All Pirsonal Reviews
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William
Verified reviewer
Education Management, 201-500 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Pirsonal changed how we make and use videos!
Overall experience was extremely positive. They gave us ideas on how certain videos can work for our projects and goals. We were able to turn projects extremely quickly, and they provided professional support. The videos were very high quality and were able to be displayed internally even in our own websites which gave us so much flexibility.
PROSI love [sensitive content hidden]! His team and his leadership made sure our work was the best it could be. Incredible support. It was really great to be able to make unique videos for each of our constituents. It strengthened our projects and really brought our work to the next level.
CONSNothing--it is a very straight-forward product. And if we had any worries, Pirsonal's team was on it quickly. They have live chat support and our emails were responded to within 12 hours. It was great knowing there was a team helping us in our projects.
Reason for choosing Pirsonal
Pirsonal was the best price point and incredible value.
Vendor Response
Thank you for your kind words, William! It makes our day to know that we are helping you engage with your organization's constituents through personalized video marketing. I'm glad to see that our support was incredible and helped you bring your project to the next level. I'll share your feedback with the team. As always, anything you need, we are here to help.
Replied April 2023
Carlos
Verified reviewer
Hospitality, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Genial complemento para la venta cruzada
En términos generales, no podría estar más satisfecho con esta herramienta, destacando mucho la atención personal de su equipo.
PROSTengo que destacar las grandes posibilidades de personalización de esta herramienta, que permite estrechar lazos con el cliente, ayudando a fidelizarlo.
CONSSi tuviera que buscar un 'pero', sería que si no lo integras con tus sistemas, el sistema de envío a cliente es algo engorroso.
Vendor Response
Dear Carlos, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with our personalized video marketing software. As you mentioned, we need to make it easier for any organization to integrate with our video mk software. We already provide more than 2,000 integrations thanks to our partnership with Zapier, but unfortunately, this doesn't cover the entire spectrum of business applications available on the market. Also, we understand that in many cases using an API is not an option. We can do better. With this in mind, we recently launched Campaign, a straightforward tool to create personalized videos by uploading a CSV from your user dashboard. Regarding the delivery system, I'm happy to inform you that this is on the priority product map. We'll let you know and will be happy to have you on board as a beta tester. Again, thank you so much for the review. Please, keep sharing your experience as we need to improve and make you happier.
Replied October 2020
Victor
Civic & Social Organization, 2-10 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Pirsonalized moments!
AMAZING TEAM, EXCELLENT SERVICE!
PROSis a software, useful, simple and effective necessary to personalize your message and be able to reach your target audience
CONSnot having known it before and unfortunately people still do not understand the usefulness of this type of technological tools, which favor brand development and implement the message in the minds of your customers.
Anonymous
501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Highly recommended software for video personalization
Using this software for more than 2 years, created more than 100 personalized videos for more than 100,000 users. It's a great tool with great after sales support.
PROS1) User friendly interface to create personalized videos at scale. 2) Easy API integration with any existing app. 3) Supportive customer service team. Almost available everytime.
CONSCreating a one time templates using the editor can be further improved.
Val
Insurance, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Best personalized video editing software at the moment
What we like most about the software and we give it a 10/10 is the support that Josias and the team are offering. I would recommend the software to anyone that needs to create personalized videos.
CONSPirsonal editor still needs a bit of work but you can do basically everything with their amazing support.
Vendor Response
Dear Val, Thank you for taking the time to review our platform as the best personalized video editing software, but also thank you for highlighting our amazing support :-p. This certainly makes our day!
Replied November 2022
Akhil
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Great Team and Great Product
We really enjoy using Pirsonal. Personalised Videos are the way forward and we are glad we have partnered with leaders in the space
PROSIt does exactly what it says. It is easy to use. [SENSITIVE CONTENT HIDDEN] and the team is really responsive to any questions that we have.
CONSSome features do need technical expertise, this is expected for what the product does so it is more of a user knowledge gap than a drawback of the product.
Reason for choosing Pirsonal
Ease of Use Pricing Team Responsiveness
Gasper
Insurance, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Extra good customer service
Pirsonal videos are easy to prepare and process. API's integration are smooth and quick. If you are stuck with some technical issues the customer support team is always fast responsive.
CONSActually nothing special. Very good value for the price compared to other providers that we were looking.
Reason for choosing Pirsonal
Best quality vs price performance.
Osvaldo
Civic & Social Organization, 2-10 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Excellent resource
They take their work very seriously and have shown me that they want to improve our image with our users or clients.
PROSI'm not an expert, but it is really easy to use.
CONSI'm not sure if it is easy the integration with other apps.
Vendor Response
This review made our day, Osvaldo! Thank you! We are glad you found Pirsonal really easy to use. We'll be happy to help you with more personalized video marketing campaigns. As you mentioned, we take our work very seriously. This means that we don't just provide personalized video software but also professional services (video production, etc.) to make your life easier. This is why we also provide tools like Dynamic Landing Pages and personalized video calls-to-action to help you engage with your targeted audience. We understand that this helps you improve the brand perception your users and clients have and that this has a positive impact on the customer experience.
Replied October 2020
Manu
Financial Services, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Awesome job!!
Great service and friendly people from team
PROSTeam behind is perfect, great people, specially [SENSITIVE CONTENT HIDDEN], who has many good ideas and listen to you on every comment and guide you during the way on every step forward :)
CONSNothing, all the works are good and let us increase the potential of our digitalization!
Reason for choosing Pirsonal
Best offer
Vendor Response
Dear Manu, thanks for leaving us such a wonderful review! We are thrilled that you loved your experience with Pirsonal's personalized video marketing software. I'm sure our staff will definitely be happy to read what you wrote. Digitalization is a big deal and there is so much to do still. Marketing automation and video personalization can be key in the success to help brands like yours improve customer experience.
Replied October 2020
Ginny
Marketing and Advertising, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Amazing service, incredible end result
The team made it SO easy and were super accommodating with timing, adjustments, and very communicative.
CONSI had a positive experience and since we did a custom template, I have no complaints about the software
Alejandro
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Recomiendo Pirsonal para proyectos de generación masiva de vídeos personalizados.
Actualmente nos aporta una solución de generación de vídeos de forma masiva y la automatización conectada con diferentes APIs de datos que actualmente no podría cubrir otro proveedor.
PROSMe gusta la facilidad de uso, la autogestión, la rapidez con la que podemos crear proyectos y el contacto con soporte.
CONSHecho en falta una mejora en cuanto a las posibilidades de animación de los vídeos.
Reason for choosing Pirsonal
Por la facilidad de crear campañas y la autogestión de la generación y la creación de proyectos.
Montse
Media Production, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Creación de video automatizado
La experiencia en general es muy buena y siempre están dispuestos a ayudar , a nuestra disposición. Nuestra relación siempre ha sido excelente, gran calidad de equipo humano y muy buen soporte técnico.
PROSBasicamente trabajamos con Pirsonal desde los inicios y tenemos una relación de partner con ellos por lo que trabajamos de manera automatizada y los resultados siempre han sido muy buenos en cuando a resultados de productos y relación con ellos.
CONSLas necesidades que nos suelen surgir son de tema de securización en el visionado del vídeo y quiza en el filtrado de busqueda de vídeos.
Homero
Civic & Social Organization, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Experiencia muy positiva con Pirsonal
Una experiencia muy satisfactoria, y recomendaría el producto a otras organizaciones como la nuestra.
PROSLo más ventajoso: lograr acceder de manera individual al cliente final, con un mensaje personalizado, directo y una "call to action" con gran impacto
CONSMe resultó especialmente laborioso preparar el excel con las direcciones de mail, pero el motivo fue externo a la colaboración con Pirsonal. Si la lista de contactos está preparada con antelación, el desarrollo del proceso es rápido y sencillo.
Víctor
Management Consulting, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Un producto de alta calidad
La facilidad de implementar videos con variedad de funciones
CONSMejorar el editor de video, tal vez un poco más intuitivo
Pablo
Broadcast Media, 201-500 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Una experiencia muy satisfactoria.
Usar Pirsonal fue un experiencia satisfactoria , cumplio con los objetivos de mi proyecto y el trato de servicio a cliente fue excepcional.
PROSTe permite crear diferentes cientos de videos customizados de una forma facil y rapida. Integración fácil a más de 2000+ apps mediante zapier. Y sobre todo el servicio al al cliente es excelente.
CONSTienes que leer la documentación antes de empezar a customizar todo. Pero es normal como en cualquier otro API que comiences a usar por primera vez.