About Business VoiceEdge

Comcast offers a cloud-based phone system known as Business VoiceEdge. Business VoiceEdge bundles SIP trunking service with hosted PBX applications. The PBX applications enable directory-based routing of inbound calls and communication features for employees. Users can combine Business VoiceEdge with Business Internet for a single-provider VoIP solution. Comcast also offers PRI trunking for businesses that are still migrating to all-IP networks. Standard features include self-service web portals and hunt groups. UC features include voicemail to email and a mobile app that extends PBX features to smartphones and tablets.

Business VoiceEdge Service is priced on a monthly basis. Businesses pay per-line charges based on the number of simultaneous calls needed as ...


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Supported Operating System(s):

Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

43 Reviews of Business VoiceEdge

Average User Ratings

Overall

2.95 / 5 stars

Ease-of-use

3.0

Value for money

2.5

Customer support

2.5

Functionality

3.0

Ratings Snapshot

5 stars

(12)

12

4 stars

(8)

8

3 stars

(3)

3

2 stars

(6)

6

1 stars

(14)

14

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 43 results

June 2018

Adriana from Health Quest Chiropractic

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2018

We love Business VoiceEdge! We know that our phone system is as professional as can be!

This is a cutting-edge phone system. We are able to manage our phones from our cell phone, messages, lines, conference, etc.

Pros

I love that we are able to set up different options for when our business is closed or for holidays.

Cons

The price. VoiceEdge added to our telephone/internet expense. Comcast always has specials and promotions for new services but the expense increases after the promotion expires. I would like to have a set price that does not vary so much from year to year.

February 2018

Daniel from FBC Hickory Withe

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

February 2018

VoiceEdge is a solid phone system that meets all of our needs.

Pros

This internet phone system is super easy to use and has a lot of great features that are all customize-able through a web browser. You can setup and change hunt groups with the simple click of a button.

Cons

I wish there was a way to differentiate incoming calls by the line that they are dialing but that function is not available at this time.

May 2018

Emily from Home Instead Senior Care

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

May 2018

Great phone system

Pros

Business VoiceEdge is very useful. Once you figure out how to use it. It has really helped cutting down on scam phone calls that come thru our phone system after hours. I love the functionality and customisability of the system.

Cons

At first using this system can be extremely frustrating. I can't count the amount of time I spent on the phone with customer service trying to understand. Customer service is great once you get to the actual person which can take a long time.

October 2019

Paul from Nxtbook Media

Company Size: 11-50 employees

Industry: Publishing

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

October 2019

Good Service, weird app interface

Pros

Very stable when using softphone or app on cell phone.

Cons

The user interface was hard to navigate and often resulted in confusion of whether my phone was forwarding correctly or not.

December 2019

Rick from Carnegie library of homestead

Verified Reviewer

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

2.0

December 2019

Truth about it

Like I explained techs are decent! Everyone else horribly in-caring condescending, rude, hard to reach, they never answer. Over all we made a mistake.

Pros

Well clarity is great internally, out calls is average,

Cons

The lies your fed from sales dept of Comcast, Customer service very rude, training for the phone is very quick and they know it but don’t want to help you know it ?? Very rushed and impersonal! No Comcast employee wants to talk to you after it’s sold. But most of all the installation team ! Well the techs that arrive are decent. The leader you email with who is in charge of instal. Lack of nice words she was like a robot a rude un-caring robot also so was sales team! Would not recommend this to no one look at other options!