Ubiquitous platform that almost all websites I’ve come across use so I trust that a product so widely available is not bad.

Sometimes, the user interface interferes with the website design & blocks crucial tabs or buttons on the phone.

I didn't know that if I used GTM to insert the code I needed to use the advanced code but the support team immediately figured out the issue.

It is easy to set up, customize, and install. I like that accept unlimited pages

Maybe the price, but is the same as the competition.

Software is easy to use and intuitive. I like it

Can be difficult to operate at first. Sometimes I need to play around with it to find the feature I need

Amazingly fast tech support on your end. For my initial testing purposes, this interaction alone is impressive. The company all already gets a score of and A++ from me.

Ease of installation and set up. Very quick to get underway.

I’m still in the testing stage, but have not encountered any problems.

It's really good to have a customer support! Great customer service!

It is really easy to install! Also, it's easy to review and get a report.

It's was free when I first time to know Userway. However, it's little expensive for the paid version.

I am not a tech savvy person. I have an e-commerce site that is complicated and managed by a third party. I was able to add this necessary product to my site in 3 minutes with the help of tech support. If you have a website - you need this product!

When I first purchased it I had a difficult time figuring out how to add it my website. Once the Tech team understood my problem, they made it simple for me to add and now I am compliant.

The UserWay Accessibility Widget goes beyond traditional accessibility concerns. Our userbase is primarily students and this widget gets barriers out of their way so that learning can happen. Our users really like the ability to switch the ability to modify the site to make it easier for them to use. To our surprise the most used feature ended up being the live translation.

With the live translation being the most used feature the difference in the pricing model of the Widget and the Translation made predicting usage and getting into the right tier difficult.

Ease of use Convenient management interface Easy code implementation

Option to use a custom icon. Apart from that, I did not find any technical shortcomings. There is a problem of cost, customers are not willing to pay the cost of the paid tool.

What I like about UserWay is that is accesible for mostly everyone and IS very friendly user.

I would like UserWay to integrate also a Chat Live Support.

Perfect tool for people with disabilities

Easy to set-up, very useful, very helpful

You can't see how much people used this widget in free version

Super easy to install, worked as expected, and didn't get in the way. Compatibility with the SiteSwan website building platform was critical, and implementation was flawless. We even started recommending it to all of our resellers!

None - other than the price going up a lot shortly after we signed up, so creating new accounts for new sites is borderline prohibitively expensive to offer it as an agency on the paid plan.

UserWay was easy to install and working with the company has been a positive experience.

The variety of features on the widget, especially that the translation option. Our community has people from many countries so it is great the website can be translated into many languages. When needing help the 24/7 customer service is excellent both in availability and in expertise.

Not knowing exactly what UserWay is doing to my website to make it accessible - however this might be because I haven't really looked at the reports available. Not being able to indicate (via the widget) that translation is possible. People needing a different language don't think they need accessibility options so they don't think to click on the icon for accessibility.

I like it. Easy to use. I look forward to seeing new possibilities to add more websites under the same subscription.

It works nicely and is easy to set up and understand the different levels of accessibility on the reports.

Would be nice to have guidance on "how" to fix the issues found on the reports. Also, it should be more affordable for those with many websites. If we work with events and bilingual websites using different domains we should be able to use the same subscription.

Was super easy to install and customize, let's me not stress about ADA compliancy for now

Easy Plug In option, free option, covers the ADA basics for me

Not really, I am using the free version, so with that, there is no way way to remove the watermark, but that's fine

This has overall been a great tool to have and offer our staff a piece of mind. The audit that comes in is fantastic in assisting us to locate documents that need our attention. Allows for peace of mind in regard to website compliance.

It is incredibly easy to deploy and takes little to no effort once it is implemented.

Negative reviews that claim this software is not compliant. Customer Service is also lacking - I feel as though when I do have questions or need assistance - which is very rare... that they always want to upgrade or charge more.

The product fits in seamlessly with our service

Ease of use and ease of implementation. The system monitors compliance

The multi-language feature should be more obvious

With extremely clear instructions, and simple installation, you can have a powerfully accessible website for all of your visitors. This is invaluable software for anyone building websites needing WCAG compliance. It also doesn’t interfere with your code base, thank you UserWay!

There isn’t anything I don’t like about the software. Over the years I have been using their tools, I’ve seen nothing but continued improvements and amazing customer support. They listen to their customers!

It's very easy to set up, you can configure and forget about it for your website.

It is a bit expensive. But compared to a law suit, it's reasonable!

Affordable price compare to other accessibility tools and same effectiveness

It doesn't just guarantee yours site to be compliant, you still have to do some of the work yourself, but that's more than expected

It assists our website visitors that can benefit from UserWay's features to have a better website experience.

It was very easy to install the UserWay Accessibility Widget to my WordPress website. I could also customize the colors and where it is positioned on my website.

So far, I have had a great experience with the UserWay Accessibility Widget and do not dislike anything about it.

The easy way to add in the webservers or any others environment.

It would be good to have some tutorials so that newbies understand how compliance for websites should really be, it is not just about placing a userway and your website remains in compliance with international rules.

This was an easy way to add accessibility features to our website.

When there was an issue I had trouble logging in to fix the settings.

Keeps us in ADA compliance and for our citizens, etc.

Nothing at this point. No negative comments or suggestions.

So easy to implement on your website. Took maybe 5 minutes to drop code into our site.

No cons. Might potentially slow down page load times given the widget.

Great customer service from [sensitive content hidden]. The response time was great.

Not very friendly for those that have site impairment.