All Pixpa Reviews

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Matthew

Photography, 1 employee

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed July 2022

A breath of fresh air

User Profile

Salman

Verified reviewer

Photography, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2021

Best website builder for photographers

couldn't be happier with Pixpa. I tried almost every other platform there is but finally went with Pixpa. They are straightforward with their pricing and honestly, it's the best value you can find out there! I went with their all in one package which is an extremely good value for money.

PROS

Everything about starting and deploying your website is super easy. The eCommerce section and where you sell your photos for print does get a little confusing though. However, once you figure it out, it's super straightforward

CONS

I feel like some of the features have some overlaps with each other. Not that it's a bad thing, but it does take some time to figure out which one you should use. However, their customer service always helps super fast!

Reason for choosing Pixpa

Value for money. No hidden fees. Great customer service even before I purchased a plan

Reasons for switching to Pixpa

The guys at Smugmug weren't straightforward with their pricing and fees. I paid $30 a month for a plan where I could sell my photos as well. After I spent days preparing my website and files, I realized they also charged 15% per sale!!! This was not mentioned when you buy a plan, it was somewhere deep in the guides for starting your website!

Vendor Response

Hello Salman! We are very happy to know that Pixpa has been able to meet your needs. We are currently working on adding more help articles and tutorial articles to make the learning curve easier for new users. Thank you for your detailed review. Your feedback is crucial to us in improving our platform and helping us grow! - Mia

Replied November 2021

Jessica

Leisure, Travel & Tourism, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed March 2024

Easy to Get Started & Templates Look Good

PROS

I most appreciate that Pixpa makes it easy to get a nice and professional looking website up an running without a large financial investment and without much knowledge or experience in web design. It's easy to see the changes I make on the website and it's easy to reverse the changes if I don't like it.

CONS

Where I see that Pixpa could improve is the formatting of photos (being able to use more photo sizes) and changing the layout of the online store.

Reason for choosing Pixpa

I chose Pixpa over other website builders because of the low cost and it's compatibility with my domain resgistrar, Hover.

Vendor Response

Hi Jessica, Thank you for your valuable feedback! It seems that you missed rating Pixpa for our customer support (currently, it's at 0/5). Due to that, your review has rated Pixpa an 8/10. Could you please have a look again at your review and see if you would like to rate Pixpa's customer support. Best, Pixpa Team

Replied March 2024

David

Photography, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed January 2021

DO NOT USE WASTE OF TIME

Lots of complications that will appear out of nowhere, for no reason. Constantly having to check to see if my site has somehow gotten a new problem without me editing it.

PROS

It easy to get very simple stuff started, but a waste of time

CONS

They suck. I've been using Pixpa for 2 years and it just keeps getting worse. I just had hours of work deleted, and because they're based in India and not all of their employees have a good command of english I got the report "Have made the changes" regarding a page being deleted and replaced with a months old backup. They're rarely available for normal US business hours, don't waste your time. Headache generator should be the name of their site editing software.

Vendor Response

Hi David, We are sorry that you had a negative experience. You have been using Pixpa for several years now and we value your feedback. Our team will reach out to you to resolve any issues that you have faced. Thank you for continuing to use Pixpa.

Replied May 2021

Norma

Photography, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2024

I have been using Pixpa for years and I'm really happy with it.

PROS

Ease of use, professional looking templates and reasonably priced. Great customer service, they are always prompt and helpful.

CONS

The SEO development could be improved. More help needed for SEO dummies like me.

Reasons for switching to Pixpa

Pixpa is much cheaper and easier to use.

Vendor Response

Hi Norma, Thank you for your long-standing support and for sharing your positive experience with Pixpa! We're delighted to hear that you appreciate our ease of use, professional templates, affordability, and customer service. We take your feedback on SEO development seriously and are constantly working to enhance our SEO features and resources to better support all our users, including those new to SEO. We're thrilled that Pixpa's value and user-friendliness were key factors in your switch from Wix. Your continued satisfaction is our top priority, and we look forward to supporting your success for many more years to come! Best, Pixpa Team

Replied March 2024

Linda

Photography, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Excellent website builder and ecommerce site

PROS

Ease of use, very easy to set up website, great website builder templates. So easy to set up and looks fabulous. I am super pleased with product.

CONS

No cons, excellent website builder and ecommerce site. Love it.

Vendor Response

Hi Linda, We're delighted to hear about your positive experience with Pixpa! It's wonderful to know that you found our platform easy to use and our templates helpful in creating a website that looks fabulous. Your satisfaction and enthusiasm for Pixpa mean the world to us. We're thrilled that you've found no cons and are enjoying the blend of website building and ecommerce features we offer. It's great to hear that Pixpa has been a successful switch from Google Sites for you. Thank you for choosing Pixpa and for sharing your feedback. We're here to support your journey, so don't hesitate to reach out if you need any assistance or have further comments. Here's to your continued success online! Best, Pixpa Team

Replied March 2024

Yelena

Arts and Crafts, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

The customer support is absolutely brilliant

If you are looking to build the website with ease I would definitely recommend to create it on Pixpa.

PROS

The customer support is absolutely brilliant! Even when sometimes I am getting lost where to go to make some changes the customers support is ALWAYS responding very, very quickly. I appreciate the humans on another side! OMG

CONS

Sometimes getting where to go to make some changes.

Vendor Response

Hi Yelena, Thank you so much for your glowing review! We're thrilled to hear that our customer support team has been able to provide you with the quick and human-centric assistance you needed. We understand that building a website can come with its challenges, and we're here to make that process as smooth as possible for you. Thank you for recommending Pixpa, and we're excited to continue supporting your website-building journey! Best, Pixpa Team

Replied March 2024

Noel

Photography, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Very easy to use

PROS

It's way cheaper than most website builders and its very easy to use. I love that I can make client galleries aswell. The customer service is great!

CONS

I would have liked a bit more freedom in how I set-up my pages. The blocks are very big and I don't always have the layout I want.

Vendor Response

Hi Noel, Thank you for taking the time to leave such a positive review! We're thrilled to hear that you find Pixpa not only cost-effective but also user-friendly, especially for creating client galleries. It’s great to know that our customer service has met your expectations as well! We appreciate your feedback regarding the desire for more flexibility in page setup and layout sizes. We’re always looking for ways to enhance our platform and will definitely consider your suggestions for future updates to provide more customization options. Thanks again for your insights and for being a valued member of the Pixpa community. Your feedback helps us grow and improve! Best, Pixpa Team

Replied April 2024

Joshua

Photography, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Great Customer Service Every time

PROS

There are a lot of things I like about Pixpa, but their customer service is the reason for this review. Recently, I switch my domain+host and couldn't figure out how to fix the issues I was encountering. I reached out to them and they quickly walked me through the process and even fixed the main issue with my host for me.

CONS

That I couldn't figure out how to it myself. I don't think that is Pixpa's fault though.

Vendor Response

Hi Joshua, Thank you so much for taking the time to share your experience with Pixpa. We're thrilled to hear that our customer service team was able to assist you effectively during your domain and host transition. At Pixpa, we strive to ensure that every interaction with our support team is helpful, thorough, and tailored to meet your needs. Thanks again for your kind words and for choosing Pixpa. We're here for you anytime you need assistance or have any feedback to share! Best, Pixpa Team

Replied April 2024

Elena

Alternative Dispute Resolution, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed April 2024

Great for content creator's site

PROS

I can easily add and manage pages. That's exactly what I was looking for

CONS

didn't find. It goes very good to my needs

Vendor Response

Hi Elena, Thank you for your review! We're delighted to hear that Pixpa has been a perfect match for you. It's always great to see our platform supporting creators like you in showcasing their work seamlessly. I noticed that you haven't rated us on our Customer Support. We'd greatly appreciate it if you could rate your experience in that area as well. Your insights help us improve and ensure we’re offering the best service possible. Thank you once again for your review and for being a valued member of the Pixpa community! Best, Pixpa Team

Replied April 2024

Roni

Entertainment, 1 employee

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

A models review

PROS

I love ease of website builder an. d the sleek look.

CONS

When linking from youtube i continued to have Problems uploading videos .

Vendor Response

Hi Roni, Thank you for sharing your feedback on Pixpa! We're glad to hear you're enjoying the ease and sleekness of our website builder. It's wonderful to know that our platform has been able to meet your aesthetic and functional needs. We're sorry to hear about the issues you've experienced when linking videos from YouTube. If you haven't already, we encourage you to reach out to our customer support team for assistance with this issue. They're here to help ensure that your Youtube videos are embedded successfully and that your portfolio stands out exactly as you envision it. Thank you for choosing Pixpa, and we're excited to be part of your journey in creating a stunning online presence. Best, Pixpa Team

Replied April 2024

Eve

Photography, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Excellent choice for photographers

PROS

The best customer service in website templates! Building the site felt like having a personal assistant on call to help every step of the way. Every question I had was not only answered very quickly but often even solved directly by the PIXPA team. It was like having your own web designer for free! My favorite team to work with!

CONS

No cons so far ...and I have been using it for three years!

Reason for choosing Pixpa

Better pricing, great customer support, flexible product window sizing for photography prints that don't fit into square windows

Reasons for switching to Pixpa

Bad customer service , constant price increases after first year deals

Vendor Response

Hi Eve! 3 years is a long time and we are incredibly happy that you have had such a great experience with us! Its great to know that our Customer Support team was always there to help you with everything you need! We take customer service very seriously. Thank you for leaving us your lovely review! - Mia

Replied September 2021

Ira

Photography, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

Photography Studios - most comprehensive website you will find.

This site gets our studio out there. It allows us to look professional. I have had many comments about how nice we look through our site - and that is because of the behind-the-scenes work and help we get from Pixpa.

PROS

This is a plug and play, complete site for photography. Everything you need (and more) is right at your fingertips. Want to create multiple galleries? Check! Want to create galleries within galleries? Check! Want to be alerted of an order? Check! Just want a place to display your artwork? Check! Want to create a blog with photo inserts, etc.? Check! Just about anything you can want to do as a photo studio is right here. Photo templates, SEO, galleries, shopping carts, client-only pages, etc. I looked at NINE possible websites to create the look and feel that I wanted as a studio photographer and artist. NONE compare to Pixpa.

CONS

I love most things. I really had to think hard about what I don't like. If anything, I would have to say that the web-building software is COMPLEX. I come from the computer industry and owned computer stores and ISP service. I understand web-building! But there have been times I have had to ask how to do something. The thing is, this isn't really a negative because they ALWAYS answer you questions quickly and with impromptu tutorials showing you how to do things step-by-step!

Reason for choosing Pixpa

Pixpa offered the most for our money. They aren't the cheapest website builder we found, nor are they the most expensive. They are, however, the most feature-rich site of all the sites we researched.

Reasons for switching to Pixpa

We had a lot of issues with Redframe. Our website would go down, our website template changed, they changed servers at one point and our site was down for more than a month. Plus they didn't offer as much as Pixpa

Vendor Response

Hello Ira! Thank you very much for taking the time to leave us such a detailed and kind review! We are very glad to know that Pixpa was able to give you exactly what you needed to create your beautiful website. Nothing makes us happier than seeing our users happy! Customer service is always our first priority and so we are very happy to hear that our Customer Support team was able to promptly and consistently assist you wherever required. Thank you for choosing Pixpa and for taking the time to leave us your feedback! - Mia

Replied November 2021

Stephanie

Arts and Crafts, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2022

Almost perfect! Great for my needs and EXCELLENT for Artists

Pixpa is basically allowing me to spend less time on my site, fiddling with things meant for CODERS to work with, not people like me. The price is excellent, it functions well, it loads quickly, and I am overall very pleased! I think with some tweaking of the ecommerce side of things, it would even take it to the next level. I'm happy that this site was made with artist's needs in mind.

PROS

First of all...the reason I switched from Shopify to Pixpa was mainly due to price( Pixpa price is perfect, I feel, while Shopify will eat you alive with apps), but then I realized there was way more to love about Pixpa than I initially thought. I really love how easy this is to use, for something who has no coding experience. I was able to make a great website within a week, list my products, and have fantastic galleries that load quickly. I have a need for alot of galleries as an artist and need to upload tons of images. I followed their specific instructions for preparing files and they look great. There were no extra charges since everything I needed was included, unlike the apps I needed to run the site when I used Shopify. I also think that the Pixpa help section was fantastic. I was able to quickly find any answer that I needed to my questions, written is a logical way, and when I couldn't find it, the customer service has been so responsive, kind, and timely. The blog as an addition was also a great perk for me as an artist. I didn't have the need for something like Wordpress, I just wanted a simple blog so I am content with the Pixpa one. All in all- great job!

CONS

So far I think the only thing I can think of is that when I compare it to Shopify, the checkout process probably could use some tweaking. The other thing is that when people checkout, the confirmation email often either goes to spam, or gives my gmail users a red alert for having "dangerous" content. One other thing that I noticed was that sometimes as I was editing a page, that website builder would crash occasionally, but it wasn't such a big deal to me, considering all the other positives.

Reason for choosing Pixpa

Price, mainly, but I also didn't research Squarespace that heavily to have other reasons

Reasons for switching to Pixpa

I think Shopify is great, if you are selling tons of things, and can afford to pay the high cost of the service and additional apps, and like to code. It works very well. At this point, I am just beginning to sell, so it didn't make sense to continue paying for the service however. I also feel like they were cheap for not including multiple customizable galleries, which just doesn't work for visual artists. I can't justify paying 6.99+/month for an app just to customize my galleries and have a few of them. The idea of apps seems great, but it can add up quickly, so in the end, I was not a fan.

Vendor Response

Hi Stephanie! We are very happy to know that Pixpa has been able to meet your needs so well. Thank you very much for your detailed review. We are delighted to have you onboard with us! - Team Pixpa

Replied June 2022

Cyril

Photography, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Great product in order to move faster with high quality web site

I was looking for a site to show my work as a photograph first, but with capability to grow in terms of functionalities (client galleries / ecommerce ...). Everything is possible with pixpa, and the subscription plan are well adapted. The key point and really tremendous part of pixpa, is not just the platform itself, this is also the quality of the support team. For any question they are there to guide you with the online help or directly by integrated chat. When the question or issue is a bit tricky you can be sure that they will escalade it an come back to you. You alway have someone 24/7 and as I work on it mainly night and weekend this is a real benefit.

PROS

The all in one approach. I did start with a first MVP of my website using a proposed template. Then quickly I did adapt it to my color pattern and specific structure. I love the client gallery that help me to provide private and secured access for my client. This is also an easy way to start selling this private shooting via the ecommerce bundle. I like also the notification of the activity. Now I am testing the store bundle in order to sell services and picture, the way it is made force me to think more on the product I will sell soon. So now I am more confident to start soon this new functionality of my activity.

CONS

The interface seems to be simple but you need to take time of the way the platform is embedded. This can be sometime confusing or not basic. But this is only when you want specific look en feel for your site. Maybe the link with certification services (trustpilot ...) can be enlarge to other provider and simplified.As a photographer I would love to have quality printing partnership in EMEA and France as this is where I am doing my business.

Reason for choosing Pixpa

The trial period was extended ... because I got real human in front of me on the chat, not a BOT !The easy way to set up a POC in less then a hourThe plan was correct

Vendor Response

Thank you for your detailed feedback on your experience with Pixpa! We're thrilled to hear that you've found our all-in-one approach and client gallery features valuable for your photography website. It's fantastic to know that our platform is helping you provide private and secure access to your clients and explore new ways to sell your services and pictures. If you have more ideas or need assistance in the future, please don't hesitate to reach out. We're here to support your creative journey!

Replied November 2023

Ly

Photography, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Beautiful website templates, yet easy to use

PROS

Ease of use, integration of e-commerce, modern templates

CONS

At sometimes (rarely) upload time is too long

Reason for choosing Pixpa

Simplicity

Reasons for switching to Pixpa

I was looking for a website that was easy to maintain, not expensive, and from which I could deliver a photo gallery to clients

Vendor Response

Hi Ly! We are very happy to know that Pixpa has been able to meet your needs so well. Thank you very much for your detailed review. We are delighted to have you onboard with us! - Team Pixpa

Replied December 2022

Ya Wen

Photography, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2023

Responsive Customer Service & Beautiful Design

Website building

PROS

Pixpa's customer service is very responsive and helpful. Whenever I encounter problems, I get helps and assistance in short time, which enables me to proceed to design a website that I want. The flexibility of design promises one to unleash creativity with elegance and functionality.

CONS

The only two aspect that I wish to be improved further is website's integration of multilingual website and booking appointment system. So far there are limits on these two features, I hope in the near future Pixpa can offer us with better solutions.

Reason for choosing Pixpa

More cost-effective

Reasons for switching to Pixpa

Cost-effective, comprehensive features that are enough for me to use currently but still need more improvements

Vendor Response

Thank you for your wonderful review of Pixpa! We're delighted that you've had a positive experience with our responsive customer service and find our design flexibility inspiring. Regarding your feedback about multilingual websites, we have now introduced integrations with Gtranslate.io and Weglot that make it easy for you to create a multilingual website.

Replied November 2023

User Profile

Patrick

Verified reviewer

Photography, 1 employee

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2022

Great and Affordable Choice For Photographers

Overall the quirks are worth it for the affordability and ease of use. I now have a professional-looking site that was easy to set up. I switched over from the "Mug" competitor and this has been a great experience in comparison. I could never get their templates to look right, and stay that way, no matter what I did. Photography is mostly my hobby, but I like to maintain a web presence to make a few bucks here and there and Pixpa's tools are perfect for that.

PROS

I like how easy it was to go from nothing to a functional and attractive website. I did the majority of setting up my site in one day. It's easy to get things looking the way you want, especially once you get used to where everything is on their interface. Everything looks great on desktop and mobile - the latter of which is especially good since it gets auto-formatted. If I had to maintain two copies of the site, I never would.

CONS

At times it is a bit clunky. You have to upload things several times if you want to use the same photo in multiple places. I also found the drag-and-drop function to behave strangely on Firefox for macOS. And overall, some things in the interface just didn't make sense. But these are all minor compared to the overall experience. I also wish more storage was included for galleries - we all know how cheap storage is these days.

Reasons for switching to Pixpa

I was displeased with their rising prices and lack of templates for making site design easier. Their interface was also VERY frustrating to use, even after years of experience.

Vendor Response

Hi Patrick! We're very happy to hear that Pixpa proved to be an excellent and affordable choice for your needs. We are constantly growing to improve as a platform and better meet the needs of our users. Your feedback is invaluable to us in helping us reach that goal. Thank you very much for taking the time to leave us your review. - Team Pixpa

Replied July 2022

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Heartfelt Appreciation for Pixpa and Outstanding Service by [sensitive content hidden]

Dear Pixpa Team, I am writing to express my sincere appreciation for the outstanding platform and services your company provides. Pixpa has truly been a game-changer for my business, offering a comprehensive solution with all the necessary features for website development and promotion. What sets Pixpa apart is not only the wonderful product you offer but also the exceptional service that accompanies it. I want to extend my gratitude to the entire Pixpa team for their commitment to excellence. I would like to highlight the exemplary service provided by [sensitive content hidden]. His dedication to customer support is truly commendable. [sensitive content hidden] has been available 24/7, ensuring that no query or concern goes unaddressed. Even with the tightest deadlines, he has consistently delivered prompt and efficient assistance, going above and beyond to support the development and maintenance of my website. Moreover, I am impressed by the affordability of your product, making it accessible to a wide range of businesses. Pixpa's combination of a high-quality product, excellent service, and competitive pricing is truly remarkable. In conclusion, I am a satisfied customer who not only values the Pixpa platform but also recognizes the exceptional contributions of [sensitive content hidden]. Thank you for providing a wonderful solution that has significantly contributed to the success of my online presence. Best Regards, [sensitive content hidden] Professional Photographer

PROS

Very Good Services at all time. No single delay to solve your issue.

CONS

Not yet felt as such any cons.Whenever I face any issue, I will write here for sure

Vendor Response

Thank you for your kind words about Pixpa! We're delighted that our platform and support team have positively contributed to your business's success. Your recognition of our affordability and dedication to quality service is greatly appreciated. We're thrilled to be a part of your online journey and look forward to continuing our support. Best, Pixpa Team

Replied January 2024

Aisha

Photography, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

Smashing website builder!

PROS

I like how easy it is to use Pixpa. The pricing plan is one of the most affordable on the market and it gets the job done. The templates are also clean with several options to choose from. You can then customise pages to your own preference. Overall, I'll recommend this to anyone who needs a website of their own.

CONS

The only thing I wasn't impressed with was the mobile layout couldn't automatically resize horizontal photos. I had to create a different gallery banner specifically for the mobile layout which made it a bit inconvenient. I hope Pixpa would work on this soon as there are increasingly more leads/clients/editors who are viewing our websites from their phones and first impressions are important.

Reasons for switching to Pixpa

Squarespace was too expensive

Vendor Response

Hi Aisha! It's great to know that Pixpa was able to check the boxes for you in terms of pricing, ease of use, and templates. We strive to always make our users happy and content so it's great to hear you had a positive experience. We are constantly growing to improve as a platform and better meet the needs of our users. Your feedback is valuable to us in helping us reach that goal. Thank you for your review! - Team Pixpa

Replied December 2022

Ion

Photography, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed December 2022

Preety good

Pretty good I'd recommend it.

PROS

I use Pixpa as the better alternative of what is ( or was a year ago) on the market - Squarespace, Pixieset and others I can't really remember that offered a trial period. Good choice of gallery templates, the ability to sell digital products and prints without setting up an online store, good client galleries. Found to be the best for my needs as a photographer - saves my time and eyes (I do write HTML/CSS code regularly but I rather shoot pictures than stare at a white screen all day). Seems to add new features every 3 or 4 months.

CONS

There is a lot to be improved - most templates are set at 1200px wide - max at 3000px (and you need to dig deep to find the option). Neither are good for 4k monitors that max out at 4096px, contact forms can add multiple custom choices but no ability to upload files/pictures with the message, image upload is set at minimum resolution as default (dig deep through menus to change that), no full google fonts integration, no custom email address option as far as I know.

Vendor Response

Thank you for sharing your feedback on Pixpa! We're pleased to hear that you've found Pixpa to be a better alternative for your needs as a photographer and that you appreciate features like gallery templates, the ability to sell digital products and prints, and client galleries. Based on your feedback, we have increased the number of Google Fonts available now and also added the ability for users to upload their own custom fonts. We also appreciate your constructive feedback and suggestions for improvement. Your comments about template width, contact forms, and image upload settings are valuable, and we'll take them into consideration as we work on enhancing Pixpa. If you ever have more ideas or questions in the future, please feel free to reach out. We're here to support your photography journey and make Pixpa even better!

Replied November 2023

Jerrold

Photography, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

I made the switch to Pixpa. I'm glad I did.

After over a decade with another platform, I decided to make a switch regarding my photography web presence. I explored Pixpa for their beautifully streamlined sites, their abundance of integration partners, and their overall value proposition. After a few months of usage, Pixpa has lived up to my expectations. Most surprising has been the availability and helpfulness of the customer service. I prefer email and chat assistance, and I've been very pleased with how their agents address my concerns and have assisted me with every piece of my site creation. I will also say their e-commerce and shopping options, which were also a big part of my move to Pixpa, are great. Every option I was missing with my previous platform is here, with simple, straightforward fees (and no commissions!) So far, so good. I encourage you to give them a try!

PROS

Templates, shopping experience, integrations, pricing, customization, and SEO tools and options.

CONS

Pixpa doesn't appear to make their branding options clear. Or at least I wasn't aware of any info/options available to me. I had to ask that Pixpa branding and link-outs be removed from my site. It was do immediately, with no issue, but I would rather the default be no branding OR that you give me complete control over that portion.

Vendor Response

We are also glad to have you with us Jerrold! Happy to hear Pixpa has been working well for your needs. Thank you for leaving this wonderful review! - Mia

Replied August 2021

Frank

Photography, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Great platform for professional photographers

Our overall experience with the Platform is just great, any time we need to do something and do not know how the team is there to help me. Just a great platform with outstanding customer support.

PROS

Pixpa offers us a simple yet powerful platform that allows us to have an amazing site for our visitors to see, a great user experience, and a great Gallery integration. It also offers us the ability to sell photography products to our clients right from one platform.

CONS

Actually, we love everything from our account at PIXPA. The only thing that I will be looking to be added is a complete CRM system inside the same platform, that will cut my trip to my actual CRM and keep everything in one place. That will be amazing.

Reason for choosing Pixpa

Pixpa offered more for the money

Reasons for switching to Pixpa

Easy of use, templates looks way better in PIXPA and overall experience is way better and more intuitive in PIXPA

Vendor Response

Frank we are very happy to see you enjoying Pixpa. Thank you for your review. Your feedback is extremely important to us in helping us grow. - Mia

Replied October 2021

Jennifer Noemi

Arts and Crafts, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Good choice for affordable, easy to use site with great templates.

Excellent. I finally made a professional website for my artwork portfolio that was in my limited budget and it looks very professional like I had been envisioning. Pixpa helped me realize this long standing goal very easily with lots of assistance.

PROS

Price was the best considering that the templates were much better for what I wanted for an artist portfolio, than the other more popular web builders in the same price range. The templates are very good visually. Customer service is fantastic! They helped me with every detail when I got stuck, the time zone difference makes it so that sometimes there was a delay in response, but they usually respond right away, and always solve the problem and give good attention. The customer service really helped me so much and helped me customize some nitty gritty details whenever it was possible. I felt they went the extra mile for me. I think it is a site that is easy for people who are not tech savy like me, and again customer service helps you when you get stuck.

CONS

There were some minor limitations in the customizations that were possible that I would ideally want for my site, but I am still satisfied with the final site. Also I have yet to figure out the tax configuration for the web store, so the shop seems a little more complicated than I hoped. I'm sure the customer service may be able to help me, although because they are based in India I think I'm not sure how expert they will be in U.S state taxes, so worst case I may have to use another site for my shop and link to it in my website.

Reason for choosing Pixpa

Ease of use and also the price was much less.

Vendor Response

Hi Jennifer Good to know you found Pixpa to be a good choice for your needs! We consider customer service to be our foremost priority. It's great to hear that our Customer Support team was able to help you iron out any issues that you had. We encourage you to contact our wonderful Customer Support team for any queries or issues you may have. It is wonderful to have you onboard with us! Thank you for the review. - Team Pixpa

Replied May 2022

Anonymous

1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Incredible support service

I've build and rebuild my website here, I've created galleries for clients and managed different sized projects. I never had an issue and the customer service is just AMAZING.

PROS

I never had an issue and the customer service is just AMAZING. They're still evolving the themes and the quality of the service, also if you have some trouble with payment or upgrade/downgrade they're super helpful and fast to give money back.

CONS

Some integration could be added, but they're still growing. Also for a long time they dedicated zero time to new blog templates (but now they're super good!)

Reason for choosing Pixpa

More friendly and incredible support.

Vendor Response

We are very happy to know that you have had such a positive experience with Pixpa. We take customer service very seriously and we are glad that our Customer Support team was able to help you when needed. Thank you for your review. - Mia

Replied October 2021

Showing 1 - 25 of 446 Reviews