Action Desk Software

4.00 / 5 (2)

About Action Desk


Action Desk by OneReach is a web-based omnichannel system designed for all size companies and enterprises. The agent interface system allows users who are logged in to manage live inbound and outbound phone calls, text messages, and web-chat from a browser or mobile application. Agents can utilize this application to communicate live with customers or public.

OneReach helps businesses build IVR and ITR (voice and text) solutions by dragging and dropping both multiple choice and yes/no steps along with messages to better automate inbound and outbound communications. The program also uses various data sources to save time and keep customers from waiting on hold or giving repeat information. The program also comes with a CRM solution and syncs with existing contact management systems.

Agent Action Desk acts as an “omnichannel inbox” that enables users’ pre-existing business phone lines to accept texts alongside phone calls, web chats, and voicemails within a singular interface.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

2 Reviews of Action Desk

Overall rating

4.00 / 5 stars

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December 2018

Tesa from Groupe Nouveau Concept

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Functionality

5.0

December 2018

Text, web chat, and voice in the same interface

Pros

Manage your clients in a omnichannel system. The contact information is displayed on the main screen which is great for focusing on the main tasks and have what you need at your fingertips

Cons

I haven't found any cons about this software that we are actually using and switched on from another solution.

February 2019

Abi from Education

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

Great for intercommunication

Pros

This app is great for communicating with in companies, institutions, and personal businesses. It works very great with Windows!

Cons

I have not been able to use this app with any Apple devices. Those of us who are pro Apple, this is very confusing!