Zoom Phone
About Zoom Phone
Awards and Recognition
Zoom Phone Pricing
Zoom Phone is available from $10/user/month.
Starting price:
$10.00 per month
Free trial:
Available
Free version:
Available
Other Top Recommended VoIP Software
Most Helpful Reviews for Zoom Phone
1 - 5 of 195 Reviews
E. John
Education Management, 11 - 50 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed October 2021
Great way to meet with someone online
Hafizah
Verified reviewer
Telecommunications, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Zoom meeting, but from phone
It is a very helpful application that i have use it a lot while on-the-go and when i don't have my computer with me. It was a great experience for me.
PROSZoom Phone is very helpful for anyone that are constantly on-the-go but need to join the meeting session with client or colleague. It operate from my smartphone, which mean i don't need my laptop to launch the application. The audio quality always clear and i had never had problem with the audio.
CONSI can't change the audio calls from using my phone carrier to be using the VOIP. It need to be setup before the call are made, and can not change it in the middle of the session. I had to cancel the session and join in it again using the VOIP option. I hope it can be change in the future.
Josh
Insurance, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2022
Zoom Phone a great fit for business
We switched to Zoom phone right as the pandemic was starting. We had plastic Cisco phones on everyone's desk and switched them to a VOIP phone. We expected pushback from the employees, but they have loved it from the beginning. Having the flexibility to add the Zoom phone app on your mobile device and make work calls from your personal device but not expose your personal phone number is a huge win.
PROSVery user friendly on the admin side. You can build and adjust call queues within minutes. You can assign and remove licenses when needed. When transferring calls you can do it by extension or you can look up the persons name to transfer. You can also easily check call quality on the admin dashboard.
CONSThere isn't a search feature on the admin portal. So if you are looking to adjust a feature that you don't use very often you typically have to Google where it is located. It would save a ton of time if they added a basic search to the admin portal.
Reason for choosing Zoom Phone
The call quality of Teams wasn't as good. It was also more complicated to setup call queues and use admin features.
Shanta
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2024
Complete Train Wreck
We were double billed at the beginning and when we requested the second account be closed, it was set to cancelation pending and never changed or refunded. When we attempted call tickets they were never answered. When I called, I would hold from 30-45 minutes each call and several times my call was dropped once answered and I would have to start the process over again. The customer service reps were not fluent in English and read standard responses from a notebook, none of which actually addressed our issues. There was no way to escalate and when we finally received follow ups they still did not address the issues or answer the questions.
PROSWe were pleased to be given the option of using a phone app instead of standard desk phones given the nature of our business.
CONSThe setup process was confusing, call routing and other functions very unclear and hard to set up, customer service completely non-existent.
Sasha
Information Technology and Services, 5,001-10,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2024
Zoom call in remote teams
Highly positive and I would recommend it to anyone working with calling processes
PROSThe call monitoring feature is what I use the most to monitor the calls being made by my team. The ability to change phone numbers your calling from is also very convenient
CONSI would have liked to receive the total time spent on call metrics for users as well, at the moment we only receive total calls made. A more intuitive and interactive platform for going through call logs would also be beneficial