All TunnelBear Reviews
1-25 of 461 Reviews
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Lilian
Automotive, 501 - 1,000 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed February 2022
Tunnelbear
Ryan
Verified reviewer
Medical Practice, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed November 2021
Great VPN and Servers
I've used this to ensure cybersafety and bypass region blocks for the better part of a few years, it is excellent at this.
PROSFree Data every month is a massive plus for when you need a reliable VPN quickly. In addition, sharing to social media accounts and referring friends gives you even more!
CONSThe VPN servers are usually great, however at certain times I notice a bit of slowdown.
Krutik
Information Technology and Services, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed July 2020
Review for Tunnel Bear
I have been using Tunnel bear VPN service to browse securely over internet
PROSA Great Virtual Private Network all over the world Fast speed connectivity and hide the original ISP of the user
CONSLess number of the VPN server in most of the countries Need more server some bugs in user interface
Reasons for switching to TunnelBear
Nord Vpn server connect different place from the place selected
Yonas
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2021
Mediocre
The VPN is easy to install, and it has a free trail u can use if yiu dint choose a plan.
CONSThe VPN is a little bit laggy compared to other paid VPNs.
Aleksandr
Verified reviewer
Computer Software, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed April 2021
it is good overall, but there are better alternatives.
I used TunnelBear for two years and finally decided to switch. Reasons: 1. unstable software 2. slow speed 3. narrow set of exit nodes per country 4. small list of countries - that making the service useless to tests. 5. somewhat high price compared to offered services. 6. this one is very subjective - rumors of keeping session data. Should not be true, as they did pass the security audit more than few times, though
PROSIt is somewhat cheap and selloffs are regular, just you wait a bit. Interface is nice and clean. It has apps for Android, iOS, MacOs, Windows. Developers found their own original mascot and style, they are doing there best to tell sort of a story about the bear, drawing different icons for trial and even having a special minification screen when you are about to cancel the service (trust me, I hesitated for a good week before I could transform bear to cub). They have a decent list of European countries, which is shortened during last days, but it is still acceptable. Network speed is not bad most of the time. They seems to pass independent security audit and this is very important characteristic.
CONSSoftware stability is something developers need to work on, both in term of applications and servers. Application may start to eat the battery, network may completely disappear after vpn is switched off (very often on android). Too few exit nodes. If exit node is located in one of less popular countries the speed may be as slow as 56k rendering the service unusable. They lingered quite a while before deciding to stop cooperate with Russian that wanted them to share private data. There was some humors that wasn't quite dispelled that TunnelBear actually saving some session data.
Reason for choosing TunnelBear
4 years ago they seemed to have desired country set, their app looked very smart designed and easy to use and there was a huge selloff (yeah, right)
Ernesto Enrique
Verified reviewer
Human Resources, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed December 2018
Easiest VPN service
In general TunnelBear is an excellent opportunity for a fast, simple VPN service that has a very good free plan. Additionally, it improves the user experience with its extension for the browser.
PROSWhat I like most about this service is that it is very easy to use. One click and ready to navigate. The interface is another point that I would like to highlight because other services can be very easy too but they do not have an interface as polished as TunnelBear has it. It's gamified and I like the drawing of the bear very much. For the free version you have 500mb of navigation that you can increase by an additional 1GB if you make a tweet, very good.
CONSIf we talk about cons, TunnelBear is very well done, however I would like to expand the number of servers that can be connected.
Divyang
Verified reviewer
Information Technology and Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Stay Anonymous on The Web
TunnelBear is used mostly in our SEO department and are satisfied with the tool. Moreover, we were able to extend our business in different regions.
PROSTunnelBear gives free access to many of the country as VPN service. Although its premium version is catchy with many different choices but free version is capable of doing all the things in for our organisation's need. We also do Digital Marketing and SEO requires backlinks to be set up to get higher ranks. TunnelBear has helped get this done perfectly and even expanded our horizon to accept customers from many parts of the world. It does not require any professional knowledge to set up. Just a click for enabling service and one more to disable. Data is not stored and privacy is ensured.
CONSPrice range for premium version is higher than ome would expect. There is limit to devices that it can run with same account. Though you can access offers from different countries but you may not access it fully as sometimes there is problem loading images or text which you may not understand at all.
Joel
Verified reviewer
Information Technology and Services, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed April 2021
Multi-platform VP goodness
I have used Tunnelbear to protect public internet connections for over 3 years. The company kept a clean interface and make it easy to use and promote.
PROSIt is so easy to deploy, manage and use. It protects and has clear notifications of when it is one, how it is connected, and where it is connected to. They audit their software and make the 3rd party report publically available so that you can trust your data is even private from them.
CONSNothing, I have had great experiences, it is low overhead and easy to deploy. The price is a bit more than similar solutions. Not crazy it is owned by McAfee now.
Reason for choosing TunnelBear
It was made in Canada.
Shayna
Verified reviewer
Writing and Editing, 1 employee
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Addressing the Needs of International Clients While Ensuring Security
Overall, I was very pleased with TunnelBear. It did exactly what I needed to affordably, allowing me to work with international clients on their content from a U.S. IP address. I appreciated TunnelBear's candid FAQs which helped me to better understand what VPN was and what the benefits and considerations were for using it. While those projects have ended, I will definitely consider using TunnelBear in the future specifically for privacy and security purposes as I often work remotely over highly vulnerable public WiFi.
PROSThe internet has changed the face of producing content by expanding clientele from a local pool to an international one. Many clients need writers to be able to view sites and broadcasts as if they were local, but sometimes your IP address is a barrier. With TunnelBear I was able to toggle between my US IP address and an address local to my clients so I could stay abreast of local broadcasts. It was actually only after discovering TunnelBear for this purpose that I discovered it's full use as a VPN to protect privacy.
CONSToggling between my home IP address and an international one takes a little more time than simply surfing directly, but it's isn't too long and is as close to seamless as possible.
Antonio
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
TunnelBear is the most reliable, secure and easy-to-use VPN of 2021
Because to carry out my work I need to spend most of the time browsing the internet handling very sensitive financial and business information, TunnelBear represents for me an extremely useful tool when it comes to guaranteeing my anonymity and the security of all the information that I handle. In Internet.
PROSWhat I like the most about TunnelBear is that it is a VPN with a very simple and intuitive interface that provides guaranteed security and protection. I would say that TunnelBear is the best VPN option for people who have no experience using technology precisely because of its simple and intuitive design.
CONSWhat I don't like about TunnerBear and I think they can improve it is that it does not provide geolocation options by state or specific region.
Sugam
Verified reviewer
Information Technology and Services, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed January 2024
Simple and great VPN
It is simple and gets the work done. It is intiutive and user-friendly. Easy to use and fast enough for average workload. It is reliable and I never had any failure connecting to any server.
CONSIt does not work on Netflix or other platforms. Sometimes the 500mb might not be enough for a month but for free you can not complain much :))
Arshad
Education Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
TunnelBear
I like tunnel bear for it good speeds and availability of a lot of servers in different regions.
PROSTunnelBear is a very powerful and efficient virtual private network creation software that also serve cyber protection. It has a simple design which makes it easy to use. Also you can use a single subscription over multiple computer or handheld devices.
CONSThe problem that I encounter with tunnelbear is about the vpn server city. I select some city in it and the ip adress checking sites shows some other city in results.
Reasons for switching to TunnelBear
Because of it better browsing speeds
Anonymous
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2017
Great travel VPN for computer and mobile
An easy to use VPN for both my computer and mobile device, I usually use it when I am travelling and on an unfamiliar network and am worried about my personal security.
PROSThis is very easy to use both on a computer and a mobile phone when you are on untrusted networks and want a secure connection. There are plenty of different options of locations to "tunnel" to, which is nice. Additionally, the price is not too bad for a VPN service, and it goes down if you buy larger packages. I have never really experienced that many connection issues when using TunnelBear, which is a big plus considering other VPNs drop me frequently.
CONSThere are other VPNs that provide just as much security, if not more due to legal requirements of collecting data on customers. TunnelBear does not collect logs, but still beware that Canada, where they are based, has very strict privacy laws and anti-P2P laws.
Vendor Response
Hey there! Thanks for your review! The Bears are thrilled that you're enjoying the service. You will be pleasantly surprised to find out that TunnelBear does NOT collect logs of the website you visit. Phew! :) TunnelBear explicitly does not collect, store or log the following data: - IP addresses visiting our website - IP addresses upon service connection - DNS Queries while connected - Any information about the applications, services or websites our users use while connected to our Service You can learn more at TunnelBear's human-readable, super transparent privacy policy: https://www.tunnelbear.com/privacy-policy. If you have any questions, we want to hear from you at privacy@tunnelbear.com. Rawr!
Replied December 2017
Jacqui
Verified reviewer
Gambling & Casinos, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2019
VPN With Some Flare
TunnelBear affords me a reliable, simple and inexpensive VPN solution that is easy to use and implement.
PROSTunnelBear is a robust and comprehensive VPN service with a twist; the interface. TunnelBear's user interface, in addition to being intuitive and modern is fun, the application is a breath of fresh air in a world of applications that take themselves too seriously. TunnelBear has a rich feature set, everything you expect from a VPN is here including an option to hide the fact that you're using a VPN. TunnelBear has native applications across all the platforms you're familiar with including mobile and browser extensions. All of this while remaining rather inexpensive.
CONSThere's nothing not to like here, the service is reliable and consistent. The applications are stable and secure.
Anonymous
1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2021
Easiest VPN Setup
Tunnelbear is really easy to setup and use, which is a major selling point, especially since it is available on PC, Android and iOS. This means I can get any of my devices up and running with a fast, secure VPN within minutes. This allows for a more secure connection no matter where I am and provides the peace of mind that sensitive data are safe from any unwanted third party.
PROSTunnelbear has really good servers with low latency compared to many other competitors. The simple user interface means anyone can get a VPN working without any technical know-how.
CONSLack of server locations and does not prevent most streaming sites from getting geo-blocked (that means no netflix). The simplified user interface, while making the app easy to use, also lacks features that one might expect from a VPN.
Emmanuella
Verified reviewer
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed March 2023
TunnelBear review
I liked the easy to use interface, the quick and efficient connection speed, and the ability to customize settings to suit my needs. TunnelBear also offers a generous free plan with 500MB of data per month, which I found to be very helpful. The customer support team was also friendly and helpful in answering my questions. Overall, TunnelBear provided a great service at a very reasonable price.
CONSThe least thing I like about TunnelBear is that it can be slow at times. This can cause a decrease in page loading speeds and can be quite annoying.
Stephanie
Verified reviewer
Real Estate, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2019
VPN Made FUN
TunnelBear has afforded me a comprehensive and inexpensive VPN solution that I can use across all my devices with no issue. The service is reliable and consistent.
PROS- - Consistent and reliable - - Intuitive and modern interface - - The bear animations add a welcome flare to the interface - - Feature rich and robust - - Fast (of course this depends on your connection but at least it won't bottle neck your connection) - - Native applications across many platforms, including mobile and broswer extentions
CONSTunnelBear has been a reliable and consistent VPN solution for my needs for a while now. I have had no issues with the service.
Anonymous
1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2020
A Free VPN That's Easy To Use And Just Works
I use TunnelBear for access to sites that are IP blocked in my home country - eg, some US websites are not GDPR compliant and block European visitors. TunnelBear gets round that problem. Installation and use is simple and the connection can be quickly switched on and off to conserve data. If accessing a proxy was more mission-critical for my business then I may look at alternatives but for my uses, TunnelBear is a friendly and easy to use service.
PROSSuch an easy product to use - just select the country you want to tunnel to (there are 22 at the moment), and TunnelBear does the rest. It's free to use for up to 500MB per month, but if you tweet about it, you gain an extra 1GB per month. Connection speeds were variable - I find European speeds can be slow - maybe a few MB/s, but itr seems to depend on the time of day.
CONSThe main drawback is the amount of data you obtain for free: 1.5GB won't go far if you use this every day. That said, for occasional use that doesn't require very high speeds, it's perfect. If you want to gain access to unlimited data you'll be paying $9.99 a month or $4.99 if you pay for a year in one go.
Enxhi
Design, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Really fun to switch browsing from a country to another country
Whenever I need to visit a website that is not available from the country I am surfing at that moment, I open TunnelBear, switch to another country and in a matter of seconds and graceful animations I am already seeing the website that didn't worked previously.
PROSThe product works really well, and works all time. I can switch browsing from one country to another within a few seconds and it always worked for me. I never had a downtime or anything like it. I really loved the animation of the bear going in the tunnel from one country to another and it really did that amazing job. I also liked they sometimes makes offer to get some free MBs to surf.
CONSMaybe the price for personal use is not affordable to everyone that I know, but overall sometimes there are offers to get some free MBs or GBs even!
Reasons for switching to TunnelBear
The easy of use and the fact that this product works always.
Randall
Verified reviewer
Defense & Space, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2019
Simple, easy, functional, and fun!
I have such a great experience using TunnelBear, especially when I'm on travel to other countries. The free version is probably good enough for the average user, but I would definitely recommend getting the paid version for long term use!
PROSWhen on travel to other countries, we would often get blocked from accessing sites or videos that we would normally be able to watch. I tried using other VPN clients, but none of them worked even though I was able to select the country. TunnelBear came as a surprise to me, as it was easy to install, it comes with a fun and creative interface with literal tunnels appearing on the map, and when you click on them you see a bear go to that place and make a funny "rawr!" sound. But beside the cuteness, TunnelBear worked like a charm in hiding my IP address and effortlessly connected me to that country. I was able to use the internet as if I was in that country, and without any network slowdowns. I did not experience any connection drops even after being connected for a long time, as opposed to other VPNs. I've only used the free version, but I am heavily considering purchasing the paid version as it is very affordable, and honestly it is just that good!
CONSI don't really have anything negative to say. TunnelBear did not let me down when I needed a good VPN solution.
Anonymous
501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Instantly browse from different countries
It was so fast and easy to browse from a different country, that I really enjoyed the software. My son installed it on my computer more than 2 years ago and taught me how to use it, and that was easy to remember. Everytime I would stumble on something that wasn't available from the country I was currently browsing, I just switched to a different country and access any material online.
CONSThe average free space is limited and you have to do some work like sharing their product on twitter to get some extra space.
Reasons for switching to TunnelBear
With TunnelBear I don't need anymore my son or an IT to help me find a VPN server and set it on my browser. I can just choose the country where I want to browse and it is as easy as that.
Claire
Verified reviewer
Information Services, 5,001-10,000 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
A secure and powerful VPN service
Overall I love its functionalities as it is running great and very helpful with my work. My experience tells Tunnel Bear is the best VPN service provider that is not even easy to use but also work faster than other VPNs available in the market.
PROSIf I talk about pros, i would say it is extremely easy to use both on computer as well as on mobile phones. Love everything about this software. The thing I like about Tunnel bear is the amount of servers it provides in several countries. I have been using this software for a long time. I use it when I have to research on projects and my server does not allow the website to be opened.
CONSSometimes hindrance occur in connection due to which system gets slow and also sites take too long time for loading but it happens sometimes otherwise it works fantastically and provides us secure connection.
Ross
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Brilliant if only for the bear
Brilliant product that is easy to use and has great customer support. + the bear is awesome
PROSWith the implementation of GDPR we have found the need to test sites from locations around the world to see how they display and react to location specific requirements. Tunnel bear's ease of use and integration allows us to do this easily without slowing down the team.
CONSNot so much a con but I have had it twice that when connecting to a VPN to specific county the IP given was not actually of that country. I contacted support and it was resolved quickly.
Sean
Verified reviewer
Internet, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Excellent option for easy access
While it was in use it was a great option for us. It could be a great solution for many businesses. We grew and had to change what software/provider we went with. But it's very straight forward and not overly technical.
PROSIn the early days of the business, this was great because it's simple and easy to use. One price, easy to understand. The whole office could use it and didn't require too much technicality. As we grew it had to be replaced.
CONSI won't say it's slow, because it isn't slow by any means. It just became not enough for our needs. This is why I recommend it for smaller needs.
Fotios
Computer Software, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2023
Tunnel bear is the definition of "what you see is what you get"
Overall, it does what you expect it to do without issues.
PROSIt's easy to use and it does what it's supposed to do fast. Good VPN service.
CONSThere is only one drawback to it and that's that when you are using the free version, you get 500mbs per month and they go by fast cause it's easy to forget the app turned on.