We absolutely love 8x8 virtual office, we do not see a world where we would switch to a different phone software. If you are looking for a seamless phone software look no further!

8x8 virtual office is awesome! There are so many cool features to this software. We have used 8x8 for over 5 years now, customer service has always been super helpful if we ever had any issues or questions. Purchasing new phones for new employees is a breeze, and setting everything up is always straight forward! What more can you ask for? We also love that virtual office has the chat feature, we utilize this daily to chat with all of the employees. We also love that there is a app, all of the employees have this app on their phone and have been using it like their desk phone during this COVID work from home time.

there are sometimes some delays, but very rarely is there any issues!

In general, I have been very happy with 8x8, and would not want to be without it.

Easy to use, dependable, and administering the system is one of the simplest I have done. .

Nothing comes to mind; I have no suggestions.

This product was easy to implement and training of staff was made easy with lots online KB videos.

There is nothing negative I can say about the product.

The flexibility and ease of use of 8x8 is a definite plus for those looking for a robust but easy to setup/maintain a hosted system. The call quality is consistently incredibly good.

I've only helped implement the system a few times and have not encountered any cons.

Horribly unreliable, inconsistent and no one is responding to our emails. The system its self worked okay without the integration but the inaccurate billing is wild to me.

The ease of use was all that we appreciated of 8x8.

- The fact that they could not integrate as they said they could into Litify. - They were double billing us. Charging us yearly and then monthly and then constantly trying to reimburse and then recharge our cc again. - During this time, I was communicating with 8x8 and it was a slow process, and they decided that they should shut our phones off. I called and they turned them back on saying they saw the conversations regarding the charges and that it wont happen again until it is resolved. A week later they shut them off again and told me that I had to pay the whole year off even though they owed me 3k still and we had not ironed out the billing. So they said we had to pay fine. They couldn't take my payment over the phone and it was an absolute joke. Couldn't turn it back on with my money but couldn't take our money. Interesting, right? - They told us they were going to reimburse our 9k that they charged and we have yet to receive the refund even though our rep told us they were going to credit us back. He is now unresponsive to me as well.

We've been using 8x8 for years, and our experience has been consistently positive. It is highly user-friendly for both regular users and administrators. On a few occasions, we encountered connection issues, but 8x8's support promptly assisted in troubleshooting. It turned out the problem was with our team members' internet connection. We give it a perfect 10/10 and highly recommend it.

We didn't run into any issues that we couldn't solve.

Their customer service was extremely helpful and very nice

When working with the sales rep when initially purchasing this plan we were told several things that were unfortunately not able to be completed. From the beginning we constantly had issues from our soft phones not working to our best phones restarting randomly

virtual phone system that manages our voicemail, multiple lines, and mutliple numbers.

I like 8x8 because it has some modern features like sending an email with voice recording of your messages.

The price is high compared to the function of the service. It limits your voicemail so you can only store about 30 messages before you have to login and delete them. The user interface is very complicated. Took me forever to figure out how to update my credit card on file because I can't tell how to login to the admin from the personal phone account.

A simple, and easy system to use 8x8 has been very useful for the business to ensure communications. The system was set up into our polycom telephones systems by our IT team simply and easily.The app and lay out of the system is easy to use.

The call transfer was not straight forward unless you were trained to do so.

8x8 allowed us to make quick calls 24/7 which is important when it comes to the logistics and transportation industry. The software is intuituve and easy to use and the calls always go smoothly with no interference.

Sometimes the web version of 8x8 woukd not work unless switched to the beta version

Why do I like this company? Not only do I like this company I have a great relationship with working from my office phones and using this wonderful broadband phone company. Now wait, no landlines in my office. No landlines. I was able to work with this team and duplicate my office phones and place them in my home as well. I do a lot of cloud technology for our Dental office and it is important to have a phone system that can pull the load. I love the fact that I have an automated attendant that can play any message I record on it. I can custom fit it to our office and place any message I want our patients to hear. Now lets get down to the flexibility of this phone system. Ready? I can answer calls from a phone, on the computer, on an app on my cell phone anywhere. This company has the ability to track any call that comes in. If a patient does not leave a message I can still get in touch with them to help them out. New people calling in also can get a call back even if they do not leave a message. Now you say if you had a big staff you would not need to have to call them back you would answer the phone. True, but I save on staff salary, and possible lack of staff motivation this way. I roll the money back into the practice. If I am doing office work in another location and it is after hours I am still able to monitor the calls and call them right back. If it is an emergency they can get scheduled very quickly. The team at 8x8.com can customize your phone needs for any size office. They were able to help me out when I needed a fax machine very quickly lets, say in the next two hours. I still remember that day that I called my sales rep out in the West Coast about 6:30 am and he went far and beyond to help our company set up a broadband fax machine. He grabbed his coffee and within 2 hours my fax machine was up and running. This helped our patient with keeping an appointment that they need to go to and not have to reschedule. The office that sprang the surprise on us was quick to note how fast our team came threw. 8X8.com is part of our team because I feel that we are on the same team. You will not get a better team working for you when it comes to your phone needs. This team is BAA compliant for medical and dental offices. Also not just medical and dental but for insurance companies, accountants and many other offices that fit into HIPPA compliance. Love working with their technology team when I need to change anything on my phone system. These guys are great to work with and I guess that is why we have been going strong with them now since 2014.

The 8x8 team is the best. Great technology and great customer support!

Our office has been with 8x8 from February of 2014 and has had no reason to change to another company.

Probably one of the biggest headaches I have had to deal with with a vendor. Literally almost cost me my job. The only reason I was able to save my job was my documentation.

There really was not anything I liked about 8x8. I am no longer using as result. When I attempted to give them the right to keep my business, they did not compete but tried vehemently to continually lock me back into my contract.

8x8 does not even compare to the lowest on the market. When I took over an IT department, part of my duties was to locate a new VoIP service. 8x8 was the service at the time. Calls were constantly mixed up, they do not have a queue, they can not facilitate even the easiest of call centers, and there is no reporting. The support is impossible to deal with. They require a 90 day cancellation notice, when I was with 8x8 i notified them 5 months before contract cancellation, after the cancellation was completed 2 months later they tried to bill me again for the annual fee. It took 6 months of arguing and showing them the documents to get them to agree. Email chains and everything. If you are a customer, document everything, especially if you are planning on leaving. Their customer support is impossible to talk to and the only way to get anything taken care of is to use their chat feature, but it never works.

When we cancelled our service, they admitted they owed us over $9000.00, but have refused to refund our money. Their service team was not able to fix our technical issues. There are much better phone companies out there. Just do not choose this one.

Not much. The Cons out-way the Pros. The phone units they provided work, sometimes.

They lied. They said that they can integrate. But they can't. Do not believe the sales people. They will tell you what you want to hear and not the capabilities of the system.

Without this software - particularly, its mobile app - it would not be possible for me to work from home ever. With the app, I am able to keep in touch with clients by phone, without them ever having access to my personal cell phone number or even knowing that I'm not actually in the office. The call quality is sometimes even better than that of my Verizon cell phone quality, which says a lot. I am continuously surprised and pleased by how clear and loud each call is, even when clients are calling from a mobile line.

The desktop app and website could use a refresh. They're both easy enough to navigate, but are a bit dated in appearance. In terms of functionality, I find that the mobile app will sometimes "time out" when I start using another program, and I realize once I'm back in the office that I've missed a call or two. I've had that happen on two different cell phones, so I'm certain it's 8x8 and not anything I'm doing. That's obviously a major con for the software, so a bug like that needs to not happen ever.

We had 8x8 and made the mistake of switching vendors. that was 3 month disaster. We came flying back to 8x8.

Ease of use and prompt follow up serice

there is no pure answer to that question.

8x8 is pretty simple and easy to navigate. It satisfies all of the basic requirements for our call center, albeit with a few bugs. Overall, however, there are a large number of pros that outweigh the cons.

8x8 is very easy to use. Training new employees to use the app for calling and texting is very straight-forward and requires minimal instruction. It also satisfies the majority of our duties in the call center.

Sometimes calls come in and the notification is delayed or there is no audio notification. I also wish there were a way for users to block individual callers than having to ask our IT department to block their numbers. Sometimes the audio sequence is not initialized and there is no discernible audio. Finally, connecting bluetooth headphones to the app is also more complicated than it should be.

One of the most important business solution the X series provide for us, the lack of a need for an operator. For a small business this cut down on the cost.

There are several features of the X series which is very impactful for my operation. The auto-attendant is great because it captures the call and route it to the correct person limiting the need for a operator which is great for small business. Another feature which the organization like is the open and close features which we use the voice recorder to instruct the client if we are open or close.

This voice recorder can sound mechanical, yet it works for us.

It is very helpful, i work with people in diferents place in my contry and allover the world, with this app bussines not only become more eassier, also become more productive and successful. The UI make you want to married te app and the features that they provied you are just the one me and my team need

They have a lot to immproved in some OS like android or linux, in this OS the app go into bugs and some features stop working, things that do not happent in IOS, and the support center can not solve this issues. Another thing that is menor but still i think is a problem is the fac taht they shot down the fax feature, ok i understand that fax are becoming obsolet but when you work with people in diferents areas that tool is very time saver

Lots of time lost, ineffective analysis, a poor decision overall.

It was priced competitively, they allowed us to purchase equipment over a 12 month period. They promised live reporting and analytics.

The reports never matched. Never. The analytics misses days of data, the request for support is nonexistent. They only tell you someone will get back to you in 48-72 hours. That never happens. We have been a client for more than 18 months. Not one item resolved. The use a call center with people reading scripts, and have zero technology ability to resolve or even answer questions. It is costing our company lot of amount to switch to another company, not considering the man hours to switch. We are so disappointed.

Overall I love 8x8 I truly enjoy the conference calls, the fact I can arrange calls choose the host for other people not only myself! I arrange for my boss to have calls, I receive real time confirmation as to who accepts the invite to join her conference call as well! 8x8 is very convenient, when I hover over an employee's name I am able to tell if they are away, busy , or available. I am also supplied with extension and direct dial. I highly recommend this program, especially for businesses with multiple offices.

I have caller ID on my computer when a call comes through. It offers the option to video chat. I am able to schedule calls for my director. The calls have the option to be recurring! Super Cool features!

I do not like that the software rings my computer and my phone simultaneously. There probably is a feature to disable however. I also do not like that when I forward my calls, I do not have a caller Id to know that I am receiving a forwarded call from the office. However, again this could be user error and or my phone's setting. :)

The benefits are quite simple. You can have the app downloaded on a device and be mobile while not having to use a cell number. When you want to not take calls (perhaps when business hours are closed), simply log off the app and you have your phone/tablet/laptop/computer back to it's normal self. Easy to use, quite reliable and a must for small businesses.

It is excellent for small businesses who don't want to have a landline physical phone or who like to move around with their laptop and not run to the phone every time it rings.

Not particularly outstanding vs other virtual/telephone applications. Occasionally buggy. Relies solely on internet, so if you do not have a reliable connection, it will not be a good primary phone.

I would recommend them highly for businesses.

After much research we went with 8x8. Their customer support and ease of use was the deciding factor. After getting everything was imported I had 90 days of unlimited support. They helped me set up the call flows and explained all the terminology that you need to know when going digital.

We wanted to add out on music on hold. as I have different music for different lines, after much searching by both myself ans support it was determined that the system does not allow for this.

Overall experience is good but I think still has to catchup with other products in the maret.

Good lightweight application works seamlessly on both Apple iPhone and windows laptop along with VOIP.

Lots of spam calls everyday. Not sure how to get rid of them. I generally keep on mute mode to avoid the incoming calls.

I help to set this up for my partners work. I’ve had to help run it from our home to connect to workflows at the office when he is Sada lightin I help to set this up for my partners work. I’ve had to help run it from our home to connect to workflows at the office when he is working from here and was super easy. Extremely reliable we’ve never had down time dropped or missed calls. I actually haven’t had to access customer service at all.

I actually don’t have any cons. And I have nothing to report from their office as a con. I don’t for see any problems at the moment, maybe it’s because that we run a small office of less than 30 people…?