All ScreenPal Reviews

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Anonymous

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2023

Buyer beware!!

User Profile

Kelly

Verified reviewer

Retail, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

Has all of the essential screen capture/editing features but super easy to use

PROS

Screen-Cast-O-Matic is the easiest screen capture software I've used, and in 20 years as a corporate trainer I've used a lot of them. Capturing the screen is very similar to other software of this type. It's the editing features that make the big difference. I'm able to easily cut, blur, highlight, zoom in, etc. in just seconds. No other screen capture software that I've used is this easy. I also like the video picture in picture feature.

CONS

The only issue I've had with this software is when I got a new computer with a high resolution monitor. The software isn't made to work at high resolution and the interface is very tiny. I have to record, and then relaunch allowing the system to adjust the scaling in order to the editing. I did report this to the company but it doesn't seem to have been fixed yet.

Reason for choosing ScreenPal

It had more video editing features.

Reasons for switching to ScreenPal

I switched because the price was so much cheaper, but I love the functionality so much better.

Geoffrey

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

My GOTO screen recorder

I'm delighted with SOM. I've been using it since V1 to share tutorials with my team, record webinars, VSLs, online trainings and group meetings.

PROS

Screencast-O-Matic is like the powerpoint for video/screenshots. You can quickly and easily record your screen and/or your webcam... or make screenshots (without having the app crashing on you in the middle of it). Then edit what you need with their embedded editor. (I like that the mic signal is cleaned automatically within the editor to remove undesirable noises.) One more click and your final output is shared online within their included cloud service. If you chose to save the video to your computer, you won't need to re-compress it with handbrake to save space as it's already producing decently sized files (3 compression levels available). You can even configure it to save your work files in the cloud so that you can come back later to them from anywhere and continue where you left (or just cancel as many actions as you wish - all your history is saved along with your final output). I also like the fact that it comes with royalty free music we can use within our videos in a few clicks. I'm happy to pay monthly. The price is ridiculous and it's an awesome product that keeps being updated.

CONS

To my regret, they removed in V2 the "automatic documentation" feature which was available in V1. There is now the possibility to import an external video and edit it within the tool; unfortunately, some MP4 codecs have playback issues. That's about it for the cons.

Reasons for switching to ScreenPal

Camstudio : It kept crashing and the final output needed to be edited and/or re-compressed with another tool. Camtasia : It kept crashing too back then and it was adding a heavy load to the computer when recording.

Lloyd

Marketing and Advertising, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

1

FUNCTIONALITY

4

Reviewed September 2023

Price has gone up nearly 500% Ridiculous

Since screenpal have taken over it has been hit-and-miss. When it works it is fine. I use it to review work and mostly screen recording. The thing that really has annoyed me is the price increase of nearly 500% I have been using the app for years but I wont pay 500% more per year for it.

PROS

It is simple and easy to use and the editing is fast and intuitive.The instant link function is great

CONS

The new app keeps crashing and locking up, losing the work I have just done. The app won't minimise half the time.

Vendor Response

Hi Lloyd, thank you for sharing your feedback with us. I am sorry to hear that you have had a bad experience with our software, and I'd like to make sure we help you resolve these issues. I understand that you are on legacy pricing. We've greatly expanded our feature set over the years and believe our pricing is still very affordable given the value of our product, but I can understand that it's challenging to compare pricing from many years ago to our new plans today. My teammate has already reached out to you, and I hope we're able to resolve the issues you're experiencing with the app as soon as possible. Please contact us at support@screenpal.com if we can help you with anything else - thank you! - Rebecca at ScreenPal

Replied September 2023

Craig

Computer Software, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed February 2024

Great price for more than I need

I've had a great time working with ScreenPal over the past couple of years. I have other software that can screen-capture, but this one is pretty lightweight - fires up quickly and doesn't bog my system down when using it. It does its job well, and includes extra features within the same price point that makes it a great tool in my arsenal.

PROS

The price point is great for what I use/need from ScreenPal. I really just needed screen/video capture for explainers/"how to" videos, and have been really satisfied with that. Over time, I've dug into the other features (like "building"/"storyboarding" videos, recording narration first and stepping through the video capture, etc. These are more than I needed, but included in the price it makes this product a real bargain.

CONS

I personally have a hard time getting the drawing features to work properly for me. Not that they *don't* work, but don't seem intuitive or easy to initiate while I'm screen-capturing.

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Tolu

Verified reviewer

Internet, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2022

Easy to use Screen Recorder

I have used Screencast-O-Matic for recording digital product reviews on YouTube and for making short tutorials and it has worked well. What I like the most about it is how it allows me to make edits on the recorded video very easily, making the video look professional.

PROS

Screencast-O-Matic makes it so easy to record any part of your screen and edit your recordings. I use it for recording some of my tutorial videos or making digital product review videos for YouTube. You can record your webcam or external camera, import your own videos or stock videos, audio, add text, shapes, etc and save all your files online. You can also upload to YouTube directly if you chose to.

CONS

Some of the features in the paid version are available for free on other platforms, but if money isn't the issue, then it is worth paying for. Not recommended if you want to stream games.

Reasons for switching to ScreenPal

I was looking for an alternative that could speed up the video editing process.

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Marco

Verified reviewer

Translation and Localization, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Essential tool for our video production

I'm using SOM to create all our company's screencasts, tutorials and short presentation videos. It's intuitive, fast, and does everything we need (with the above exceptions).

PROS

I especially like the video editor, whose interface is uncommon, but really comfortable to use, different from any other tool I considered. And you have tons of options to create very sophisticated videos.

CONS

Right now, when you overlay an element to your video (such as another video or an image), you don't see its coordinates, so it's difficult to create 2 different videos with elements in the same spot. I'm also missing a quicker way to generate GIF previews in order to share videos via email. And finally, I'd like more options to embed videos to emails, because the current iFrame and oEmbed aren't correctly rendered by Gmail, for instance.

Reason for choosing ScreenPal

Because it's Java based and we can use it on all company's computers, regardless of their OS.

Reasons for switching to ScreenPal

I'm still using both CloudApp and Loom, but when we need a proper video editor, we only use SOM.

Kazumi

E-Learning, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed December 2022

Great screen recorder!

I use it to screen record my teaching videos. I love the ease of it and it didn’t take me long to learn how to use it. You can save or upload an unlimited amount of videos, which is generous, especially for people who need to keep lots of videos.

PROS

The Zoom integration is very handy since I share videos with my students. You can edit Zoom recordings inside the Screencast-o-matic editor if you would like and upload it to the platform. I can set the expiration date for each video when I share with my students. Once you set it, you can forget about it, which is so convenient. When large sized videos are uploaded, the file size will automatically become smaller. It is good because I want Zoom recordings to be smaller in size. You can also hide your published date when you don’t want to share it with people.I also like the Screencast-o-matic editing software. I’m amazed how much you can do with it. If you have a green screen, you can easily remove the green background and add a different one. I was able to remove the green background nicely, so my lecture recordings look professional with my slides as my background. The subscription is not so expensive. I think it is a great deal when you purchase it at the end of November when the sale is going on.

CONS

When you want to keep videos that have high definition quality on the platform , I’m not sure how to do that. Video file size will be shrunk each time I try. I haven’t found how to do that yet.

User Profile

Fazl

Verified reviewer

Information Technology and Services, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

Video editing tool for multiple

PROS

The best thing which we liked about this product is that we can work as an organization instead of an individual and we can share our content with our peers and make it password protected.

CONS

needs more improvement towards adding more content in its library for font types, background, interface, audio, and transitions from one slide to another.

Reasons for switching to ScreenPal

It was licensed for 1 user and it did not have any security or content sharing features.

Mike

Law Enforcement, 501-1,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

1

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed August 2023

ScrrenPal's takeover of Screen-o-Matic provides promise, but still hasn't delivered.

I'm only able to produce low to mid-level content doe to its klunky operation.

PROS

Web-based tools that help me produce learning content. The price is not ridiculous.

CONS

It is not user-friendly. Too many functions require me to look up a web link to access that function. It doesn't have its own connections to its own features. When a feature is upgraded, there is barely any information about it. There needs to be a robust and friendly Knowlege Base for all features and integrations.

Reason for choosing ScreenPal

I did not make a full switch. There needs to be better training content for ScreenPal, similar to TechSmith's.

Reasons for switching to ScreenPal

TechSmith provides smooth operation and integration. However, Camtasia and SnagIt are installed applications that are tiresome to apply constant updates to the local pc.

Vendor Response

Hi Mike! Thank you for taking the time to provide your feedback. Knowing how we can improve the experience for you and other ScreenPal users is really helpful. We'd love to learn more about how we can improve - if you would be open to sharing more feedback, please reach out to us at marketing@screenpal.com. Thanks!

Replied August 2023

Arik

E-Learning, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed October 2023

ScreenPal

PROS

Simplicity in basic features. Very user- friendly interface

CONS

1.While recording the video it's difficult to find where to truncate since the time line is very dense. Takes a long time to find.2. No feature of improving sound quality such as equalizer or cutting out noises.

Reasons for switching to ScreenPal

Simplicity

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Neel Kamal

Verified reviewer

Graphic Design, 1 employee

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2021

My go to screen recording software

I'm quite satisfied with the software and it does the job of screen recording very well.

PROS

The intuitive and minimal interface is very good for creating good quality screen recordings with it. It also offers royalty free music and stock images and videos to juice up your productions.

CONS

The editing capabilities are limited. A multi track or multilayer editor will be much helpful.

Reason for choosing ScreenPal

Due to lower cost.

Ron

Marketing and Advertising, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

4

Reviewed December 2023

Screen pal feedback

Still getting to know the features just started using it again for the last 3 months but I have been paying for this since September of 2018 so just over 5 years

PROS

The features that are available are nice I still need to learn how to use them.

CONS

When uploading a video the resolution is mid quality. When I upload a video with look the quality is much better but that’s free. I pay a yearly fee to you guys…

User Profile

Heidi

Verified reviewer

Education Management, 201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed October 2020

Amped up screen recorder that is still easy to use.

I have used many tools from simple to complex and this tool has all I need, when I need it.

PROS

Screencast-O-Matic has been a welcome addition to my weekly online learning tools. It can be used for giving anyone a direct link to video directions you create to weekly lesson plan coverage. All videos can be edited from items ranging to adding music to blurring out unwanted images on the video. This comes in handy as a staff leader for creating "How-to" videos for our staff. It also is easily integrated with most learning management systems like Schoology and Google classroom for example.

CONS

There are many tools to choose from when editing, which can take a bit to use, but most are not needed, but can be useful when needed.

Reasons for switching to ScreenPal

I needed a few more options to edit.

tim

E-Learning, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Love Screenpal

used it for 5+ years and it allows us to quickly create quality content

PROS

ease of use - so easy! we build courses and mini modules for about 5 product lines and client are always blown away by our response time

CONS

not sure maybe more features like AI at some pt

Reasons for switching to ScreenPal

they got acquired and they jacked up price and took away features

User Profile

Eric

Verified reviewer

Information Technology and Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed October 2020

Awesome video editing software

I need to create custom recordings of software functionality for internal and external audiences. Screencast-O-Matic makes it easy to create a quick high quality video with transitions, effects, text, easily edit in and take out content... it's just great.

PROS

It's easy, responsive, and just awesome. I use it nearly every day to record edit and then easily share/post up to my YouTube channel to then distribute to customers and colleagues quality videos.

CONS

Nothing really, it more than meets my needs.

Beth

Health, Wellness and Fitness, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed October 2023

Reliability has gone downhill

It used to be amazing. But, now, I am really disappointed. I want a reliable service that I can count on.

PROS

I liked actually being able to use it when I was able to. These days, the software will not install. And when it finally does, it freezes and will not work. If they are having problems, it should be announced on their website.

CONS

No longer functions and I have no idea when/if customer service will respond. It is extremely disappointing. I will be looking for a reliable service.

Vatsala

Professional Training & Coaching, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

A solid platform that delivers

I have been with ScreenPal when it was still known as Screencast-o-Matic and made my first videos with them using the free version. I loved the experience so much that I took on a paid subscription. It's been over a decade of using ScreenPal and they are my trusted tech for video creation and editing.

PROS

Ease of recording and editing. New features added with creator in mind.

CONS

No cons so far. This is a progressive company that cares for its customers.

Eric

Accounting, 1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed July 2021

Lots of features for a low price

Overall, I've had nothing but positive experiences with this software. The price is affordable if you need the added premium features, but the quality is the same even on the free version!

PROS

You can go from download to recording in only a few minutes--there isn't a complex setup. Recording is quick and easy to do and the ability to store videos locally or online is great. The paid version is very affordable for anyone who needs the added features.

CONS

Some people would say that the lack of built-in editing features is a negative but that's not what you're paying for. Honestly, there really isn't much that I don't like about the program.

Shiela May

Education Management, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Best and Easy Screencasting

I have been using the upgraded plan for more than 2 years, and I am still satisfied up to now.

PROS

The app is very easy to learn.I do record my lessons and sometimes I get fillers. But with screencast, it would just be a cut edit and then I can proceed without redoing everything. I also use it to record my entire class for documentation.

CONS

There were just a few times when I screenrecord videos and it suddenly lags, so I had to redo the recording, or to just record the video and instert it to the previous one.

Robert

Computer Software, 10,000+ employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed October 2023

Screen capture and video creation for e-learning

I've used ScreenPal since the early Screencast-O-matic days. I've made hundreds and hundreds of videos. I like the tools and the flexibility. I always get 2 thumbs up from my collegues and from end users!

PROS

ScreenPal does what it is advertised to do. It is easy to learn, the settings are intuitive, and there are tons of help resources built in.

CONS

At this time there are no cons. The old version would sometimes be clunky but they've fixed it. It's all good now!

Reasons for switching to ScreenPal

Camtasia was too complicated. ScreenPal was easier and had great options and controls.

Suzanne

Health, Wellness and Fitness, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Video Editing made Easy!

Excellent customer service and helped me so efficiently with a pricing query.

PROS

They’ve thought about all the features you might require to create great videos. Having the ability to add in music background and high quality photos is great for my content as a yoga teacher.

CONS

I’ve created my own in PowerPoint but I’d love to see Cue Card availability. When I first started using this I got very confused about the uploading video facility so I’d recommend you watch the very helpful tutorials or you record directly into the system.

Chiara

E-Learning, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Simply the best

Wonderful, I'm very satisfied, and my students too!

PROS

Everything, I love it. Difficult to answer, I love it.

CONS

The variety on music!Give us more, it'd be just wonderful

Purvi

Verified reviewer

Information Technology and Services, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed June 2022

One of the best apps for screen recording and capturing the screenshots

PROS

Very easy to install the app and capture videos and screenshots. It allows to edit the videos and provide shareable link. As a QA engineer, I can easily record the videos of the bugs and issues and share it with developers and team members.

CONS

Can be improved further for storing the recordings.

Millicent

Information Technology and Services, 1,001-5,000 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed October 2022

My experience

I'm happy with the product and shared my experience withy colleagues who will also be using it

PROS

The product is easy to use, I like the fact that I can demonstrate functionalities of the system to the users

CONS

I can't seem to get the responders out of my SharePoint to comment and give feedback

Reasons for switching to ScreenPal

Ease of use

Showing 1 - 25 of 88 Reviews