scheduling. I am able to choose a date and time that fits my busy lifestyle from the comfort of home day or night. I also feel good knowing that I will receive confirmation of my appointment from my vet allowing me to feel heard. There is also a great perks reward program included that allows me to receive points to use towards services on future visits.

I can't think of anything in particular that I didn't enjoy on the PetDesk app other than the reward/perks program. It would be nice to allow any accrued reward points to not expire or to be available to use a little longer than they are currently offering. Sometimes I don't have the need for a service for long periods of time and I find that my reward points go wasted due to expiration policies.

Pet Desk is a great tool to communicate with clients. A client will respond back to a text before listening to a voice mail. It's very useful as if you need client to call office after leaving a message , you can text them stating please call the office. Pet desk is user friendly for my staff and our clients.

The easy convincing to communicate with clients the way technology is now a days.

There are no features or conns that I have came across as of yet.

Great program that allows ease of use with customer database software. Great for sending mass messages to clients and does pretty well with integration for reminders. I love the overdue reminder/client compliance interface. And the clinical analytics is great. Also offer telehealth if needed.

Not as up to date as some other software offered. The main feature I wished they had was quick access outside of the clinic to the full daily schedule of clients and appointments and could push information to the days schedule of any changes.

Able to add vets whether they are on the platform or not. Medication Reminders are also nice! My vet is on the app so I am able to see my pets' upcoming appointments and access vaccination records.

I really don't have much to say negatively about the app. I think some of the email reminders I am sent through the app could stand some visual improvements.

I like it, the only one I like better is AllyDVM.

It's very easy to use and has a loyalty program for your clients.

I wish the surveys going out after patient visits were fully customizable. I prefer to ask certain questions after certain types of visits.

PetDesk has saved our company so much time when it comes to communicating, scheduling appointments and sending out reminders. It is easy to use and our customers seem to be highly willing to integrate it - especially the younger adults. Our staff enjoys not having to make as many phone calls when following up with clients.

The only thing that we don't like about PetDesk is the limited character count when communicating with clients. When we are unable to provide a full explanation it forces us to go off the app and call instead in order to provide the right level of customer service.

PetDesk saves our hospital time and, by extension, money. I would estimate that the app saves 90-120 minutes of telephone calls EVERY DAY across our entire team. For that reason alone, I can't recommend PetDesk highly enough.

The automated appointment reminders save at least 30 minutes of confirmation calls every day. The vaccination/diagnostic reminders regularly lead clients to book appointments without us ever reaching out. The online booking options allow clients to request appointments without calling us. The texting option has become an invaluable means of communication for our treatment team to reach out to clients without tying up phone lines. The clients love the reward program. And the video appointment option has grown in capabilities the past year to a level that offers fantastic clarity and capability.

I wish that PetDesk had an alert that would show up on the tab screen on my browser window similar to how Gmail and Facebook alert me to activity while I am working in another tab. I also wish that the software recognized Cancelled and Rescheduled appointment settings and did not send them appointment confirmations.

Overall, it is a good experience. We use Petdesk all day, every day at our practice. The loyalty program we are able to offer is very popular. The customer service staff, as well as our direct rep are all very friendly/helpful.

The 2-way texting capability is a godsend. With more and more clients becoming driven by technology, this makes sending out all sorts of communications easier.

Being unable to edit client information as an admin. It would be helpful when a client's contact information changes, vs contacting Petdesk customer service.

With a lot of our clientele needing and wanting the ability to request appointments and other information at their convenience, PetDesk helps us provide that service. Clients can access their pet's information at their convenience and ask for whatever they need from us when they are thinking of it even if we aren't open

I like the ease of use and the ability for our clients to request things they are needing when they think of it, whether we are open or not

It's a little pricey, but well worth the investment to be able to communicate with clients in real-time.

Having my clients reminded of their appointments and giving them the flexibility to schedule an appointment 24/7 is VERY useful! Being able to see their reviews, comments, and messaging them individually or collectively is a great tool to have as well!

Very easy to use for a busy business owner and client. The customization for clients is great! Having an app readily available to reach clients through their smart phone is AMAZING! I love it that it links to my existing POS software to download appointments. Having the flexibility to change appointment times/hours instantly is very useful as well!

I would like messages to clients to be sent exactly when I would like them sent . I also would love it if there was an option for our BEST clients to be sent directly to Yelp or Google+ for reviews because they have review fatigue with this app and then do not review elsewhere.

It has been very beneficial to our clinic. I feel like it helped bring us into the modern age.

It decreases our workload by sending out our reminders and clients love that they can track their pets records on their phones, Receive text reminders, and request appointments. This also decreases our number of incoming calls which is fantastic because they are always ringing off the hook!

We have two clinics that run off of the same software but petdesk doesn’t differentiate the clinics. All of our reminders go out under our base clinics name and phone number which confuses clients and cAuses scheduling errors on occasion.

My experience with them has been great. Like stated earlier I was here shortly after this product hit the market and have seen them progress, develop and be innovative with future needs.

I love the ease of use. We have been with this company for a very long time and have seen them progress through the years. I love the dashboard it is simple and easy to maneuver. The customer service is great!. We are currently working on getting the app for another clinic we are not associated with.

The price. I see the price has taken a significant increase. I do know from shopping around that the price is average for what you are looking for. I can say though that at this price I personally feel this is one of the best apps I have had a chance to work with.

The ease of confirming appointments and the reviews are so easily excessible. The ease of corresponding with clients and the PetDesk app is something the client's really enjoy.

I do not like the format for medication requests and refills. Although I have been told that it has been updated and that clients need to update their app to see that it is a better system, I am not seeing it. I don't like how it comes in as a appointment request and that there is not a field for quantity. For example we have several clients that request their pet's monthly heartworm and flea & tick preventive medication but always fail to mention how many they want. This is a medication that usually varies as to the quantity due to what client's can spend at that time. So we still need to contact them before we can complete the request.

I first used this software when it was implemented into my previous clinic, which was a 5 doctor practice with multiple phone lines, and was the busiest clinic in my town. This helped so much with keeping hold times down and being able to attend to emergencies faster.

One of the biggest issues was with appointment scheduling. If someone requested an appointment and that timeslot was unavailable, we could send them 2 options for new times. However, if, by the time the client responded, those timeslots are no longer available, it becomes more difficult to communicate with them.

I enjoy the ease of use and clean design of the dashboard and app. Its much "more" than a reminder system. It was easy to get set up and started. Our clients have enjoyed the app and loyalty program. I really love the review system which has helped increase our Google reviews. They provide "non-compliant" list that helps you identify and contact lost clients to get them back in. I also really like that their customer service is great and they are always checking in with us, improving the software and adding new features.

There isn't a whole lot I don't like about PetDesk. Cost-wise I believe it is a good value and comparable to other services, but not necessarily "cheap" when you add the cost of postcards. A few clients have complained about getting too many emails, but this is extremely easy to customize a client's communication preferences.

We are a very busy clinic and this has freed up a lot of time for all of our employees. No show appointments have been reduced, which is always good.

Easy to schedule appointments without being on the phone. It's been great as far as communicating with our clients via text or email. Not having to send reminders has been pretty awesome too.

Not being able to make adjustments to client info. It would be nice to be able to change/add a phone number or email address right away, rather than wait for info. transfer/update with practice management software. It would also come in handy with deceased/euthanized pets, to be able to change settings on them right away also.

We get more clientele coming to us and are picking up those with outdated vaccine histories because of its ease of use.

I love that clients can schedule and cancel appointments through the app. It greatly decreases the amount of phone traffic that we have, while being convenient for the client.

I wish we could have access to all of the medical history and be able to transfer it to another veterinarian in the instance that a patient is out of town at another clinic.

As a user myself, I enjoy being able to just have all the important information I need for my pet at the palm of my hands, day or night. On the business aspect I think its a great benefit to reach out to our busy clients who can't always pick up the phone, but still care a great deal for their pets health and needs.

I like that PetDesk is user fairly user for our tech savvy clients. The information that is provided for our clients for each of their pets is always helpful for owners to help us keep their pets healthy. Ease of appointment scheduling is a time saver for our busy clients!

It would be helpful to be able to "opt" clients into the rewards program for them. We have a lot of elder clients whom are not high-tech or have smart phones. It would ease getting all our clients enrolled!

Clients really do use this. It was hard to imagine not having an app for our clients!

Our clients love the convenience of Pet Desk. They can schedule appts/fill medicine without a phone call. It really frees up a lot of phone time for our front desk staff.

Sometimes clients will receive a confirmation for the wrong time. It has happened a few times, and not necessarily because there was a change in appointment day/time. Not sure what some of the kinks are, but generally, we are happy with Pet Desk!

We LOVE that our clients can request appointments and med refills online, or on their phones. The clients love that they can confirm their appointments through text and email. It makes our jobs so much easier, and with just a glance with their back office information we can see how we are doing compared to other clinics!

Very attentive to our needs! Setup was fairly quick and painless. They were able to integrate with our chosen Cloud veterinary practice management software easily.

There are still some glitches, but when addressed the PetDesk team gets right on it to clear any issues.

Pet Desk makes life simpler and worry free!

I love that you can book appointments with it. Plus I never need to remember when it's time for the next treatment

For some reason I find that the program logs you out too often. Every time I go into the app I have to re login.