All Medallia Concierge Reviews
1-25 of 119 Reviews
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Michael
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Very easy to use and navigate. Good way to quickly communicate to a large group of employees.
The ability to send group texts, and group people into different departments, so the messages get to the right people.
CONScan't use it on an Android phone, or it is very difficult. App has a lot of bugs. Edit window is way too small.
Paul
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2017
From our customer's viewpoint, the ease of ordering products from our company has increased ten-fold
ZIngle is what we call "win-the-tie-breaker." We strive to be better at every level of product quality and customer service, and we think we are. However, their will come a time when we will find ourselves equal to a competitor from the customer's standpoint. Ease of ordering may very well be the tie breaker which helps us maintain that customer. We'll never know unless they tell us but there is no way my competition has thought of something better than Zingle; certainly not for the money we pay anyway.
PROSWe wanted a way to get into our customer's pockets literally. Understanding the nature of people and their communication expectations, all schools of thought lead to Zingle. Certainly when a customer pick ups the phone, they expect someone to answer. This is challenging because the phone is only going to ring for ten seconds before they hang up. Furthermore, people are getting less likely to make this call. Expectations regarding an email response vary but timeframes tend to be more leniant. When it comes to text, people, quite frankly, can get their feelings hurt or even angry if you don't answer them immediately. We accept orders 24 hours a day. No one person can respond in an instant 24 hours a day. So if my customer has one number going to multiple people, they get the immediate attention they desire and it's up to us to know who is responsible to answer that text. Most companies don't know how many customers they lose because they cannot reach to someone. But I know how many we lose...zero. We also use it for dispatching our truck drivers. The concept is the same. They require information and assistance 24 hours a day. But they cannot know who is on-call or vacation or out sick. So they have one number to text and someone will see it 24/7/365. This is the best dispatching tool ever. Imagine being stuck on the interstate with a flat tire or lost and having to call numerous numbers trying to reach someone for help. With us, we are one text away.
CONSThe desktop works flawlessly but the Iphone app needs a little work. We work around it because we are Southern-Capitalist-Minded and we can work around anything.
Laura
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed May 2017
Zingle is Amazing
Zingle has created an innovative communication platform for our guests. Our hotel guests absolutely love being able to text us! It's a more convenient means of communication for them and it's easy for our associates to respond.
CONSSometimes Zingle can be a little "glitchy." Examples include profile information not updating from stay to stay therefore requests may be delivered to the wrong room. Also it would be nice if Zingle had a feature where we could close conversations in bulk. Other than the glitches it is a great program.
Roland
Hospitality, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Great text messaging Application!
From a guest experience and satisfaction standpoint, Zingle has helped increase our overall satisfaction scores with our guests. Our guests really appreciate being able to use this service and even communicate with us after they have departed. What makes me happy the most is the fact that guests actually write about it on TripAdvisor, which shows that when we take care of our guests, they do notice it.
PROSUtilizing a product like Zingle provides our guests the convenience they need when it comes to requesting things they need without waiting on the phone or in line, which saves both our staff and guests time. Also, Zingle’s instant translation feature enables our staff to respond to international guests where English is not their first language. If a guest texts us in Spanish, our staff sees it in English, and vice versa, which is great because we can communicate with guests in any language they choose. Zingle integrated our Oracle Opera PMS and our ticketing system Amadeus HotSOS into Zingle. The integration provided us with guest data and streamlined processes that enable us to provide a quicker and more efficient service. Zingle saves our front desk from having to write down every guest request, and then input it into the ticketing system, all requests are taken care of with Zingle. When our guest sends a text message request via Zingle, the message gets automatically sent to the right department and the HotSOS service ticket is created seamlessly.
CONSLove the software! It is extremely friendly!
Anonymous
201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Always helpful
My company was trying to send Zingles to all in house guests to let them know about events and promotions. I wasn’t sure how to do this. It took one chat with Zingle and I knew how to do this! It was that easy! Thank you for making it so simple!!!
PROSIn house messaging was a breeze!!! With just typing in new messages with the word in it allowed me to message all our in house guest at one time!
CONSThere was nothing I didn’t like! The program was very easy
Heather
Consumer Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
Beyond expectations. Innovative, responsive and open to new ideas.
Customer retention, improved customer service, brand awareness and ability to communicate with staff in a quick and efficient manner.
PROSThe ability to customize the software to our unique business model. The Zingle team has been easy to work with and they share our enthusiasm and excitement for growth.
CONSIn ability to create or edit the scheduled automations. There have been a few service hiccups since our launch.
Javier
Verified reviewer
Education Management, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2021
One of the easiest ways to communicate
I highly recommend this app if you are searching for the best ways to keep in touch with your clients however I personally think It could be better for the price you pay.
PROSI was in charge of implementing this communication app in my labor area, for having a better and more personal conversation with our customers, and this app this the job pretty well. The colors used on this app plus the facility to use it make it one of the best communication apps we have ever tried.
CONSWe didn't have a lot of difficulties while using it, the only problem was that it didn't let us send mass messages to our clients, so it had to be one by one, but apart from that problem, it was all excellent.
Reason for choosing Medallia Concierge
We chose Zingle because of the historical background this app had, plus the fact that it was well known in this industry before.
Laurent
Verified reviewer
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Great Service
very happy with the product
PROSWe at AMPM Group are very pleased with the service, it allows customers to reach our support team 24/7 and never miss a beat as everyone on the team is able to access it.
CONSthe only con is that the software needs to shut down for short periods of time. unfortunately it is part of making it better, but still is the only downside when customers reach our 24/7
Mike
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
A must have! Pays for itself.
Increased sales and helps communicate specials/offers in a timely manor.
PROSOur guests love the service and it helps our staff cut back on wait times for orders. Text message marketing is very powerful, when we send out a mass message, we do get a great response most of the time.
CONSWould love to see it intergrate with my POS. I would like to see the scheduled times be at least 15 minute windows.
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Satisfaction
Overall it is the best software I have used for texting, managing clients request and fast service!
PROSIt is all we need to text, follow our clients request. Very easy to manage.
CONSCant send a large text in 2 or 3 messages automatically.
Pamela
Hospitality, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
Pamela Lorraine's Zingle review
I think it's an excellent tool for our timeshare company.
PROSThis software keeps be on an even keel with out SPI program (guests check in/out) and allows us to match current reservations and get rid of the past and expired reservations. Also it allows to send emails to our guests both when they are on property or enroute so they will have knowledge of upcoming activities or special messages we might need to send.
CONSSome of the tags which delineate the exchange company they came from does not stay attached. In particular, GPX. You can enter it one day and the next it is gone. It just wastes time having to go back and research information about the guest that should be right there when you need it.
Nathaly
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
It is a great tool for our business. Its innovative, easy for customer and staff to use.
Our customers can reach us directly via text, we receive a high volume of phone calls everyday. With Zingle, we decrease the amount of phone calls and keep our staff engaged with customers at the front counter. Also having the customers exact request, we can process it right away.
CONSThe text notification can use improvement-I do not feel the sound notification is enough, nor is the pop up. The notification pop up blends in too much with other tabs or screens the user may have open.
Kulia
Hospitality, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Zinlgle
good
PROSWhat i like most about this software is that you really can communicate anything with the guest, and we find it very easy for guest to communicate with us too. Sometimes guest dont like to call and rather text.
CONSnone - everything is good and everything about this software works great
Matt
Airlines/Aviation, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
Zingle is the ONLY choice worth considering.
Customer interface that matches customer demand.
PROSAutomations, escalations, support. Zingle offers us the tools to stay comfortable that our customers have a viable text option, allowing us to be confident that our customer messages will get to us timely and without error.
CONSDesktop notifications limited to browser capabilities. We look forward to implementing Zingle's API, to allow customized in-house notifications, later this year.
Christine
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Wonderful, well thought out product. Great communication tool for modern times.
Easy, quick and reliable communication that with our customers.
PROSThis product is a great communication tool. In today's world, emails get flooded, but texts (almost) always get read. This allows us to get quick information to our customers. Our customers love the ability to reply and ask further questions or make reservations though text message.
CONSMore of a suggestion, than a con. For our companies purpose, it would be nice to be able to add attachments within the text message. No complaints, the product is great!
Miles
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Review
Very positive, much more resident interaction
PROSEase of use and communication. Interface is very user friendly.
CONSNeeds more flexibility with multiple phone lines
Roxana
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Absolutely helpful and user friendly
The communication between guests is always quick and we get it to our computers so it is awesome that we have that feature.
CONSInputting contacts & creating automated messages can be difficult to figure out. Customer service was great about walking us through it but even then it is confusing for us.
Robin
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed July 2019
Frustrating product and awful customer service
Their insistence on us paying for the full year up front should have been a warning. Their service is unreliable has lots of glitches
PROSAt this point, there isn't much to like about Zingle.
CONSThe customer service was awful plus there are lots of glitches with the software.
Reason for choosing Medallia Concierge
I made a big mistake. I'm moving over to Text Request as everything about their texting service is an upgrade from Zingle.
Reasons for switching to Medallia Concierge
It was a big mistake
Tina
Retail, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Simple to use
Absolutely love it and our customers do as well.
PROSThis is such an easy and cost efficient way to communicate with your customers. I am not sure who every business doesn't have these.
CONSReporting could be better, but still works for what I need.
Charlotte
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2018
I really love that we can communicate as a team to our clients
Love that we can schedule texts. Love that we can send group texts by inserting names so it looks individual.
CONSThe search for contacts is very inefficient. I dont like that you can only schedule the texts out for 24 hours later.
Whitney
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2017
I work for a private business club. Our Members love being able to access Senior staff so quickly!
It enhances customer connection. We use this as a tool to provide the Members 24/5 access to the Senior Staff.
PROSHow easy it is to for the Members to register/sign-up for the program. It takes about 30 secs to finish the entire process and then they're connect to the Club.
CONSThank it does not automatically update. I would like it to move in real-time and have a better understanding of automations.
Pamela
Hospitality, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2018
Keeps me updated, organized & is a valuable cross check tool with registration check ins, check outs
Keeps everything readily available and organized.
PROSThe program is very user friendly and variable options that keeps everything organized and readily available.
CONSI would love it if it responded a little faster but that just might be our system! Also When I sign in I need to make sure other people are signed out, or the system automatically comes up in their name.
tiffany
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
great
it has been a great experience
PROShow it makes communicating with guest so simple
CONSimporting contacts has some issues. but manually unputting contacts works just as well if not better
Otis
Verified reviewer
Telecommunications, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2019
Zingle
Zingle is great and happy that we have it. It provides options when a customer is not checking their email and we need urgent response.
PROSIt allows text real time to the recipient.
CONSI wish there was more flexibility in future notifications. In other words if I could send a message that would arrive up to one week on a delay.
Kayce
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
We've worked with Zingle for a while now and they've continued to grow and improve along the way.
Ability to store and manage all of our needed contacts, group messaging, great reports, API integration, excellent customer service!