Cytracom
About Cytracom
Cytracom Pricing
Starting price:
$29.95 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Cytracom
1 - 5 of 18 Reviews
Brian
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Cytracom Desktop App is great for a mobile or remote workforce
The experience has been great. I think we've used support only twice in the last few years for actual issues. The rest was for MACs. Support has been fast, friendly and on point.
PROSThe app is easy to use and intuitive. I like that myself and my employees can use the software to "take our phones" anywhere and not have to give out our personal cell numbers.
CONSI would like it to provide integration with Zoom/Webex/Video conferencing.
Reason for choosing Cytracom
The lease for the equipment was included in the monthly cost, not an add-on. The company had a good reputation and sold through the channel only.
Bob
Information Technology and Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Cytracom, support makes all the difference
We have realized better call quality and communication flexibility. We just changed out some equipment and it was good to know that Cytracom supported the new devices fully. Again, it is the tech support and customer support that makes so much difference to our positive user experience. I know my customers will be taken care of in a professional and courteous manner.
PROSWhile the Cytracom product is great, it is the support and install assistance that sets it head and shoulders above the rest. The product quality is feature rich and very good. The people that answer your call and come to support you are the best.
CONSSorry, but I just haven't experienced any downside yet.
Reason for choosing Cytracom
Price, product quality and the support we received setting up and customizing our system.
Reasons for switching to Cytracom
We were so frustrated with the poor support from Avaya. It shouldn't take weeks to solve a problem. This is our life blood here folks !
Anonymous
2-10 employees
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2021
Partnership with Cytracom was painful
will not partner again with them
PROSTried to implement their service to our clients but channel manager was non responsive,despite multiple emails no reply or call from him
CONSits built by them on some own platform that i never got any demo
Reason for choosing Cytracom
better support
Samuel
Business Supplies and Equipment, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Cytracom is the Best Hosted VoIP service provider for MSPs and Customers
The best VoIP vendor for IT Service providers and customers. Superb local USA based sales, support, and services.
PROSEverything included in low monthly price, phones, service, etc. Super easy to order, setup, deploy, and manage with all Web based configuration and monitoring.
CONSSo easy anyone can do it. What happed to complex job security?
Reason for choosing Cytracom
Better service offering. Better support experience. Better billing experience.
Reasons for switching to Cytracom
Ease of configuration, ease of deployment, ease of billing.
Bobby
Maritime, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Glad I learned about this company
He’s been excellent and have received tremendous customer support.
PROSEase of changing settings, such as call routing and grouping. They helped with setup and plug and play phones is terrific with multiple sites.
CONSI would say - and this isn’t specifically about this software but all software - the learning curve of navigating the system and functions but it’s just like anything else that’s new.
Reason for choosing Cytracom
Ring central seemed to be too big of a company that customer service scared me a little. Getting a clear answer on pricing and options was difficult. Comcast just sucks ass for pretty much everything...