All Brandlive Reviews
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Michael (Mick)
Verified reviewer
Non-Profit Organization Management, 2-10 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Fantastic product and support
The support we received from our CSM was outstanding. The entire team was patient, knowledgeable and service oriented.
PROSThe product looks and feels solid and professional. It didn't distract from our content, it highlighted it and kept it front and center.
CONSWe would have liked personal networking options to be part of the platform.
Rishi
Food & Beverages, 5,001-10,000 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2021
Rishi Thakar
Overall experience has been great and Herbalife and Brandlive have grown together in such a short amount of time.
PROSSupports high number of attendees, supports multiple languages, good registration features
CONSCan crash if too many users are on it, analytics and reporting features are not real time, no 3D/Expo feature
Reason for choosing Brandlive
It was a great fit for Herbalife and gave us what we required given our unique MLM model
Brenna
Electrical/Electronic Manufacturing, 10,000+ employees
Used less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed January 2021
Brandlive Review
We really liked the individual pages for each event, but we were challenged from our executive team of why this was so expensive when we had several issues where we had internet issues. I understand that the reason for this is blamed on the administrators internet bandwidth, however our IT team thought that the bandwidth requirements were unrealistic. It was also hard to troubleshoot and fix issues for the next event because a lot of times they were very random issues. A really big issue we had was Brandlive Connect was rolled out to us as an option that we could use. People loved this feature, and we used it for a couple of weeks. We were then told we could not use it as a part of our package and would have to pay extra for it. The extra cost was difficult to estimate because we were told it was based off how many viewers we had for each event. This was disappointing because we were told this information after we had already rolled it out to the organization.
PROSThe customized landing page was great, really liked the ability to register and the questions section.
CONSThe bandwidth requirements were not realistic for our situation. We had so many problems with a/v cutting out, the live stream disconnecting. It turned into it being very unreliable and we had several cases where we lost the stream in a live event. The recorded videos wouldn't record in full because of this. There were also issues with the firewall settings at our office, so we couldn't use it from our office. Presenters did not like that they didn't have the ability to control the slides and that the producer had to control them.
Leah
Media Production, 51-200 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2021
My BrandLive Experience
Besides the 20 minutes that went down, everything else was great.
PROSThat everything is in one location for our attendees and they have limited searching to do for content, agenda, speakers.
CONSThe software did go down for 20 minutes during the event. We had two feeds and one went down. We didn't have a way to connect with your team in realtime, and we weren't given any options on how to communicate with attendees which was frustrating.
Reasons for switching to Brandlive
Too many options for attendees. We need something simpler.
Kristian
Sporting Goods, 51-200 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Brandlive is an essential tool for going to market in a modernized virtual world!
We've used Brandlive for a number of media, product launch, training, and sales events over the years. It always gives the brand a polished and professional look and allows us to efficiently roll out new products and programs.
PROSThe customer support is superior and the technology is simple and easy to use. Brandlive is consistently innovating and finding new ways to improve the service they provide, without sacrificing customer experience and support.
CONSHighly recommend using the in-house production support team for live events. You would need a dedicated production and video staff member to own the process otherwise.
Jamie
Electrical/Electronic Manufacturing, 501-1,000 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Ideal Platform for Presentations
From the initial conversations regarding our event, the entire support team was extremely helpful and knowledgeable. They helped us to get our event up and running in our short timeframe. Our event went off without any hiccups, and it looked fantastic! The quality of the graphics combined with our own recorded video created an engaging and user-friendly environment for our audience. Love the simplicity and ease of use, and the fact that we could manage the event ourselves.
PROSBrandlive is an ideal platform for presentation sharing!
CONSNone. The software worked great for us! No additional comments.
Reason for choosing Brandlive
Price, Form, and Functionality.
Crystal
Marketing and Advertising, 201-500 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Easy Transition
Their team is amazing. Especially [SENSITIVE CONTENT HIDDEN]! He has been with us since day one and although we were happier with the team we had the first go around after COVID, we still were able to pull off a fantastic meeting.
PROSI like that it is as easy to use as building a website with wix.
CONSI think the naming of certain features such as Library verses just calling it a homepage are a bit confusing. Limitations on building with images is frustrating as I'd like to have more control over gaps between the blocks.
Reason for choosing Brandlive
N/A
Rachel
Consumer Goods, 5,001-10,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Love the platform / would like more training
wonderful. The team is awesome I feel there is more to the platform than we are aware of but would just need more training on the ins and outs of the platform
PROSlove how easy it is to set up an event, library, courses, etc. I love how the team is so supportive and helps with any needs in setting up. The ease of doing an event to reach out to many dealers / employees at one time all across the country
CONSso expensive to use different options with in the platfomr
Greg
Automotive, 51-200 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Live event success
Brandlive team made our live event seamless integrating pre recorded and live footage with multiple camera angles, everything went live on time and without any issues.
CONSWould like the ability to welcome users one on one over private video as they enter the live event.
Casie
Non-Profit Organization Management, 11-50 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Great service!
Great experience! Loved how friendly and aware the team was of my time.
PROSI really enjoyed the customer service and quick, prompt response to any inquiries and problems which require immediate solutions.
CONSIn all honesty, I am new to this type of software and am unaware of any cons I could pick out.
Reason for choosing Brandlive
Customer service
Anonymous
201-500 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed March 2021
Easy but basic
Great CS, and pppl
PROSEase of deployment Open ended nature Dynamic - digital first
CONSToo open ended - needs templates or use case design - example android vs apple hard to say it really moves users one way or another
Taylor
Machinery, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2021
BrandLive Review
The customer service can be helpful, but has changed quite a bit over the years. The consistent changes and in personnel and the platform can be a little concerning at times.
PROSOnce it is setup, the program is fairly easy to use.
CONSThe product seems to be hit or miss sometimes with its connectivity to the hardware. Also seems to change often which can make it difficult to prepare for.
kim
Retail, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2021
invaluable during pandemic
good
PROSThe ability to flex up or down in complexity to meet demand
CONSIntegration went well in a mandatory environment...interested to see adoption post COVID
Reason for choosing Brandlive
ability to move quickly
Kimberly
Pharmaceuticals, 1,001-5,000 employees
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Great service
It was a great experience overall. I would absolutely use Brandlive again.
PROSIntegration was seamless. The software was easy to use. Viewers appreciated the expertise and enjoyed our holiday program immensely.
CONSHad a few screen delays during the program. It was hard to hear the presenters on a few occasions. There were a few disruptions to the program. Not sure if it was user error or the software.
Reason for choosing Brandlive
Brandlive offered an alternative that could provide multiple solutions for our virtual holiday party in 2020.
Jessica
Retail, 10,000+ employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Great tool for online videos
I like the evolution of the platform - always improving the interface and features. Quality is dependable and the team is great to work with.
CONSSometimes it can be a little tricky to navigate, but once you get the hang of it, it's good.
Matt
Real Estate, 1,001-5,000 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Brand Live and BHS
We are moving to a monthly license we love it so much.
PROSIt is a different experience to the played out Zoom. It led to agent engagement and interaction to the event. We also were able to sprinkle live with taped and work seamlessly with the Brand Live team to put on a great event.
CONSThe event went down for about 30 seconds which led to some upset agents that had to reload but it wasn't the end of the world. Our [SENSITIVE CONTENT HIDDEN] was not caught in the run through of having a poor connection and she came across that on the live feed but also not the end of the world. Everything else went very well.