All Userflow Reviews
1-12 of 12 Reviews
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Quentin
Verified reviewer
Internet, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Finally, a user onboarding SaaS that don't suck
We completely revamped our user onboarding with Userflow, treating as if it was part of our product by even merging it with some buttons/links in our app. We'll also definitely use it for NPS surveys. Highly recommend this tool.
PROSThe product is extremely powerful. It's the only one I've found that can handle complex UIs so smoothly. Their in-house CSS selectors technology is exactly what you need to not push IDs everywhere in your app.
CONSThe Segment integration is not native. Except that, it's perfect.
Reason for choosing Userflow
None of them were really powerful for complex UIs. And Intercom was so expensive for really low sets of features.
Reasons for switching to Userflow
Appcues was bugged, slow, pricey and awful on complex UIs.
Atour
Research, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
It quickens the rate at which we can release top-notch research related training material.
When assistance is required, their support is very helpful and quick to respond.
PROSThis software is wonderful and quite intuitive, in my experience as an analyst. In order to create a top-notch customer experience, the new enhancements to the Userflow platform consolidate and link much-needed capabilities.The user interface is quite nice. Within a week, we were able to create and publish 10+ flows. It's simple and shrewd to establish connections with your goods.
CONSLack of integrations with essential programs like Salesforce also hinders the organization's reporting and visibility.The application does give us the option to group our flows based on labels, which is sufficient for the majority of situations.
Reasons for switching to Userflow
It's simple and shrewd to connect to our service.
Eva
Telecommunications, 51-200 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2021
Userflow- Great Customer Onboarding Tool
Likely to recommend for use, as its quite simple to learn and easy to track tasks,
PROSit's easy to use and well organized, as it has transparency for other team members for tracking issues.
CONSLimited on what I can access from my mobile phone on Userflow platform. Takes a long time to load and occasionally failing completely to be accessible on my Android OS device
David
Information Technology and Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Easy to use but powerful onboarding software
Very happy customer, will continue to use the product as we grow and would definitely recommend it to others.
PROSThe software is FAR more advance than anything else I have tried. The best part is, it's very user friendly to setup complex user flows. If you need help, the customer support is also fantastic. Compared to Intercom's product tour feature, this absolutely blows it away.
CONSThe software I would not say is cheap, especially for a bootstrapped company - but there is nothing out there that is cheaper. However, user onboarding is absolutely vital to any software company and there is nothing that is more powerful or as cheap as Userflow.
Reason for choosing Userflow
Best features, best price.
Reasons for switching to Userflow
Intercom is expensive and the Product Tour product is terrible and lacking many features, especially when compared to Userflow!
Halimatun
Verified reviewer
Accounting, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed November 2021
Better than some of more popular brand
I have tried multiple survey form builder that can create a survey form easily and has many way to distribute the survey easily, and this software is on top for all my requirement.
CONSThe free or trial version lacks of the feature that are offered in the premium version. There is no way for new user to test the full version of the software before subscribing to the premium version. This is wrong and they should fix it.
Francois Pascal
Verified reviewer
Internet, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2023
Userflow is a very useful, intuitive and easy-to-use tool
It performs most of the tasks essential to the smooth running of our website, from welcome messages to tooltips, help widgets and even onboarding checklists.
CONSTo date, I'm very satisfied with the functionalities of this tool, and I highly recommend it.
Alvaro
Verified reviewer
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Easy to set up, Useful, Great Functionality
The set-up is easy and does things that other onboarding tools do not do. In our case the main issue that it solved is how to deal with guides on dynamic URL
CONSNot really miss anything, but maybe integration with CRM software would be a useful thing
Reasons for switching to Userflow
Dynamic URLs were not supported
Matthew
Verified reviewer
Information Technology and Services, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Feature-rich and easy to launch
The flow builder works great and there are just a huge number of ways to build logic into the flows. We have a complex UI, and so it is great to have several methods of building logic to fall back on. Making and deploying the flows was fun - it's like playing a game. Implementation was effortless for our developers. The no-code updates work as promised. We did not need support much at all during implementation, but when we did, answers were given fast and they came from knowledgeable specialists who understood the subject matter.
CONSNothing really that we have run into yet. It has completely met our needs. I would love some more customization options in terms of the appearance of some of the widgets (especially the cheklist).
Mike
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Userflow made onboarding very easy.
It is a great tool at a great price. The customer service is great.
PROSThe software is straightforward to use and very flexible.
CONSI haven't encountered any problems with it.
Nick
Internet, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Very pleasant tool
Perfect and fast support and really intuitive interface.
CONSIt can be a lot of money for starting companies, but it's worth the money if you see what it brings your clients!
Miguel
Verified reviewer
Telecommunications, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed January 2023
Uso flow
Userflow es una herramienta muy útil para diseñar y optimizar el flujo de usuario en un sitio web o software
CONSTiene algunas limitaciones en cuanto a las opciones de personalización y diseño. Aunque cuenta con una interfaz fácil de usar, puede ser difícil lograr un aspecto único y personalizado debido a las limitaciones de los componentes y plantillas disponibles
Daniel
Computer Software, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Saved me tons of development cost
Userflow is intuitive while still having the flexibility to do some pretty complex stuff. We saved a bunch of development cost by using this tool rather than making on onboarding tool in house.
CONSSo far I'm quite content and have no cons to mention.