Wire
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Most Helpful Reviews for Wire
1 - 5 of 69 Reviews
Vo Phat
Verified reviewer
Restaurants, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed May 2022
basic, lacking features, but solid and good at what it does
We needed something simple, with no fantasy features, with a high level of privacy. WIRE provides that.
PROSThe app is simple to use and also looks simple and therefore visually pleasant without unwanted buttons cluttering the interface... I like the fact that you can choose your messages to self-destroy, from off, 10 seconds to 4 weeks. WIRE uses strong end-to-end encryption and, not the least, is open-source, which in my opinion, makes it way more reliable than other proprietary apps. Unlike WHATSAPP, you are not bothered with having to sign in with your phone every time you want to use the desktop version of WIRE.
CONSEven though the simplicity of WIRE is what makes it great, I wish there were a bit more features, especially integration features.
Reasons for switching to Wire
I did not trust the program much and the video quality was too unstable.
Justin
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
There is only one nation who backs their commitment to privacy with laws which apply to all.
Brilliant and easy to use.
PROSI like that their encryption is not just SOTA, but that each and every message is it's own fortress with it's own unique key. I love that the infrastructure is located in Swiss territory with the only respectable commitment to it by law.
CONSI absolutely have no qualms with WIRE, whatsoever.
Reason for choosing Wire
The other products are compromised by state sanctioned eavesdropping.
Reasons for switching to Wire
App suspect... Infrastructure located in 13 eyes network, subject to warrantless and illegal surveillance by big brother.
Vendor Response
Hi Justin Stoicovy, Thanks for such positive feedback! We are very happy to hear that you, as a long time customer, are satisfied with our secure collaboration tool.
Replied June 2021
Dan
Security and Investigations, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed April 2020
Wire dropped the ball.
It was pretty great for the first couple years. Despite the "you have to wait 15 minutes for messages to decrypt" slowness in the browser, and the occasional UI bug, the platform fundamentally did what the security community was looking for. Now, however, wire doesn't seem to care about the security community that helped it get popular. we feel like we've been abandoned by leadership. I personally invested years of my life in helping wire become the defacto secure comms program that I could count on for my friends, family and customers - and now i feel like i've made a terrible mistake, because just as its becoming critical to have secured communications, wire has kicked me to the curb, and with me, my entire community and all of my customers.
PROSIt actually does e2e, and its mostly useable on multiple platforms.
CONSoh where to begin. I worked with [SENSITIVE CONTENT HIDDEN] and a few other folks for the last four years to do things like "bring the mr. robot television show in as an avertising medium", reported easily dozens of bugs, lodged dozens of feature requests and onboarded easily a few hundred users. wire decided that it wouldn't accept support requests or feature requests from non-paying customers, so I attempted to create a paid account in order to contact support, and even after creating a paid account I was ignored by wire. something changed internally at the company and it wasn't for the better.
Reason for choosing Wire
it was easier to onboard people to wire than to spideroaks tool
Reasons for switching to Wire
we needed e2e. real, actual, e2e.
Vendor Response
Hi Dan Tentler, Thanks for you feedback and sorry to hear about your issues! Wire is always very thankful for input and insights from our customers and we would be happy if you test it out again and share your feedback.
Replied April 2021
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2020
Simple but lack features
Great value if you only want a secure chat software this is the most robust option. But look elsewhere if you need something that has a lot of 3rd party integration or bots to help with productivity.
PROSAs a chat app very simple to use and setup. UI is basically chat but nothing else. Self-destroy message makes sharing sensitive info easy. Secure voice calls and video calls quality are surprisingly high. Pricing is very competitive compare to other US rivals. Europe-based company.
CONSWire is basically just a chat software. Integrations with 3rd-party almost non-existent. Syncing between devices have issues sometimes that re-sync with new encryption key may be required. Syncing chat history takes longer time than usual.
Reason for choosing Wire
The best European chat software comparable to other US rivals.
mohsen
Pharmaceuticals, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2020
online meeting
the part that we like most is , ease of use and security it provides.
CONSwe like to see to be able to have a online meeting with more than 4 people at the same time. ( like wbex team ( even 100 people ). this helps us to fully use it as our primary source rather than switching to other services when we have more than 4 people in the meeting. another issue is in the typing section, it doesn't have the option ( or allow ) for auto-correction ( spelling and grammar ) which can cause some problem ..
Reason for choosing Wire
we use both at the moment because of the described ( in the above section ) issue.
Vendor Response
Hi Mohsen Amir Alipour, Thanks so much for your positive feedback! Since your review we worked hard now we offer conference calls up to 25 participants and this number will increase soon. You also have the option now to enable spell checking: https://support.wire.com/hc/en-us/articles/360011765678-Enable-Spell-Checking
Replied April 2021