All TwentyThree Reviews

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User Profile

Marta

Verified reviewer

Computer Software, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Great video marketing platform

I like it a lot! We use it quite often and it solved many problems. It's a great publishing, tracking and analytics tool.

PROS

I like how easy it is to upload, edit and publish to all social media channels and tracking all the videos and if I have any questions the customer success team always helps with solutions and answers.

CONS

It takes some time to learn the platform, but customer success team is great there and always helpful!

Vendor Response

Hey Marta! Thanks so much for the great review! Happy to hear TwentyThree is helping you guys with your publishing and tracking! Great to have you on board!

Replied August 2019

Gerard

Computer Software, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Forget Youtube, Vimeo or any other video platform.

PROS

One of my favorite features is the Video Hub (Created by TwenthyThree). Another feature I really like is the possibility to add an action to your video’s. We already use this feature a lot, and intend to implement to more videos to come. Video Interaction is hot in 2019. Interactive video offers a new world of opportunities. With Actions, I can make any video interactive and further drive the engagement of our audience. TwentyThree Webinars is a great addition to the platform. At Foleon we give 4-5 webinars a month so it was a no-brainer for us to start using it! It is incredibly easy to set-up the webinars. My favorite feature is the video playback panel which allows us to play pre-recorded videos during our webinar. Something that also really gets me excited is the use of gear mode within the webinar room, being able to add custom intros, outro’s, transitions and lower thirds in OBS is the dream of every video content creator. We are living in a time where you can’t ignore video any more. Forget Youtube, Vimeo or any other video platform. TwentyThree is the way for all companies to reach the next level when it comes to video marketing.

CONS

It can take a while to fully integrate the platform to your liking.

Vendor Response

Hi Gerard, Thank you for the amazing review! It's really exciting to see all the great things Foleon is up to, especially with webinars! Thanks again! The TwentyThree Team

Replied August 2019

Kim

Human Resources, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed October 2020

Great webinar tool with some integration issues

PROS

Modern system which can really help with streamlining webinars and automising some keynfunctions.

CONS

Integration between 23 and HubSpot doesn’t work well at all, contacts that signed up get lost in the process. Customer help is trying their best, but it took close to 2 months to get a response

Julianna

Online Media, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

If You Haven't Tried TwentyThree, You Aren't Capturing Your Full Video Potential

I have been using TwentyThree for a few months now, but following the company for longer. You truly don't full grasp how important it is to have video data of this quality until you actually have it. As we start to increase our use of video, with TwentyThree I am able to constantly analyze what is working and what isn't. I can start to better understand audience engagement with my content. And even with the use of the collector tool I can capture people when they are most invested and create the ability for them to reach out and get more information. If you want to take your video marketing to the next level, you need to look into TwentyThree!

PROS

With TwentyThree, it's possible to see video data on a whole other level. You can see exactly where people stopped watching, where people repeated certain parts of a clip, etc. I can the embed my video anywhere and have access to audience insights that I can use to grow my video marketing capabilities. It's an incredible platform that has provided users with so much more power than ever before. And not only is their platform helpful to my daily video marketing, but they are leaders in the video marketing realm and constantly provide us with tips (sometimes via Webinar, another super cool function) for how to improve and grow!

CONS

The ability to go in and out of sharing your screen during a webinar is a bit difficult, but it's something that can easily be solved by asking the TwentyThree team for help.

Christopher

Mechanical or Industrial Engineering, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Top-class customer care

We wanted to convert a high number of video views into actual leads. We are on the road to achieving this, but takes time, as with any new software. While some things can be tricky to find and take time to set up, I have been move than happy with 23's customer care team and its responsiveness. They alleviate frustration quickly. In our negotiations, 23 were helpful and did their best to help tailor a solution that fitted our business, meaning that we more easily could get the investment to pay off and make sense.

PROS

- Collects video data across platforms for easy reporting - Customizable players on our website - Customizable video hub - Integration with other software such as MailChimp - Call-to-actions in owned players - Top-class customer support

CONS

- Can be tricky to find your way around in the beginning - Time-consuming to set up

Sibylle

Cosmetics, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed July 2021

Review of 2 months setting up P23 in CH

I was not in this project from the beginning on. As my colleague left to the maternity leave i took over after there where already some internal trainings on the usage happening. It was not easy for me to check in and understand the tool propperly. Lucky me we had some meetings with [SENSITIVE CONTENT] and he was very paitent and gave alot of helpful tips. I love, that the support is always very fast reacting.

PROS

I really love, how the Frontend page looks like for our consumers. For the user its very easy to click trough all the video's, the attachments are nicely added (could be a bit more visible).

CONS

I was hoping that the webinar function will be more advanced or even similar to Zoom or Teams. Unfortunatly it is not the way we would like to interact during our Educational Trainings. There was alot of techinal issues like the screensharing was not working, huge delay on the chat, no interaction.if you share your screen you can not see yourself or the chat anymore. Thats why we will not use it for webinars,

Eyüp

Financial Services, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

TwentyThree EO

PROS

When I need customer support, I can reach them immediately and they help me a lot. It's also great to add action to my videos.

CONS

It is a bit difficult to learn the software, obviously, but after learning it, it is very easy and enjoyable to use.

Reasons for switching to TwentyThree

I used all of them for different file types

Akhil

Biotechnology, 5,001-10,000 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Loving the innovation!

We have monthly webinars that need to be hosted so that our customers can reach them when needed. 23 allows us to do this with ease and even organize the way we present out video content to the world. The experience using 23 has been great and I look forward to getting more out of the platform.

PROS

The platform is extremely intuitive. Being intuitive allows more ideas to play around with the platform comes naturally and we get to use the full extent of the software more quickly. I love the customer support as well, they are great at getting back to the questions asked really quick and try to work out a custom solution as well.

CONS

The filtering options while listing out/organizing videos is a little lacking and have to make do with the options at hand. That being said the search engine they have on there is great and helps you to get what your looking for really quickly.

Vendor Response

Hi Akhil! Thanks so much for the review. Great to hear you're getting a lot out of the platform! We'll pass your feedback re: the filtering options to our Engineering Team. Thanks again! The TwentyThree Team

Replied August 2019

User Profile

Casper

Verified reviewer

Computer Software, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Great tool for everything video related

Very good. Customer support is excellent, and we've been using the collector function to great success. We're big fans of having an integrated video hub for all our video material.

PROS

The vast amount of features. You can do a lot of really cool things. Having a hub / tracking for our videos, is crucial to us.

CONS

You need a bit of training to understand the full power of the platform.

Vendor Response

Hey Casper! Thanks for the review - it's great to hear that you've had success with TwentyThree, especially the collector and hub functions. If you have any questions, you can always reach out to us directly.

Replied June 2019

User Profile

Steffen

Verified reviewer

Computer Software, 11-50 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Great tool for your online events

I would definitely recommend TwentyThree for any company using webinars for online events and lead generation.

PROS

The TwentyThree webinar tool is very user friendly. It takes only a few min. to setup and you are ready to go. Once you have your setup ready it's very easy to close and use previous webinars as a template for the upcoming webinars. I also love the fact that you can customize everything to be inline with our brand - domains, logos and colours - everything is customisable.

CONS

It's a bit difficult to showcase audience questions live on the screen when they are too long (in the chat).

Robert

Entertainment, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed August 2019

Data features

PROS

I like the data availability and accessibility to qualified pople who can help with data questions. The methodology for collecting data appears sound and well rationalized.

CONS

It may not be the software fault but beware that twenty three data collection will be different from your online measurement systems..(Google, Adobe, etc...) A better API to online measurement needs to be developed so data collection can be similar.

Vendor Response

Hi Robert, Thanks for the review! It's great to hear you're getting a lot out of the platform, particularly our data features. Our Engineering Team is aware of the API suggestion and will be reviewing solutions for the product roadmap. Thanks again! The TwentyThree Team

Replied August 2019

Vincent

Marketing and Advertising, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

A great video / webinar management software!

PROS

To us, the most important is that we could integrate twentythree with our marketing automation tool (Marketo), so we are able to track in marketo the contacts that watched videos, webinars, replays. Moreover, we can score our leads based on very detailed metrics such as how much % of a video a viewer has watched, etc.

CONS

Not really anything to says as cons, the support is also very helpful!

Reasons for switching to TwentyThree

We needed a new tool because gotowebinar was not working as well as we wanted to, and we needed a tool that we could use for video management + webinars. Twentythree was the perfect fit as it is easily integrated with marketo as well!

Sebastian

Media Production, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

An astounding video marketing solution

We work closely with 23 as a partner and avid user of their platform and couldn't recommend it higher in terms of cultural fit, consolidated dashboard / analytics and ease of integration. The team are great to deal with.

PROS

- Consolidated dashboard / analytics - Ease of integration. - The team are great to deal with and their support function is on point

CONS

We haven't come across too many hurdles, to be honest

Diederik

Management Consulting, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Easy of integration

We are able to quickly launch new videos and promote these on different platforms. And all data is integrated to Marketo, which significantly improves our lead scoring and interest profiling on our customers and prospects.

PROS

The ease of integration on both sides. It's so easy to publish a video on social platforms. And it's also easy to integrate the platform with marketing automation, such as Marketo. The integration with Marketo enables you to recognize who viewed which video to what extend, which can be leveraged to complete interest profiling and buying score.

CONS

The statistics are good, but it would be great to be filter out your own views (e.g. based on IP address for example).

Sarah

Biotechnology, 5,001-10,000 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed June 2021

TwentyThree

Overall, I found that all of my business/personal needs can be met with features available for free on YouTube, so I didn't really see a reason to continue to use/pay for TwentyThree.

PROS

It's great for webinars, there are lots of customization options. It also integrates well with social media platforms, so it's easy to share videos once they're created.

CONS

It's ridiculously expensive (starting at $199.00/month). I don't understand why someone would use this product while there are a number of other video hosting sites with the same features (such as YouTube) which are absolutely free. Also, it's pretty difficult to learn the program and it takes a long time to set up.

Jack

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2017

Video Software is Helpful

This software really helped our firm with presentations and I am grateful to have come across. It does a lot of the work for us.

Vendor Response

Hi Jack, Thanks for your review - it's great to hear TwentyThree is helping your organization. If you have any further queries, feel free to reach out to us.

Replied June 2019

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