MightyCall Software


 

MightyCall is a cloud-based business VoIP solution designed for small businesses. It helps users manage customer service calls and company communications.

MightyCall handles incoming calls including toll-free, local and vanity numbers. It offers features such as voicemail, hold music, conference calling, call forwarding and call screening and recording.

A multichannel activity dashboard displays text messages, calls, emails, callback requests and social-media interactions with expected response times and the rep assigned to each task. Email integration allows companies to convert emails into to-dos, which can then be assigned to any team member. The mobile app for Android and iOS devices lets managers receive alerts about incoming requests and assign them to team members.

Additionally, MightyCall offers features like VIP/blacklist call routing, conference calls, performance reports, call history and more.

MightyCall is available on a monthly subscription basis that includes support via email

 

MightyCall - Call history
 
  • MightyCall - Call history
    Call history
  • MightyCall - Incoming call flow
    Incoming call flow
  • MightyCall - Activity dashboard
    Activity dashboard
  • MightyCall - "Contact us" widget
    "Contact us" widget
  • MightyCall - Click-to-call widget
    Click-to-call widget
  • MightyCall - Reporting dashboard
    Reporting dashboard
Supported Operating System(s):
Web browser (OS agnostic)

35 Reviews of MightyCall

 

Start your review of MightyCall

Click to start
https://www.softwareadvice.com/voip/mightycall-review/
Software Advice Reviews (1)
More Reviews (34)

Showing 1-1 of 1

Richard from Berga Recycling
Specialty: Transportation
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Quality of the VoIP service unfortunately not good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Features are good, easy to configure. Phone number easy to configure and register. Price looks great but the quality isn't there.

Cons

The Mightycall Mobile is always cutting even my internet connection in really good. The quality of the conversions are bad. The support service takes weeks to reply. There is no easy tracking of tickets

Review Source
 
 
 
Showing 1-20 of 34

Stan from GreenNurse Group
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Excellent small business solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Setup is fairly easy, and the service works consistently

Cons

Unable to delete calls from the call log. I don't need every incomplete call saved.

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: October 2018

October 2018

 

Hey Stan, glad to hear you're having success using MightyCall.

To help us out, can you elaborate on how you think our customer support could be better?

Thanks and happy calling!

 

Brad from Kendel Holdings
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Mighty call

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It’s very intuitive and easy to use. It’s all good for the price.

Cons

Needs to integrate with Podio/investorfuse.

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: October 2018

October 2018

 

Hey Brad, thanks for the review. Other than the integration, what else do you feel could be better with the service?

Thanks again!

 

Thomas from iTicket.law
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Activity Feature is a Game Changer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I've spoken with countless virtual phone companies and MightyCall's "activity" feature is a game changer. It has all missed calls and voicemails in a dashboard where you can easily assign and complete them. It's like a to-do list for replying back to sales and service calls in a timely manner. The best feature in the game. Everything else that Mightycall has is good, but is pretty standard stuff across virtual phone companies.

Cons

While the activity feature is a game changer, it's back breaking not to know what the IVR selection of the missed call was. For example, if you have a service department and a sales department, neither one knows who should call back the missed call. having the IVR selection is pretty standard stuff in almost every other virtual phone company. If they added this feature, I'd be a Mightycall evangelist for life. Right now, I'm just lukewarm. The activity feature is incredible, but lacks just that one final step.

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: October 2018

October 2018

 

Hey Thomas, we appreciate the review. That's a great recommendation, so we'll look into getting it developed as soon as we can.

 

Tony from Picture Stock Worldwide Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

"MightyCall Is The Best Virtual Phone System For Any Size Business & At A Great Price"

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My overall experience has been very positive. I have already recommended this company to a few business associates and they too really like it. I can communicate with my customers from anywhere and the calls are always crystal clear.

Pros

The entire platform is very user friendly. This system will work for any size business. Your entire team will get hooked on this very quickly. The mobile app works flawlessly. You can run your business from anywhere and no customer will every know where you are.

Cons

You do not have an unlimited minutes plan like Grasshopper. does.
In the beginning I had a couple of questions which were answered right away but I wish there was an FAQ section which would have made it easy and I would not need to bother sending any emails to find out.

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: October 2018

October 2018

 

Hey Tony, we're thrilled to hear you like the service! We're actually in the process of adding a FAQ section to our website--which questions did you need answered that you think should be included in FAQs?

Thanks for spreading the word!

 

Ephraim from CAMDA
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

CAMDA REVIEW

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps us to receive calls from all over the world and easily through a single dashboard

Pros

Functionality and ease of use is excellent

Cons

Call flow setup is not very easy. Routing should be more flexible

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: October 2018

October 2018

 

Hey Ephraim, we're happy to hear things are going well for you. Regarding call flow setups, is there anything specific we can help you with?

 

Tyson from BrightOrder
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

MightyCall Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This has allowed our team to answer calls seamlessly from anywhere. An absolutely blessing for our work from home team members.

Pros

This is the most affordable and simple solution I have found to receive customer phone calls from anywhere in the world. It's perfect for small and medium sized organizations that cannot spent thousands of a dollars per month for enterprise systems loaded with unnecessary features and complexity.

Cons

It isn't possible to nest multiple IVR trees without passing calls to another number within the system.

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: October 2018

October 2018

 

Hey Tyson, we're glad to hear the service has been a help to your business. Keep up the good work!

 


August 2018

August 2018

Terrible Call Quality and Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the clean interface and the look of the software dashboard. I liked that they had a promotion for a half price trial period for 3 months.

Cons

The customer support for the software is terrible. I emailed them about questions on the software and it took them 2 weeks to respond, and then the response was very vague. I understand that the company is based in Prague, however, customer service was way below par. I would gone with a competitor's company if I knew that I could not reach customer service in a timely manner.

Review Source: Capterra
 

Ramon from R&T Auto Wholesale

July 2018

July 2018

Horrible product, horrible service, horrible attitude, horrible quality. Stay Away!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Initially it seemed easy to use and fit our needs. We selected it and implemented it last April.

Cons

Porting a number is a 2 month long nightmare with Mightycall people ignorant of what needs to be done.

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: September 2018

September 2018

 

Dear Ramon,

We appreciate you've spent with us more than a year and we're very sorry to see you've faced difficulties with the porting process in the past few months.

In most cases the porting process doesn't take longer than 2 weeks, the delays can occur if VoIP providers who manage this process do not receive accurate and sufficient information.

We'd work on the process improvement to decrease the time the customers need to wait for the numbers to be ported in.

Anna,
Head of MightyCall Customer Care

 

Susan M from Susan M Signer Services

April 2018

April 2018

Mighty Call's Multi-Tier Pricing Creates Great Value to Small Business Owners

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Time savings, price, and less interruptions so I may focus on projects or assignments. Are you a small firm or sole proprietor? If yes, then Mighty Call may be an option for you. Mighty Call is a virtual receptionist service. As a sole proprietor, you may not be able to afford a full-time receptionist or you may only need your phones answered on a limited basis. Therefore, using Mighty Call is an affordable option. I find spending time on the telephone to answers calls is taking away from my work when I should be focusing on taking care of customers. As a business owner, I look for value and based upon need. Value is in the toll-free numbers and allocating telephone time so you may stay focused on projects or assignments for the customers. I tried Mighty Call as a free trial. My business is at the point where now I'll need to purchase Mighty Call.

Cons

I know it may sound strange, but the con is the lack of control of who handles my telephone calls. Personally, I prefer a hands-on experience with the client. Reality is that answering each telephone call interrupts my work flow and affects my ability to generate more income.

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: September 2018

September 2018

 

Hello Susan,

We appreciate your feedback.

We value our customers and their time and can definitely understand your wish to stay tuned and control each and every process of your business.

We can advise you to use our Caller ID feature for figuring out who¿s calling you, and more importantly, you can use CNAM for branding your business when you make phone calls.

If you wish to avoid undesired calls or can't talk right now, transfer it to a voicemail by using the call screening feature.

Anna
Head of Customer Care

 

Lizzie from Whetstone Education

February 2018

February 2018

I use MightyCall for all of my work phone calls, and I don't find it to be very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that the calls come to my phone from a specific number so I know it's a work phone call. I also like that I can log in on the app or on my laptop.

Cons

Voicemails sometimes but out after a few seconds. Each time I open the app, every call and piece of activity comes up and I have to clear each individual notification to prevent it from showing in my notifications.

Review Source: Capterra
 


November 2017

November 2017

If I could give customer service 0 stars I would.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I tried this system because it was supposed to be better for small businesses. The fact that it was less expensive than RingCentral was a pro, except when I lost a client, then it turned into the most expensive service I've ever bought.

Cons

RingCentral is by far better than this service. I have never had a dropped call with RingCentral, I've had 2 with mightycall today alone. Then customer service was unhelpful and literally told me he didn't know if I would get a support email and there was no one available who would know.

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: November 2017

November 2017

 

Dear customer,

We're very sorry you've faced such problems.
If i can be of any help with the account settings that could cause dropped calls to occur, would be glad to help you. Please share your contact information.

We're working on continuous service and support improvement, will take your notes into account.

Anna
Head of Customer Success

 


October 2017

October 2017

MightyCall provides us a much needed service to connect with our customers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it is very easy to set up greetings and call forwarding when needed. I also like that I can download and preview voice messages.

Cons

I wished that there was a way to call customers back and have our MC phone number on the caller ID and not my actual number.

Review Source: Capterra
 

Suzanne from Spirit Gate Acupuncture PC
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

I have eliminated robot calls! My VA can do customer service from my business number

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

By having people press "1" to speak to me or leave a message, I have almost completely eliminated robo-calls. Most robots don't follow voice commands.

Pros

You can get it to do just about anything you can imagine for a fraction of the price of other systems.

Cons

I have to call MightyCall to have them help me configure it, which they always do promptly and patiently, but sometimes I try to do it myself and it never works as well as if I just call them and have them help me configure it. I don't like that I get notified that I had "recent activity" I don't know if that is a dropped call or an important text message. I wish it distinguished between text messages, voicemails and dropped calls

Review Source: Capterra
 

Jacob from TimeSaver Home Services

September 2017

September 2017

Great customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to manage portal; easy to see all activity at a glance. Most importantly it really helps us as a service company to manage any missed calls or customer that may have hung up before reaching a company representative.

Cons

Wish they had a global blacklist feature and/or an easier way to add calls to a blacklist. We get tons of spam / bot calls everyday and need to be able to block them quickly.

Review Source: Capterra
 

Florian from Florian

September 2017

September 2017

Very useful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Seamless. Messages easy to retrieve . The price is right as well. I can retrieve messages on any device.

Review Source: Capterra
 

Brandon from Leveluxe
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

User friendly software that makes taking calls very efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very easy to use and at an affordable price. The IVR feature as well as the call flow feature are top notch.

Cons

Have received a couple of calls that never got forwarded through to my cell phone, but besides that there is no problem.

Review Source: Capterra
 

Tom from Hatley Law Office
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Very Good App on the verge of being Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Lots of different features for allowing IVR, hold music, queues, round robin, etc. Can use webphone or cell phones, so it makes it flexible for the staff to answer calls. Great customer service, always available to help.

Cons

Not great for organizing calls if you have employees that work in different departments. Would love to be able to add contacts to mightycall so we know the client calling. Most importantly, NEED to know the IVR selection of the missed call or voicemail - IE. if it's a sales call or customer service so that we know which dept. should return the call

Review Source: Capterra
 

Rocky from Rocky Rinker, Attorney at Law.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Support depends on who you get - Denis, good; David, good; others, not so much.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can make and receive calls.

Pros

nothing I guess. I'm currently looking for a replacement and expect to implement that change within a day or two.

Cons

Hard to find things, and when you go over your minutes and replenish, there is absolutely no way to tell how many minutes are left in your billing period. I was shocked. Also, I totally hate the way the voicemail sends you a link to download an MP4. Not good at all.

Review Source: Capterra
 

Aleksey from Russian Documents Llc
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great choice for small business, support for Russian Language

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

time and money saver, great for small company

Pros

Simple and convenient if you are in office or on the go. great support for Russian language, only one on market.

Cons

With our Russian and american clients we will be happy to have choice for language in greeting menu, or one more step for greetings to create that type of choice.

Review Source: Capterra

  Response: Infratel, MightyCall Ltd

Date: June 2017

June 2017

 

Aleksey,

Thank you for your feedback.
We're glad to be useful worldwide!

Anna,
Head of Customer Success
MightyCall

 

Stijn from The Green Ants
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Enterprise grade system for very low price. Great value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Enterprise grade phone and connect center solution for my complete team for less money then my personal cell phone bill

Pros

Workflow capabilities are very rich with a very easy to use application. Great high end features that you normally don't get at this price from grasshopper and others

Cons

They don't have the phone number I liked, but they still had enough to choose from from the right area codes

Review Source: Capterra
 
 
Write a Review