The Real PBX

RATING:

2.5

Overview

About The Real PBX

The Real PBX provides cloud communication and telephony solutions to businesses of any size and industry across the globe. The platform helps organizations streamline internal and external business communication systems using hosted solutions. The Real PBX enables professionals to improve team collaboration with cloud-based conferencing and unified messaging. Enterprises can deliver enhanced customer experience via various business phone features such as multi-level IVR, call barging, call transfer and more. The Real PBX is available on monthly/annual subscriptions and support is extended via phone, email, FAQs and other online measures.

The Real PBX Pricing

For complete pricing details visit - https://www.therealpbx.com/pricing.htm

Starting price:

$9.00 per month

Free trial:

Available

Free version:

Available

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The Real PBX Reviews

Overall Rating

2.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

2.5

Customer Support

2.5

Value for money

2.5

Functionality

Most Helpful Reviews for The Real PBX

2 Reviews

Write a Review

Gary

Accounting, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed December 2023

Best service providers in industry as using it from last 4 years , keep up the good work team real pbx

The pbx is helpful and I'm using it form last 2 years till now everything is working fine same time faced minor technical issue . The bpx team is very helpful & supportive Team .

PROS

Dialer interface are very simple and easy to use

CONS

I have no words regarding of this because that everything is ok

Hirdey

Information Technology and Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed March 2020

The Real PBX Review

Awful experience! Worst customer service! never ever use their services chat never available and don't think to call them on their phone number their waiting time is 50-60 min I have screenshots of their waiting time on calls every day there is some or other problem. You need to hire an executive just to talk to THE REAL PBX. one executive name [SENSITIVE CONTENT HIDDEN] is always rude. Never recommend The REAL PBX to anyone.

PROS

Software is customer-friendly and easy to use

CONS

Customer service is pathetic chat is never available their wait time on-call is 50-60 min

Vendor Response

Hi Hirdey, Firstly, we would like to apologize for the negative experience you had with our services. We thank you for your valuable feedback, and we will surely work on improving ourselves. Secondly, serving our customers well is our topmost priority, and this generally doesn't happen. There might be some miscommunication from our end, and we are looking into the matter. If there is an ongoing concern, please feel free to contact us on leads@therealpbx.co.uk directly, and we will ensure that your queries are addressed sufficiently. Thanks, Team, The Real PBX

Replied April 2020