I really love the interface, it's easy and powerful at the same time. You have everything you need.

The pricing is absolutely crazy, especially for small companies. Too many features locked behind expensive paywalls.

During the time we were using NewRelic we were 100% on-prem environment so for this model, the software met out requirement. It was easy to deploy new checks.

It's very easy to configure metrics of monitoring. I also like the clarity of the generated graphics.

I love the depth in which you can see the speeds of your software. Some of the data is extremely helpful tracking down bugs or performance issues.

Don't hesitate to ask for assistance from them. They want to make sure you succeed and are always glad to help you realize more value from your investment.

We had evaluated NewRelic several years ago but the product was too complex and unstable. At the time, pricing had also became very complex and it was hard to predict how much you would pay.

I love that it gives you a nice overall analysis of what's happening with your application.

The DB query addon is most helpful to improve the performance of the application.

The customer support is dreadful. We wait over 5 days for a response and then have to chase.

This tool has helped my company to save lots of money on AWS bills. A great analytic tool to get insights on the application data and make the business decisions.

It is a well known software so everyone have heard about it and probably use it. And also there are a lot of tutorials from the website or from community.

I like that it gives you that data on a dashboard with some graphs so that you can see exactly where it's going up on down in performance, overall great product.

New Relic can be used to monitor system performance effectively in the enterprise systems. It gives better visibility on number of API Hits with Success and Failure Counts.

Our main version we run has a memory leak, the NewRelic support team was worthless in troubleshooting.

Overall, it is a good monitoring system to identify the  bottle necks on the systems effectively.

Insight is really good and easy to use. And it's really good that 7days retention is now part of normal tier.

Great dashboard with some nice insights from a birds eye view.

Frequent issues/ glitches and downtimes in NewRelic causing false alarms while monitoring.

Provides great real-time tracking. Lots of great integrations and alerting options make it easy to stay on top of your systems.

New Relic is a very good product if you have the budget for it.

Opposing the web component, the mobile apps one is very bad. The sdks are very bad and very intrusive, leading to instability of the apps itselfs.

Overall very useful monitoring tool that helps to track, identify and resolve the issues with site performance.

Ease of use and the analytics it provides has proven to be beneficial for our customer insights and web traffic.

Even worse, pricing varies on multiple factors so it's not straightforward to predict your costs.

Another feature that we love is the integration with Jira which enabled auto-creating of tickets on violation of certain thresholds. Overall, this is used by developer community on daily basis.

In addition, I have managed to optimize the use of resources and reduce costs thanks to the detailed information provided by the platform.

It's incredibly easy to configure New Relic integration within a lot of web frameworks, like Ruby on Rails for example, which gives the developer a great experience to use this tool.

It's great,  very insightful tool. I would recommend using it, though it can be quite slow at times.

It also helps determine where there are issues in your funnel and what a potential solution might be to improve it.

Really helpful for finding bugs / improving your product UX, the pricing is way too high for the value.

Good tool to learn about users behavior and how to adapt to their needs and make their experience much better.

Overall I enjoy FullStory and the abilities it provides.

This makes it difficult to determine which options the user is actually seeing. The way they portray the user zooming-in is also a little disorienting.

We've used it to analyze conversion rate issues and it has provided invaluable insight. The FullStory support team is a dream to work with - they are responsive and go above and beyond to help out.

I recommend it to all my colleagues, it can help improve our user experience by reviewing their activity, not just to help investigate issues.

Pays itself just for using it for customer support, but every department is using it now (marketing, product management, R&D, ...).

Software has a summary section also which is great, analytics and trends are very useful and you can also integrate into jira for reports and decision making.

The integration of fullStory to the product is simple and easy due to the good documentation an good customer support. The FullStory provides some inbuilt analysis trends which is pretty useful.

FullStory has been a really useful tool for analysing the user experience on the Website.

I love how quick it is to find out the customer segments you are looking for. This is super important when QA-ing software.

We don't rely too heavily on the product simply because we can't be sure it's capturing everything.

QA teams, Product Teams, Research Teams, Customer Support Teams - everyone.

We tried the other most recommended softwares that do just that, but Fullstory is much more user friendly, smart, easy to use and capable.

FullStory is helping us immensely with UX/UI research and how to improve our app. It also helps us with customer support because we can easily identify what a user did and where he ran into trouble.

The limited window of time that sessions are available for review, and it is quite expensive.

This product is fantastic for breaking down how your user interface is faring among your users. It shows some statistics that other analytics do not.

I recommend it for any SaaS company looking to better understand the behavior of their users.

It's great for seeing what a user is doing, and has great settings to help block certain sessions from being recorded, as well as blocking elements for privacy reasons.

I love the whole concept of the software. It’s amazing to watch a customers entire journey through our website.

It also guides us into making decisions on the design of the site, its great to have the video replays of multiple sessions that help to prove or disprove our hypothesis.

State of the art product, but poor customer service and retention, unjustified price increase.

Full story is so easy to use and protects user privacy also which was a concern of mine. Its a easy to set up through segment and their customer support is there if you need any help.

FullStory gives you the ability to track and see what your prospects or customers are doing on your website. It allows you to see exactly what is going on and think of ideas on how you can help them.

If I remember correctly, setting it up was a little difficult in our environment because of our stack.

Allows me to investigate bugs and user error super quickly within a fun to use interface.

I love not only how it records your users' sessions so you can literally watch what they did on your website, but also how it then provides you analytics on their habits.

For the price it demands, I feel the ROI is very low.

Customer service was poor. Price for minimum package was increased from USD $199 to $899.

US Dollar

New Relic is a cloud-based network monitoring and observability platform designed to help businesses analyze, optimize and troubleshoot software stack. Features include real-time alerts, serverless monitoring, incident management, data query and health map. 


The solution enables engineers to collect telemetry data such as events, logs or traces, filter and save search results through built-in log management UI, perform root cause analysis and visualize the stack performance via the dashboard. IT professionals can monitor distributed services, applications, containers, virtual machines or servers available on-premises or cloud. Team members can receive failure warnings about potential anomalies and prioritize issues accordingly. 


New Relic offers integration with various third-party applications including Terraform, Microsoft Azure, Consul, MySQL, Elasticsearch, Google BigQuery and MongoDB. It comes with mobile applications for Android and iOS. It provides monthly and usage-based pricing options and support is extended via documentation and forum.



LongDescription

Application Management

Performance Management

Real-Time Monitoring

Baseline Manager

Transaction Monitoring

Resource Management

Bandwidth Monitoring

Uptime Reporting

Full Transaction Diagnostics

Performance Metrics

Availability Testing

Diagnostic Tools

Performance Analysis

Dashboard

Root Cause Analysis

Audit Management

Credential Management

Monitoring

@mentions

Alerts/Notifications

Graphical User Interface

Integrated Development Environment

Data Visualization

Log Collection

Reporting/Analytics

Search/Filter

For Websites

Collaboration Tools

Continuous Deployment

Continuous Integration

Alerts/Escalation

Backlog Management

Performance Monitoring

Web App Development

Source Control

Access Controls/Permissions

Deployment Management

Debugging

Software Development

Audit Trail

Workflow Management

IT Incident Management

Activity Dashboard

Process/Workflow Automation

Predictive Analytics

Multi-Language

Third-Party Integrations

Web Usage Monitoring

IP Address Monitoring

Network Analysis

Simple Network Management Protocol (SNMP)

Threshold Alerts

User Management

Event Logs

Compliance Management

Reporting & Statistics

Billing & Provisioning

Natural Language Processing

Machine Learning

Incident Reporting

Task Management


<strong>New Relic for Mobile Apps</strong> all new accounts start out with a free 30 day trial of Enterprise. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Standard starts at $29/month per app.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

New Relic

In Person

Live Online

Webinars

Documentation

Videos

FullStory is a web-based digital intelligence system that helps optimize the client experience. It enables users to track and monitor each customer activity. From clicks to page transitions, everything is indexed automatically. The indexed information is accessible to the entire team, which can be used to help drive business decisions.


Session playbacks in FullStory are more than just a recording, they are a view into the customer's journey. Omnisearch gives users an intuitive experience by allowing users to inspect customer activity, identify rage clicks, create funnels and review page analytics from the dashboard.


Pinpointing dead and rage clicks can help identify potential improvements to the user interface. FullStory also includes "click maps" that gives detailed page insights, including the most visited pages. This data helps you better understand the interactions made by current and potential customers. 



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