Reliant Parking has been an incredible tool to getting control of our parking. It has saved staff time and improved resident experience. The roll out process was simple and improvement was noticed almost immediately. Customer service is amazing and is always there for us with any questions.

Very easy to use! We love how they continue to monitor the parking and ensuring that people stay current with their parking permits. We also love the staff and how quick they are to respond to our needs.!!

The only improvement I can think of, is maybe a way to set up a reminder for residents, when their permit is coming up for renewal. Also, it would be nice to maybe add a link to where they can go to renew their permit. It is easy to forget about your parking permit, and it is not nice that your first reminder looks like a ticket (even though it is not).

Excellent

The service is amazing. It was a perfect solution for our community. The expertise of the company professionals was critical during set up and decision making.

Ability to sort data without exporting it. More standard reports or memorized reports would be helpful.

They work fine. They only issue permits for us, which we could do in house. They will not enforce parking in our area, so it is for the most part useless and double work for the onsite team.

Software is fine. In general, user friendly.

Printing temp permits or guest passes is too complicated needing the person license plate number, make model etc.

The Reliant team is amazing. Onboarding properties is a piece of cake, the resident portal is easy to navigate so our customers are happy and the towing companies love having real time access to parking permit information.

Our team was spending entirely too much time processing, creating and delivering old fashioned parking permit hang tags that were hard to verify, inconvenient for the staff and residents and a huge source of complaints from our residents who had to coordinate their schedules around the rental office hours in order to receive guest passes etc. Being able to outsource this time consuming task has been very helpful to our on-site Property Managers and allows our residents 24/7 access to their parking permits and visitor passes.

It would be amazing if the reliant manager portal could integrate with property management software like Entrata so parking permit info was automatically added to resident accounts allowing our team to see all of the vehicle information in one spot

We recently had a concern last week when a resident got towed due to a mix up with assigning tandem spaces and although when the resident reported it thru the app they were advised it could not be towed and then the resident went thru SDPD and still got it towed. [SENSITIVE CONTENT HIDDEN] was able to correct the part on our end and then her and [SENSITIVE CONTENT HIDDEN] went even further and assisted our team with correcting the mistake with the tow yard. Not only did this create a positive resident experience it made dealing with all of this that much easier on my team. The whole team at Reliant Parking have been easily reachable for assistance anytime it's needed and always produce positive results. You really have made dealing with parking enforcement a more pleasant experience and I can’t say thank you enough for putting so much effort in developing an awesome program and a great customer service team. Thank you for all you and your team do it really is appreciated.

The accuracy and simplicity for property managers as well as on the residents side.

There aren't any cons because their team is willing to take feedback and assist with making adjustments to cater to your property.