Qwaiting

RATING:

4.7

(15)

About Qwaiting

Qwaiting is a queue management system that enables businesses to manage customer queues smartly and rapidly. It is an exceptional cloud-based system that can track data related to queues in real-time, and gather customer feedback. Qwaiting system can then assess this data to speed up the performance of your staff and services offered. Key Features include traffic management, welcome walk-in customers, controlled scheduling, tailored for business, built to scale, personalized flexibility, all business sizes, calling by name, self-registration, kiosk app, service intelligence and visitor SMS notifications.

Qwaiting Pricing

We charge $99/month with unlimited users, unlimited staff per location.

Starting price: 

$99.00 per month

Free trial: 

Available

Free version: 

Not Available

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Qwaiting Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Qwaiting

1 - 5 of 15 Reviews

User Profile

Mirjalol

Verified reviewer

Education Management, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

We've sorted out the massive queues

Excellent

PROS

Simplicity and customer service, we have deployed the service without no problem just in few hours.

CONS

Pricing is a bit high, it is quite impossible for an annual subscription (if you are in social sphere)

Reason for choosing Qwaiting

Customer Service of Qwaiting (easy communication)

Vendor Response

Thank you for your valuable feedback

Replied December 2023

Mohammad

Health, Wellness and Fitness, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Gr8 interface

PROS

The ease of downlaoding day to day reports

CONS

The interface can be a bit better.. especially with the transfering of queue number from one stations to another.

Vendor Response

Thank you for your valuable feedback

Replied December 2023

Stephane

Banking, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed December 2023

Review SFE

Easy to use and no extra effor. The customer service is super. But make sure to make available other option (sms, voice, feedback...)

PROS

Customer service is available and open to solve issue when extremely needed

CONS

No human voice number caller , no french translation, additionals are features a overcharged.

Alonzo

Hospital & Health Care, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

The Qwaiting's functionalities and value

Overall, we are solving the redundant processes of our daily operations with Qwaiting by making accurate and advised decisions in the business from the reports and monitoring that it provides.

PROS

The feature I liked the most regarding Qwaiting is the integrations between the company Health Information System's booking appointments that decreases wait time patients to get attended by the customer service.

CONS

With a system such as Qwaiting there is not much to hate. But the only feature to improve would be the access control of users that require more tweaking.

Vendor Response

Thank you for your valuable feedback

Replied December 2023

Airee

Health, Wellness and Fitness, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

QMS

i feel the app need updates as and when, to fix the bug issues

PROS

I like abt QMS, is the way the app set up for easy to use.

CONS

sometime JAM, and cannot print via the printer soetting, and sometimes lost of connection. but able to rectrify

Vendor Response

Thank you for your valuable feedback

Replied December 2023