SwyxWare

RATING:

3.2

(10)
Overview

About SwyxWare

SwyxWare is a hybrid business VoIP which caters to small and midsized businesses across various industries. Key features include interactive voice response (IVR) recognition, voice and data integration, a visual contact management dashboard and more. The solution can either be deployed on-premise or hosted in the cloud. SwyxWare offers a wide range of PBX functions, and businesses receive standard features, such as call recording. Additionally, SwyxWare includes features, such as call routing scripts for flexible call handling and call back, which allows customers the option of having a contact center agent call them back instead of waiting on hold. SwyxWare also offers contact center applications, such as CTI. SwyxWare offers mobile applications for iOS and A...

SwyxWare Pricing

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Available

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Call history
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SwyxWare Reviews

Overall Rating

3.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3

Value for money

3

Functionality

3

Most Helpful Reviews for SwyxWare

10 Reviews

Rebecca

Financial Services, 1,001-5,000 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2017

Great, flexible system

PROS

Great flexible PBX packed full of features. Call recording is simple and the ECR engine allows you to almost do anything using VB scripting

CONS

Can be expensive and only elitetele.com provide good support. Even though nearly all SIP handsets work with the system full integration is limited outdated ugly Siemens handsets

Jessica

Construction, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed May 2023

Swyx Phone System

PROS

The Swyx Phone System is fairly easy to use and I am able to search for a colleague on Swyx by their name which makes it much easier if you don't know their extension number

CONS

Sometimes the phone doesn't always have a dialling tone when you ring out so you can't hear the person on the end of the phone

Danica

Human Resources, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed November 2019

Is Swyx the Fix for you?

My company is no longer using SwyxWare due to the technical issues we consistently experienced.

PROS

What I liked most about this software is that it was an all-in-one platform. If you wanted to call or instant message someone on your team, it was all in one place which was super convenient.

CONS

There were a lot of issues with call quality, and sometimes we weren't even able to make calls. Many times the system was down which was a huge negative impact to our business.

Reasons for switching to SwyxWare

Needed something more comprehensive that allowed team communication.

Dee

Human Resources, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed November 2019

easy to use but crashed alot

Not a good choice for small businesses.

PROS

easy instructions to follow and navigate.

CONS

crashed ALOT speaking to clients and candidates.

Robert

Building Materials, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Sehr gute Telefonsoftware für berufliche Telefonate

PROS

Die Funktion der Anruferliste gefällt mir am besten und diese benutze ich auch am häufigsten. Kontakte können schnell und unkompliziert angelegt werden

CONS

Das Swyx Fenster öffnet sich bei jedem eingehenden Anruf, was laufende Prozesse, wie z.B. das Schreiben einer Mail, unterbricht

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed November 2019

Easy to Use For Small Companies

PROS

The product was very user-friendly and easy to use. You will not experience too many issues with the phone lines going down. It is super reliable. It helped make our daily tasks at work easier, since we were on the phone all day.

CONS

The product seems more beneficial for very small companies. If you are looking for a product with a variety of features, then this is not they system for you. This product would probably work real well for companies of 10 or less.

Nick

Staffing and Recruiting, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed November 2019

Not a bang for your buck

PROS

The software was easy to use once you got used to the system.

CONS

Connectivity issues were nonstop. The system would constantly crash. The user interface and the tech itself is outdated. Not much functionality, but you can at least make phone calls some times. As a recruiting firm 95% of our time is spent on the phones - this was not reliable enough for us.

Reasons for switching to SwyxWare

Price was appealing. Not the right decision.

Crystal

Human Resources, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed November 2019

Swyx not up to par

The experience was mediocre. The representative we had was nice, although I didn't deal with them directly. We are definitely looking for a lot more in a service provider.

PROS

Easy transfer or information from one system to the next. It was fairly easy to navigate.

CONS

SWYX consistently had service and call drops. In a business where phone calls are constant, efficiency and reliability are necessary features in a system we're looking for.

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

2

Reviewed December 2018

Swyx could use some work

PROS

Swyx allowed our company to port over our existing VOIP phone numbers to their program. The software itself was simple and easy to use.

CONS

We found that the software was not very reliable. It would consistently crash and interrupt phone calls. We had to reset the system more times than we can count.

Willem

Financial Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed June 2022

Slechte verbinding met de Swyx centrale

Begin was het goed. Nu een aantal weken echt een drama.

PROS

Gemak en zien of een collega beschikbaar is

CONS

Verbinding met de centrale valt steeds weg. Dus moet je opnieuw weer contact maken.

10 Reviews