All TunnelBear Reviews

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Lilian

Automotive, 501 - 1,000 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2022

Tunnelbear

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Ryan

Verified reviewer

Medical Practice, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed November 2021

Great VPN and Servers

I've used this to ensure cybersafety and bypass region blocks for the better part of a few years, it is excellent at this.

PROS

Free Data every month is a massive plus for when you need a reliable VPN quickly. In addition, sharing to social media accounts and referring friends gives you even more!

CONS

The VPN servers are usually great, however at certain times I notice a bit of slowdown.

Krutik

Information Technology and Services, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

3

Reviewed July 2020

Review for Tunnel Bear

I have been using Tunnel bear VPN service to browse securely over internet

PROS

A Great Virtual Private Network all over the world Fast speed connectivity and hide the original ISP of the user

CONS

Less number of the VPN server in most of the countries Need more server some bugs in user interface

Reasons for switching to TunnelBear

Nord Vpn server connect different place from the place selected

Yonas

Retail, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed January 2021

Mediocre

PROS

The VPN is easy to install, and it has a free trail u can use if yiu dint choose a plan.

CONS

The VPN is a little bit laggy compared to other paid VPNs.

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Aleksandr

Verified reviewer

Computer Software, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed April 2021

it is good overall, but there are better alternatives.

I used TunnelBear for two years and finally decided to switch. Reasons: 1. unstable software 2. slow speed 3. narrow set of exit nodes per country 4. small list of countries - that making the service useless to tests. 5. somewhat high price compared to offered services. 6. this one is very subjective - rumors of keeping session data. Should not be true, as they did pass the security audit more than few times, though

PROS

It is somewhat cheap and selloffs are regular, just you wait a bit. Interface is nice and clean. It has apps for Android, iOS, MacOs, Windows. Developers found their own original mascot and style, they are doing there best to tell sort of a story about the bear, drawing different icons for trial and even having a special minification screen when you are about to cancel the service (trust me, I hesitated for a good week before I could transform bear to cub). They have a decent list of European countries, which is shortened during last days, but it is still acceptable. Network speed is not bad most of the time. They seems to pass independent security audit and this is very important characteristic.

CONS

Software stability is something developers need to work on, both in term of applications and servers. Application may start to eat the battery, network may completely disappear after vpn is switched off (very often on android). Too few exit nodes. If exit node is located in one of less popular countries the speed may be as slow as 56k rendering the service unusable. They lingered quite a while before deciding to stop cooperate with Russian that wanted them to share private data. There was some humors that wasn't quite dispelled that TunnelBear actually saving some session data.

Reason for choosing TunnelBear

4 years ago they seemed to have desired country set, their app looked very smart designed and easy to use and there was a huge selloff (yeah, right)

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Ernesto Enrique

Verified reviewer

Human Resources, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed December 2018

Easiest VPN service

In general TunnelBear is an excellent opportunity for a fast, simple VPN service that has a very good free plan. Additionally, it improves the user experience with its extension for the browser.

PROS

What I like most about this service is that it is very easy to use. One click and ready to navigate. The interface is another point that I would like to highlight because other services can be very easy too but they do not have an interface as polished as TunnelBear has it. It's gamified and I like the drawing of the bear very much. For the free version you have 500mb of navigation that you can increase by an additional 1GB if you make a tweet, very good.

CONS

If we talk about cons, TunnelBear is very well done, however I would like to expand the number of servers that can be connected.

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Divyang

Verified reviewer

Information Technology and Services, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

Stay Anonymous on The Web

TunnelBear is used mostly in our SEO department and are satisfied with the tool. Moreover, we were able to extend our business in different regions.

PROS

TunnelBear gives free access to many of the country as VPN service. Although its premium version is catchy with many different choices but free version is capable of doing all the things in for our organisation's need. We also do Digital Marketing and SEO requires backlinks to be set up to get higher ranks. TunnelBear has helped get this done perfectly and even expanded our horizon to accept customers from many parts of the world. It does not require any professional knowledge to set up. Just a click for enabling service and one more to disable. Data is not stored and privacy is ensured.

CONS

Price range for premium version is higher than ome would expect. There is limit to devices that it can run with same account. Though you can access offers from different countries but you may not access it fully as sometimes there is problem loading images or text which you may not understand at all.

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Joel

Verified reviewer

Information Technology and Services, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed April 2021

Multi-platform VP goodness

I have used Tunnelbear to protect public internet connections for over 3 years. The company kept a clean interface and make it easy to use and promote.

PROS

It is so easy to deploy, manage and use. It protects and has clear notifications of when it is one, how it is connected, and where it is connected to. They audit their software and make the 3rd party report publically available so that you can trust your data is even private from them.

CONS

Nothing, I have had great experiences, it is low overhead and easy to deploy. The price is a bit more than similar solutions. Not crazy it is owned by McAfee now.

Reason for choosing TunnelBear

It was made in Canada.

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Shayna

Verified reviewer

Writing and Editing, 1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Addressing the Needs of International Clients While Ensuring Security

Overall, I was very pleased with TunnelBear. It did exactly what I needed to affordably, allowing me to work with international clients on their content from a U.S. IP address. I appreciated TunnelBear's candid FAQs which helped me to better understand what VPN was and what the benefits and considerations were for using it. While those projects have ended, I will definitely consider using TunnelBear in the future specifically for privacy and security purposes as I often work remotely over highly vulnerable public WiFi.

PROS

The internet has changed the face of producing content by expanding clientele from a local pool to an international one. Many clients need writers to be able to view sites and broadcasts as if they were local, but sometimes your IP address is a barrier. With TunnelBear I was able to toggle between my US IP address and an address local to my clients so I could stay abreast of local broadcasts. It was actually only after discovering TunnelBear for this purpose that I discovered it's full use as a VPN to protect privacy.

CONS

Toggling between my home IP address and an international one takes a little more time than simply surfing directly, but it's isn't too long and is as close to seamless as possible.

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Antonio

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

TunnelBear is the most reliable, secure and easy-to-use VPN of 2021

Because to carry out my work I need to spend most of the time browsing the internet handling very sensitive financial and business information, TunnelBear represents for me an extremely useful tool when it comes to guaranteeing my anonymity and the security of all the information that I handle. In Internet.

PROS

What I like the most about TunnelBear is that it is a VPN with a very simple and intuitive interface that provides guaranteed security and protection. I would say that TunnelBear is the best VPN option for people who have no experience using technology precisely because of its simple and intuitive design.

CONS

What I don't like about TunnerBear and I think they can improve it is that it does not provide geolocation options by state or specific region.

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Sugam

Verified reviewer

Information Technology and Services, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed January 2024

Simple and great VPN

PROS

It is simple and gets the work done. It is intiutive and user-friendly. Easy to use and fast enough for average workload. It is reliable and I never had any failure connecting to any server.

CONS

It does not work on Netflix or other platforms. Sometimes the 500mb might not be enough for a month but for free you can not complain much :))

Arshad

Education Management, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

TunnelBear

I like tunnel bear for it good speeds and availability of a lot of servers in different regions.

PROS

TunnelBear is a very powerful and efficient virtual private network creation software that also serve cyber protection. It has a simple design which makes it easy to use. Also you can use a single subscription over multiple computer or handheld devices.

CONS

The problem that I encounter with tunnelbear is about the vpn server city. I select some city in it and the ip adress checking sites shows some other city in results.

Reasons for switching to TunnelBear

Because of it better browsing speeds

Anonymous

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed December 2017

Great travel VPN for computer and mobile

An easy to use VPN for both my computer and mobile device, I usually use it when I am travelling and on an unfamiliar network and am worried about my personal security.

PROS

This is very easy to use both on a computer and a mobile phone when you are on untrusted networks and want a secure connection. There are plenty of different options of locations to "tunnel" to, which is nice. Additionally, the price is not too bad for a VPN service, and it goes down if you buy larger packages. I have never really experienced that many connection issues when using TunnelBear, which is a big plus considering other VPNs drop me frequently.

CONS

There are other VPNs that provide just as much security, if not more due to legal requirements of collecting data on customers. TunnelBear does not collect logs, but still beware that Canada, where they are based, has very strict privacy laws and anti-P2P laws.

Vendor Response

Hey there! Thanks for your review! The Bears are thrilled that you're enjoying the service. You will be pleasantly surprised to find out that TunnelBear does NOT collect logs of the website you visit. Phew! :) TunnelBear explicitly does not collect, store or log the following data: - IP addresses visiting our website - IP addresses upon service connection - DNS Queries while connected - Any information about the applications, services or websites our users use while connected to our Service You can learn more at TunnelBear's human-readable, super transparent privacy policy: https://www.tunnelbear.com/privacy-policy. If you have any questions, we want to hear from you at privacy@tunnelbear.com. Rawr!

Replied December 2017

Jacqui

Verified reviewer

Gambling & Casinos, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed April 2019

VPN With Some Flare

TunnelBear affords me a reliable, simple and inexpensive VPN solution that is easy to use and implement.

PROS

TunnelBear is a robust and comprehensive VPN service with a twist; the interface. TunnelBear's user interface, in addition to being intuitive and modern is fun, the application is a breath of fresh air in a world of applications that take themselves too seriously. TunnelBear has a rich feature set, everything you expect from a VPN is here including an option to hide the fact that you're using a VPN. TunnelBear has native applications across all the platforms you're familiar with including mobile and browser extensions. All of this while remaining rather inexpensive.

CONS

There's nothing not to like here, the service is reliable and consistent. The applications are stable and secure.

Anonymous

1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed April 2021

Easiest VPN Setup

Tunnelbear is really easy to setup and use, which is a major selling point, especially since it is available on PC, Android and iOS. This means I can get any of my devices up and running with a fast, secure VPN within minutes. This allows for a more secure connection no matter where I am and provides the peace of mind that sensitive data are safe from any unwanted third party.

PROS

Tunnelbear has really good servers with low latency compared to many other competitors. The simple user interface means anyone can get a VPN working without any technical know-how.

CONS

Lack of server locations and does not prevent most streaming sites from getting geo-blocked (that means no netflix). The simplified user interface, while making the app easy to use, also lacks features that one might expect from a VPN.

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Emmanuella

Verified reviewer

Hospital & Health Care, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed March 2023

TunnelBear review

PROS

I liked the easy to use interface, the quick and efficient connection speed, and the ability to customize settings to suit my needs. TunnelBear also offers a generous free plan with 500MB of data per month, which I found to be very helpful. The customer support team was also friendly and helpful in answering my questions. Overall, TunnelBear provided a great service at a very reasonable price.

CONS

The least thing I like about TunnelBear is that it can be slow at times. This can cause a decrease in page loading speeds and can be quite annoying.

Stephanie

Verified reviewer

Real Estate, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2019

VPN Made FUN

TunnelBear has afforded me a comprehensive and inexpensive VPN solution that I can use across all my devices with no issue. The service is reliable and consistent.

PROS

- - Consistent and reliable - - Intuitive and modern interface - - The bear animations add a welcome flare to the interface - - Feature rich and robust - - Fast (of course this depends on your connection but at least it won't bottle neck your connection) - - Native applications across many platforms, including mobile and broswer extentions

CONS

TunnelBear has been a reliable and consistent VPN solution for my needs for a while now. I have had no issues with the service.

Anonymous

1 employee

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed April 2020

A Free VPN That's Easy To Use And Just Works

I use TunnelBear for access to sites that are IP blocked in my home country - eg, some US websites are not GDPR compliant and block European visitors. TunnelBear gets round that problem. Installation and use is simple and the connection can be quickly switched on and off to conserve data. If accessing a proxy was more mission-critical for my business then I may look at alternatives but for my uses, TunnelBear is a friendly and easy to use service.

PROS

Such an easy product to use - just select the country you want to tunnel to (there are 22 at the moment), and TunnelBear does the rest. It's free to use for up to 500MB per month, but if you tweet about it, you gain an extra 1GB per month. Connection speeds were variable - I find European speeds can be slow - maybe a few MB/s, but itr seems to depend on the time of day.

CONS

The main drawback is the amount of data you obtain for free: 1.5GB won't go far if you use this every day. That said, for occasional use that doesn't require very high speeds, it's perfect. If you want to gain access to unlimited data you'll be paying $9.99 a month or $4.99 if you pay for a year in one go.

Enxhi

Design, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Really fun to switch browsing from a country to another country

Whenever I need to visit a website that is not available from the country I am surfing at that moment, I open TunnelBear, switch to another country and in a matter of seconds and graceful animations I am already seeing the website that didn't worked previously.

PROS

The product works really well, and works all time. I can switch browsing from one country to another within a few seconds and it always worked for me. I never had a downtime or anything like it. I really loved the animation of the bear going in the tunnel from one country to another and it really did that amazing job. I also liked they sometimes makes offer to get some free MBs to surf.

CONS

Maybe the price for personal use is not affordable to everyone that I know, but overall sometimes there are offers to get some free MBs or GBs even!

Reasons for switching to TunnelBear

The easy of use and the fact that this product works always.

Randall

Verified reviewer

Defense & Space, 51-200 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed May 2019

Simple, easy, functional, and fun!

I have such a great experience using TunnelBear, especially when I'm on travel to other countries. The free version is probably good enough for the average user, but I would definitely recommend getting the paid version for long term use!

PROS

When on travel to other countries, we would often get blocked from accessing sites or videos that we would normally be able to watch. I tried using other VPN clients, but none of them worked even though I was able to select the country. TunnelBear came as a surprise to me, as it was easy to install, it comes with a fun and creative interface with literal tunnels appearing on the map, and when you click on them you see a bear go to that place and make a funny "rawr!" sound. But beside the cuteness, TunnelBear worked like a charm in hiding my IP address and effortlessly connected me to that country. I was able to use the internet as if I was in that country, and without any network slowdowns. I did not experience any connection drops even after being connected for a long time, as opposed to other VPNs. I've only used the free version, but I am heavily considering purchasing the paid version as it is very affordable, and honestly it is just that good!

CONS

I don't really have anything negative to say. TunnelBear did not let me down when I needed a good VPN solution.

Anonymous

501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Instantly browse from different countries

PROS

It was so fast and easy to browse from a different country, that I really enjoyed the software. My son installed it on my computer more than 2 years ago and taught me how to use it, and that was easy to remember. Everytime I would stumble on something that wasn't available from the country I was currently browsing, I just switched to a different country and access any material online.

CONS

The average free space is limited and you have to do some work like sharing their product on twitter to get some extra space.

Reasons for switching to TunnelBear

With TunnelBear I don't need anymore my son or an IT to help me find a VPN server and set it on my browser. I can just choose the country where I want to browse and it is as easy as that.

User Profile

Claire

Verified reviewer

Information Services, 5,001-10,000 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

A secure and powerful VPN service

Overall I love its functionalities as it is running great and very helpful with my work. My experience tells Tunnel Bear is the best VPN service provider that is not even easy to use but also work faster than other VPNs available in the market.

PROS

If I talk about pros, i would say it is extremely easy to use both on computer as well as on mobile phones. Love everything about this software. The thing I like about Tunnel bear is the amount of servers it provides in several countries. I have been using this software for a long time. I use it when I have to research on projects and my server does not allow the website to be opened.

CONS

Sometimes hindrance occur in connection due to which system gets slow and also sites take too long time for loading but it happens sometimes otherwise it works fantastically and provides us secure connection.

Ross

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Brilliant if only for the bear

Brilliant product that is easy to use and has great customer support. + the bear is awesome

PROS

With the implementation of GDPR we have found the need to test sites from locations around the world to see how they display and react to location specific requirements. Tunnel bear's ease of use and integration allows us to do this easily without slowing down the team.

CONS

Not so much a con but I have had it twice that when connecting to a VPN to specific county the IP given was not actually of that country. I contacted support and it was resolved quickly.

User Profile

Sean

Verified reviewer

Internet, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Excellent option for easy access

While it was in use it was a great option for us. It could be a great solution for many businesses. We grew and had to change what software/provider we went with. But it's very straight forward and not overly technical.

PROS

In the early days of the business, this was great because it's simple and easy to use. One price, easy to understand. The whole office could use it and didn't require too much technicality. As we grew it had to be replaced.

CONS

I won't say it's slow, because it isn't slow by any means. It just became not enough for our needs. This is why I recommend it for smaller needs.

Fotios

Computer Software, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2023

Tunnel bear is the definition of "what you see is what you get"

Overall, it does what you expect it to do without issues.

PROS

It's easy to use and it does what it's supposed to do fast. Good VPN service.

CONS

There is only one drawback to it and that's that when you are using the free version, you get 500mbs per month and they go by fast cause it's easy to forget the app turned on.

Showing 1 - 25 of 461 Reviews