I am pleased with Samsara overall. It has shown us how to take our business to the next level. As we've evolved, our requirements of Samsara have as well. Although Samsara could not anticipate this, I am eager to give helpful insight on how to help Samsara go even further!

I enjoy having the insight that it provides us. Literally, with what I can see on the road, and all of the back-end data it can provide us. Samsara helps us remain compliant in our industry. So its routing functions are a leading example of what vehicle tracking should look like. Lastly, the driver app is what comes in the clutch to wrap it all up. Our staff finds the app very intuitive, simple, and it rarely faults. It is official and its documents function help us log valuable information that we turn into presentable data!

The system is buggy, and I find myself having to call in every so often to inquire about why I'm not seeing certain stats or images on my vehicles from their dashcams. The Driver app sometimes force quits and will sometimes refuse my drivers to log information.

I like it because I can see were my crew is at all time

all the information at the tip of your finger tips

privacy because most of my tech was concern of losing their privacy

There customer service is terrible. No one has the ability to help. Worst company to deal with issues ever.

There customer service is terrible. No one has the ability to help. Growth turned this once great company to trash.

There customer service is terrible. No one has the ability to help. Woke management will not help.

Simplicity of the in cab system makes it easy for use for any Driver

I have no complaints about Samsara at all

Ease of Dashboard use and navigation Samsara's University and Training videos The Multitude of Reporting available In-Cab Alerts and ease of video footage pulling Alerts for users

Support Response Times - some times it takes a while to get an answer and then it's just a link to the Samsara help site, that I told support I had already checked. GPS/Speeds - GPS still pulls wrong roadways or shows the driver in a field. The speeds are still a manual update, stating the speed is 25mph when it's actually 55mph or 60mph.

From the very start, it was obvious, that this was not just another GPS service. From the first class customer support, to the information, and ease of use. Implementation is so easy, therefore cutting down on time a tech spends on installation.

Where to start. Daily monitoring and ease of editing drivers logbooks. Sharing location (live) with techs and repair services, of down units. Allowing techs and others users creative limits on access to information. Reports, reports, reports. There are so many reports made available, and easy to understand. Customer support! Best customer support staff you can wish for.

It isn't on every machine we have in the fleet!

Very positive. We have installed Samsara in all of our equipment, fleet vehicles, and over the road trucking assets.

Video AI, ease of use of Samsara dashboard, reports, and instant notifications.

System continues to read as running if asset goes into a cell dead zone and racks up inacurate engine hours. Causes John Deere equipment to go into De-Rate when connected to equipment ECM.

I like a lot of the different options that us can use with Samsara. I use it daily for tracking equipment and see what was down for the day.

At some times during the day it dose seam to cut out and not record when the vehicle is in motion and don't map it.

Vehicle accuracy as well as alerts sent for violations or driving infractions critical part of driver evaluation.

Unable to change our billing from credit card to direct invoicing after several attempts and sales individuals agreeing that it would be done. it is to the point there is now consideration of changing provider.

User friendly for dispatch. We really like.

We can track our buses and run the buses by routes

We have not yet implemented the use on the buses for the drivers to use

Not bad at all it will depend most likelynin the user but is really complete

I love the libe tracking yo can see in the map where is your truck and calculate the eta also can send the tracking link to the customers

To be honest it is a good app but qe also use macropoint and macropoint is our first option also drivers preffers MP

Love it. We have a screen on the wall in our office, every time we have a customer that come to visit us they like the way it looks and we always get complements of what we can track with the software.

*Easy to use *Can be used on different platforms *Looks very high tech

On the maintenance section-When you create a schedule for any particular unit you have to create multiple for each unit. On an our previous software we used to use before you only have to select a unit and then select what you needed to track ea. PM, DOT inspections etc.

Samsara engages in unethical business practices. Buyer Beware. I had canceled my contract and purchased another system. The company was very clear that the contract would not renew. Low and behold, they automatically renewed it and are giving me the run around. Also, they double billed me in 2020 and I had to fight tooth and nail to have them credit my account. I was also sent and billed for a device I never used. I contacted them immediately about their shippng error. It was a nightmare. Their finance department strong arms you. They spend all their money on their sales team. The customer service and billing departments are ruthless and unethical. GO ELSEWHERE. Here was my letter to their finance dept "1) have an unused GPS device from Samsara, I want to make sure I haven't been charged for this. 2) The program hasn't been working for Dogwalks. There are at least two vans that I cannot track using the latest version of Chrome. I was on the phone with customer service for over an hour trying to troubleshoot this one day. 3) The system did not work for months for a few of our vehicles. Samsara customer support was of no help. I had to pay a mechanic hundreds of dollars to find the problem and fix it. 4) Yesterday I wanted to find out where I could find information about the different "contracts" Dogwalks has but unfortunately I was constantly interrupted. I'd like to work with a person at Samsara that can help me understand how Samsara works. I genuinely did not understand

Easy to install Provides GPS tracking but not as detailed or accurate of other companies.

Doesn't work in Chrome. Had to spend hours with customer service, renewing Chrome, logging on to different devices and browsers to no avail. So I could only track some NOT all of my fleet. This went on for months and I was never given a credit.

Over all a great system for the money. Drivers take to it easily, dispatchers like the flexibility and versatility of tracking the trucks and seeing what is going on. It would be nice if you could hover or select a driver and visibly see something that tells how long they have been sitting rather than having to going into the trips and just see a paragraph that displays time.

Very easy to maneuver and learn features on the dashboard. App is easy to learn, even for our older non-tech drivers. Cameras have paid for themselves in the first year by being able to download and utilize for accidents.

App updates constantly, which is good that features are added. Most times though updates slow the app down if the update does not take automatically and locks up app. Since everyone has begun working from home and remotely, customer service has suffered and response time from email is very lacking, and when they do its the same scripted reply's. Initially someone would work through an issues with you on the phone, no so much anymore.

Samsara has helped us with our safety bonus program, safety scores and increase fuel economy across the fleet.

Easy to grasp and continued improvements!

Nothing with Samsara but our TMS provider took a very long time to integrate.

Horrible experience, completely cannot count on this product.

The product started off great, now anytime I have an incident it is never working.

Poor communication, too difficult to get anyone to help you, always blame issues on something else. Never works when I need it, I completely cannot depend on this product

Solid overall experience. [SENSITIVE CONTENT HIDDEN] was very nice and accommodating with anything that we needed. Overall the website works well and my drivers all said it was very user friendly.

Hookup and setup was very easy. Website is clear and not cluttered and easy to navigate.

It took me a little bit to figure out how to get in and see the cameras when videos were available.

Samsara allows us 100% visibility of our fleet, plus diagnostic info regarding our trucks, including fuel level and DEF level!

Samsara offers a simple yet stunning UX. The dashboard is subtle yet robust. What I love is that nothing annoys me about the interface. Things are where I would assume I should find them. There is just enough functionality without introducing options I'll never use. So far Samsara is super durable and stable. Reporting is quick and accurate. The hardware options surpass the competitors. So far we are very happy with our choice.

The maintenance feature doesn't allow uploading files such as receipts.

Ease of use, good quality of cameras, customer service is on point.

Everything needs to be able to export in Excel, not just CSV

It is such an easy system to use and what's even better is how easy it is to teach drivers how to use! Makes orientation much simpler. The customer support is always top notch!

When trying pull data for reports sometimes selecting exactly what you want is not as easy as it should be, i.e. date ranges, grouping.

Positive, continuously improving, and clearly a leader in the fleet management/dash cam software industry. They have all the features and then some.

Ease of installation was very important. This is a plug and play, while other options must be wired in by installers at a cost. The interface, features, and overall usability are much better than the two other companies I have used.

Usual high pressure sales to start the process, but the negotiation and closing process was very smooth. Some reports and insights are slow to update but overall seems to be very accurate.

It's really nice that Samsara GPS pings frequently. This means you can watch vehicles moving in real time, which is great for updating VIP clients. The DOT compliance portion completes the GPS services.

It's great having GPS, driver logs and vehicle inspections in one place. Our team uses GPS daily to keep on top of trips in progress for our chauffeur service. We do have vehicles that are under FMCSA jurisdiction, so we need to keep detailed driver logs and vehicle maintenance files, which are all done through Samsara as well, making things easier.

Unlike our last GPS service, you're not able to drop a pin to get a time when a vehicle was at a certain location. This is a bit of a nuisance and you have to guess.

Our contract with your company started at the end of March 2019 and our dashboard turned off October 2019. EVEN THOUGH I HAVE PAID FOR FULL YEAR OF SERVICE ON MY DEVICES. We had to keep Verizon connect active and ongoing while we waited for your installation. Installation crews never could get them installed correctly . We were told that this system would alert for distracted driving, if there was a car stopped in front of you it would alert you, non of the in cab "coaching" features worked. The only two features that ever worked (not consistently, rarely did this work correctly) was the "your seatbelt is unbuckled" and "please reduce speed" . We made this switch to Samsara due to the salesperson advertising these features to us, which never worked. We were happy with our Verizon connect. We were told you had multi rear camera and side camera options That we're coming out within 4-5 months. That never happened. We were told we would be on a monthly billing cycle. Only to be told later that they were giving us 30 day month trial and that you did not offer monthly cycle. We never do annual billing cycles. This would have been a deal breaker for us. We spent $3000 integrating this product with our company operation software.we still have never even gotten to make sure works , yet since we haven't been able to pull a log from Samsara. Not having a fleet program is putting my company drivers at risk. This advertising was fraud. Our agreement has been breached.

THE FALSE ADVERTISING the idea of what the company and their equipment would do . I could integrate to our company software ( which our software people got done on our side) Samsara never did their part to run logs to see if it was working.

The coaching features do not work as advertised. Heat from your windshield will interfere with its performance entirely, promise of future equipment being developed which never came to be available. switch sales tactics, poor customer service,

Overall samsara does work well for dispatch logistics/ log management.

Api available to our maintenance system is the biggest pro to this system

They need more APIs to multiple Canadian fleet fuel cards, Petro Canada for example. Their prices are very high as well, I can understand the cost of the gateway but cameras should be bundled with gateways for less. Also non-powered asset gateways should cost way less than they do for just location tracking. Logs are the main reason companies have to use this software Since the mandates by the government these logs still have glitches the oilfield exemption still needs work and needs to be prioritized higher as officers will not care if it is a software problem logs must be correct. They should work with companies closely to try to help improve this software to aid all parties involved most importantly the drivers themselves. The obvious next step once logs for oilfield exemption have come out of beta is to start building some driver ticket/bol automatically from the driver's logs that can be directly input into some accounting software for invoicing this is a feature that would actually add value and may be worth more.

Helping to establish better driving accountability.Better maintenance of the fleet.Keep accurate track of mileage travelled on a daily basis for cost tracking.

Real Time Tracking is helpful in our business to have our vehicles location for giving delivery times to customers that aren't present when the deliveries are made, giving the time/date and a picture of our vehicle at their facility helps with proof of delivery.Maintenance tracking is helpful for keeping vehicles service intervals to be done on time with the alerts to show up before mileage has been reach.

Following distance notifications can be annoying when driving in heavy traffic because the settings are fairly sensitive.Downloading footage from cameras can very slow at times, not sure if that has to do with the cellar service or if there could be an update to improve that retrieval.